Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.6  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Fantastic Service!

By WReddekopp on 9/4/2019 at 7:53 PM. Helped by Marty Quon.

My 2016 Acura MDX had some rust by the taillight. So, I called Marty Quon, who sold me the vehicle regarding the issue. He had me send him some pictures and before I knew it, Marty had booked me in to get the rust fixed and set me up with a loaner vehicle as well. He took care of the entire issue and made it effortless for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Pressure, friendly sales!

By Lgn2020 on 6/19/2019 at 7:58 PM. Helped by Marty Quon.

I am very happy with my new Acura RDX. I totally bought from Westside Acura because of my Salesperson, Marty Quon. I bought my 2010 Acura from Marty and returned because he never pressured me and always treated me with respect. He read me and my buying strategies. He spoke to me as the buyer (not my husband) .....I appreciate that! He is also very knowledgeable about the car and his new car instructions were thorough and done with patience. I would recommend Marty 100%.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service review

By Gerry W123 on 6/7/2019 at 9:08 PM. Helped by Chris Mani.

Bought my MDX NEW 12 yrs ago - I have always brought my vehicle to West Side Acura and have continually received excellent service. Even if something was missed or not corrected (very rare), without hesitation it’s been resolved. I credit Acura and the West Side Service team for my relatively trouble free 466,000 kilometres. Special thanks to Chris and the front counter staff. Would I buy another Acura? Absolutely. From West Side Acura? U-Betcha! Cheers, Gerry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service excellence.

By Rubina on 5/18/2019 at 3:41 AM. Helped by Raymond li.

Very attentive. Excellent service. Courteous. We felt very comfortable with the staff. They were kind and very helpful. We feel comfortable to discuss all kind of stuff.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Amazing. Straight forward sales

By Mands1 on 3/8/2019 at 3:06 AM. Helped by Justin.

Justin was friendly and so knowledgable about the 2019 Acura RDX that I purchased from him went above and beyond to make me feel at home in the Acura family West side Acura is the place in Edmonton to buy your next Acura

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staffs

By Skyfeng on 1/20/2019 at 4:45 AM. Helped by Marty Quon.

I am lucky to get service from Marty and Raymond when I purchase a RDX. Marty is a very nice and professional staff. I appreciate his great help!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

All talk - no action

By TH38RAD on 12/29/2018 at 1:22 AM. Helped by Don’t recall.

Acura loves to brag about the gold level service they provide. I can tell you that it is all talk. Went in to get a leaky tire repaired. Said they were too busy that day, needed to make an appointment later that week. The prospect of topping up the tire every few hours for the next few days didn’t appeal. Went home and repaired the tire myself, took about 10 minutes. Thanks for the great service west side Acura!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Worst service ever

By Very disappointed customer on 11/28/2018 at 12:09 AM. Helped by Aubrey.

I was told I would get help towing the car to the dealership with no charge after my vehicle had been serviced about a month ago. Aubrey at west side Acura was not very helpful very rude hit me with fees for the towing right after I had said I could get it cheaper elsewhere. I have been a long time customer with Acura and will never come back. Very disappointed in how they treat their customers. Worst service ever! I'll never come back to west side Acura. Wouldn't recommend it to anyone. Even when I asked for the shuttle even though I was told anytime till 330 I requested 130 Aubrey said others were ahead I'd have to wait until 230. Not to mention when I had spoken to Aubrey about towing he never once mentioned any costs after I mentioned worst case scenario through AMA would be 140 even though I have a membership Monday morning comes and he says I have to pay 160 for towing. Which he should've mentioned sat. I don't recommend anyone see s Aubrey very rude and will make your service xxxx.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

More than we expected

By Newcar on 10/29/2018 at 1:53 PM. Helped by Allan Bridges / Andrew Nemeth.

Management Andrew & Salesman Allan who is Very knowledgeable helping us with the purchase & when we picked up the car he went beyond expectation to help us set up all the new devices in the car. Great Experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2017 Acura MDX purchased.

By unhapy customer on 2/9/2018 at 6:36 PM. Helped by Marty Quon.

Last October I purchased a 2017 MDX from Marty and that was my best experience in buying a vehicle ever. Marty is very knowledgeable and extremely friendly. He takes his time to answer your questions and wants to make you happy as a customer. Marty is very fair salesman, not just a money grabber. I am a very happy customer and I highly recommend Marty and I can assure everyone that they will not be disappointed. After I purchased the vehicle I called him many times for small silly questions and he was always ready for me. He is such a honorable, honest person. Marius Dobrescu

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Buying Experience

By Daver on 2/6/2018 at 9:32 PM. Helped by Jeff Ma, Justin.

Tammy and I just purchased a 2018 RDX Tech from Jeff Ma, I've always been leery of Car Sales People, but Jeff made us feel at ease and didn't have the high pressure feel. He answered all of our questions and when it came time to pick up the new ride, he spent a lot of time with us, explaining the features and showing us technically challenged folks how to operate all the functions. As well made sure to tell us if we need help, days or weeks later, he'll be there to assist. Thanks Jeff and so far we are Happy Customers Dave & Tammy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic purchase experience!

By Happy purchase on 1/25/2018 at 2:46 AM. Helped by Jeff & Sarah.

I just purchased an RDX from Jeff MA at west air Acura. It was not my original intent to buy a new car but rather have my existing RDX serviced but after asking him a few questions and receiving straight forward and honest answers to my questions I was interested in a new purchase. I was also impressed with how Jeff negotiated with his manager to ensure I receiv s the best value for my trade in, this was ultimately the deal maker. Owing to Jeff and his manager’s straight forward bargaining and honest answers to all of my questions the deal was done in about 10 minutes! The deal then transitioned to the sales office where I was assisted by Sarah in negotiating the best financing deal available through their affiliates lenders. While Sarah was only one week in the sales office she was as professionally knowledgeable as she was exciting to work with. Her energy, smile and wit made the money side of the deal a oleasant experience vice the ordinary tiedious money side of a major purchase. In the end, the combined honesty, straightforward and professional service offered by Jeff, Sarah and their respective managers mad my choice to buy at West Side Acura a great experience! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2018 RDX purchased

By Kyle and Kim on 1/9/2018 at 5:41 AM. Helped by Marty Quon.

We recently purchased a 2018 RDX from Marty and I must say he does his job well. Marty is very knowledgeable and very friendly. He takes a ton of time with his clients and makes sure all your questions are answered. I live out of town and Marty was amazing with email. He would check in and always make time for our family. Marty was very fair and offered us an amazing deal on the car. We are so very happy we dealt with Marty. I highly recommend his services as you will not be disappointed. We will be back due to his professionalism. Thanks. Regards Kyle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys know how to sell cars!

By MDXKim on 11/2/2017 at 2:09 AM. Helped by Marty Quon.

I have never purchased a new car before. When my used 2007 Acura MDX gave trouble, I turned to West Side Acura for help. The service was hassle-free, and I felt like a VIP with my own personal staffed shop. So I came back again and again. (Yes the review is for sales, but the service is fantastic). The most recent service involved a minor issue that extended the service. And as I live out of town, they sent me home with a loaner 2017 RDX. For two weeks! Giving me a chance to live with this vehicle got me thinking about not waiting two years for my "used" 2017 technology. I will admit I was nervous when I called to ask about options and prices. I had always believed that buying a new car would involve being upsold and made to feel uncomfortable if I didn't play along. THIS IS NOT TRUE. Every question I had was answered honestly. The salesman was intent on getting me the value for my money and getting me into the right vehicle, with the right package. He also worked to get me the right price on my trade in, so I felt good about it. They made the deal work for me, as well as for West Side Acura. So now they are my seller of choice, not just service of choice. And I am over the fear of buying a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchase of 2015 RDX

By grover75 on 10/28/2017 at 9:12 PM. Helped by Jeff Ma/Justin.

Recently purchased a 2015 RDX. Jeff Ma was extremely knowledgable about the vehicle and gave us his undivided attention until all questions were answered. I would recommend Jeff and Justin at West Side Acura to anyone searching for a vehicle.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Great Customer Service and Salers personnel

By djura123 on 10/23/2017 at 7:27 PM. Helped by Victor Jelenluk, Terry Conibear.

I am posting this review based on my purchasing experience. I bought used RDX a few weeks ago and was surmised by the professionalism of Sales person who I have been dealing with. Victor Jelenluk knew the car very well. There was no pressure, just a knowledgeable and experienced approach. It's rare nowadays to find such quality service. Besides Victor is always there to assist with any question customer may have regarding car and its features. Will see how the service and parts department will operate in due time, but I am confident in my Sales guy. I would highly recommend Victor for anybody who is on the market for Acura vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal Great RDX

By martin r brown on 6/30/2017 at 8:00 PM. Helped by Jeff Ma/ Justin and Kevin.

just traded 2 year old rdx for 2017 model. with a deal we couldn't refuse, the team of Jeff Ma, Justin and Kevin were fantastically helpfully, accommodating all are needs with all upgrades and plus on our new car, service department are always courteous and helpful also. We would certainly not hesitate in the future if trading in again. Sally & Martin Brown.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New 2017 MDX purchase

By Connie on 6/11/2017 at 5:45 PM. Helped by Marty Quon.

Marty Quon, is the best salesman experience I have dealt with in years. If Marty did not take the time to take me on the test drive and explain all the new features and new changes to the 2017 I would not have traded in my 2008 MDX. Yes proud owner of Acura MDX. Westside Acura you have an amazing young salesman, Marty knows his clients are very important and not coming in to drop thousands of dollars and to foget them later. I appreciate follow ups and help from the dealership. Thank you again Marty Connie Potvin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressed!!

By Kchan1 on 6/8/2017 at 5:32 PM. Helped by Joey.

I knew what I wanted and had reached out online through various dealers. Working with Joey over the internet he didn't waste any time and didn't harass me like some other places. The dealership looks brand new and from reception to finance everyone was extremely nice. This will be my second Acura and I don't think I'll ever buy another brand again as my last one lasted over 10 years. Go with West Side!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience on the MDX.

By Goodservice#1 on 5/27/2017 at 6:53 PM. Helped by Jeff, Joey, Justin Farnham, Andrew nemeth.

When i first stopped into West Side Acura. I already had a great feeling with this dealership, because of the warm welcome & greeting that was provided to me. All the sales managers & sales people were really awesome to deal with. No high pressure during the sales of my purchase on my new 2017 Modern steel metallic Navi package MDX. Overall I'm satisfied with my purchase & the dealership. I would highly recommend this dealership for anyone that is looking for a new vehicle!! :)

I would recommend this dealer.