Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Buyer review

By Colorsmyheart on 7/17/2018 at 12:05 PM. Helped by I'm not sure it was several people that worked with me.

I bought my 2013 only 1 previous owner hyundai sonata in 2017 with only 23,000 miles on it . To me this was the buy of a lifetime , I just absolutely loved the car. Until 60,551 miles later I found myself broke down on the side of the road. Since i kept up with maintaince on it . I figured it was minor , to my surprise I need a whole engine . Seeing that the car is in good shape and that I basically just bought I call the dealership and it's nothing they can do since they said my warranty ended at 60,000 miles . Being that I am a single mother this is heartbreaking and I'm forced to make payments on a car that doesn't work. This is outrageous and they showed no compassion to my situation. I wish there was a way I could solve this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always satisfied at West Broad Hyundai.

By carljhirtzel on 12/24/2017 at 5:16 PM. Helped by Bobby Smith.

Back in 2005 I purchased a 2005 Hyundai Tucson and was very satisfied with sales and service at that time. Through 2005 and 2017 My Tucson gave me great reliability! Now that it's 2017, I've just purchased a 2017 Hyundai Tucson, Sales experience at this dealership again was top notch, I expect the service department will meet my expectations and I'm very comfortable that again I purchased a very, very reliable vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My awesome car buying experience

By nakeishaholliday on 12/23/2017 at 5:30 PM. Helped by Chad Taylor.

I felt the salesperson and finance department were awesome the dealership made me want to tell everyone about my experience Chad Taylor and Kevin Johnson went above beyond expectations to get me into a vehicle that will last me a long time within my price range

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By johnwebb332 on 12/17/2017 at 5:20 PM. Helped by James Doncaster, Arek Tupko.

If you want a dealership that makes everything smooth and easy, West Broad Hyundai is the place for you. The sales department is eager to help and the finance department is very efficient and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Transaction

By jessica.aber on 12/16/2017 at 5:21 PM. Helped by Bill.

My experience at the dealership was straightforward and swift. Thank you for making this simple. My salesperson was personable and not pushy. Love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Because I'm Happy

By Gail Singleton on 12/15/2017 at 5:24 PM. Helped by James Doncaster.

My experience at West Broad Hyundai was one the best and quickest that I have ever spent in a dealership. Everyone was nice an courteous and made me feel more than welcome. The salesperson and finance officer that i had were friendly and respectful and very knowledgeable of the whole car buying process. I definitely look forward to working with him and the dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark’s 2017 Genesis

By mstichter on 12/15/2017 at 5:20 PM. Helped by Scott Gregory..

The process was excellent and the service and follow up was superior. I would highly recommend Scott Gregory and the Broad Street Hyundai Dealership to anyone looking to buy or lease a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Best Lexus RX 350 look alike.

By thielkathy1 on 12/12/2017 at 5:15 PM. Helped by James Doncaster.

Overall an excellent experience. Thought rear cargo mat and floor mats were included. Should have been, absurd given I purchased the Sante Fe Sport 2.0 AWD Ult Tech SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

?

By heliron48 on 12/7/2017 at 5:46 PM. Helped by Scott Gregory.

I’m very satisfied with all aspects of dealings with WB Hyundai!!! Salesman was professionally trained and worked with me and only me until I drove out the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my 2018 Sonato Limited

By dhonodel on 12/7/2017 at 5:41 PM. Helped by Scott Gregory.

West Broad Hyundai did a great job finding the right car for me. I love my new ride! Go see Scott Gregory for your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By tikiawilliams on 11/30/2017 at 5:47 PM. Helped by Anthony Ray.

Anthony Ray was awesome with helping me choosing the right vehicle. My overall service with everyone at this location was great and everyone has a friendly attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying expierence

By llescio16 on 11/30/2017 at 5:30 PM. Helped by Bobby.

My husband and I will definitely be back to get another car from west broad hyundai when the time is right! Not to mention I love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new car

By tedwards41693 on 11/25/2017 at 5:26 PM. Helped by Bobby and Alex.

Bobby was nice and was able to get me in a brand new car at a reasonable price within a week of my car accident that totaled my car . I greatly appreciate the effort that him and his manager Alex put in to helping me get into a new car . Me and my son love it thank you for all that you all have done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New SUV

By carolinasqueenbee on 11/23/2017 at 5:36 PM.

The staff at the dealership was nice and really professional. They quickly response to the website. The salesman was nice and caring. He put my request first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Returning customer, great service

By kristenlitchfield on 11/23/2017 at 5:28 PM. Helped by James & Mike.

Returning customer & it was a great experience again. This is the second time I’ve purchased a vehicle from West Broad Hyundai & James was very helpful.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New Car Purchase Review

By alicepwren on 11/18/2017 at 5:18 PM. Helped by Anthony, Alex, Danny.

My experience was excellent and I appreciate of the help I received from the GM, other staff, and my salesperson Anthony. All my questions were answered and I felt at home buying my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By darshell04 on 11/17/2017 at 5:30 PM. Helped by Bobby.

The service here was great they listened to my needs and delivered! They went above and beyond to get me financing for the vehicle I wanted even though my credit was not so great, I can not thank the West broad Hyundai team enough and I absolutely love my new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Widow buys first car on her own

By andim1204 on 11/17/2017 at 5:25 PM. Helped by Scott Gregory, salesman Andrew Getchell, manager.

Scott Gregory could not have been more patient and carefully explained everything. The dealership is lucky to have him as an employee! I love my new Santa Fe Sport and am telling everyone about the wonderful safety features! Having a CD player was very important to me, so I hope you continue to install them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By paigeporterfield on 11/11/2017 at 5:28 PM.

This was my first time in a dealership or buying a car. Everything was very straightforward. I got a great price and friendly service. Will definitely be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT JOB

By conncolli on 11/9/2017 at 5:32 PM. Helped by Ricki Atkins.

I was very pleased with Ricki. He was very accommodating and took time to listen to my requests. He was not pushy and seemed to care about me as a customer not just selling a car

I would recommend this dealer.