Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Service after the sale - what a joke!

By txag02 on 8/3/2018 at 1:15 PM. Helped by Ray Zografos, Jerry Singh.

This is for the inept service department. Based off their inability to repair my car they said I needed to have some body work performed to fix my problem. $1900 later it is still having the same problem. Also, Ray in their parts department is garbage and should be fired for the way he is allowed to talk to customers. The fact he is still employed there is a direct reflection on the management at West Houston. I bought my car there, which was a great experience, Ray and the lack of service I have received from the service department made it my last.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Title???

By #nothappy on 4/30/2018 at 10:05 PM. Helped by Steve.

Purchased a vehicle (cash) last November with no title. Now we have been presented with the title that has infinity as the title holder along with a "letter" saying it was an error and we are the title holder. Of course all were apologetic but we are not happy. It is now our responsibility to acquire a clear title. Will never purchase from this dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING EXPERIENCE!!!!

By Christina on 4/26/2018 at 3:54 PM. Helped by SANDY STEELE AND KI YOON.

Will never buy a car from another dealer! Sandy was wonderful to work with! Comfortable with the whole process until I drove off the lot!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Tooth on 4/25/2018 at 4:14 PM. Helped by George.

They are straightforward and honest. I’ve bought 2 cars here. Both times, I chose west Houston due to their professionalism over other dealers I compared to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic job!!

By txamazon39 on 4/25/2018 at 3:03 PM. Helped by Josh Jacob.

They did a great job as usual!! Friendly helpful and provide lucrative information. great job great job !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will continue to use their service great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great buying experience

By bramos527 on 4/24/2018 at 3:32 PM. Helped by Michael Pal.

Michael Pal was very helpful in finding the exact car I wanted. I really appreciated his insight and non-pushy sales technique. I'm very happy with my purchase and will definitely refer my family/friends to Mike. My only negative is that my certified car was still dirty when I drove off the lot. The detailing service is seriously lacking. The detailing garage should be better lit because they obviously missed a bunch of dirt on the console.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

no surprises

By Taz on 4/23/2018 at 5:29 PM. Helped by Norman.

Norman was very accurate and repairs and estimates with no surprises at all service was very quick. They mechanic did a really good job. my hat is off to the mechanic also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and very Professional

By Syed Naqvi on 4/21/2018 at 5:48 PM. Helped by George Lane.

The Saleperson very knowledgable and gave throw information about the available option and made financial within my affordadibility. After purchase facilities were explained and question answered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair a tire, rotate and balance

By Donnadcu on 4/21/2018 at 5:17 PM. Helped by Bennie.

I had my tires rotated at discount tire previously. When I had an issue with a low tire, I realized my tires were not in sync with my dashboard tire pressure indicators. Infinity repaired my leaky tire, rotated, balanced and put proper sensors on correct wheels.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership

By ecarpenter08 on 4/19/2018 at 5:47 PM. Helped by Sandy Steely and Hart Oshman.

This is my 8th new Infiniti. I have purchased new ones in three states and this is by far the best dealership. I would recommend them to anyone!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Short bargaining time and processing time

By mainguyen25 on 4/19/2018 at 12:19 AM. Helped by Bernie Dvorak.

Carfax report is very helpful, it helps saving time for both seller and buyer. The salesman (Mr. Bernie Dvorak) and the financial representative (I forgot his name) are friendly and professional, all conversations/contacts were short and sufficient, that's what we like most. Hopefully all data in Carfax report is accurate, I will have a good used Lexus car for many years to come. Thanks, Mai Nguyen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was swift and friendly

By Fbanjo on 4/12/2018 at 5:22 PM. Helped by Service.

I went in with no appointment and I was taken with utmost courtesy and warmth. Everything was smooth. Thank you to the lovely team there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless.

By Scott Bender on 4/10/2018 at 5:22 PM. Helped by Hart Oshman and Ryan Reynolds.

Very easy to locate the right vehicle and painless to arrive at a fair price. Dealership actually delivered the vehicle and the paperwork to my home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brian Watson is a star!

By Jim's Q50 on 3/24/2018 at 4:48 PM. Helped by Brian Watson.

Brian Watson did a great job as usual! The entire service team really goes above and beyond to make certain my car is well taken care of and ready when promised !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A plus

By Q80Rocks on 4/7/2018 at 1:20 AM. Helped by Josh.

Excellent service every time!!!!l From arriving to drop off and being checked in to the speed and professionalism with Josh in the service department to checkout at the service counter, I am never disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Percy60 on 4/6/2018 at 10:33 PM. Helped by Josh Jacob.

I have purchased two vehicles from West Houston Infinity...one in 1996 & drove until I bought my recent one in 2013...love the brand, obviously love the vehicles and most important, love the staff!! Only in an emergency would I take my car somewhere else!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

True service with a smile.

By DoctorP on 4/5/2018 at 7:17 PM. Helped by Service personnel, I did not get names..

Friendly and prompt. Very helpful and the loaner car was very clean and nice. The problem was completely fixed along with a couple of recalls I didn't know about. I was pleasantly surprised by the service experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Beckster73 on 4/5/2018 at 9:04 AM. Helped by Austin.

Unbeatable customer service and class A treatment by everyone. I will buy all of my Infiniti vehicles from West Houston Infiniti! Absolutely the best customer service I’ve ever experienced when buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By infiniti6 on 4/4/2018 at 7:12 PM. Helped by George and Chris.

They met my objective in finding the right car for the right price. I have bought other Infiniti vehicles from this dealership. The service is exceptional too.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bait and switch

By Home on 3/31/2018 at 7:05 PM. Helped by R. Graves.

bait and switch...with my trade in! Drove an hour to find that my trade in value had dropped by 5000.00$???? Online trade evaluator gave me a trade value.... only to find that value was 5000$ less. Was this a technique to get people in the door?

I would not recommend this dealer.