Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

extremely good service

By Jo-Ann on 8/29/2019 at 2:24 AM. Helped by Also Jenn Dwelsdorf was awesome..

We picked up our car today that was in for hail damage. The auto body staff did their best to try to speed up the process for us, so we didn't have to wait extra time. They bent over backwards to make our experience a good one, including setting up a car rental and keeping us informed of the progress of the service. We'd highly recommend for future body work. Jo-Ann and Doug

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional Service

By Happy Car Guy on 7/25/2019 at 10:26 PM.

Had a very difficult problem with my car. I dealt directly with the service manager, Earl. Very professional and accommodating. I was treated very well and they went above and beyond what would be reasonably expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Very happy customer! on 4/17/2019 at 4:31 AM.

From start to finish, everyone made it super easy to buy a great pre-owned vehicle. I enjoyed everything from checking on the availability to signing the paperwork. Colin, Nancy and Dave were awesome to deal with and the car is fantastic. Great job, everyone!

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor quality service

By Nolongerawestgatecustomer on 3/10/2019 at 10:15 PM.

We Brought our 2012 chevy sonic in for 3 recalls and when we received the car back it stalled on the way home. The cars cpil pack pigtail had be broken by one of their service technicians and they will not admit fault . instead they offered to replace the part at 284.00 price tag for a part that is 80$ anywhere else plus their shop rate for labour on top to fix their screw up. We will never use this stealership again. I believe honesty goes a long way, unfortunately this isnt something you will find from the westgate seevice department. If only i had gotten our usual mechanic to fix the recalls maybe we would still have a running car .

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Excellent service

By Bear123 on 2/16/2019 at 2:55 PM.

Everyone was very helpful, patient and transparent! David was very helpful in helping us find a vechile that was in our budget, fit our needs with some extras ;) we will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Chevrolet Trax REDLINE

By SDroesse93 on 2/12/2019 at 4:07 PM. Helped by Matthew Kolba, Perry McFarlane.

On the 15th of January, 2019, I walked into Westgate Chevrolet to speak to the friendly and professional Matthew Kolba. Upon entering the showroom, I entered into an atmosphere of professionalism and style: Camaros, Silverados, Malibus and more adorned the floor, as well as friendly staff. The vehicle selection, application, and final signing process was quick and painless. I was looking for a small crossover/SUV, as I am a new father and needed a safe, reliable family vehicle. After looking at a few '18/19 Trax and Equinox models, I fell in love with the 2019 Trax Redline. The few but eye-catching red accents really made this Trax stand out from the rest, including the 'Premier' model. The interior was beautifully styled and comfortable! After looking at a few options and an AMAZING price with 0 down, plus the current Costco promotion and a brief chat with the Finance Manager Perry McFarlane, a deal was made and I became the new owner of that Trax! In the first few weeks of ownership, I have learned a few things, mostly that I will never, ever again have to go outside and manually start my vehicle, as my command start works perfect from the comfort of my warm bed. Even better, through OnStar, I can start my Trax from the middle of downtown Edmonton and have it warm and ready by the time I return to my shop. It even has it's own 4G LTE Hotspot and Android Auto, which literally projects your phone's GPS onto your touchscreen! The Trax has been incredibly easy to drive. With AWD, the recent ice and snow that is typical of Canadian winters (but absent from this one, until recent weeks) were little more than petty nuisances. The steering is literally effortless and the fuel economy, even with plenty of warm up time in the -30° to -40° weather is far better than I expected from an AWD. Upon my first fill up, with my gauge telling me I had 32Km until empty and my odometer reading 524Km, at $0.84/L, it cost me just over $30 to fill! Over 500Km with an AWD for just $30! All in all, from start to finish and beyond, every expectation I had was exceeded! Ibwill definitely be buying here again and definitely from Matthew!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Bought a 2016 Chevy Colorado

By Truck123 on 2/7/2019 at 10:02 PM.

Thank you to the staff at Westgate I had a great experience. David did an outstanding job of searching around to find a truck that fit my very specific requests. He was knowledgeable and honest during all of our interactions. Nancy was friendly and fair during our negotiations. (Finance) Dave was also great. He did not push any "extras" that I didn't want, and worked hard to deal with paperwork issues during a time crunch. The missing star is because I would like Westgate to work to come up with even better finance rates.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Used car sale

By Hannah on 2/7/2019 at 8:08 PM.

I had to end up buying a new car and David did not pressure me and I felt comfortable dealing with him. He was patient and good to deal with ! I would recommend him for your salesperson !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

January 2019 - 2015 GMC Sierra Purchase

By BB on 2/5/2019 at 6:55 PM.

If your looking for a used vehicle I'd highly recommend David Cormier at Westgate Chevrolet. He's an easy going guy that won't pressure you into a vehicle. We ended up looking at two vehicles and he was well versed enough to take us through the options and what was the best fit for us. We sat on the decision for a day and David made himself available for our questions through e-mail and text with a quick response rate. Overall I would recommend David and Westgate Chevrolet for a quick, seamless buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience ever!

By bear1234 on 1/25/2019 at 6:51 PM.

My husband and I took our car to the body shop at Westgate and had nothing but a great experience. The staff were absolutely amazing. So friendly and accommodating. They really went out of their way to make sure we were 100% satisfied when we picked up our car. I had a couple concerns that I expressed and before I know it they were fixed and taken care of! I would recommend this body shop to anyone and everyone. Thanks for the great experience and making a crappy time more bearable. You guys rock!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great time buying a car

By Rebecca on 1/19/2019 at 2:46 PM.

I was very happy and impressed with the quality of service I received from Westgate Chevy. My parents, sister and myself have all purchased vehicles from Westgate Chevy and we have never been disappointed. David was a pleasure to work. Overall great experience :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and accommodating!

By Goddard123 on 1/14/2019 at 6:31 PM.

The staff was very accommodating to our situation and went out of their way to help us. Trying to car shop with an infant would have been more stressful if it hadn’t been for the help and support of everyone at West Gate Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Westgate to the rescue

By Sherry on 1/12/2019 at 5:03 AM.

Our son had an accident with his truck. Without knowing where to take it for repair we were referred to a -different- body shop (family owned). Apparently three weeks was not enough time at that body shop for them to be able to do an estimate (and they told untruths as to the status not knowing we happened to drive by every day). Needless to say, we pulled the vehicle from that body shop. A family member’s husband (a bodyshop fellow who works at Honda) recommended Westgate (I wish I had known first!!!). After a few conversations with Jennifer I was certain the vehicle needed to be pulled and towed to Westgate, which we did. Jennifer was very calm, reassuring, knowledgeable and polite to deal with. She gave me instruction on what I needed to obtain from the family owned body shop from which I was pulling the vehicle (accident sticker, police report, keys). After receiving the ok from our insurance company Jennifer arranged a tow of the vehicle to their shop. The estimate was provided that same week (!) and we were then dealing with yet another fantastic employee. Ali. Ali in the bodyshop has been polite, has taken his time to explain what is happening, and gone above and beyond in trying to accommodate in replacing part of the truck that was not a factory part. Ali has explained things at length (and likely repeated himself) as I do not speak car talk. We couldn’t be more pleased with the service, and recommendation that the vehicle stay in the bodyshop until the final part is in. Well done. Truly. PS: Aly, apologies - I spelled your name wrong. Sherry T.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going above and beyond

By Robin B on 1/2/2019 at 11:25 PM.

For the second time in less than a year, Kristi Johnston and the service department at Westgate went well beyond what they had to do to help us with our 2014 Chevrolet Cruze. This time, a bad coil pack had my wife's car running badly, although it got her to work. When I called to make an appointment, they offered to get us in the very same day, which was a surprise given the backlog you often get coming out of a holiday period like Chirstmas/New Year. On top of that, they sent somebody to her business to pick up the car and bring it back to the dealership. They also offered to drop it back off before the end of the day. They did the same thing with the last issue several months ago. The extra effort Kristi and her staff made to deliver great customer service is very much appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Body shop Work

By Nicole on 9/6/2018 at 4:45 PM.

I recently had some collision repairs done on my 2013 Santa Fe at Westgate Chevrolet body shop and I am very impressed with the work they completed. Everyone I dealt with at the shop was accommodating and incredibly helpful. I was pleasantly surprised to get my vehicle back in almost new condition, They even cleaned the inside of my car!!! Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Silverado

By GBO on 7/15/2018 at 7:54 PM. Helped by Mike Tomezak.

Mike Tomezak was very good to deal with. Purchasing the truck was fast and easy. They have a great team at WESTGATE. The Chevy Farm.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Fast sales are the most important thing, according to Colin.

By katz on 7/2/2018 at 11:25 PM. Helped by Teresa Anderson. 6 days for a sale is too long for her..

He only cares about a fast sale. That's all. Same as Gary Reilling, CEO. Edmonton motors just bought them out..... They must not be doing something right lol.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2016 Chevy Malibu

By Nick6373 on 6/23/2018 at 3:18 AM.

Mike was very pleasant to deal with; we did not feel pressured at all. He seemed experienced and knowledgable. Purchasing the car was fast and easy as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By Oldschool on 6/8/2018 at 10:51 PM. Helped by Connie Wiwchar Parts Department. Tracked the information to get my spare key cut before heading back home..

Very happy with my purchase. All information right, no surprises. During my test drive the check engine light came on Mike told me that the problem would be fixed. The mechanic found that a spark plug had failed Westgate had all 8 plugs replaced on my vehicle , sounds small but it greatly appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight forward no bull sales service

By Kevin W on 6/5/2018 at 3:28 AM.

The sales team catered to my needs. No pressure or attempts to sell what anything but what I was looking for. Sales answered questions effectively and honestly. I drove away with a better deal than I expected after doing research for model and pricing.

I would recommend this dealer.