Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.1  
Friendliness
4.1  
Overall Experience
4  
Price
4  
Quality of Work
4  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Blue Maxima on 2/24/2018 at 5:49 PM. Helped by Rolando.

My service is good all the time, Nissan and Rolando , also the service guys treat me very good. That’s why I keep coming back. Because of the service is great. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By RayRay2018 on 2/15/2018 at 5:01 PM. Helped by Andy Santana.

Thank you Andy Santana for the excellent service you provide. You have taken customer service to a new level. Your friendly approach and yet business like when speaking to me about the service of my car. Always acknowledging me by my name and asking if I have any questions. Thank you for all you do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Moe on 1/19/2018 at 7:00 AM. Helped by Fabian.

Outstanding service Adam helped me throughout the process of buying the car. Very nice, professional and knowledgeable salesman. Also Fabian explained to me the contract and the financial part in very simple way so I was very comfortable during the process. Definitely, I’m buying my the next car form West Covina Nissan and highly recommend them.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great experience!

By Garcia 76 on 1/18/2018 at 3:59 AM. Helped by Lilly Frank.

The service staff was very friendly. Lilly texted me as promised and kept me updated on maintenance my car needed and how long it would take. There was no problem contacting the service department and changing my contact number (I forgot my cell at home) so that I would be notified about any maintenance recommendations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service 👍

By Melvin Antonio on 1/18/2018 at 12:59 AM. Helped by Lissete recepcionist ??exelent job.

Thankyou to jorge an Luis menjivar for all the they did and also lissette. But I still waiting for service dpt to call me because the has a big scratch on the rear right side door

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!

By My Maxima on 1/17/2018 at 12:40 AM. Helped by Lily.

The service advisor (Lily) really went above and beyond to accommodate my needs. I really appreciated her help on getting my vehicle done as promised.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very good

By jillperry@aol.com on 1/12/2018 at 8:26 PM. Helped by I am not sure of of sales person's name because he was new and did not have cards yet, but he did very good for being new..

West Covina Nissan worked very hard to get the car I wanted. I was very specific about what I needed in my SUV, and they were able to find it in Bakersfield and had it brought down to there dealership. We live in snow country part of the year and 4 wheel drive was a must. I also did not want the middle console in the middle seat since we have 6 grandchildren. I had to have the towing package since I pull a horse trailer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow just amazing !!!

By Juan Jr Revuelta on 1/12/2018 at 7:33 PM.

I was shopping different dealership to trade in my mercedes benz upside down with equity , other dealers wanted alot , and west covina nissan help me out less then a hr i walked out with a altima brand new , with no cost signer ill be back bext yr ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this dealership

By Mrsterim on 1/1/2018 at 12:01 AM. Helped by Zach.

Everyone is polite and helpful. Zach in rentals always takes good care of my needs and even checked tire pressure because service light was on

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure working with Nissan

By Slopokr on 12/26/2017 at 9:52 PM. Helped by Imran.

Had a great time ! I really know how long deals may take this one was a pleasure . Imran was a great salesperson did his job very well !! Many thanks...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Excellent Services

By Xterra on 12/26/2017 at 7:37 PM. Helped by Edward Gutirrez.

My service manager Mr. Edward Gutirrez was extremely helpful in resolving my issues and accommodating. After an initial mix up with mu appointment and the service I required it was corrected to my satisfaction.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service

By Pilar Penalillo, 9422 on 12/15/2017 at 4:29 AM. Helped by Andy Santana.

Everyone starting with customer service are very nice and helpful. Andy is the person who always help me with the service of my car. Always on time and understand all my needs. Very good place to take your car for service. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Maxgirl on 12/9/2017 at 5:50 PM. Helped by Lilly Frank.

I have attended Nissan West Covina for many years and through the years I have received excellent service. Their representatives are always courteous, friendly and very helpful. Thank you and best wishes to all you during the holidays! Genovie

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Close to Home

By local customer on 11/21/2017 at 12:51 AM. Helped by Danny Andara.

The salesman was very helpful. I drove the vehicle and I liked how it performed, so I bought it. Your dealership is close to my house. I will have a short drive when it needs to be serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By gnavarro.4 on 12/4/2017 at 4:24 AM. Helped by Christian Solis ervice Advisor.

Always attentive and informative to my service needed. I appreciate all the assistance from my service advisor Christian Solis for the feed back on my service done and for contacting me when my car was ready for pick up. Thank You Christian, your doing an awesome job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By GMAN888 on 11/19/2017 at 11:03 PM. Helped by Andy, and Eric Fuentes..

Very impressed with West Covina Nissan, wish I had bought my car here. Did go to this dealer for a wind Noise I had on the driver side and passenger side. I went to where I bought my car and twice they refused to fix the problem. Yes will return for other service..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure with my visits. Thanks.

By pburton41 on 11/18/2017 at 4:45 PM.

Great service, knowledge, and service. I always appreciate your attention to detail and keeping my Frontier truck in outstanding running condition. Thanks so much. As that famous person once said, "I'll be back!".

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By Julia on 11/17/2017 at 9:51 PM. Helped by Edward Gutierrez.

I had an appointment. Work was completed in a timely manner. I was able to wait for the car. Service Advisor, Ed Gutierrez was very helpful and explained work done to my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Service

By Lisa on 11/14/2017 at 8:30 PM. Helped by Christian.

Everyone was helpful and courteous from start to finish. I felt very confident that my car was being taken care of. I'll definitely return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check engine light on

By Jesus Mercado on 11/5/2017 at 1:33 AM. Helped by Forgot his name but I believe it was Rolando.

Check engine light came on and they took care of my problem quicker than quick!! Great Service!! My car was done when they said it would be.explained be everything that was wrong and took care of the problem!!

I would recommend this dealer.