Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My opinion of this dealership was saved by ONE MAN!

By BigPhrank on 11/29/2017 at 10:05 PM.

I was a devout Cadillac owner for over 20 years. Recently my son purchased an Infiniti, my wife followed suit, and when my lease was up, I entertained the option of an Infiniti. The attention we previously received at Warren Henry prompted us to return there. The right vehicle was found with the help of this ONE MAN, a mutually agreeable price was found with the help of this ONE MAN, and my new car was delivered by Angel with the help of this ONE MAN. Despite a minor difference between the internet listing and the vehicle, I was happy with the purchase. I had the unfortunate luck of almost being involved in a traffic crash in my new Infiniti. Thankfully I avoided the collision, but in doing so scratched and dented the rims. This is where the sour taste began to build in my mouth in regards to Warren Henry. The vehicle came with rim repair coverage. I was given an appointment for a Saturday to get them fixed. When arriving at the dealership, it was the wrong Saturday, but despite this, I was told rim repairs were not done on Saturdays and I would be contacted to schedule an appointment during the appropriate day of the week. I never received the call. I attempted to reach out numerous times, and every time I did I was greeted with "thank you for calling Warren Henry, may I place you on hold?" "CLICK". On hold. No wait for an acknowledgment or anything. At one point I ended up being transferred to the Jaguar dealership next door. I received two subsequent service appointment update emails, for alignment, on a Saturday. I contacted the person listed on the email who proceeded to explain the company who repairs the rims had to be contacted, photos and an explanation provided, and it would be best if I did it all myself. Now coming from a dealership where service was paramount, I was almost at wits end, ready to return the vehicle. I reached out to this ONE MAN and explained the situation. He took it upon himself; like Atlas with the world on his shoulders, to get the issue resolved. He stated he would have my car picked up; by one of his own employees if need be, and take care of everything. Sure enough, the next day my vehicle was picked up and the issues taken care of. By now you're asking yourself, "who is this ONE MAN?" The savior of this deal, the restorer of my satisfaction with Warren Henry, the Atlas of Warren Henry Inifiniti is none other than Sergio Soto. My gratitude and appreciation go out to him, and I hope all employees there can take a page from Sergio's customer service book.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely satisfied

By Stevosbizz on 10/18/2017 at 7:21 PM.

My name is Jonathan Mendoza and I have just purchased my vehicle at warren Henry ....thanks to Mr. Jonny silva for helping me with the best deal and for his expert level of professionalism...I highly recommend Mr.silvas services and I'm more than happy with the deal he knew was best for me ...thank you Mr silva and thank you Warren Henry

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Meital was excellent

By impactralpht on 9/29/2017 at 3:54 PM. Helped by Meital Stark.

She is a valuable asset to the organization, I had my wheel repaired, car washed in less than 5 hours, no other place you can get that same level of service , her and the team need bonuses, asap

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Went in for an oil change, left with a damaged front bumper.

By BryanR on 9/2/2017 at 12:12 AM.

Went in for an oil change, left with a damaged front bumper. For the sake of full disclosure, the area shown in the image had a barely noticeable (I didnt even consider repair) 6" hairline crack prior to the incident. However, as I emphatically stressed during my exchange with the service specialist, the damage is exponentially worse. This conversation took place four days after the incident because the service manager could not be bothered to speak with me (I called almost every day). It never occurred to me to check the vehicle for damage before leaving the dealership. Lesson learned...be warned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Waldemar Santa on 8/20/2017 at 3:58 AM.

Excellent service and extremely pleasant experience. Johnny Silva is the person to contact when looking to buy/lease an Infiniti. Got a great deal thanks to Johnny!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By AnthonyA on 8/6/2017 at 1:06 AM.

Nexon was an excellent sales person. One of the best. He kept in contact with me before and after I bought my car. He promised to get me the best deal, and he did. I definitely shopped around the other Infiniti dealers around Dade and Broward, and no one came close to Warren Henry. Nexon went out of his way - from the test drive to negotiating the best price. He showed us all the features of the car and we felt no pressure. Great experience overall. Sergio was the sales manager who wanted to get the deal done, and he delivered. Our finance guy was Jack who was funny and kept us longer chatting about his home country. Great experience and would recommend Warren Henry to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome leasing experience!

By ecarbajales on 8/1/2017 at 2:03 AM.

We had been to two other dealerships trying to close a deal on a 2017 q60 premium. We finally decided to visit Warren Henry and had the pleasure of dealing with Nik. Nik was knowledgeable in lease financing options that other dealers hadn't offered or mentioned (ie: MSDs) and took the time to walk through all of the financing options and calculations with me. We shouldn't have wasted time going to other dealerships, this was by far the best (and quickest) experience; we were able to close the deal the same day thanks to Nik. I will definitely be going back to Warren Henry in the future for my next lease!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Only Car Dealership I would buy from

By Brandon944 on 7/31/2017 at 4:54 PM.

When it comes to leasing a car I've always believed in going to a broker and letting them deal with the dealers in order to get the best deal. Nexon took care of me as if I was a friend or family and got me what I believe is the best deal possible on a new Infiniti Q60. He was very straight forward and didn't try to sell me on anything, but instead let the numbers speak for themselves. My lease broker wasn't able to come close to the deal that Nexon got me and I would recommend him along with Warren Henry to everyone. I truly believe this is the only car dealership where you can walk in and get an unbeatable deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and stress free experience

By Carlos Pazos on 7/24/2017 at 2:07 PM.

The overall process of leasing a new car is usually very stressful, however we had an amazing experience this time around. We want to thank Johnny Silva and the Manger of Warren Henry INFINITI for the amazing service provided. We spend about 3-4 hours for the entire process, including test driving and signing documents for our new car, super quick compare to other dealers. Very clean dealership and amazing costumer service. They made sure that we were comfortable with the final price and went above and beyond explaining everything to us. We will recommend this dealer to all ours friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By VinnieB on 7/12/2017 at 2:29 PM.

I had a wonderful experience at Warren Henry Infiniti. Working with Ismet, Nik, and Julien was a pleasure and easy from the start. Julien provided excellent customer service throughout the entire transaction from the test drive through delivery of the vehicle. Julien is honest, knowledgeable, and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By P S on 7/11/2017 at 8:41 PM.

Great experience, Julien is very knowledgeable and respectful. Helps you find balance between what you need and what you want. I definitely recommend anyone to look for Julien and Warren Henry when they need to purchase or lease a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Laurcag on 7/8/2017 at 11:14 PM. Helped by Tom Thompson.

If you need your car serviced be sure to go see Tom. He is the best at this location. Very helpful, informative, and friendly. Tom is the reason I leased another Infiniti, however I had to visit another Infiniti dealership to get the price and help I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Carlos123 on 7/7/2017 at 12:42 AM.

Great guy, really helped us out on leasing our vehicle. We are extremely happy with our purchase and the staff. Thank you, the process was seamless.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worse service ever!!

By Dayi13 on 7/6/2017 at 3:15 AM. Helped by Johnny Silva was very decent an professional.

The business manager Alain Laucirita is the worse manager that I ever met . Stay away from that dealer! The worse experience possible. He couldn't help us because I wanted to go home

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!!!!

By MEHTA0619 on 7/3/2017 at 2:01 AM.

Overall outstanding experience and very pleasant to work with doing the whole process. Julien went above and beyond to make sure we have an easy process of getting our vehicle. He explained everything thoroughly. Would definitely get another Infiniti because of Julien and everyone at Warren Henry Infiniti!!! Thank you very much from the Mehtas!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Lytal054 on 6/26/2017 at 1:07 PM.

Julien was very helpful and genuine during my car lease process. He was very helpful and provided great service. He worked hard to get me the best deal possible. Woukd definitely work with him again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Experience

By Alex on 6/25/2017 at 10:02 PM.

From the time at greeting he made sure that he paid attention to everything I wanted.The paperwork was surprisingly quick and he even offered me Chinese food, even before the deal was complete. That's An Experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By cfernandez218 on 6/7/2017 at 1:43 PM.

Honestly from the get go Ismet, Julian and Sergio knew exactly what I was looking for and the payment I needed to be at they were willing to work with me and make a deal happen. Thanks for help guys I would highly recommend this dealership to everyone!

I would recommend this dealer.

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

Great Experience

By Miami2 on 6/5/2017 at 2:17 PM.

My first lease with Warren Henry and Julien made it seamless. He was polite, knowledgeable, and professional. Thank you to him and Sergio for a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased 17 QX60 - very happy with Jack Rozanov

By andy_aventura on 6/1/2017 at 3:45 PM.

This is my 2nd vehicle purchase with Jack - I've dealt with him purchasing another Infiniti car. Not only, he has helped with vehicle selection - he pointed me to a car with more features. he has also helped with financing portion of it. I'm happy with the deal and the car.

I would recommend this dealer.