Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Customer service is lacking!

By Jnboggs23 on 11/27/2018 at 10:46 PM. Helped by Manager Mike.

Purchased parts for new EC. 2 weeks later, no parts, no return calls after multiple messages, and when could talk to someone, rude and unprofessional!

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

YOU MUST SEE JESSICA ALLEN

By BAB on 11/8/2018 at 2:49 AM.

Phenomenal experience! Go see Jessica. I left with a smile on my face and money in my pockets! We found the exact car we were looking for and Jessica made sure everything was PERFECT! Still can't believe how it all came together.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service

By GOOD2GON on 11/3/2018 at 4:59 PM.

Shawn,in service, He's very professional very kind very patient good person to work with always get the job done on time even when he have a overloaded day he will try to fit you in to your own convenient he's the best , he know how to talk to you and make you feel comfortable ,he is the the best thing that make me keep coming back for service,thank you Shawn keep up the good work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE

By A on 11/1/2018 at 2:04 AM.

Courteous and fast, knowledgeable techs. The best experience at a dealership ever. Helpful and the quality is by far superior than other dealers. Great service!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Trade in

By deborahcjones1 on 11/1/2018 at 12:35 AM.

Marco was great!! I went to Mitsubishi in Raleigh to see if I could trade in my car and Marco was very attentive and helpful!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

very helpful

By GC on 10/31/2018 at 9:57 PM.

The staff at WestGate Mitsubishi were all very professional and helpful. I would recommend this dealership to anyone looking to buy a new or used car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

I give Jacques Mitchel a 10, He is an awesome guy!

By AMANDAJDARDEN on 10/31/2018 at 3:26 PM.

I will be back to buy my next car from Jac Mitchel, maybe next time I'll buy a Bentley. Jac made sure my car was fixed and ready to roll. Thanks Jac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Buying Experience

By Rob&MaryEllen on 10/30/2018 at 6:24 PM.

Searching for a used car is not the same as shopping for a new car. Jesse made us feel as if our business was as valued as any new car shopper. Thanks for the very positive experience and for following up on the after-sale items!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By cerivera55 on 10/30/2018 at 3:09 PM.

Came in for a oil change and a recall, staff was friendly and my time was quick, I’ll recommend to all my friends to come get there car serviced here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have a car now!

By TYREISHA.JEFFERY on 10/28/2018 at 9:22 PM.

I left satisfied with my choice of car, feeling better about my decision and I like my car. He was patient and listened to my concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car.

By LISAGAYE08 on 10/26/2018 at 8:25 PM.

This place was the best!!! I had been shopping for two weeks and finally came here. The salesman Jacques Michel was the best, he made sure I got a good vehicle in my price range.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great service and nice people

By OBHUOT on 10/24/2018 at 4:04 PM.

Long waiting time but the waiting area is very nice and comfortable with popcorn and coffee. The service people are nice and friendly. The sale people can be more knowledgeable about the car they sell in term of HR, Price, incentives, lease, full price, etc. it’s good to call ahead to make an appointment. This place seem understaffed

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Overall good experience spent more time than expected but go

By mistint24 on 10/22/2018 at 3:49 PM. Helped by Mark Moore.

Great customer service with the help of Sales Associate Jesse General Manager Mark and Financial Lisa we were able to purchase a good buy on our end

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Fail at Customer Service

By LadyofLake on 10/21/2018 at 2:17 AM.

This dealership is all about the profit like many dealerships. The sales person was friendly on the surface but ultimately failed in the details. Gave us the wrong spare key and then left us hanging stating that used cars don't always come with a spare. ...While that is true...if you are given two keys to a purchased vehicle it is only common sense, decency, and ethical to justly assume that the keys given are actually FOR THE VEHICLE PURCHASED. Its somewhat laughable to think they asked to be considered for our next new car purchase. No. Never. Not going to happen. Details matter. Customer service ...matters. Now I've got to go $250 out of pocket for a missing spare key that they don't care to look for take responsibility.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were so excited and thankful for everything

By bchbumgal on 10/20/2018 at 5:14 PM. Helped by Mr Satterwhite Financing Manager.

We were very excited to be able to get our new Outlander, thank you Jerrod. Kudos to Mr Satterwhite for getting us a great loan $$

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful experience

By M5DJACK on 10/17/2018 at 7:48 AM. Helped by Financial Lady.

Wonderful experience. The staff was excellent. From the computer pre-sale, the pre-application, chatting live with a agent. I appreciated the fact that they looked for a second bank with better rates.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new vehicle

By JTWRIGHT2 on 10/11/2018 at 12:29 AM.

We had the best salesman ever. Jessica Allen was the reason we bought a car here. The way she handles the sales process was excellent. She should be a sales manager there. The rest of the dealership just seemed dead but she brings life to that place. That dealership could use more people like her in it. Overall, she deserves 10 stars. The sales process couldnt have been any better and she couldn’t have done a better job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

State inspection

By SIMONEBUTLERTHOMAS1966 on 10/10/2018 at 10:28 AM. Helped by Shawn.

I went in as a first time inspection user and the gentleman at the service desk Shawn was so nice and cheerful and very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome customer service

By JOHNM.GRIFFIN on 10/8/2018 at 4:52 AM.

He made everything straight forward and easy to understand. He left no stone unturned. He really listened to your situation and we both reach a solution to get want I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales and service

By RICK on 10/4/2018 at 8:52 AM. Helped by Service; Mr Regie Strickland and Shawn.

All of the people from sales to service at Leith Mitsubishi are the Best. In 2003 I bought my daughter a used Eclipse and it just needed new tires and 1 minor belt adjustment, that ran great for many years,, and starting in 2003, I have bought 2 new Eclipse, The last one in 2007, that I still have now in 2018 and I only need to take it back to get the oil and filter changed, and inspected every year, and they all pass inspection every year. Great cars.

I would recommend this dealer.