Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My purchase experience

By Missy on 6/27/2019 at 10:51 PM. Helped by Kerry Finach.

When u purchased my new Crosstrek from Kerry Finach the process was fast and easy. I was able to leave with my new car the same day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Subaru Owner

By BM0922 on 5/29/2019 at 1:22 AM. Helped by Andrew Seiberg.

Andrew was very knowledgeable, answering all my questions. We went for a test drive and looked at color options on the lot. No high pressure. I went home and thought things over before returning a couple days later to complete the deal. All in all I had a very positive experience and love my new Outback!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Experience

By JS Subie on 4/28/2019 at 6:52 PM. Helped by Chris D.

West Herr Subaru has taken care of myself, my family, and all of my friends for a long time now. Chris Duffey, my most recent Sales Person, was nothing short of excellent, along with the management crew there as well.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
4   Quality of Work

No follow through on the deal

By Bryan227 on 8/11/2018 at 2:46 AM. Helped by Charles Hewitt.

We worked with Charles Hewitt, and it was an OK deal, except for the follow through on the deal. He agreed to include three oil changes in the deal. It has been two weeks and I have yet to hear or seen anything yet. I will not be conducting future business at this dealership.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Muskie on 7/27/2018 at 5:51 PM. Helped by Chuck, Mike, Amber, Todd, Luis.

Excellent experience. The management, sales staff, and service staff were wonderful. The extra effort in bringing cars to us was greatly appreciated. The Subaru Outback is excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure to Deal With

By Riversncs17 on 7/26/2018 at 9:33 PM. Helped by Justin Morgante.

Justin was straight forward and honest. We were able to make the best decision possible on the new vehicle from all the options he provided.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Mbeyer4294 on 7/24/2018 at 1:09 AM. Helped by Justin Morgante, Bob the business manager.

Overall the car buying experience was excellent. There was some time just waiting for all the paperwork to get completed, but the entire staff was very friendly and knowledgeable. I will definitely shoo here again.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
2   Quality of Work

Very Good Service

By NevaD358 on 7/14/2018 at 1:20 PM. Helped by Charles Hewitt, Larry Switzer, Bob (?).

The salesman, Charles Hewitt was very helpful in helping us buy our used car. We weren't very happy with one, he had no problems getting us another to look at, and he did it again, until we were happy. He explained all he could, then brought another technician in to explain even more. They were very patient and helpful. BUT - as far as leaving the yard with my new/used car, I have nothing good to say about the detailing that was suppose to have been done on my car. I spent a good 1.5 hours later in the evening 'detailing' what they should have done. So, for the salesman and management i would give them a 5 star rating. For the detailing shop, you guys need to step it up!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

West Herr Subaru

By jeanne on 7/12/2018 at 8:23 PM. Helped by David Gallegos.

Bought my first Subaru Outback. The dealership was great and David Gallegos made the car leasing experience quick and easy. Financing was helpful in trying to meet my target payment. I will definitely return when my lease is up . Love my new Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By Mike on 6/30/2018 at 7:41 PM. Helped by Chris Duffey, Rich Dipaolo.

Everybody here goes the extra mile to make us happy every time we visit here, whether it’s Chris Duffey when you’re buying the car or Rich dipaolo when you’re servicing it, and every single manager in between. Kudos to you guys for making every experience like no other!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Kia Sorento purchase

By JohnB on 6/26/2018 at 7:59 PM. Helped by Lindsay Wiepert, Dominic.

Lindsay Wiepert is always easy to work with, and her assistant this day - Dominic - was a big help to her AND me. I’ve purchased a bunch of cars here now, and always feel they work hard to provide a good deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Had a great time buying my first new car

By B WRX on 6/6/2018 at 9:14 PM. Helped by Hasan.

The people there were super nice throughout the whole process and made everything easy to understand. I absolutely love my new Subaru thank you west herr

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Bareisdorf on 5/29/2018 at 9:23 PM. Helped by Hasan Raken.

Great dealership and salesperson very knowledgeable and timely. Very responsive. Waiting time on finance sept could be shorter but not sales reps fault. Great experience.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Wonderful experience

By Biking on 5/28/2018 at 6:05 PM. Helped by Devonte Shannon.

Loved our salesman Devonte he was super helpful. Our only issues were that they didn't fill the gas tank. Love our new car!! 😁😁 thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 crosstrek purchase

By ksixt on 5/20/2018 at 6:13 PM. Helped by Tony Chimera.

came back to west herr for my 6th subaru. worked with Tony Chimera for the last two and will for the next. he’s great! thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, easy to work with.

By Harley Guy 8319 on 5/12/2018 at 7:57 PM. Helped by Mike Monzyk.

My experience with West Herr was great. They were patient with me and helped me find exactly what I was looking for. The staff there were able to answer all the question's I had and explain everything in detail to me. There was a small discrepancy when printing the paperwork but that was handled quickly. I would highly recommend them to friends and family. My salesman was Mike Monzyk. He was great to deal with, and can help you out too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied

By Marie07 on 5/1/2018 at 8:13 PM. Helped by Chris Duffey.

I was in need of a new/used car and spoke to Chris Duffey. He found a car that I probably wouldn't have looked at but have fallen in love with. I'm very satisfied with the dealership and with Chris. He was professional, knowledgeable and made sure that I was completely satisfied with my purchase. I highly recommend this dealership and Chris Duffey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By PCW on 5/1/2018 at 3:53 PM. Helped by Rachael Heller, Jenna Pepper, Robert Crimmins, Chuck Hardy.

Overall great experience with sales rep Rachael, assistant Jenna, business mgr Bob, and general mgr Chuck. I'd highly recommend the courtesy, thoroughness, and follow-through of West Herr.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Great Car, Lousy Service

By Patrick.Holland on 4/24/2018 at 5:07 PM. Helped by Rob Moore.

The sales process was not what I expected. Was left by sales rep to go help other customers and was only showed a hand full of cars. After delivery of car, we noticed several problems. Cardboard and duct tape on the driver door sensor, wrong size wiper blades, cracked front bumper and although I knew of the screen being cracked on the radio, was not informed it made it in operable. Was told that someone would be contacting me about the issues I have brought up first thing in the morning..... it is now 1PM and still nothing. Overall, very displeased with the car buying experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By Mike on 4/23/2018 at 8:06 PM. Helped by Tony Chimera.

Tony Chimera was an amazing guy to work with when getting my new Outback. I’ve been sold on both the Subaru and West Herr name thanks to his helpful service and willingness to go the extra mile for customers. I’m from out of state and Tony made sure signing a lease was smooth and hassle free. I couldn’t be more grateful for everything he and the team at West Herr did for me. - Mike, Wyoming

I would recommend this dealer.