Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.4  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

COULD NOT IMAGINE A WORSE EXPERIENCE!

By connorjr on 8/1/2019 at 7:41 PM. Helped by Bob Blaisdell, Alexander Howe, Travis Dumais.

A complete and utter nightmare through and through. My salesman Alexander was, to put it nicely, incompetent. He barely understood the basics of the product he was selling, and had a very awkward demeanor. Regardless, I settled on a dark gray Rav4 and signed a deal. When I returned a few days later to pick up the car, they had the WRONG VEHICLE all set for me to take (different color and mileage). Instead of apologizing for their monumental mistake, they tried to convince me to take this other car, which I did not test drive or see before. Due to their unbearable unprofessionalism and rudeness, I decided to cancel my purchase. I did not feel comfortable conducting business with that group of imbeciles and con-men. The cancellation process was long and arduous, as it required multiple back-and-forth conversations to satisfy the outstanding loan and de-register the car (the wrong car) which was processed in my name. Our financial consultant (a generous title) Travis, and sales manager Bob Blaisdell acted as the ring-leaders of this unfortunate affair. They took no ownership for their inexcusable blunder, and seemed to deliberately build obstacles to make matters worse. I finally was able to remove my name from the car's registration, and have the loan satisfied SEVERAL WEEKS after the initial debacle. At that point, I had brought my car-buying business elsewhere. Whatever you do, avoid Westboro Toyota at all costs: they are incapable salesmen, rude bullies, and babbling idiots. Take your business elsewhere, you'll be glad you did!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

leaving the customer out of "customer service"

By Johnny Ramone on 7/15/2019 at 2:19 PM. Helped by Bob Blaisdell,Damien,Natalie.

Terrible dealership to work with. They did not communicate status or next steps at all. They never called me except to ask for the down payment before the car was ready and to ask me when I was picking up the car a half hour before they had promised it, which was actually the day after they had originally promised it. It still was not ready.

I would not recommend this dealer.

Overall Rating

3.2  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Price rip off

By EMass on 6/29/2019 at 3:50 PM. Helped by All Vera-Velez.

$92.00 to loosen screws on back license plate. Was told $84 but charged $8.00 for waste to dispose of screws. If told I could of disposed them at home.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

do not bring your car there!

By andrei v. on 3/14/2019 at 11:25 PM.

I brought in my 2017 Toyota Rav4 for its 25,000 maintenance and state inspection. I pulled my car into the service building and parked it in the check in area and waited for the service advisor. While I was waiting I walked around my car multiple times just to make sure there was no external damage that would prevent me from passing the inspection. It is important to add that I did not wash my car before the inspection because a big snow storm was said to happen the day after, so my car remained covered in a layer of white salt. After about three minutes the service manager came out and did a walk around my car with me to check in my car. Both he and I saw no external damage and he did his initial paper work and then we went to the service office to fully check in my car. At the same time the valet had taken my car through the service building and driven it to the back lot where they keep all the cars awaiting maintenance or pick up (lot where only employees are allowed). We finished the paper work and I left my car there telling them to take their time and call me when it was done. About three hours later I received a call from the same guy I did my paperwork with telling me to pick up my car, saying they had done the 25,000 maintenance but my car hadn’t passed inspection because the rear bumper reflector was cracked. When I went to go pick up my car I walked into the office and that same guy explained to me that to pass inspection I would need to fix the crack and come back. Shortly after the valet guy brought my car to the front. I began my walk around and noticed my rear bumper reflector as well as my bumper was smashed. I immediately walked back into the office saying that someone had hit my car. The same guy who helped me all along calmly said let’s take a look. I showed him and said that it wasn’t there before and he said no it was and that’s why you didn’t pass inspection. I began to show him the signs of how fresh the smash was, like through the salt you could see my cars black paint (which would be covered by more salt and dust if I had driven it for even a mile), also a piece of freshly smashed plastic was loosely hanging off my reflector (which would easily fall off if I began to drive), and the inside of my reflector was perfectly clean with no dust or salt (which it wouldn’t be if i had been driving my car at all). He became very defensive and ignored all my points saying that my windshield had a sun tint stripe which wasn’t allowed either (last year at this location I had passed inspection with the same tinted strip). So I demanded to see the service manager. When he arrived I re-explained everything to him, he then asked the guy helping me (service advisor) if he had taken this damage down at the walk around check in and marked it on paper. The service advisor began to babble on saying how he noticed it at the walk around but never definitively said he marked it on paper. Then the service manager turned to me saying that this is why my car hadn’t passed inspection and that the damage was already there and ignored all my proof. I then asked to see the general manager of the place and sat in my car waiting, after about thirty minutes they all showed up. I repeated all of my proof to the general manager, and he also asked the service advisor if he had marked the damage on the check in paper. The service advisor had taken out the check in paper which was now marked with a check saying I had back damage. I told the general manager that that mark was not there thirty minutes ago, I also reasoned that wouldn't they have pointed out pre-existing damage to me at the time of check in, just to cover themselves from being wrongly accused. Also I was never asked to sign the check in paper so there was no proof that that was my original check in paper. Then I recommended we look at the security footage of the store to see if the damage can be seen on camera. To which the general manager said neither he nor anyone in the store has access to the footage. The general manager then switched his attitude and told me that he was a busy man and did not have time to argue, and then he said that if someone had hit my car on the property they were not responsible and how would not pay nor fix it. Then he said “if you went to subway for a sandwich and came back out and your car was damaged, would you demand subway pay for it?” He was obviously belittling me for my slightly poor English, as it is not my first language. I then mentioned how those are two completely different situations because I had given them my car and my keys and left my property under their supervision. He then said it’s the exact same thing and called the valet guy over, and gave him the orders to get my car off the property and leave it there and walk away. Then they all walked away, I understood there was no point in arguing took pictures of the clean damage and drove away.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice dealership to do do business with

By JZ on 12/29/2018 at 2:48 PM.

As a person who has a degree in industrial engineering, I look for the efficiencies in an operation and I am impressed by the knowledge and thoroughness when my car goes in for service. I did buy the extra coating on the car's surface and had a problem when a substance ate through the finish on the car's hood. The dealership was helpful in getting the claim recognized and the car hood looking like new after being repainted at an outside shop. They don't have a paint shop in house.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Erik Thorsen is Great!

By ToyotaOwner on 12/18/2018 at 10:54 PM.

Had another excellent service experience at Westboro Toyota Erik is knowledgeable, helpful and professional. This is the third car we’ve had serviced at the dealership and will continue to buy Toyota’s because of our trust in Erik and Westboro Toyota. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank u very much!!!

By Thiago35 on 12/17/2018 at 9:53 PM.

This is the second time that I did purchase a car with Leonardo.... thank u again Leo!!!! Keep doing the great job!!! The best ever....??????????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT!!

By Dnguyen on 12/3/2018 at 5:51 PM. Helped by Antonio.

Could've ask for someone better than Antonio was the best.He helped made everything easier than ever.He was extremely helpful and would always have a smile in his face and thats what made me want to come here again.I would TOTALLY recommend him.Antonio was the PHENOMENAL!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb

By Blah blah on 12/1/2018 at 1:15 AM. Helped by Antonio.

Theo was excellent and very helpful and why is Antonio not here he is the best loved working with these 2 made every very easy and simple for me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!!

By Smcstay on 11/25/2018 at 7:34 PM.

Erin was extremely helpful when I was trying to figure out what I wanted to do for my next vehicle. She explained all of my options to me and made sure I was making the best decision for me. I love my new Rav 4 and Westborough Toyota was a pleasure to work with everyone is so friendly and helpful!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Sparky890 on 11/20/2018 at 12:40 AM.

My wife and I worked with Erin who was a pleasure to work with!! She was honest and upfront and tried no gimmicks. I would recommend her and the dealership to all of our family and friends!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

John H

By Hap on 10/15/2018 at 6:53 PM.

John and his team were excellent very happy with the work they did have and will continue to recommend him Thanks for a great job Hap

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved working with Erin Gallant

By RPasco18 on 10/13/2018 at 11:58 PM.

I had an amazing experience purchasing my new vechile all because of your wonderful sales associte Erin Gallant. I would tell everyone to ask for her

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fabulous!

By Debneshe on 10/13/2018 at 9:11 PM.

This is the third time we’ve bought from westboro and as always it was a pleasure! Erin has helped us 3 out of the three times and she was fabulous to work with! I love my new beautiful Camry and will definite go back to Westboro Toyota for my next car! (Although it could be a while!!)

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good place

By MARYAM DANIEL on 5/1/2018 at 3:32 AM. Helped by Antonio Isaac 5 stars.

I been to westborough dealership for a vehicle back in April 2018, Antonio is pleasant, patient, and informative, Joe and Louis the sales managers, worked out good deal for me, good team and atmosphere , the whole place is clean, sales associates are smiling. Accompanied my friend lately to another dealership 25 min away from that one, found out they are more professional and better deals out there. Still westboro Toyota is not bad though

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By peterwendy312 on 9/12/2018 at 5:46 PM. Helped by John Hansen (?) - instead of Hensen.

This is actually the 3rd time I've completed this form (not sure what happened) ... my opinion is still the same. John Hansen was the rep that worked with and he was wonderful. Reviewed everything with me (turns out there were 3 recalls, not just one as I thought), and also pointed out recommendations (no pressure) on some other things I might want to do. Overall, the whole experience was great - fast, expert service; transportation home and back so I didn't have to wait at the dealership; and phone calls giving updates on the work being done.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sleazy upsell every time you go

By Honest Reviewer on 9/9/2018 at 12:02 PM. Helped by Sorry don't remember the names.

Good car buying experience. Sleazy upsell service model. Try to scare you into doing things just like Jiffy Lube. Clearly they made a choice to remove all of the "used car salesmen" sleaze from the buying process (except the upsell on warranties which they sadly still do) and moved it to the service piece. Its no coincidence they offer a "free" year of service with each car purchase. It's a year of intimidation and pressure to do unnecessary work. So LAME :(

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best I have ever seen

By Meat11 on 8/27/2018 at 9:41 PM.

Complete coverage of my concerns, fully updated throughout the day, offered next appointment as well , free coffee, they also have a great cafe with fresh food

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By happy rav4 on 8/27/2018 at 9:19 PM. Helped by don't recall.

I had gone in for my 20,000 mile service and was very happy with everything today. Although there was a line of cars waiting to be dropped off, a service rep met me at my car and escorted me inside to his desk. Drop off was easy. I left and ran errands. Upon my return my car was ready and my service rep took the time to answer my questions. We set the car up for getting my messages from my phone. He also helped me set up another tool which I can't recall as I write this review, but I was very happy with my service and help that day. My service person went above and beyond to help me!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Service with a Smile

By Sunshine on 8/2/2018 at 6:14 PM.

John H. in the service department was a pleasure to work with - polite, professional and accommodating. Will be back the next time my car needs to be serviced.

I would recommend this dealer.