Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service after the sale

By Pam on 3/31/2019 at 9:24 PM. Helped by Jason Besch and Jamie Montag.

We worked with Jason Besch on purchasing our vehicle. He did all the leg work for us! We told him exactly what we wanted and he sent us several choices within the first 2 weeks. We choose the one we liked, he picked it up, got it cleaned up and ready for us, and the pickup of our vehicle was smooth and quick! Maybe spent half an hour at pickup. After the sale we asked him to get us Weather Tech Matt's for it, which he did in a couple days, and he installed them for me when I went to get them. About 2 weeks later we got a couple small screws in a tire, took it in, and James Montag fixed the tire for us at no charge! We have been nothing but happy with the sale and service of our new Edge and West Bend Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Friendly Team that Outperforms as Ford Does

By LinF on 8/27/2017 at 12:09 PM. Helped by Corey Weatherstone, Ms. Flynn.

This dealership's team outperforms any I have worked with and I am sure that they will ensure my vehicle goes the extra mile, as they do. The friendliness at this dealership was equally matched by professionalism and knowledge of their products without the pushy sales pitch. Their goal clearly is to meet the expectations of the customer not to sell a vehicle, and they exceeded mine.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great dealer with a small town feel. .

By Liz Adams on 8/13/2017 at 8:15 PM. Helped by Can't remember his name...younger guy wearing a ball cap and tattoos on his upper arms. Josh, James, Jeff...something like that..

Would have left 5 starts, but the entire process took forever (3+hours) and this is after starting the paperwork and negotiating over the phone before arriving. Regardless, everyone was friendly and helpful and the place was reasonably clean. So far it's been about a week and we are happy with our purchase and feel we got a fair deal.

I would recommend this dealer.