Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience

By Suzy on 5/23/2019 at 6:45 PM. Helped by Melissa Ashby- product adviser / Mike mgr. / Liam - product adviser.

I recently purchased a 2019 RAV 4 TRAIL at Wayne Toyota. My husband had a excellent experience when purchasing his 2015 Tundra at Wayne Toyota so it was a obvious choice to check out their new line ups. I was replacing a SUV and wanted a similar product. Upon entering the showroom we were greeted by Melissa Ashby. She was happy/positive/very knowledgeable of Toyota and a pleasure to interact with. She sprung into action to determine our needs and wants and shared all that she had to offer. Thunder Bay’s Wayne Toyota is fortunate to have such a personable sales person as Melissa. She simply could not have done more for us in the way of providing information and suggestions helping us through the process of a new vehicle. Armed with wealth of information we were able to come to a decision on the Rav 4 Trail. Along with the support of the general manager Mike - we came to agreement on options /service and price. We also had the expertise of Liam who assisted in the techie issues explaining the ins and outs- also offering to help with any further questions or concerns. Well done Wayne Toyota ! We are a happy Toyota family. Susan Letowski /Thunder Bay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dave fontaine , Good salesman

By Tundraguy on 5/13/2019 at 5:14 PM. Helped by Dave fontaine.

Knowledgeable and helpful in picking my vehicle. But not pushy. Knew his product and kept me informed of updates until my truck arrived. Highly recommended. Thanks Ryan Klug

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Vehcile Search Experience

By CoralSea92 on 10/24/2018 at 6:45 PM. Helped by Fontaine, Dave.

This Toyota was the first place that I went to in my first time search for a new vehcile. Everyone there was friendly and welcoming. The person I talked to, Dave Fontaine, was awesome. He was kind, helpful and very informative. He didn’t try to push me into anything but simply showed me what they had to offer and did his best to help me with what I needed. I would recommend this dealership to anyone (and I have) and am happy to have had such a good experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always there to help

By corolla2010 on 8/27/2015 at 9:31 PM. Helped by Unsure.

I have had a positive experience from day one with my 2010 Corolla. From the dealership salesman to the service following, everything has gone smoothly. I have only had to take my car in for routine oil changes and the breaks are still at 60% capacity after 6 years! The woman at the courtesy desk is the friendliest and deserves a medal for her people skills. The only complaint I have is that my car is so reliable that I can never justify buying a new one!

I would recommend this dealer.