Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
4  
Friendliness
4.3  
Overall Experience
3  
Price
4.3  
Quality of Work
4  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service Department

By John on 10/19/2017 at 7:31 PM. Helped by Service writer.

I have used their service department for all of my GM vehicles over the past 10 years. Sorry to see Bob and Glenn leave and was a little concerned going forward. Should not have been. Very professional and accommodating as I had to bring my truck back for a warranty repair. Was treated like a customer and they wanted to my business.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By hmsmith07 on 9/7/2017 at 12:58 PM. Helped by Shaun Emery.

Our salesman was great to work with. He listened to our needs and found us the vehicle that worked for us. We were able to take the vehicle for the day on an extended test drive to make sure it met our needs which is something we have never had a dealership offer. The team was very transparent and made putting the deal together easy so we had no concerns as we drove away in our new vehicle.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

my used kia purchase

By deba on 10/17/2016 at 7:41 PM. Helped by rather not say.

these people are the biggest thieves on the planet--my sales person(barely out of diapers)was a idiot.new nothing teatd me like crap.the only reason i bought this car is because i watched it for 4 months they couldn't sell it i made a offer thousands less than my original and i got it .i knew i could never go back to these terrible business people.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

POOR AND UNRESPONSIVE SERVICE DEPARTMENT.

By DAVE on 9/15/2016 at 4:40 PM.

I 'VE TRIED TO HAVE SERVICE DONE ON MY GMC SIERRA 3/4 TON ON SEVERAL OCCAISIONS. THIS IS THE CLOSEST DEALERSHIP IN MY AREA.THE SERVICE DEPT. RARELY CALLS BACK IN ANY KIND OF REASONABLE TIMELY MANNER AND WHEN THEY DO THEY SEEM INCONVENIENCED THAT I'M CALLING OR TRYING TO MAKE AN APPT. I'VE EVEN TRIED THEIR AFTER HOURS DROP OFF ASSUMING THEY WOULD CHECK THE VEHICLE AND GET BACK TO ME THE NEXT DAY. THE DROP OFF WAS MONDAY 09/12/ 2016 AND I STILL HAVE RECEIVED NO CALL BACK AS OF 09/15/2016. IT HAS REALLY MADE ME NOT CONSIDER BUYING ANY VEHICLE THERE.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Weirs sales dept is great, service dept is horrible

By 2015GMCsierra on 2/4/2016 at 3:19 AM. Helped by Ken & Bob in the service dept.

Purchase of my new 2015 Sierra from Weirs, was excellent and painless; sales department is accommodating, friendly, respectful, and helpful. However, having warranty work done by the service department has been a nightmare. Poor service, service department doesn't call you back, poor workmanship, employees behind service counter are not always friendly. Due to the lack of respect I have received from the service department, I would not recommend or buy again from Weirs. Sales department I would give 5 stars and service department I give a 1 star.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unreal deal and salespeople, especially in this day.

By Jglitalien on 11/24/2015 at 5:47 PM. Helped by Aaron Philbrick.

This was the easiest purchase ever. It took 10 mins and the price was much better than everywhere else and I was not jerked around like at the other places. This will be my first stop from now on. Thank you Aaron Philbrick for making me feel like I just got the best deal ever. You should definitely give these guys a chance if you are ready to buy.

I would recommend this dealer.

Overall Rating

2.5  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price

don't bother using the Shop-Click-Drive online tool

By kstanley133 on 10/30/2014 at 2:46 PM. Helped by Dave.

I recently used the Shop-Click-Drive online tool with Weirs and found the resource to be grossly inaccurate. During the process, I read all of the fine print and was well aware that my trade-in value shown on Shop-Click-Drive was an estimate only, but after being required to drive to the dealership to assess my vehicle (they would not come to me), I learned that the actual trade-in value was over 25% less than the value shown on Shop-Click-Drive. I believe this tool is used as a sales "gimic" (at best) to get the potential buyer into the dealership. I feel my time was wasted at Weirs and wanted to share this experience with others.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I received from Weirs Motor Sales a check on that same day i

By Chamber10 on 9/24/2014 at 1:32 PM. Helped by David Belliveau.

As a woman, I have always felt intimidated at a car dealership. Like many I suffered from the perception that any transaction in a dealership would be negative. So in an attempt to stay away from such a scenario, I began privately trying to sell my vehicle. Frustrated at my responses and possible buyers I finally said enough. I reached out to Weirs Motor Sales, Inc. and asked them what they would offer me for my vehicle. Their email response was immediate and fair so I went in to see them. I met with David Belliveau, their Sales Manager who within 15 minutes offered me more than their initial quote. I received from Weirs Motor Sales a check on that same day in the same amount I was selling my car for on Craig’s List – No Hassle, No Problem, No Intimidation! I actually had to ask David is this it – is this all I have to do? David responded yes that’s it and smiled! I would recommend this dealership to anyone and everyone. They are courteous, timely, ethical and above all there to make your experience with them perfect! I know mine was. Thank you Weirs Motor Sales, Inc. Estella Papassavas Member Services Coordinator Biddeford+Saco Chamber of Commerce & Industry

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

From the start this expierence was doomed , this...

By Justincase13 on 7/23/2013 at 5:11 PM. Helped by Pete gonvill.

From the start this expierence was doomed , this dealership share a used ar line up with a ford dealership , as i was at the ford dealership looking at the truck i was interisted in i called my salesman , he said to bring my truck up to his office so he could take a look at it , i did so thinking he must be busy , no so he was actually walking through the parking lot with a small boy ( bring your kid to work day ) i have 3 children as well but i out of respect do not bring them to a car dealership where i plan on spending 25+ thousand dollars , needless to say i brough my truck up to his office and he proceded to do a half assed apprasal , all the while this 5 year old kid was running around the office interupting and being obnoxious ! After about 20 min of this he then makes me drive my truck back down to the truck i was i teristed while he and this child sat in the front seat for the ride down , now while getting the keys for the truck i was interisted in he fids out that another customer is also interisted in the vehicle and i over hear this and offer to put a deposit down to hold the truck , he refuses , allows me to test drive the truck , on my return i again offer to either A. Buy the truck right then , or B place a deposit on the truck , pete says not to worry about it and says we can wrap everything up In the morning , the next morning i have to call him 3 times only for him to tell me that the oter customer placed a deposit on the truck the night befor and its gone , but he MAY have another crew cab avail and he would call me right back , well in the time it took this super salemen to call me back i went to a real dealership and delt with a real salesman and bought atruck i wanted for a price i wanted in less then 2 hours ! Pete has yet to call me back and the truck i was origanally interisted in is still on the lot for sale 4 days Later !!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

2007 GMC SIERRA DENALI had 54000 miles engine knock...

By hisjetta on 1/29/2013 at 9:50 PM. Helped by Irwin seavey Mandy grenier.

2007 GMC SIERRA DENALI had 54000 miles engine knock louder than deisil engine studders and hesitates when gas is pressed. Weirs DID NOT FIX $30,000waisted

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bought a 2010 low mileage 1/2 ton crew cab had nothing...

By countryboy2012 on 5/17/2012 at 4:03 AM. Helped by Irwin.

Bought a 2010 low mileage 1/2 ton crew cab had nothing but problems since week 1. truck spent as much time in service as it did in my driveway. 3 attempts were made to fix with 3 failures and then dealer wanted to give me less money back even though vehicle had issues within first 10 days. my salesman was good but everything else about the dealership was sub par. I will never return to dealer nor will any friends or family as long as I have any say in the matter. definitely dissapointed . This dealership experience was the worst I have ever dealt with and strengthened my dislike for buying vehicles.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had my front brakes (rotors and pads) replaced by...

By GreatServiceatWeirGMC on 4/21/2012 at 9:47 PM. Helped by Robert Driscoll, Service Manager.

I had my front brakes (rotors and pads) replaced by Colony Buick in Watertown, MA. Returned to dealer on 4 separate occasions with unsatisfactory results with pulsating issues not resolved. I made an appointment with Weirs GMC in Arundel, ME after being frustrated with Colony Buick. The service manager, Bob Driscoll reviewed all the service records and repaired by brakes by properly identifying the problem (improper cutting of rear rotors and manufacturing defect with front rotors) and also gave me a loaner at no charge while my vehicle was being repaired. The service department, led by Bob Driscoll, at Weirs GMC is excellent and would recommend this service department for anyone looking for great and competent service on their vehicle.

I would recommend this dealer.