Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service from the Service Department

By RobertH on 8/13/2019 at 5:19 PM. Helped by Denise, Rob.

After having an issue with our Pilot (not purchased from Waterloo Honda to add) Instead of selling me parts and sending me on my way, they asked me one question which saved me thousands of dollars. They advised me on an issue with our Pilot and even provided me with a loaner vehicle! Denise and Rob were outstanding and kept me in the loop throughout the whole process. Would highly recommend them for service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jorge is awesome!

By Leasa on 7/8/2019 at 2:03 PM. Helped by Jorge and Evan.

I have leased many vehicles from Waterloo Honda all with Jorge. He is extremely professional and his customer service definitely exceeded my expectations :) Thank you Jorge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By mm123 on 6/26/2019 at 5:04 PM. Helped by Jorge Sandoval.

This is my 2nd purchase from Jorge at Waterloo Honda, and I was again very pleased with my experience. The service was timely, informative, and everyone at the dealership is always very friendly and helpful. I would definitely recommend for those looking to purchase a Honda.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

First time

By Johnny on 6/14/2019 at 8:53 PM. Helped by Brittany Williams, Andrea Douglas, Scott.

This was my first time buying a brand new vehicle, I did try other dealerships but this was by far the most helping and nicest team I dealt with. I’m glad I chose Waterloo Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Respect

By hondapat on 6/15/2019 at 4:48 PM. Helped by Main employee was Jorge Sandoval/Salesman. Dealt with Nathan Corbin dealing with financial part and Evan F. walking through the new car etc..

I have been dealing with Waterloo Honda and specifically with Jorge Sandoval since 2006. All of the dealings have been with lease cars and the first four have been Fits. Each new Fit I leased had been an improvement of the previous one. This latest lease is with a 2019 HR-V and 'tho I've only had it for a week and a day, I must say that it is one super car. I am also quite pleased and am sure that my dealings with the service department will be the same. All of the previous 4 cars have had servicing done with expected results.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Sav on 5/29/2019 at 6:09 PM. Helped by Jorge... Eric ... Kourtney.

Sales associates were very friendly and knowledgeable... never felt pressured or rushed... answered all my questions . I highly recommend them to anyone looking to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jorge makes it easy

By WeberClan5 on 5/27/2019 at 6:05 PM. Helped by Jorge Sandoval, Evan Frede.

We recently purchased our 2nd Honda Odyssey from Jorge at Waterloo Honda. After 13 years, we decided to pass on our first Odyssey to our teenagers, and purchase a new one for us. Once we decided we wanted another Odyssey, there was no question that Jorge was the one to see. His friendly and kind approach put us at ease while making such a large commitment. Jorge is trustworthy and knowledgeable. He was able to answer any questions we had, and we never felt any pressure. It was always evident that Jorge had our best interests in mind. He was accommodating to our needs and schedule, and always made us feel like we were the most important part of his day. Jorge is a real professional; I can't praise him enough! Jorge also introduced us to various other Honda staff members during the purchase process, that were able to process our purchase and teach us about our new vehicle clearly and without complication. Evan Frede was incredibly helpful and rounded out our experience with a reassuring confidence that left us knowing that we had made the right decision. The entire staff made us feel like family. We researched many other vehicles before making this choice, as we were not completely sure we wanted another van, but after this experience, I can safely say, I am a Honda owner for life and Jorge is the ONLY Service Manager I would ever use. I highly recommend Waterloo Honda and Jorge for any vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Mcous on 5/21/2019 at 6:03 PM. Helped by Bryan Howes.

Overall everything went nice and smooth and got the car I wanted to get. The price was great and the condition of the car was in great condition.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great customer support

By Kochan on 5/17/2019 at 12:43 AM. Helped by Rob.

I received unexpected service for manufactures quality issue. I visited without booking however he arranged to necessary support promptly and fixed the trouble in 1hr. It helped to keep my feeling positive about HONDA.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and friendly service

By vicmck on 5/15/2019 at 8:32 PM. Helped by Rob Allan.

Despite being understaffed, Rob Allan made sure my car was ready by the end of the day, and even let me arrive after hours to pick up my car. Both friendly and high quality service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By martin77 on 5/13/2019 at 2:01 PM. Helped by Rob.

I came in for an oil change and as usual I was happy with the work done, friendly staff and price paid for the service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Oil, and winter tire change

By Don1 on 5/11/2019 at 6:00 PM. Helped by Sorry I can't remember for sure, but I think it was Rob.

Very helpful, and understanding to a senior. Since this was my first visit after buying a Honda, I did not know what to expect, but the service rep ., answered any questions I had.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Prompt service

By Proud Owner on 5/10/2019 at 8:08 PM. Helped by ?Don?.

My recent visit was pleasant, thorough and informative! I had a few questions which were answered well! I would recommend the dealer! Glad to have such great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience leasing 2 vehicles

By Jay on 5/10/2019 at 6:16 PM. Helped by Dylan Duffield.

Sales staff and sales team were very helpful and great to deal with. They worked with our budget to help us get the most "bang for our buck".

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely personable service

By BBroomfield on 5/8/2019 at 11:56 PM. Helped by Brad Butt.

Having a fairly expensive repair the staff in the service department were extremely informative and sympathetic. They did all they could to explain what was happening how it was repaired and explain the cost.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By MaryLin 123 on 5/3/2019 at 6:10 AM. Helped by Rob.

Very efficient, courteous service. Appreciated call to review vehicle assessment and explanation of services required/completed. Polite and kind customer service personnel at all levels.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CRV purchase

By Steve Florica on 5/3/2019 at 9:56 PM. Helped by Bryan.

My new CRV is my eighth purchase at Waterloo Honda. You must be doing something right if I keep coming back.... Thanks so much Bryan.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Great friendly service

By Rm on 5/3/2019 at 12:01 PM. Helped by Dave Howes, Chris.

Great friendly service is what keeps me coming back, the guys really know their cars. Chris made me feel confident in my dicision to get a new car. All and all it was a great experience. The only thing I am not 100% satisfied with is how clean the car was on pick up. They did however trie to resolve the issues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent same day service.

By Morgan, Jonathan on 4/30/2019 at 5:59 PM. Helped by Rob.

The back seats of my CRV had some holes that were caused by me when I was moving some furniture (screws were sticking out of the furniture). Honda (Rob) called in their upholstery guy to fix the problem the holes the very same day. I indicated there were two holes that needed to be fixed (which they did fix); But I missed pointing out a third hole (my fault for not seeing/ pointing it out the first time); so when I brought the CRV back the next day to have the third hole repaired, the upholstery guy was called back in (same day) and I wasn't charged for the work done.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

It was a pleasant experience.

By RennieJ on 4/28/2019 at 12:34 AM. Helped by Chris Contonis, Nathan Corbin, Ryan (delivery specialist).

I have only been a Waterloo Honda customer. This last purchase was the third car I've bought at this dealership. The customer service is great.

I would recommend this dealer.