Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Used Dealership Experience

By Equestruenne on 7/6/2019 at 2:15 PM. Helped by Douglas.

Best used car dealership experience EVER. Better than I could’ve dreamed. I found this place through CarFax, because they had the make and model my Mother-in-Law (MIL) wanted, with low mileage and a terrific price. Waltham is a hike for us (in Plymouth), but it was SO worth it, for the car and for the service we received. My husband and MIL went to check out the car together, and I have to say, he can be skeptical and hard to please, and she’s not the most confident shopper, so they were hard to impress. But that’s exactly what Douglas at Waltham Auto Gallery did - impressed and delighted them both. Douglas was friendly and warm instantly, but not at all pushy or overbearing, like some salesmen can be. He answered all questions thoroughly and patiently, and was straightforward, fair, and transparent throughout the evaluation of the car. Once they decided to buy the car, Douglas was extremely helpful at processing everything quickly so that my MIL could start enjoying her new car. The night before my husband went to pick it up, Douglas drove the car home overnight and back in the morning, to make sure it was in peak condition. As he told my husband, “your mom is a wonderful woman and I want her to have a really great car.” Additionally, when there was a cosmetic part missing from one of the doors, Douglas searches around for a replacement, and when you couldn’t find one, he ordered one direct from Honda and had it shipped to my MIL’s house. This was all after the sale was complete, just out of the goodness of his heart. What a class act! Douglas, if you’re reading this, thank you for the fantastic service and the wonderful car. My MIL is still head over heels in love with it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership experience ever

By Trimalchio on 11/16/2017 at 8:38 PM. Helped by Daphne, Doug.

I take even small purchases very seriously, having grown up in a frugal household. With that said, I searched far and wide to make my first car purchase, from NH to CT. Very fortunately, I found and purchased my Lexus ES350 through Waltham Auto Gallery. The price and help I received from Waltham Auto Gallery were unbeatable. They helped me find not only financing at an incredible rate but insurance as well. Waltham Auto Gallery has won my business for every vehicle-related situation I'll ever have, and I wholeheartedly recommend any vehicle seekers to look at their inventory and deal with an honest no-nonsense family business.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Dealership with AMAZING customer service!!!!!

By sabrinaB on 6/1/2016 at 3:01 PM. Helped by Douglas and Daphne.

For anyone looking to purchase a car I would defiantly recommend going to this family owned business!! As I was researching cars to buy, I came across a Nissan Sentra that caught my eye and after requesting more information, I received a call from Waltham Auto Gallery within minutes! The customer service was beyond excellent and they were very accommodating to my needs. In about a week I was able to have my car, and to make things even better they were able to drive my car to my house as a favor because I was unable to pick it up at the dealership. I would recommend this great company to and friend and would even purchase from them again in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome used car dealership!

By rricci89 on 1/21/2015 at 6:43 PM. Helped by Daphne and Doug.

I bought a used 2007 Infiniti G35X from Waltham Auto Gallery over the summer. It truly is a great car, and I got it for the best price I could find in and around the city of Boston. Great customer service, and the owners are really friendly. When my audio unit recently broke in my car (very common among foreign cars), I called them up and they quickly took action and fixed the car at half the cost any brand name car dealership would charge! (I know, because I took it to Infiniti first and they quoted me a crazy amount of money.) Waltham Auto Gallery was able to fix it perfectly! I was very happy, and they were happy to help. I couldn't have asked for better service.

I would recommend this dealer.