Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience with no haggle using truecar.

By New Kia Owner on 2/14/2018 at 10:12 PM.

Went to West Hills to look at all makes of compact SUVs to replace a 2005 Mercury Mariner. Based on my on line research, I was leaning towards a Mazda CX-5 or Honda CR-V for my wife. First met with RJ SINGH at the Ford Mazda dealer. He showed us the Mazda CX-5, Ford Escape, and Ford Eco-Sport. Then he took us to see the Hyundai Tucson, Honda CR-V, VW Tiguan, GMC Terrain, Buick Encore and Kia Sportage. After my wife test drove several of the vehicles, she decided she liked the Sportage best. RJ then handed us off to MIKE JONES at the Kia Dealership. Mike spent a great deal of time going over the vehicle and conducting a test drive. There was never any sales pressure from either RJ or Mike. The next day we went back to purchase settling on the Sportage. Mike was with another customer so we were handed off to COLTON WEEKS to complete the transaction. We had worked with both USAA and NFCU to get an agreed upon price through the car buying service (TrueCar) prior to going to the dealer. As such, it was a no hassle purchase with no surprises or add ons.. After completing the financial paperwork, COLTON spent a great deal of time going over the features of the vehicle with me an my wife and pairing her phone to the car. All three sales reps were great and I would recommend this dealership for its superior customer service in new car sales.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly, Professional Service

By CLR on 2/13/2018 at 9:52 PM.

Tom was most helpful with my recent car purchase. He is friendly and sincere as well as patient. He spent as much time as I needed demonstrating and explaining all the electronic features and offered to be of help post-purchase as well if I should need it. I wouldn't hesitate recommending him to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Hard to find vehicle found!

By Paul L on 12/29/2017 at 4:27 AM.

We have known Josh Vanriet for several years now. First a new Kia Soul, Now a 2008 chevy Avalanche. This was once again an Awesome experience!! Thanks Josh !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By VictrolaMarie on 12/19/2017 at 10:45 PM.

Because my first purchase a few years ago was so positive I decided to return. Josh was very knowledgeable and helped me choose the right KIA to meet my needs. Our finance guy, (Deonte)was great also. I highly recommend West Hills KIA!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased Kia Forte for my daughter

By Monica on 12/8/2017 at 11:30 PM.

Josh VanRiet made the experience simply amazing! Thank you Josh! He was easy to deal with and knew exactly what we needed! I would recommend him in a heartbeat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything I needed

By Colorbrushbowl on 11/16/2017 at 1:05 AM.

I am very pleased with my experience today. Chris only showed me cars that met my requirements and had so much knowledge about them. He really listened and was patient with me. This is my second purchase from this dealership, and I'm sure it won't be my last. Will absolutely refer friends to west hills kia and Chris!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

thanks!!

By Kfrench on 11/13/2017 at 1:29 AM.

Third time purchasing a vehicle from West Hills Kia. Very impressed with the ease of working with the staff. Josh helped us find just what we were looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

West Hills Rocks Go See Josh

By Nikkiistrue on 11/10/2017 at 6:12 PM.

Josh and the group at West Hills did everything to get me into a car which I wasn’t sure was going to happen. They also got me a killer interest rate they really do create miracles!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff at west hills Kia

By Happy customer on 11/3/2017 at 3:05 AM. Helped by Deonta Finger.

Josh did a great job making us feel comfortable in the whole car buying process. He took the extra time to answer questions and is super personal. Deonta in finance was a wizard at the pile of paper work .He was a fun guy to chat with as well. Anyone would be pleased with working with these gentlemen and I will recommend them .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By emily hudson on 10/21/2017 at 10:29 PM.

This was our second time buying a car from Josh and each time he makes it a great experience. Our third will definitely be bought from Josh as well!

I would recommend this dealer.

Overall Rating

4.0  

5   Friendliness
4   Overall Experience
3   Price

Fairly painless

By blueberrykia on 9/28/2017 at 9:25 PM. Helped by Alex Gomez-Pablo (5 stars).

After my teenagers' van broke down, I went to West Hills Kia to test drive a few cars. Alex listened to what I needed, put me in the cars I wanted to drive and showed endless patience and humor. I appreciated that. We ended up buying a used Kia Soul+ for the kids. I have a dream - that buying a car could be quicker once you decide what you want, agree on a price and have payment in hand. Maybe more could be done online? Just a thought. Our kids are happy they have a nice car to get them back and forth to college and work, and we're happy too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing visit!

By Penguini on 9/22/2017 at 3:12 AM.

This was my first time buying a car and it was amazing! I was able to find the perfect car - both fitting my exact needs and costing me the least amount of money. The staff was very kind, and Josh Vanriet helped me pick out a 2017 Kia Rio EX. I am so happy with my decision. I was also able to take advantage of 0% financing and that made my purchase all the more satisfying. Thanks again Josh!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experiences

By TNT17 on 9/20/2017 at 5:09 AM.

We purchased our first Sorrento about a year and a half ago. I kept getting Upgrade your Kia notices. I was out of town and my husband took my car in for a oil change. I warned him that he might be approached, I said I would only be interested if it had all the options I currently had and then some. Josh was very professional and personable. He really knew his job and products. I was very interested in the new safety features that are on our new Kia. Front and rear cameras, lane departure, smart cruise and apple car. The remote start is fantastic also. From Josh, to the sales manager, to the finance department. Top notch 👍🏼 💖 My new 🚗

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice guys!

By Kimberly Arne on 9/3/2017 at 5:29 AM.

Everyone was very helpful an super friendly. They were able to answer all of my millions of questions. They made it an easy smooth purchase. I would definitely recommend them to a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Amanda on 9/2/2017 at 11:21 PM. Helped by Diante Finger.

Everyone we worked with at this dealership was great! Heather, Colton, Arianna and especially Diante were all fantastic to work with. I would highly recommend coming here to purchase a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By baileyjw on 8/24/2017 at 1:21 PM.

My Husband and I went to West Hills because of the availability of all the choices we had in just a small area, I wanted a small SUV but not sure what make/model. When we arrived we were just going to walk to each dealer but, Matt from Kia came out and did the usual how can I help you etc. stuff and we explained what we were looking for when to our surprise he can take us to each and every one of these lots and try out all of them, he was very knowledgeable about all the makes/models. My Husband was impressed and very happy with our experience, we both have spoken several times about it to each other and to a few friends and family members of ours with pure joy. Thank you, Jim and Wendy Bailey

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Colton

By Shannon on 8/23/2017 at 5:34 PM.

2nd purchase from Colton and West Hills Kia, I appreciate your teams assistance and professionalism. Look forward to doing business with you again down the road.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly honest service

By Tranise Brown on 8/20/2017 at 1:37 AM. Helped by Magdy.

From the time that we walked made it the door the customer service was bar none. Heather,Matt and Magdy made this a memorable experience. I bought my very first brand new car. So grateful for such a awesome experience. I got the car I wanted with all the bells and whistles and left with such peace of mind. Thank all of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Matt Moreland was great!

By Richard and Debbie Seamons on 8/15/2017 at 4:01 AM.

We bought two new Kias in the last 3 months and the buying experience was smooth and pleasant. Matt Moreland was great from the beginning of the process to the end! He gave us top notch service. We highly recommend him. We are loving our new cars! Rich and Debbie Seamons Allyn, WA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff and welcoming environment

By Jazz on 8/7/2017 at 1:37 AM. Helped by Kenneth Larrin.

I was nervous since this would be my first car but Ken was kind and friendly. He asked all the right questions and got me paired with a car I love. I enjoyed working with everyone I came across at West Kia and will definitely come back again.

I would recommend this dealer.