Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.5  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thumbs Up!

By HappyHondaOwner on 6/1/2018 at 5:29 PM. Helped by Roy White and his sales manager.

This is the second purchase in the last 3 years at West County Honda and each experience has been excellent. I was in a car accident a few weeks back and my 2015 CRV was totaled. Loved the car and wanted another one so back I went to West County Honda. As with the first time the sales personal were professional, polite and efficient. Would recommend highly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

No pressure visit

By papa on 5/18/2018 at 6:19 PM. Helped by Matt Norman.

We visited West County Honda to test drive the Accord. Matt the salesperson was extremely knowledgeable about the car, gave us a test ride, introduced us to the sales manager. We explained that we were several months away from making a decision and he was fine with that. No high pressure sales tactics.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So glad we gave this dealership another try!

By dmprost on 4/27/2018 at 6:20 PM. Helped by Matthew, Jason.

Fantastic car buying experience with salesman Matthew and sales manager Jason. They went above and beyond to find the right car for us. We have been faithful Honda customers for years but had a bad experience 3 years ago with this dealership and were hesitant to come back. We are so glad we did, because the new management is wonderful! The culture there has improved tremendously thanks to Jason and Matthew. Would highly recommend both of them as well as West County Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car wash and Checking out the 2018 models

By Rosemary Schlanger on 4/21/2018 at 11:21 AM. Helped by Salesman Patrick.

Staff at West County Honda Service department are always very helpful, polite and efficient. Waiting inside for service is a pleasure with coffee, popcorn, snacks. The whole dealership is very clean. Everyone I’ve encountered in the show room has been very friendly and welcoming. It is a pleasure to visit them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By 84348434Vs on 3/25/2018 at 7:13 PM. Helped by Patrick.

Awesome car buying experience. Straight forward, no nonsense, honest and quick! Highly reccomend! As a mom with 2 jobs I had limited time - really worked with me and made the process actually pleasent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience

By GF on 3/23/2018 at 2:46 PM. Helped by Kris Rajagopal.

Our salesman, Kris Rajagopal, is professional, knowledgeable and genuinely interested in assisting us. Everyone we came in contact with made this experience pleasant. This is our seventh Honda and we drove off the lot with yet another beautiful, fun-to-drive car to enjoy thanks to Kris and West County Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Mark Goforth on 3/14/2018 at 3:24 AM. Helped by Charles Kimball.

A pleasant, low key, no pressure experience. Everyone encountered was quite friendly. Salesman Charles Kimball couldn't have been more accommodating. The price was good for the car purchased. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular... above and beyond

By Ella on 3/1/2018 at 2:32 AM. Helped by AJ.

AJ is one of the most honest, knowledgeable, and relatable service professionals that I've experienced! I'm on my 2nd pilot and wouldn't go anywhere else. He's truly my service guy. He's passionate about the brand and never leads you down the wrong path. Tells you the why behind the needs. Couldn't ask for a better person to represent West County Honda's service team. He's awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second purchase from Mike KnollHoff at West County Honda.

By Troutslayer on 2/17/2018 at 10:50 PM. Helped by Mike Knollhoff.

Purchased 2 cars from Mike, a new CRV and a used Civic. He was professional, courteous and very knowledgeable on both cars. Did not pressure us and provided options. Would highly recommend him. We had been to other dealerships in the area with different customer service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent client service and Outstanding service department

By Edgar Febus on 2/12/2018 at 3:06 AM. Helped by RYAN, JOSE.

THE SERVICE DEPARTMENT IS A+ I WILL RECOMMEND THIS CENTER. CLIENT SERVICE IT'S AKSO GOOD. THE STAFF IS ALWAYS ON TOP OF EVERYTHING. VERY HAPPY WITH THEM.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased new car

By 5 stars on 1/31/2018 at 9:48 PM. Helped by Steven Yazawa.

I worked with Steve Y. (sales person). I told him how much another dealership was going to charge me for a new Honda CR-V and West County Honda beat the deal. There was no pressure to buy any of the dealer accessories. Steve explained everything about the car to me and made sure I fully understood the operations of the vehicle before I left the dealership. If something needed to be explained a second or third time, Steve did it without any hesitation or rush.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst decision ever!!

By Winnie55 on 1/21/2018 at 4:22 PM. Helped by Connor.

I purchased 2011 Civic from them a year ago and it was the worst decision I ever made. The car turns out to have bad allingment, tires was never rotated and are angled inwards, plus it's making a scrapping sound whenever I drive. Just today I found out there's a giant deep slits in my tire that is ready to blow out at any time. I have went back to dealership about the issue but was told that they can't do anything about unless I pay for the repair. Please do not buy anything from them. The salesman was really nice and I had no problem with its the management.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, Helpful, Informative

By Clgurnow on 1/12/2018 at 10:34 PM. Helped by Mike.

This Honda dealership was very welcoming and informative about the CRV. I was able to test drive the vehicle and the salesman gave me an abundance of information about the vehicle and its features. The salesman was extremely knowledgeable and kind to a college-age female.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

full explanatio on high tech features of the car to help me

By new customer on 1/10/2018 at 1:28 PM. Helped by Kris Boschert.

very helpful in explaining how to get the most out of the new features the car offers. this helps get behind the wheel and know what is available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Test drive

By KevinEllis on 12/22/2017 at 2:29 AM. Helped by Kris Rajagopal.

I scheduled a test drive and to get a quote on my trade in. I was greeted promptly, while test driving the quote was processed. Kris was knowlegdable about all the options, the trunk has an adjustable height, wireless recharging option works for xyz phones, Apple play links with abc apps. Kris wants to earn your business but does not overpressure the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patrick was knowledgable and patient .

By Charlotte Fuller on 12/5/2017 at 11:15 PM. Helped by Patrick.

I am just beginning my search for a new car. Patrick, answered all my questions and knew all the differences between the crv ,hrv and civic. I didn't feel pressured which made the interaction pleasant. If I do buy a car I will return and ask for him for a salesperson. Sincerely, Charlotte Fuller

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got my dream car

By lawballwin on 12/18/2017 at 10:12 PM. Helped by Nate and Manager, Joe in finance.

Got me the hard to find 17 accord v6 in another state. got it here and in my possession within 2 days. No jerking around with price or trying to sell me something else. They listened to what I wanted and made it happen. Thanks Nate!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service!

By Sarah.bess921 on 12/16/2017 at 6:08 PM. Helped by Steve Yazawa.

My experience at West County Honda was phenomenal! From the moment I walked in to the moment I left, I was treated with respect and the environment was very positive. Steve helped me feel comfortable and was willing to help in any way he could. I would highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Customer Focus

By Ginafayek on 12/14/2017 at 6:30 PM. Helped by Cameron & Tod.

From the moment I walked in the door to the moment I left Sales managers showed how much they cared and wanted what’s best for their customers. Special thanks to Cameron & Tod for their assistance. Great job!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Got a nice car

By Andiperny on 12/1/2017 at 6:40 PM. Helped by Thach Le.

Our salesman was very nice & personable. We changed our minds regarding which model we wanted and were told the price difference. In the end, we were able to negotiate the price we wanted and got the color we wanted.

I would recommend this dealer.