Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great

By Lala2 on 9/16/2018 at 12:51 AM. Helped by Gerald Henry.

My battery was going bad so I called Gerald in a panic. He put me in fixed my battery and put me back in the road.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff, great car, best price in state!!!

By Estebacano on 9/17/2018 at 5:46 PM.

David echeverri was awesome!! I got Great deal on a used Toyota rav4!! I drove 5 hours from Jacksonville to pick up my vehicle and drove back in it the same day...it was worth it!!! since distance was not s factor I can tell you statewide they had the best price and the best value!! Would definitely do it again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alway excellent service

By Infin8tyOwner on 9/17/2018 at 3:24 AM. Helped by Juan Obando.

Very professional and very helpfull and willing to go above and beyond to provide excellent customer service. In addition to excellent service the cost is very reasonable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and professional

By Cag on 9/16/2018 at 5:32 PM.

The Warren Henry team is top shelf, thorough and very easy to work with. I leased my car and was on my way in 1.5 hours! They were wonderful and straight forward. Will Use them again for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Yaakovbourla on 9/14/2018 at 3:49 PM.

Friendly , feeling I can trust the dealer fast services s willingness to help you with what you desire and working it out with you and making sure you are happy all the way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Sherry M on 9/14/2018 at 3:34 PM. Helped by Meital Stark.

I’ve been blessed to have driven some top names vehicles and having to deal with their service department but infinity by far has the best vehicles and there service department customer service is the best of them all. Meital Starks 🙌🏾🙌🏾🙌🏾 the service consultant ever

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Continual Stellar Service!

By Infiniti on 9/12/2018 at 3:12 PM. Helped by Juan Obando and Montserrat Garcia.

Juan Obando in the Warren Henry Infiniti Miami dealership is phenomenal, always providing stellar caring service and followup! Thank you so much for keeping me safe on the roads!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly professional service.

By Test on 9/12/2018 at 2:40 AM. Helped by Juan service rep. Also the gentleman that welcomes you when you arrive. Didn’t catch his name but he was a star. Super nice..

From the minute you pull up in the car to receiving the keys back to drive out, the service was impeccable. Very friendly and professional. Once this dealership moves to their new premises it will be phenomenal.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

pretty good

By Alex on 9/10/2018 at 2:51 PM.

it was fast, smooth and pleasant transaction to get a leased car. For me it took just a few hours to get in and get out with a new car

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Professional and courteous!

By bibby17 on 9/8/2018 at 4:38 PM. Helped by Marcos.

Very professional staff. I arrived impromptu for a check engine light and staff was very accommodating and helpful . My advisor was very attentive and helpful throughout the process of getting my car repaired.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unique experience!!

By Anyell Calzada on 9/1/2018 at 3:38 PM.

Best experience ever. Everything was so easy, so smooth, no doubles intention, no back and forwards!!! They treated you like a family. Special thank you to our salesman Jaikell Tellez and sales manager Sergio Soto.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service B

By Lbc323 on 8/31/2018 at 10:52 PM. Helped by Servir Meital S.

I went to get my service they made an appt good for me I was in and out in 1and half hour with a clean car and perfect

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Lovely12 on 8/31/2018 at 3:22 PM. Helped by Marcos.

Marcos was very helpful in getting me a loaner car without me having to go there and wait a long time. I really appreciated his help and efficiency!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very professional

By 2018infiniti on 8/28/2018 at 10:25 PM. Helped by Santiago Hincapie.

Great experience. Santiago Hincapie was knowledgeable of his inventory and worked expeditiosly to locate and deliver the vehicle I was looking for. Very professional young man. Highly recommended.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
3   Friendliness
3   Overall Experience
2   Price
2   Quality of Work

I had an appointment at 10 and car entered at 11:15

By Miami1812 on 8/28/2018 at 4:10 PM. Helped by Dale Cumbermack.

I had an appointment at 10am and the car entered for service at 11:15 am. The dealer offers a complimentary carwash after service, that I couldn't do because I start working at 12pm. That is the reason I had the appointment at 10, but now I realize the appointments dont work. The best choice is to wake up at 7am and be there when they open, so everything will be done by 11:30. A couple hours after posting my review I received a call from the service manager and he offered me a discounted price for next service and the possibility to wash my car at anytime I can. This was good.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warren Henry infinity

By Myinfinity on 8/25/2018 at 12:58 PM. Helped by Juan Obamdo.

Juan Obamdo was fantastic! Will definitely continue to come to this dealership. Customer service was excellent. Loaner was great, will get another INFINITI when my lease is up next year.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service and quality ever!!!!!

By Pete on 8/25/2018 at 12:01 AM. Helped by Meital Stark.

This is a place where you feel like home. People are extremely cooperative and always, listen again always make you be a special guest. Service is great and an amazing environment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Russeichie on 8/24/2018 at 2:08 PM.

Excelent service. I was given a loaner while my car was in the shop. It was done right and I pick that up on the day that they promised

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Lmsleon55 on 8/22/2018 at 4:28 PM. Helped by Juan Obando.

Juan Obando from the Service Department is an excellent employee & is always such a great help when I need my car serviced. He is always available for all my cars service needs & makes the visit quick & easy. He is an asset to the department!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By David C on 8/21/2018 at 6:05 PM. Helped by Marcus Serv rep, Jose red carpet serv. And the young lady who handled the loaner were excellent.

The whole experience at WH was excellent, thank you toMarcus the young lady handling the loaners and Jose for your attention and excellent customer service

I would recommend this dealer.