Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.1  
Quality of Work
4.3  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Place to get great service

By Bobbyd2018 on 5/16/2018 at 5:02 PM. Helped by ED, Tony.

I’ve been coming to this dealership to service my cars for over a year. I always get great service at this location. I get options before I am charged. Some things are very expensive and some are reasonable. Buyer be ware.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Cfrank on 5/14/2018 at 1:36 AM. Helped by Tony.

Tony was great at communicating with me and giving me updates as my car was serviced. They alllwed me to rent a car, free of charge. Highly recommend !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil and filter. New Battery. Fuel injector service

By allen on 5/8/2018 at 7:10 PM. Helped by Roland Acosta.

I've been coming here for years. It's been mostly a positive experience. I've not always been happy with my visits. But, I want to go where I feel comfortable

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great service the second time...Thanks to Lilly Frank

By ozman4207 on 5/3/2018 at 12:32 AM. Helped by Lilly Frank.

Great service the second time taking my car in for service Thanks To Lilly Frank who helped me with the my vehicle and being professional and answering questions i had....she went the extra mile to make sure my vehicle was service correctly....Previous time i went there couple service adviser just skipped me because my vehicle was not a Nissan...since its a Kia...but I purchased it there as a used vehicle...But Thanks to Lilly Frank i am returning...

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Went the extra mile

By Cat on 5/1/2018 at 8:32 PM. Helped by Service staff.

Took Rogue in for routine service. Very friendly. Extra service. Buffed out damage on side of car with no charge. Very affordable lender cars while car is being serviced.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase

By Xavy on 4/30/2018 at 4:30 PM.

Mr. Sunny the sales internet was very helpful his the reason why we made the purchase . All other departments Gabe’s good customer service as well ..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience with Tony Shen

By Dayanna Arriola on 4/16/2018 at 5:10 PM. Helped by Tony Shen.

Tony was very helpful, friendly but most of all informative. He made my service a very efficient one. Dropped off my car for service and picked it up at my most convenient time. Thank you Tony for the great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent top notch service from Andy Santana keep it up

By Paul123 on 4/12/2018 at 11:22 PM. Helped by Andy Santana.

Andy Santana service advisor offered excellent courtesy efficient top notch service , satisfied my needs more than 100 percent, keep up the excellent service, resolved all service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Ninjen77 on 4/10/2018 at 7:41 PM. Helped by Ed Gutierrez.

Ed made my oil change experience very pleasant and stress free! It took less than an hour so that is what I consider express service!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Five Star Experience!

By Al Cal on 3/30/2018 at 10:23 PM.

West Covina Nissan and especially Joe Maya made this a Five Star process! He was very helpful, informative and accommodating throughout. The Finance Manager was also outstanding.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very Good Service At West Covina Nissan

By alf678 on 3/28/2018 at 11:07 PM. Helped by Rolando Acosta, Service Department.

West Covina Nissan provided very good service to my vehicle. I had an oil change and brake work done to my car and was pleased with the experience. Personal thanks to Rolando and his team for the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Kcbkndsk on 3/19/2018 at 3:09 PM. Helped by Andy.

The service department was very accommodating. They have great communication including regular updates. We've been going here for 10 years and have had reliably great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Johnny V on 3/16/2018 at 4:11 PM. Helped by Felipe Olvares.

I was in and out faster than expected. Service advisor made suggestions or recommendations for other services and didn’t push the issues when I declined.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Did A Terrific Job Well Done!

By Nissan Service Review! on 3/17/2018 at 3:59 AM. Helped by Lilly Frank.

Was in for a tire pressure problems,found a large nail near the sidewall of the tire, for safety it had to be replaced with a new tire,had a mix up in order size but eventually got it right,on good faith they gave me a discount and a free carwash! Very Satisfied Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit

By Susan on 3/16/2018 at 4:01 PM. Helped by Felipe Olvera.

I have been coming to this dealership for service since it opened in West Covina many years ago and bought my 2015 Murano there. I get great service from Felipe. He always takes the time to explain my vehicle repairs or needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Harold Reed on 3/8/2018 at 8:31 PM. Helped by Don't remember the name..

Excellent . It did not take long time to repair my car. They cleaned the air conditioning Vent in side the car. Car looks and smells good when they returned the car. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By Antonio Villasenor Jr on 2/26/2018 at 7:12 PM. Helped by Ed Gutierrez (Service department) Noemi (sales.

Thank you for all you do for us, we are so happy with our new car. Noemi our agent was so nice. Good Job to All!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Blue Maxima on 2/24/2018 at 5:49 PM. Helped by Rolando.

My service is good all the time, Nissan and Rolando , also the service guys treat me very good. That’s why I keep coming back. Because of the service is great. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By RayRay2018 on 2/15/2018 at 5:01 PM. Helped by Andy Santana.

Thank you Andy Santana for the excellent service you provide. You have taken customer service to a new level. Your friendly approach and yet business like when speaking to me about the service of my car. Always acknowledging me by my name and asking if I have any questions. Thank you for all you do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Moe on 1/19/2018 at 7:00 AM. Helped by Fabian.

Outstanding service Adam helped me throughout the process of buying the car. Very nice, professional and knowledgeable salesman. Also Fabian explained to me the contract and the financial part in very simple way so I was very comfortable during the process. Definitely, I’m buying my the next car form West Covina Nissan and highly recommend them.

I would recommend this dealer.