Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Shayla on 10/31/2017 at 8:07 AM. Helped by Troy and Warren.

Had a misunderstanding at first but the Kia dealership went out of there way to fix the problem and make it better! I'm extremely happy with the way they took care of the problem! Warren the Gm took excellent care of me! Was able to get me everything a wanted and more! Very happy now and love my new car! Thank you so much Warren and Troy for taking such good care of me and helping me buy my first car! I would definitely recommend this dealership to my friends and family! Very good customer service. You can tell they truely care about the happiness of their customers! If you ever have a problem Warren is amazing at correcting the issue and making it right! Thank you for going out of your way to make me happy! Totally in love with my Kia Rio!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They do good services

By Ivan Tam on 10/26/2017 at 8:07 PM. Helped by Don't remember.

All works are good. Services are nice. Can't ask for more. They even drive me back to work while they're doing the services and picked me up to get my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pretty Painless

By NewNiroOwner on 9/21/2017 at 6:58 PM. Helped by Charlie.

Love the new car. Put the hold on Saturday and was off on Sunday. Even got my 15 year old license plate of my old car. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent customer service experience

By Nick on 8/28/2017 at 10:20 PM. Helped by Daniel and Harki.

Daniel at West Coast Kia is an absolutely fanastic and trustworthy guy to buy a car from. I've been dealing with him for over 3 years and have now brought 4 cars from this dealership. The service throughout that time has been exemplary and I would never go anywhere else now. The sales team and service department show tremendous care towards their customers and I'd recommend them to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Initially confusing the a great experience

By Kiaman on 8/22/2017 at 11:48 PM. Helped by Lydia, Elias.

We initially had a confusing experience but once management learned of this, they responded very professionally and we received very good treatment and extra consideration on the purchase of our new vehicle. For this reason, being the very good recovery from the initial confusion, we are pleased to recommend West Coast Kia. Elias in sales was a great help as was Lydia in Finance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Upgrading our Vehicle

By Sportage 2018 on 8/3/2017 at 5:13 PM. Helped by Charlie Tran.

We enjoy coming back to West Coast Kia for its customer service and the dealership performance. I love the fact that they listen to what you need and help you find the suitable vehicle for your family. We enjoy working with Charlie Tran; he always has a smile anytime you walk through that door ,he knows you by name and is very personable. Charlie is amazing! He went through great lengths to get our car. We are very happy with the service he has given us and great service from the dealership as well. I hope Kia comes up with a truck in the next few years. We are proud Kia Owners.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Dealer experience

By Steve on 7/13/2017 at 4:48 PM. Helped by Elias Eskandar, Lidia Vlad, a very helpful insurance lady that I regretfully forgot her name.

After some difficult experiences at two other Kia dealerships on the lower mainland West Coast Kia was a welcome surprise. They restored my faith that buying a new car should be a rewarding and exciting experience. Great friendly staff that made the process quick and enjoyable. I would highly recommend West Coast Kia.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By LeeLin on 7/8/2017 at 5:09 PM. Helped by Tyler Langille, Harki NIjjar.

We have purchased 3 vehicles from West Coast Kia and have found every experience to be satisfying. The salesman (Tyler) was great to deal with and we walked away feeling we had got a fair deal. The guys in the service department are top notch and have always had a good experience dealing with them. Definitely recommend West Coast Kia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

always willing to please :-)

By lebrown on 5/16/2017 at 4:22 PM. Helped by service.

All the staff at West Coast Kia try their very best to ensure you as a customer are given enough information to permit you to make an informed decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The least stressful car purchase I've had.

By RonC on 5/13/2017 at 11:09 PM. Helped by Tyler Langille, Lydia Vlad.

New car purchase. Started with a phone call to establish vehicle available and price range. Followed up with test drive and discussion about trade in value and net purchase price. All handled by Tyler Langille-very professional, courteous, knowledgable. No silliness going back and forth to "manager", just an adult discussion to conclude a purchase. I would recommend Tyler as someone you would like to deal with. Office personnel were also good to deal with. A dealership I would go back to in the future.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

Efficient and Helpful

By Barbara Tucker on 5/9/2017 at 4:47 PM. Helped by Harki Nijjar.

I just completed my first visit to the Kia Service Department and found it to be quite positive. The service desk was courteous and answered all my questions regarding my 2015 Kia. I was half an hour early for my appointment and very short on time and they went out of their way to get me through quickly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Whonnockms on 5/9/2017 at 4:04 PM. Helped by Harki.

This service department is the best. They make me feel like I can trust them. I have been going to them for years and won't go anywhere else.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No secure deposit were necessary

By diegojonio on 3/15/2017 at 9:06 PM. Helped by Michele, Troy.

I'd been to other dealerships where I had to do a secure deposit in order for them to do the credit application and even after paying $1000 I was rejected. So went to West Coast Kia website, made an online application and got approved very fast with a tax that no one else could get. Thank you, West Cost Kia for turning this stressful process into a very easy, smooth, and secure one.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Completed service #3

By Bob Hayes on 3/11/2017 at 5:42 PM. Helped by Harki Nijjar.

Just completed service #3 on my 2016 Kia Sorrento. Everything was completed in a professional manner. Totally happy.. Stupid rule 25 minimum. Happy, Happy Happy.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Servicing

By Tammy Wirick on 12/6/2016 at 3:16 PM. Helped by Front desk Indo Canadian man with broken right arm..

Wish I could remember the front desk person's name. Very easy to talk to and quick to attend to you on arrival. Always find the dealership talks to you like a person and does what they can to explain options. Most dealerships I feel like they're speaking to you as an outsider hoping to take you for everything they can. Not here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great experience!

By normal hard working people on 11/27/2016 at 3:38 PM. Helped by Elias.

From our first steps in the dealership we found everyone to be very helpful and pleasant. we have talked to many about our purchase. thank you .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Steve Messervier on 11/25/2016 at 5:54 AM. Helped by service.

always excellent service - staff are friendly, knowledgeable and accommodating. My experience at Kia Pitt Meadows is 10 out of 10. I have other brand vehicles and my experience with other local dealerships do not compare

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By JazzMusician on 11/24/2016 at 3:15 PM. Helped by Charlie Tran, Linda Leo, Christine.

After visiting a few other dealerships and feeling like the sales staff weren't listening, we stopped by KIA and saw what a difference it makes when you aren't pressured and manipulated into buying something that you might regret later. KIA staff listen, they advise, they give you time to consider and they build a sense of trust, talking to you in a way that is respectful and informative. The result is a car I love and it's exactly what I had envisioned for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and straight up, unlike most dealerships.

By Ryan&Jayne on 11/21/2016 at 3:04 AM. Helped by Troy Daniel Christine.

This was not our first experience at a Kia Dealership, as we had been dealing with another on attempting to buy a Kia Sportage. We knew what we wanted and what we wanted to pay, and from the first moment of walking into the dealership we were greeted with a friendly and welcoming tone from Troy, and we were given the no nonsense straight up approach that we hadn't received elsewhere. We were given their best offer from the sales manager that beat the other offers we had recieved from hours of haggling and research online. We honestly didn't expect to buy a vehicle the day we went in to explore West Coast Kia, but we are very happy we did. We were not pressured to buy at any time, and we felt like valued clients that West Coast Kia truly wanted to help. We are very picky and particular, and like to be very well informed, so I hope that us giving a great review will help entice others to travel out to Maple Ridge/Pitt Meadows to see what they can do for you.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Overall Experience
3   Price
5   Quality of Work

Regular service maintenance

By Coocat on 11/18/2016 at 2:23 AM. Helped by Service dept desk employees.

It was a good visit. Appt was on time, finished on time promised. They were very accommodating to ensure I could have appt. and still return to work. Pleasant experience.

I would recommend this dealer.