Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4  
Overall Experience
3.8  
Price
3.9  
Quality of Work
4  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Raul Ramon was great!

By Hlupoli on 3/22/2019 at 4:47 PM.

A+ customer service! Didn't feel like he was trying to get me into something I wasnt interested. I would come back to Raul in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best customer care

By Jafer alhaboubi on 3/21/2019 at 2:40 AM.

i had the chance to visit the store and got to be cared by muath alqadfan he was really helpful and took the time and effort to explain the car features and test driving the car. he went above and beyond and deserve a rise for what he is accomplishing with clients. i would definitely come back and search for him. thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice service

By MiaPhan on 3/21/2019 at 1:52 AM.

If I could give 100 stars for supporting and attention to detail , I would definitely would. Thank you for your help, Muath Alghadhfan. I will return again soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unexpected visit

By Warnermanta on 3/20/2019 at 3:03 PM.

Turned out to be a pleasantly surprising visit. Dealership is very clean friendly and pleasant. I would definitely recommend this to others. Top Notch dealership

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful

By Dashon Bright on 3/20/2019 at 12:25 AM.

Although I did not purchase a vehicle, Mr. Barker was a great help! He was very polite & proper, Also he stayed himself. I never got the vibe of a fake persona or anything of that nature, I felt like I was talking to a friend or family member almost. He was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

standard maintence

By dw2013 on 2/26/2019 at 2:40 PM. Helped by TC.

I made an appointment to get my oil changed and brakes checked and mentioned a Ford recall I saw n the news. The gentleman I spoke to said the recall repair would take all day so I would need to leave the car. The next morning I dropped it off with TC who was fantastic and she had my car out in one day. Doing the oil change, replaced my brakes and the recall. And my car was washed when I picked it up.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Un satisfied

By Cynthia Iglesias on 12/21/2018 at 3:58 PM.

Unprofessional people i ever came across in sales department. We purchased a car in this lot and few days later we called back for minor things and the Manger said this is above his pay grade. He doesn't keep his word and not trust worthy beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Reliable & Trustworthy

By ANC on 1/28/2019 at 1:11 AM.

I was in the market for a simple vehicle for my daughter. I had purchased a vehicle before from Westway in 2017. I had no doubt about their level in Customer Service. Elliott greeted me with calls and emails. I was looking for a used car. Elliott lead me to looking at a brand new car, with outstanding warranties. Now, my daughter has a very dependable vehicle will finish off high school and straight into college. Elliott never made me feel pressured, not even during two weeks of looking. Westway is great Ford Dealership in DFW. The Service Department always take care of me with top level service. The Finance Department go over and beyond for the best deals. I am happy I left Grand Prairie Ford in 2017 and started during business with Westway Ford. Repeat and forever loyal customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very satisfying and fulfilling

By wgmccoy on 1/6/2019 at 3:16 AM. Helped by Jose Rodarte.

The salesman was and is very delightful. He is very knowledgeable and very helpful. He is a great people person. I recommend Jose to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People Great Prices

By MariaRiveria on 1/10/2019 at 5:04 AM.

I had a completely transparent and up front deal worked out before I stepped in the dealership. Westway’s Easy Online Purchase Program allowed me to do everything on line from truck selection, trade appraisal, payment and down payment online. Definitely recommend them and their exceptional customer service pre, during and post sale. Asked for the Internet Director Donnie Baldwin and he will “make things happen”. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service

By Papawes on 1/5/2019 at 8:06 PM. Helped by Will John & Angel.

My salesperson was Johnny Birdwell. I wanted someone who has experience in the car business. He was the man. Listened to my needs & right away put me in the right vehicle Had answers to all my questions. Made car buying a good experience. Only tough thing is, 40 years ago I paid less for my 1st house than the truck I bought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paris is the Best!

By JLloyd on 12/27/2018 at 2:55 PM.

Paris is the best salesman I have ever worked with. He knows exactly what to do to get everything taken care of in a short time. He knows the vehicles and their portions very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TC Bagley

By julio116 on 12/28/2018 at 7:44 PM. Helped by TC Bagley.

I've been coming to TC Bagley as my service advisor for almost 3 years, I was sad when she moved away, and extremely happy that she came back. TC has worked on my truck several times, and she has gone above and beyond to make sure my truck is in good standing, always giving 100% customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience on and off sales floor

By Sagato87 on 12/12/2018 at 6:04 PM. Helped by Daniel Wuthnow.

Great experience from initial call to test drive to follow up calls. Daniel has been a model of friendliness and professionalism. He will be highly recommended for anyone looking for a Ford

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Horrible Service Experience

By Unknown on 12/11/2018 at 4:28 PM. Helped by Warren is the Service Advisor.

My daughter and I brought her Ford in for service over five weeks ago. It took 2 1/2 weeks for them to even take a look at it. It's now been over a month and we still don't have the car back. At the 3 1/2 week mark we found out they needed to work on the transmission and the warranty only covered less than half of it. The communication is horrible and when they say they're going to call with an update, they don't. We were told three different time yesterday that the car would be ready and were told, at closing time, that it would not be. After calling this morning, we were told that it was a lengthy recall job and they're not sure why we were told that yesterday... and hopefully it'll be ready today. We're over this place and would just like our car back. We definitely DO NOT recommend this service department. It would be different if their communication and promptness to their customers were important, but it's obviously not.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price

Terrible ONLINE Customer Service

By sonuvarkey@gmail.com on 11/21/2018 at 6:17 PM. Helped by Dakota Rodriguez.

I contacted 10 different Ford dealerships online on November 9. I told all of them what vehicle I wanted (2019 Ford Fusion SE) so that I could compare apples to apples. My intention was to purchase by Thanksgiving (within 2 weeks). I asked all of the dealerships to provide me the window sticker and final drive-out price including TTL. I did not want to negotiate back and forth and waste hours of my life to save a few hundred dollars. I wanted to work with the dealership that gave me the best deal from the beginning. Unfortunately, the level of customer service I received from Dakota Rodriguez and Juan Pineda were less than exemplary. They both emailed me continually asking for additional information. They provided me a window sticker and price as I requested. But, they emailed me and asked what other dealers are quoting. Juan said they have great “customer service”, “guarantee to beat any written price”, and “will do ANYTHING to close this deal”. I replied to Juan saying that if 2 dealerships “guarantee” to beat the written price, then I should be able to get the Fusion for free. Clearly, I just need to go back and forth until we get to $0.00. Of course, everybody knows there are limits. So, I asked Juan what penalty is there if he doesn’t “beat the written price”. His response to me was (in his exact words): “As for my guarantee, I guess we will never know since I won’t have that opportunity.” I understand that many dealerships provide “guarantees”, “great customer service” and “will do whatever it takes”. It is all good marketing talk, but essentially not quantifiable and enforceable. In this situation, it was very simple for Juan and Dakota. I wanted a window sticker and their best price that they are willing to offer. Clearly, Juan was not willing to do “whatever it takes” to earn my business because he would not send me his best price. Unfortunately, because of this experience, I can’t recommend Westway Ford in Irving TX.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department WORST they don't know parts and prices

By Nancy on 11/20/2018 at 11:10 PM. Helped by Tc.

Worst service department advertising online is FALSE when you are here they give you diferent prices and the time said is going to be no long the 2 hours and you expend mire the 5 hours

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job!

By Desireemadi on 11/13/2018 at 5:29 PM. Helped by Dakota Rodriguez.

Dakota R was the best person we have worked with he was very knowledgeable and knows what he is talking about. He also made it stress free for me as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jose Rodarte was awesome

By Jose de Jesus on 11/13/2018 at 4:30 AM. Helped by Jose Rodarte.

Worked with Juan Pineda and he ended up putting me in a car that I will definitely enjoy.. the new team at Westway has strong potential and I look forward to seeing great things.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By Shellybean on 11/12/2018 at 11:47 PM.

Thank you Maryan for everything!! I will make sure I send people your way!!!! Thank you so much for being patient with me cause I know that I wasn’t very patient

I would recommend this dealer.