Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

We recommend Dallas to everyone!

By amf597 on 10/4/2017 at 11:36 PM.

Anytime we are in the market to purchase a vehicle, our go-to is Dallas Howell! I met him completely by accident several years ago while I was waiting for my vehicle in the service department. I overheard him talking to a longterm client of his about how they needed trades. I sarcastically told him he was welcome to have mine if he found me exactly what I wanted. He asked if I was serious... he somehow brought me exactly what I wanted that hadn't hit the lot yet. Needless to say, we've now purchased several vehicles from Dallas and refer him to everyone we can. We highly recommend Dallas!! When our daughter was looking to make her first purchase this week, we handed her over to him. Of course he took wonderful care of her and she left with the car she wanted and happy as can be! Thank you Dallas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reggie Ross is a stellar salesman!

By gigihalliwell on 9/12/2017 at 7:10 PM.

Reggie came to us by recommendation from friends. He exceeded our expectations and we will be purchasing from him again! He had the process smooth and painless, just how it should be buying a car.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Terrible customer service

By Satisfied_customer35 on 8/1/2017 at 4:53 AM.

My husband and I have been coming here for a few years now and have purchased 5 cars from here. Generally we had good experiences and they have great prices, but our last purchase on 7/8/17 was pretty awful. Blake was our salesperson and he was great through the initial buying process. After the initial purchase though, it went completely downhill. Since then they've been dishonest and decieving. Sad to say the only reason I'll go back is for my car service, and that's ONLY because I already paid for the service package.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Renegade purchase

By Chargerguy on 8/21/2017 at 6:53 PM.

My wife and I were there to find a new car for my wife's needs. We were shown several different models and provided a test drive for each. Very accommodating to our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Moshi was awesome!!!

By Alicia Tholen on 8/15/2017 at 5:31 PM.

He took his time to help to help me and my husband find the right car. Even though we came in at closing time. He worked his magic to hekp us get the financing we could afford. Thank you Moshi for all your hard work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cody LaBree

By Go Pack Go!!! on 8/15/2017 at 12:06 AM.

We recently leased a 2017 Jeep Renegade from West Hills and Cody LaBree (Sales Rep.) was OUTSTANDING ! He was so friendly, helpful, conscientious, respectful, knowledgeable and patient with us (especially the "gazing geezer" : ) - did we mention that he also has a great sense of humor too? He was a joy to work with - we will certainly choose him the next time we need a new vehicle. The only thing he might need to change up would be to ditch the hair pick and go for dreads instead : ) Chris & Arlene Lober

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Scott on 8/12/2017 at 12:56 AM.

Went in to trade my older truck for a new truck. They had a excellent inventory for us to pick from, but they knew in advance what I was looking for and had a truck pulled up for me to look at. They nailed it on the head. It was exactly what we wanted and it was at a great price. Our salesman Reggie, was a blast to work with. He made the whole experience enjoyable. He was very knowledgeable about the vehicle and was very helpful figuring out all the bells and whistles after the purchase. I ordered a few accessories for the truck and Shawn, in parts was awesome to deal with! I'd definitely return!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best new car purchase ever

By Don S on 8/8/2017 at 6:07 PM.

Reggie is highly recommended if you are looking for an honest person who won't pressure you into making a decision before you have thought it through. I told him my budget and preferences and he was very knowledgeable with the inventory pin the lot. He answered all of my many questions expertly. I was able to drive off in my new Dodge Challenger feeling great and secure about my choice on everything. Great job Reggie. I will ask for you if I am in need of another purchase.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Complete lack of professionalism, and customer service

By Cbourne9 on 7/25/2017 at 4:40 PM.

purchased a jeep from west hills cryslter, jeep, dodge...our experience left much to be desired..our sales person lacked the basic knowledge of the car we were interested in, thankfully we had done our research and knew what we were looking for. I don't think he said more than 5 words during the whole time he was working with us. We mostly did all the price negotiating with the used car sales manager. There was a complete lack of customer service at this dealership, the sales people act like YOU the buyer need to work for their business not the other way around. On the day we picked up our car, they had told us they changed the oil but the oil was black and dirty and there was no write up of it on the shop report, but they swore they had done it! (Insert eye roll) When it came time to sign papers the f&i manager Ronald pretti completely forgot to collect our down payment, and called my husband AFTER we had left the dealership and were home. He had my husband meet him somewhere to collect our down payment!! Are you kidding me?? Extremely shady and unprofessional..I would never buy from this dealership again, our experience just reconfirmed my thought that all care salesmen and shady and snake like! You should make they buyer feel comfortable and taken care of during the whole process, and this was no where to be found!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect, non-pushy and helpful customer service

By Angela Loria on 7/24/2017 at 1:14 AM.

Moshi was quick to answer questions and offer suggestions without pushing a purchase. He was great at getting us into a car that was within our budget and had our needs in mind when helping us choose. Great dealership. Would recommend this dealership and Moshi to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Lataya on 7/21/2017 at 4:15 AM. Helped by Brett Underwood was very easy to talk to.

We had the best ever experience at Dodge dealership. We came across many friendly faces but Reggie stands out in not only his knowledge but he exceptional customer service. Reggie is for sure an asset at Dodge. We'll be recommending Dodge and him in when talking to friends and family about our experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reggie Ross is AMAZING!!

By Johann S. on 7/17/2017 at 10:08 PM.

We have bought 3 vehicles from Reggie and he never disappoints!! He is so knowledgeable about what he does.. you tell him what you are looking for and he will find it!! He replys to text in the evening and his days off. He is not pushy at all... he works with you and makes sure you are happy with what you are buying. Our first truck we bought from him was on facetime when we were transferring to WA from VA :) this time we bought A car & truck at the same time! We have already referred a friend who also went and purchased a truck from him this past weekend and they loved him too! We used the USAA car buying service and that partnered with Reggie was the least stressful car buying experience we have had, with all 3 vehicles he had sold us! Being Military it is hard to know where to go and get treated fairly.. and I am telling everyone to go see this guy~ he will treat you good! Thank you Reggie & West Hills!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reggie Moshi and the 02 CR-V

By Kdavis510 on 6/3/2017 at 6:57 PM.

Awesome guys awesome service. These 2 helped out my dad when they were up here from California trying to purchase a vehicle. A bumpy start but a smooth landing for sure thanks a lot guys you the real MVPS

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dishonest and not helpful

By sher on 6/2/2017 at 10:28 PM. Helped by Mike.

Will not call you back, will loose documentation. Will lie and blame others for lack of follow through. Then we were hit with a $900.00 rental bill because were told we were late returning it. No one called or asked us to return. The days of rental and the cost's do not add up. We get different stories and reasons from different people that we talk to. Basically they are not trustworthy. They lie and blame you for the problem.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love My New Car!!!

By Ron Richmond on 5/25/2017 at 5:57 AM.

Just bought my third vehicle from these guys. Reggie Ross is an absolute rock star, helping me through the search to get the perfect car for me. I am ecstatic!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Car Sales

By Domser14 on 5/8/2017 at 2:36 AM.

Great experience with car sale thanks to Reggie. He went above and beyond. He let us check out numerous preferred vehicles within our budget while test driving. Was extremely patient and let us have moments for decision making. Is forthcoming with all information. And is pretty damn funny. Management was great as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!!

By Brenda Kangas on 5/2/2017 at 6:44 AM. Helped by Fred, Francisco, Carrie, and George.

On 4/28/17 I bought a 2015 Toyota Avalon. This car was bought specifically for me. They worked on getting me the best price available, which they did. I was treated with the utmost respect and kindness. The last time I bought a car, it was NOT a good experience. This time was a dream! They even took my 17 year old car as a trade in! Thank you ever so much Carrie, Fred, Francisco, and George for making my experience so pleasant!!! If you are looking for a new or used car, this is the place to go!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Moshi is the man

By Kathamar on 4/21/2017 at 12:32 AM.

My wife and I came on a busy Saturday. Our salesman, Moshi Asadi, was extremely polite and kept us entertained throughout the whole process. This is the first time I have ever left a dealership while the sun was still shining after buying a car. If you choose to buy a car from west hills, go to dodge, and ask for Moshi. You won't regret it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New purchase

By g on 4/14/2017 at 11:29 PM.

I had arranged a meeting time thru USAA, and was promptly met by your representative (Morgan).She introduced me to Dexter. I told him I was very happy with the truck that I owned ( a 2005 Ram), and would probably not buy. He patiently showed me a vehicle, explained the new technology quite well, and somehow convinced me I really should buy a new one. He was not at all pushy. Just pleasant and knowledgeable. In the meantime someone looked over my truck, and then we got down to the buying and trading process. It was a very smooth process. I received a fair value for my truck, and some nice deductions on the new vehicle. In the process I also talked to Jerry, and he was very pleasant. The financing was handled by Jake, and he was exceptionally knowledgeable. All in all, a pleasant experience. You run a good business. Gary Gebo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Purchase I've Ever Had

By Grant5799 on 4/13/2017 at 12:49 PM.

I just bought a 2017 Jeep Grand Cherokee from Reggie Ross. He was by far the best car salesman I've ever had. He patiently test drove numerous cars with my wife and I way past his scheduled work hours on a Saturday. He knew the answer to every question I had between models and trim levels. He offered to come in on his day off to show us more cars. He was very prompt replying to emails and texts. After I purchased my grand Cherokee he spent all the time I needed to get me familiarized with the bells and whistles. I was extremely impressed and I plan on going back to Reggie Ross for all our car purchasing in the future. I highly recommend him!

I would recommend this dealer.