Dealer 2-Year Rating

Overall Rating

1.5 / 5
Customer Service
1.3  
Friendliness
1.3  
Overall Experience
1.3  
Price
1.7  
Quality of Work
1.7  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

2.2  

2   Customer Service
1   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Bought truck with vibration

By pissed off on 4/4/2017 at 8:12 PM. Helped by Salesman, service manager, service writer.

I found the used truck I had been looking for and the price was right. Made the deal with my trade. Came back the next day to finalize the deal and take delivery. I traded an F250 for an F150. The F250 had D plates and the F150 only needs B plates....when we sat down to do the paperwork, they had transferred my plates instead of ordering new ones and got bent out of shape when I asked him to get me the B plates that my new truck needed. The truck I bought had a slight vibration when I test drove it and I mentioned that to the salesman, he said it sat for awhile and may have some flat spots on the tires and it should smooth out in 100 miles or so. The truck came with 1000 mile 50/50 warranty from the dealer. I purchased an extended warranty as well. I put 900 miles on the truck and took it to the dealer with the vibration I had mentioned to the salesman, I got there after the service department had closed, so I asked the on duty manager to go for a drive with me so he could experience the vibration and explain it to the service department in the morning. He just looked at me and said...do I look like a mechanic? OK...so my salesman says I'll go with you....he felt the vibration and wrote of the shop ticket. Next day, I call to check on it, service department tells me, there is no vibration, nothing wrong,....no, talk to so and so salesman he felt it....service guy says he is putting his "top tech" on it.....Next day I call in to check on it, I am then told the top tech has a truck identical to mine and this is just what you have to expect. Umm no. I called Ford corporate, they give me a bunch of info and suggest I contact top management/owner of the dealership. I research it and find there is a second dealership. I call them and explain my issue, and am promised a response. The next day I get a call from the service manager. He tells me he drove my truck and there is definitely a problem, long story short, they have had my truck now for 2 weeks and so far have completely rebuilt the front differential and have a new rear driveshaft ordered. I have been told this will all be no cost to me at all and will not be charged to my extended warranty. Only issue now is they will have my truck for another week waiting on the rest of the parts to come in. To sum it up, I have been treated like an idiot, spoken to rudely, and simply ignored. I have also been spoken to very sincerely, cordially and respectfully. They are making it right, but not without a lot of hassle. I would be very careful going to this dealership especially if your not a little mechanically inclined and/or very persistent. Best of luck to you.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad salesman

By Walker955 on 1/17/2017 at 12:29 AM. Helped by Salesman.

Just lost my business for a lifetime. Offered the bare minimum for a trade in and wouldn't budge any on asking price. Saying they are losing money on it already. Very insulting business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

illegal and fraudulent company

By tiggerrp2 on 5/9/2016 at 11:54 PM. Helped by Rick and Wade.

talked to dealership on telephone before I drove to the lot to buy a car. I test drove a vehicle talked to salesman and sales manager. They immediately tried to jack up the price of the car to above retail price and refused to sell it to me for the sale or internet price. This is called and illegal bait and switch practice I would never recommend this dealership to anyone and the people who work there are extremely rude and insulted me in the process. Unfortunate for them I am buying a vehicle from someone else

I would not recommend this dealer.