Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Jim Hanna on 11/19/2017 at 2:03 AM. Helped by Dianna Tait.

We switched from being life long Ford customers because of Dianna Tait and the great personnel at Pat O'Brien Chevrolet!! We will recommend Pat O'Brien to all of our friends and family!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific experience

By PattyJ73 on 11/9/2017 at 11:21 AM. Helped by Jenna Rainey.

Because I have purchased from here and they have always been great to work with they always provide excellent service and a friendly purchasing experience.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Don took care of everything. Thank you

By hate surveys on 10/31/2017 at 12:28 PM. Helped by don.

Very nice people. Always cost way more than I like to spend but it is a dealership. But they always do a great job. thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service department

By Traverse777 on 10/22/2017 at 6:58 PM. Helped by Brian Monchek.

Took car in for service and had ordered new mats through parts department. Service installed new mats and added parts cost in with service bill. Explained what techs found and what we ned to look for in future visits as far as service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledge of staff

By Gigi on 10/20/2017 at 7:05 PM. Helped by Jenna.

Jenna looked back in the files and made many great suggestions. She did a thorough job and follow up to my visit. I will recommend her to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kevin Patterson was amazing to work with!

By Medeana on 10/17/2017 at 5:30 PM. Helped by Kevin Patterson.

Pat Obrien Chevrolet was so nice to us during the process of buying a new car. They really went to bat for us in getting us the best deal. Both my husband & I will continue to purchase our vehicles form Pat Obrien Chevrolet! I also wanted to mention Kamal is the finance department as he was a gem working to get us the best deal. Highly recommend Pat Obrien Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever

By redleg127 on 10/18/2017 at 9:22 PM. Helped by Rob Eckhardt.

I got a quote on Wed and purchased on Sat. Everything was ready at my appointment time. I was in and out in about 30 min. Everything was "as quoted" on Wed. No changes or surprises.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Brake repair

By Wiretwister on 10/14/2017 at 10:14 PM. Helped by Brian.

Dependable service staff, job is completed close to the time estimated. Takes the time to make sure that all your questions are answered and you leave satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Equinox 18 on 10/14/2017 at 12:57 PM. Helped by Kenneth Cole, Patrick Carlin, Kamal Rida.

This is the 3rd car I purchased from Pat O'Brien Chevy. I appreciate a professional dealership that does not need pressure me for sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt service with a smile and personal touch

By zman on 10/3/2017 at 8:25 PM. Helped by "Ziggy" salesman, Tom Wilhelm manager, 3 employees in the service department..

From the initial experience of purchasing my new Malibu to every follow up service update to even replacing my keys due to my swimming with them in my pocket the personnel at this dealership is top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Infoentertainment screen

By beach bum on 10/3/2017 at 5:21 AM. Helped by Don.

A few days before our planned vacation, our information screen for radio, temperature, backup viewing, etc. went completely black. We got an appointment for the very next day at which time the problem was fixed and the car thoroughly checked for any additional problems. Our service man continually updated us on what was being done and looked after our comfort needs. D.B.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always amazing!

By Tammyjo15 on 9/19/2017 at 2:02 AM. Helped by Rob Eckhardt.

Been dealing with Pat O'Brien Chevrolet West for several years. Never had any issues and always easy to deal with. Top notch company! Amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Title

By JR on 9/11/2017 at 6:18 PM. Helped by Don.t remember his name.

Service was performed as requested, completed in the time frame quoted by the service rep and the coffee in the waiting room wasn't bad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Serve Service

By Chevy girl on 9/11/2017 at 12:40 AM. Helped by Brian Monchok.

Everything was done professionally and I will be coming back for all services. It was done in a very timely manner. The vehicle was cleaned nicely

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service from Pat O'Brien Chevrolet in Westlake

By ChrisTimAdams on 8/25/2017 at 7:11 PM. Helped by James Burge, Joseph Santora.

From the day we leased our 2015 Chevrolet Cruze, we have been exceptionally happy with the professionalism, courtesy, kindness and exceptional service we have received. This includes when we call to make an appointment, to the Service Reps. we encounter on day of service, to every single person who works there, offering us coffee, water while we wait, asking if we are comfortable or need anything it is exceptional. Even Salesmen who we are not working with stop to say hello and ask if we need anything. I have never in my life experienced such a high quality company, ever, in any facet of life and in any type of business or industry. Our lease is nearly up and we will go no further than Pat O'Brien Chevrolet in Westlake, Ohio. Yes, we have told many friends and colleagues to take their business there because no way anyone cares more about their customers. Thank you all for everything. We look forward to years of continued patronage.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Kevin patterson is always ready to go above and beyond

By Karen Eskew on 9/4/2017 at 5:30 PM. Helped by Kevin patterson.

My experiences have always been positive with Kevin patterson as my salesman. Trust him to sell me a reliable car. Hold this car lasts a long while.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Ellioth17 on 8/30/2017 at 5:52 PM. Helped by Wee Jimmy, Tiffany.

I went to the dealership looking to drive off with a decent used car. Not only did Pat O' Brien have a great selection, but the sales team was excellent. I had the pleasure of dealing with Wee Jimmy and Tiffany. They are hands down the best in the business. I never once felt pressured into a decision, and they were able to get me into a great car with no hassle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service- oil change

By Anthony Provenzale on 8/15/2017 at 9:09 PM. Helped by Girl at service desk- sorry, bad with names.

Pat O'Brien sent a reminder the day before. When I got there, they looked up the history of my car to see if there were any recals ( there were none). It's good to know I don't have to be the one telling the dealer about a recall like i did with another luxury dealership that will go unnamed. Waiting room was well-maintained and EVERYONE was friendly. Service was fast and they even washed the car for me! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Cindy on 8/15/2017 at 8:23 PM. Helped by Don Dillenbeck.

I'm always extremely pleased with the considerate help from Don Dillenbeck. He goes out of his way to make my experience at the dealership pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

So easy!!

By lina on 7/31/2017 at 7:34 PM. Helped by Ryan Conway.

this was actually allot easier than i thought it would be. Ryan was great and really made things simple for me. i bought my new truck sight unseen and was not disappointed when it got to Florida. The vehicle was nicer in person than expected; and i already knew it was perfect from the pictures and Ryan's help.

I would recommend this dealer.