Dealer 2-Year Rating

Customer Service
4  
Friendliness
4.3  
Overall Experience
4  
Price
4.3  
Quality of Work
4.1  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great service

By Jane on 9/1/2019 at 3:14 AM. Helped by John paul chiu.

Went for an oil change and a friendly staff named john paul chiu approached me if i do need help while waiting for my shuttle service and started talking if i do need any help, he started talking to me about all the ammenities and all stuffs that the dealership was offering. Then he kinda give me an idea of a trade in since i was thinking of trading my vehicle as well, then they started talking to me about the details of trade ins and give me digits on payment, they offered me the best price and deals so just like that, i change my mind from just a regular oil change into an upgrade with all the packages options and freebies that goes into my new car.... truly satisfied customer here and highly recommended. So for those who wants to trade or new car shopper go to nissan west end and look for john paul chiu or mitchell and they were really helpfull.. koodos to you guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast service

By Girlie65 on 8/8/2019 at 8:13 PM. Helped by Joy.

West end Nissan was one of the great car dealership. Employees are accommodating, they have all the answer if you have any question. Explained the details about the car that you want (Price, feature etc.) Joy our sales representative was super! Approachable and very friendly. I would recommend her to be your sales representative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stopped by the dealership to look. Ended up purchasing

By New Rogue 2019 on 7/21/2019 at 11:19 PM. Helped by Todd Craner.

By no means are we experienced car buyers, so we strated into the process with a bit of trepidation. West End Nissan was our first stop to just "see what was out there ". Todd Craner, the sales professional who greeted us, was amazing. Todd is personable, knowledgeable, no pressure, comfortable. You can tell that he's a car guy, but also he's a real people person. He took a lot of time with us to find out what we wanted in a new vehicle. He worked hard to meet our needs and didn't try to upsell us in any way. Our budget was respected and Todd found us a vehicle in the price rage where we were happy.. Look for Todd if you're shopping for a vehicle. From a look around, the staff are all friendly, respectful and knowledgeable. The dealership is immaculate. We're looking forward to driving our new Rogue for many years and maintaining our relationship with West End Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Fantastic service

By Trav on 7/19/2019 at 8:03 PM. Helped by Joy.

Very friendly and helpful assistance with finding the best suited vehicle for myself. I would recommend West End Nissan to anyone looking to buy a new or used car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jomari and Mitch: Amazing salesmen!

By Renelle on 7/17/2019 at 9:48 PM. Helped by Martin Song.

Mitch as a supervisor knows what he’s doing, he always have answers to our queries. Jomari on the other hand always assured their customers as the priority, that they are satisfied with the services they offer. Jomari and Mitch are killers! You are awesome! Thanks for treating your customers right. Kudos to you both! Martin Song in the finance department was very supportive providing us options in using the money wisely so we can maintain our vehicle in a long term process. To Jomari, Mitch and Matin: our sincerest gratitude for supporting us in purchasing the nice vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reliability is they game

By Prince123 on 7/17/2019 at 8:59 PM. Helped by Maron Carrillo.

July 17 2019 customer service is extremely helpful " If you would like to get a new car or used one , see Maron Carrillo he is more than willing to lend a hand and go the extra mile to make your extremely happy with the car of tour dreams. Any questions you have he is more than willing to give you a straight answer. No hassles for once and I'm very please with the good customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

reliable, excellent customer service and very helpful

By vlachica on 7/17/2019 at 4:47 PM. Helped by Michelle Santiago.

If you would like to get a new car, see Mitchelle Santiago, he is more than willing to lend a hand, any help you can get, answer all of your questions you may have. He will make everything to make you get your dream car. No hassles, but good customer service, no doubt about it. See him now... it is your car, your choice...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service!

By Nelli H on 7/17/2019 at 1:10 AM. Helped by Jomari Denuro.

Shout out to the excellent service of Jomari Denuro! This young gentleman is very professional and skillful with his trade. He gave us all the options on what suits our budget and what we really need. Very patient, he didn't rushed us to make decision just for the sake of his sales. Highly recommended! ---Nelli H.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful decision making

By Neal123 on 7/17/2019 at 12:29 AM. Helped by John Paul Chiu.

I am planning to get a truck soon but I’m confused on what to get. But John Paul explained all of the different brands out there and their disadvantages. So he suggested a preferably type and brand that would fit on my daily needs. Thank you so much John and I’ll see you on Monday next week.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Customer Service

By Nikko on 7/11/2019 at 4:25 PM. Helped by Joy Heron-Dunn.

Over the years of purchasing vehicles , it was always an uncomfortable transaction . In the car sales business I find that the attitude of sales individuals was always about just selling a car , no real integrity in most car sales transactions Therefore my experience with Joy at West End Nissan changed that for me and I appreciate her patience and her honesty ! She was informative and the vehicle was in top shape when we picked it up Thank you Joy and keep up the great work !!! Courtney

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence customer service

By Susan d. on 7/11/2019 at 3:48 PM. Helped by Allizera Khoshnavaz’s exceptional service through the finance aspect was respectful and honest!.

Joy was extremely professional with a great personality! She made the experience of purchasing a car very enjoyable. Joy truly listened and guided me through the process without ever feeling pressured. Her energy is extremely positive and genuine. She went over and above in all the details.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Empow on 7/9/2019 at 11:51 PM. Helped by Joi Dunn.

I went in to West End Nissan and was met by sale associate Joi D. Amazing person! Exceptional service, so helpful not pushy. I strongly recommend her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to have a friend in the car business!!!!

By Alexandra on 7/6/2019 at 5:12 PM. Helped by Dustin Dansereau.

5 stars all the way!!! This guy knows his stuff. So easy going, really put me in my comfort zone. I'd strongly recommend buying with him!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer Service Deserving Of A High5

By Rogue123 on 7/2/2019 at 7:28 PM. Helped by Kim Hipolito.

Just a quick note and tip of the hat to staff at this dealership. Kim H., exceptional sales associate, actively listened to my request and presented cars that were right on target. Customer service deserving of High5 award. Financing, Martin S, last but not least, thanks to your dedication and professionalism. Making financing a breeze... Great work to entire team for making car buying a pleasure...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new Nissan Qashqai

By happycust2 on 6/8/2019 at 4:18 PM. Helped by Todd Craner, excellent service.

Great service, friendly and helpful staff. New dealership is awesome. Todd Craner is an excellent salesman. No pressure but extremely helpful. He is the type of car salesman that makes buying a new car a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 1st car from a dealership

By jusbreezy20 on 4/19/2019 at 7:30 PM. Helped by Gino.

I Had a great experience with a salesman there named Gino. Told him exactly what I wanted and got more than I even thought i could get. If anyone close to me needs a car I will be sending them to him for sure!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Regrat going to that dealership

By Joe123 on 4/1/2019 at 3:43 PM.

I got my older truck serviced sales staff talk alot about diligence I let them know after the work done I'm leaving the city with my 7 yr old. The service that i got done a few weeks later it's making the same noise under the hood. They said if I have any issues with there work I need to pay them to refit the job that they did. They have a nice scam going. A few days later I got a red seal mechanic from another auto body shop to look over the work and my back tire was missing a lug not. And they said my lug not was strip that's a lie. I took my older truck to the Southside Nissan dealership. They told me it's not strip that it was on very tight. So they charged me half the price of doing the work I got done and the wested Nissan was gunna charge me double what cons. I felt safer dealing with the Southside dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not recommend Nissan!

By Ryan g on 3/13/2019 at 4:06 PM. Helped by Todd!.

I just purchased my first brand new vehicle Nissan kiks 2019, Mr.Todd is my sales professional he did a great job and great services, But! After the next day my brand new vehicle won’t start! the Battery is Dead not working at all. 3 MALFUNCTIONS issues and the blind spot is not working! 5 issues with in 2 weeks! And don’t rust to finance manger who is Paul! I WILL NOT RECOMMEND NISSAN! Go to TOYOTA!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Lied to my face

By Oilfan83 on 3/12/2019 at 6:32 PM.

Purchased a used truck from these guys. During the test drive I noticed the backup camera was not working, salesman (Gino) said they would look at it and definitely repair if I bought the truck (this was written on the sales contract) 2 days later go to pick up the truck. Gino tells me that their service department looked at it and it doesn’t have a backup camera, I need one with navigation for the camera to work, seemed odd but ok. Took it home and looked in the owners manual, says clearly that the backup camera shows up in the rear view mirror. Luckily I was sble to fix myself by checking the wiring. But they lied right to my face just to get me out the door. This is why people hate car salesman.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Frustrating customer service

By Frustrated Customer on 2/25/2019 at 6:04 PM. Helped by Matt.

Had our Nissan Pathfinder (2++ years old only) service for a transmission changed under warranty. We requested for a service vehicle as they have to order the parts that would take four (4) days to have it. But they said don't have available service vehicle, my husband just keep on phoning them as we have some appointments to go to and kids activities that needs transport but we don't have a car to use. Plus, going to work by taking a cab or uber is costly too. It's just frustrating having this kind of customer service while during the time of buying the vehicle you will hear the promises from them but when it's needed they are not just there to help you.

I would not recommend this dealer.