Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very disappointed with use car salesman

By Bill on 5/5/2019 at 10:23 PM. Helped by Griffin and his sales manager.

**BEWARE* Very disappointed with the car and the deal you gave me. You all knew there was damage on the dashboard and you tried covering up with the armor all. Due to the way the sun was over the car the two times I saw it, you couldn't tell that there was damage to the dash on the driver side. Just looked like the sun reflecting off the dash. Your detailers (I like to call them "maskers") used about a gallon of armor all to soak that area but as the armor all dried the more prominent the damage became. You knew I was going to buy a car from you, why would you screw me this way? I asked your salesman to make it right and fix this problem all he could say was you signed on the dotted line and I can get you a quote on how much it would be to repair. I did believe in west coast and have been bringing my other car to you for maintenance since I purchased it. That all ends now. I'll be writing Toyota and also commenting on the way you do business every way I can to make sure the public knows that you're just out for yourselves. Very sad

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Bob on 4/25/2019 at 1:05 AM. Helped by Ricardo Rodriguez, Ali Zargar, Angel Ruiz.

The dealership from the start had great customer service. When I walked into dealership very professional look and clean!!! From the sales agent to the sales manager, to the finance dept. Exceptional!!!!’

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Friendly and responsive, informative!

By Kathy Rayblue on 4/19/2019 at 6:53 PM. Helped by Griffin, Stepi, Maribel, Gabriel, Shannon.

I had a very good experience here with everybody I dealt with. Griffin was an easy salesman to deal with, positive and not pushy, super knowledgeable. Stephi in finance was great at her job, efficient, as was Maribel, the finance manager. Do homework about Gap insurance & warrantees & you’ll do fine here! Service manager, Shannon, super nice & Gabriel taught me about my hybrid, excellent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WONDERFUL CUSTOMER SERVICE HELPFUL HOPEFUL

By Nonimitch22 on 4/7/2019 at 1:26 AM. Helped by JC IS AWESOME...but who helped me all the way is Rick and I really appreciated him he was helpful about everything omg yes wonderful man!!!.

I love this dealership I feel like they care about people’s feeling in truly trying to help them and work with them in the situations and try all possible solutions to help you get a vehicle. I appreciate all the help and time effort they gave me I’ll continue to stay with Toyota they are loyal to me I will be to them! Thank you guys sooooo much I appreciate it all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

IT WAS EXCELLENT

By Elly-arely on 4/2/2019 at 3:07 AM. Helped by Dont remember.

THE SERVICE PROVIDED WAS EXCELLENT. THEY HELP ME THE BEST WAY THEY COULD I WOULD RECOMMEND IT. I LOVED HOW THE SERVICE WAS FRIENDLY AND VERY HELPFUL.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying experience

By Thfarrell on 4/1/2019 at 7:09 PM. Helped by Salesman Alaen.

Everyone was great but it just took so long.They explained that they were very busy and even offered to buy us dinner which I considered very thoughtful.Everyone seemed to be very interested in getting us a good deal saving money for us (it just takes a long time)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Toyota Yaris

By anasochil on 3/31/2019 at 9:32 PM. Helped by Ricky.

I had the best experience with Ricky at West Coast Toyota. He went out of his way to make sure I was comfortable and we quickly narrowed down my car selection. He was very patient and explained everything to me. So far, best car buying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The best customer service!

By Km84 on 3/31/2019 at 5:39 AM. Helped by Ted Naranjo.

Everyone was extremely friendly, knowledge, and professional. Ted and Maribel made purchasing my 2019 RAV4 very stress free. At first I had no idea what car I was interested in, but Ted helped me narrow down my options. I would gladly do business with West Coast again.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great first time buyer experience couldn’t have gone better.

By SaddamC on 3/31/2019 at 4:31 AM. Helped by Ozzy Cabrera , Angel Ruiz.

My husband and I pulled into the dealer and the first to greet us was ozzy Cabrera he was very nice and asked us what type of car were we interested in ( 4 runner ). So he took us to the cars showed us around the models and we were instantly interested in the off road model . He quickly went to get the keys and took us for a ride my husband took the wheel he didn’t explain a whole lot about the car during the drive , he gave of the chance to kind of feel the car for ourselves . Once we got back to the lot he gave of the whole run down on the car and I mean run down he was very knowledgeable . He also helped us a lot with the finance process as well . He made us feel super comfortable and not pressured to buy .He even gave us references in car insurances . Once we got to finance Angel Ruiz took very good care of us super friendly and also very knowledgeable . Ozzy was with us from start to finish he made sure our car was spotless and ready to go . We left very happy with our purchase .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Nunez10 on 3/23/2019 at 5:23 PM. Helped by Juan Carlos, Shawn, Angel.

Juan Carlos, Shawn and Angel were wonderful and patient with me while deciding whether to get a new ir used car. They were very informative and kind! Wonderful experience. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST car dealership ever!

By Virginia on 3/15/2019 at 4:13 AM. Helped by Angel Ruiz.

I highly recommend West Coast Toyota- great place & friendly staff.. but If you’re seriously thinking of buying a toyota car, please kindly look for Mr. ALI ZARGAR, he’s the best sales representative I’ve ever encountered.. he’s very nice, professional, courteous, honest, allowed us to test drive the cars of our choice and explained everything very thoroughly. I really had a great & woderful experience.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait & Switch Game - very bad - I walked out

By AVOID WEST COAST TOYOTA on 2/24/2019 at 5:58 PM. Helped by Several.

2 days negotiation and they finally said they would match another dealer's offer. Agreed to price, terms and financing and only when I got to the finance guy did I discover the interest rate had more than doubled. I doubt most people would have caught the tactic they used to do this. I did, brought it to their attention and walked out. ***AVOID THIS UNSCRUPULOUS DEALER ***

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No sales BS

By Gdlead on 2/21/2019 at 7:03 PM. Helped by Alen.

I had shopped 3 Toyota dealership and 3 Honda dealerships for a new car via internet. West coast was honest and no BS 4 of the other dealership said they had the vehicle I wanted , after I confirmed on a second call or they called me back to say they didn't. When I went to West coast they knew I was shopping and gave me the best price fastest service in getting my car . Very impressed with their no BS honesty and sincernes of all the people we met 5 ****** for them

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst car buying experience I have ever had!

By BuyingShouldBeEasy on 2/21/2019 at 4:31 AM. Helped by Aldo, Steaphy Le, Shawn.

I am so disappointed with the service I received at West Coast Toyota. I really expected more from a Toyota dealership. I live in San Diego and was inquiring on a 16 Toyota Camry XSE I found from an online listing. I received a call back from a sales rep named Aldo. He was interrupting me left and right from our very first interaction. I think what bothers me most and the main reason I writing this review is due to Aldo’s insistence that I give him my social to run credit. He tried multiple angles to get this information. He began telling me he needed it for the Patriot Act which I ruled out as a scam with a quick google search. Interestingly enough, Aldo attempted to get this information again the following day using the same excuse and putting me on hold only to tell me his finance manager advised him otherwise (as if he had totally forgotten the conversation we had the prior day). I drove 2 hours to the dealership the following day. I had asked Aldo if there was any damage to the vehicle prior to the drive and he had assured me it was in great condition and backed by a Toyota certification (who he reminded me frequently was a multi billion dollar company that would not put their reputation on the line). Aldo told me he had already sent the vehicle off for detailing and that all the paperwork would be ready to go when I got there to ensure efficiency and help me beat the traffic back to San Diego. I felt a lot of ease walking into this huge beautiful building when I arrived as Aldo had made me feel like I was dealing with a shifty corner sales lot. Looks are deceiving. He sat me and my father down advising the vehicle was finishing being detailed. He had me filling out paperwork before I even got to see the car. He had over 2 hours advance notice I was on the way yet the vehicle was not even available for me to see. He sits me down and ONCE AGAIN asks me for my social which infuriated me! He goes off and speaks to someone who tells him he can put all 0’s in for my social and continue. He goes on to ask about where I work, how much I make, what I pay for rent and for references. I once again stopped him and advised he should not need this information and that he only needs to call the bank to make sure my check is good. He absolutely insists he needs to get all this information to run an OFAC check to see if I am a terrorist. I then see that his computer shows he is filling out a credit report. At this point I was so upset that he brought over a finance manager (Steaphy Le) who assured me that this report, despite the fact that its headed as “credit report” is necessary to run the OFAC check. I googled this today and found only the name is needed to run an OFAC report, nothing else. They both promised me that they would not run and credit report and that they didnt have my social to do so anyway which makes me truly wonder why he filled it out in the first place. Are they going to fabricate a social and submit something with my info? The whole situation is alarming and screams fraud and deception. He finally brings out the car—dusty, dirty, and with evident damage on the rear passenger side bumper/panel. It was apparent this car was in some back warehouse not to be see because of the thick layer of dust covering the car. Aldo has lied and said the car was being detailed when it had not even begun that process. I was so disappointed to see the damage on the bumper and Aldo quickly tried to shake this off as cosmetic damage while rushing me into the car for a test drive. We went around 1 block for the test drive with 31 miles to empty on the tank. Then entire drive he spoke over my ability to hear the car telling me about how I was going to get to meet his manager and how his manager loved horses. I asked him what that had to do with buying the car and he said so that I would have something to talk to his manager about that he liked. I literally could not believe he was prepping me to find commonality with his manager when I was the one there trying to purchase a car. A manager by the name of Shawn eventually came out to discuss the fact that the vehicle had clearly been in an accident. He agreed that Carfax is not a guarantee and explained that Toyota certification does not address “cosmetic issues”. The bumper was clearly not aligned properly on the passenger side and he agreed and advised that is probably why they had bargained with me. I protested saying that I was never told of this damage that was considered in the bargain yet they let me drive 2 hours stating the car was perfect. He basically told me damage is subjective and was unwilling to budge on the price. Needless to say, I walked away from the "deal". I lost 6 hours of paid time at work, 5 hours in traffic and the gas associate, 7 hours of my time, toll fees, and tons of emotional energy. Do not waste your time with this dealership. Do not trust Toyota certification or Carfax. Guard your social and make sure you are informed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant customer service!

By auntie1 on 2/5/2019 at 9:38 PM. Helped by Steve Majick, Juan, & Ricky.

I give West Coast Toyota an excel service review because my experiance in finding the perfect Toyota vehicle for me was a pleasure! I'd had my Toyota Highlander for 13 yrs & was looking for another great car for me who is orthopedically challenged. I had very specific difficult to find priorities which were deal breakers for me. Management did their research & were able to locate exactly what I wanted! It was located up north & was transported down to West Coast. Everything was done with great time & effort to ensure that I was a happy satisfied customer. I'm so thankful that management & staff made my experiance so positive! I would highly recommend West Coast Toyota.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Did not plan to purchase that day

By Geo on 1/7/2019 at 3:48 AM. Helped by Jaime & Sean.

I had dropped by a couple of weeks ago. Jaime greeted me and showed me some Tundra Crew Cab 4x4 s. I have been to several dealerships and enterprise car sales. But I had some time to kill. So I dropped in to compare the Tundra double cab to the crew cab. Not intending to buy ( waiting for loan approval from bank ) So Jaime showed me the different models. Then invited me to compare financing. Sean & Jaime worked with me (worked me over - ha ha). And guest what now I am proud Tundra owner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

West Coast Toyota is where to buy your next Toyota

By Flores615 on 1/8/2019 at 3:30 AM. Helped by Angel Ruiz, Jaime Martinez.

Awesome experience, would purchase from West coast Toyota again. Will be back soon, Angel Ruiz in finance was great & my sales man Jaime Martinez went above & beyond expectations.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome

By Jen on 1/4/2019 at 6:55 AM. Helped by Cesar C..

Sales employee, Cesar, was very helpful. The financial department was very friendly. I had an overall good experience. Recommend this dealership. Left with the car I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Mary310 on 12/30/2018 at 6:42 PM. Helped by Aldo, Sean, and Steve.

Our experience at West Coast was one of kind. The team is very attentive, patient, and family like! We 100% recommend this dealership for your next Toyota! We will be recommending this dealership to all our family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, fast, and awesome sales person Michael.

By Sophiasaem1 on 11/25/2018 at 2:42 AM. Helped by Michael Reyna.

No complaints, just quick and easy process to get our car. Great experiences with our car sales man Michael Reyna. He assured us that anything is possible and work with our budgets.

I would recommend this dealer.