Dealer 2-Year Rating

Customer Service
4  
Friendliness
4.1  
Overall Experience
4  
Price
4.1  
Quality of Work
4.1  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Quality of Work

HAD MY CAR FOR 6 WEEKS AND NOT FIXED AND DONT' CALL YOU BACK

By Eula Cassol on 8/21/2019 at 7:43 PM. Helped by MANNIE AND RICKY SMITH.

HAD MY CAR FOR 6 WEEKS AND NOT FIXED AND DONT' CALL YOU BACK, LEAVE MESSAGES AND THEY DO NOT CALL BACK OR THEY CALL THE WRONG NUMBER WHEN I HAVE GIVEN THEM TO THEM SEVERAL TIMES.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By C.Price on 5/31/2019 at 3:06 PM. Helped by Priscilla Parker.

Priscilla the service advisor took immediate and special care of my GT350. They require a extraordinary oil change and she made sure those extra steps were taken. Highly recommend..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By Lann on 5/1/2019 at 7:50 PM.

David Figueroa was helpful in showing different car models that my family and I where interested in. He had so much patience when having us test drive and getting to know it. Also, Mr. David was helpful I understanding when we where planning to purchase a car and we didn’t feel pressured like in other dealerships we have been to. I appreciate his patience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By T Mish on 4/28/2019 at 10:02 PM.

I dread the car buying process, but Harley and Juan made this an enjoyable experience. I would also like to thank Harley for delivering the car to my house 45 min away. He surprised me, I was expecting to pick it up a week later.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Jennifer Jannah Kimball on 4/26/2019 at 4:38 PM.

GREAT Muath Alghadhfan! He brought Ecosport ec candy blue last one. Lucky! He is good worker. He is good communication with my SMS information the appointment perfect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Jeff Little!!

By Hobbs1020 on 4/20/2019 at 10:17 PM.

We purchased a 2019 Mustang GT from Jeff Little. The experience with Jeff was exceptional. He went above and beyond to make sure we had everything we needed!! Go see Jeff Little at Westway Ford if you are in the market for a new car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ray Delgado sold me an excellent 2016 Ford Fusion

By KR1949 on 4/19/2019 at 10:24 PM.

On April 5, 2019, I purchase a car that far exceeded my expectations. A 2016 Ford Fusion SE. Ray Delgado helped me with the purchase and financing and was very honest and informative about the car I was purchasing. I Highly recommend Ray and Westway Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Westway Is the Best Way for Your New Forf

By RJ LINDZIE on 4/19/2019 at 8:53 PM.

I highly recommend Westway Ford! I had an amazing experience there working with David Figueroa! Five STAR service is an understatement. David is professional, knowledgeable, and outgoing! Thanks for working with me so diligently the other day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing sales people who really care about you!!

By Amoore on 4/19/2019 at 1:59 PM.

Brandy did an absolutely amazing job of helping me get out of a car I didn’t really ever like and find the car that fits me perfectly! She personalized the experience in a way that made me feel very comfortable and confident in my purchase. Overall would recommend - in fact my partner and I will be back very, very soon for another purchase!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never again. Horrible customer service

By Mustangowner on 4/17/2019 at 10:56 AM. Helped by Alicia.

The service department has really gone downhill. I have always taken my vehicles here, and decided to take my new Mustang in to have some stuff looked at. I dealt with Alicia, if you even want to call it that. From the get-go I got horrible service from her waited two days to call to check the status of my vehicle, as I have not received any word yet. At first she tells me that my brakes have been looked at and completed, and the light I was needing fixed has been repaired. Then she proceeded to tell me that the tech could not duplicate the squeaking from my brakes, and needed to get more information from me. At this point I ask if more information was needed from me, why have I yet to receive a phone call? At this point I'm already done with the service department and inform her I'm coming to pick up my vehicle. Go up there to get my vehicle and she is nowhere to be seen, and I am told that my keys are at the cashier's. I go to the cashiers and they tell me that I owe $132. I question the amount because I am still under my 36000 mile bumper-to-bumper warranty, and also I never got a phone call to authorize any repairs that would need to be paid for. They Paige Alicia twice and she never shows, at which point I said I can talk to the service manager as I've had nothing but issues with her from the get-go. They paged the service manager who am I just walked past on my way to the cashiers, and he never shows up for me to speak to. After a bit of calling around and me getting frustrated the cashiers say that they will handle it and gave me my keys to leave. I live less than 2 mi away from another Ford dealership and choose to drive 9 miles to Westway because they used to have good service. Never again will Westway get any business service or sales wise from me or my wife.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Breath of Fresh Air

By QOE on 4/17/2019 at 6:09 AM. Helped by Jesus Hernandez and Howard Jung.

Jesus was very friendly and welcoming when we spoke on the phone. I went to this dealership as a result of being disrespected at the previous dealership. Although the paperwork process was lengthy, I left with the car I wanted. The sales rep and staff were all friendly although I didn't get a good vibe from the Finance department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Michaeltx123 on 4/16/2019 at 4:20 AM. Helped by Alex Cantu.

Customer service was great all around, not a step away from making sure that we left in a vehicle. Definitely did there best to make sure we got the best deal possible

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome

By Lilypad94 on 4/16/2019 at 1:55 AM. Helped by Alex Cantu.

Our visit was great! Alex Cantu helped us find a car that met all our requirements, he went above and beyond to make us happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 mustang gt purchase

By Jesse Torres on 4/13/2019 at 10:26 PM.

Muath Alghadhfan went above and beyond his duties while helping me purchase my 2019 mustang gt, great communication great customer service definitely would recommend making your next purchase with him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car But Experience

By kudos on 4/12/2019 at 12:04 AM.

It was very nice to deal with Muath on purchasing a new Ford Fiesta 2019. Muath was very professional and yet courteous in his approach and throughout the entire process. Kudos to Muath . thanks! 👍🏽

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Extended Warranty to Ford Fiesta without success

By Maracaibo on 4/10/2019 at 6:39 PM. Helped by Girl in Services dep. Im not remember her name.

I was to Westway Ford to check transmission to my Ford Fiesta 2014 with 74,300 miles because is shaking when starts and the car has a warranty extended according information that gave me the dealer. I drop off the car on a Tuesday and had to go to bring it on Friday because Westway Ford had not been checked yet. In other hand I will should wait 2 or 3 weeks for reparations without another car to cover this issues. I really need to solve that problem but I can not stay for so long time without my vehicle because I would incur in transportation costs to go to work that I shouldn't pay

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesperson

By MavsFan1980 on 4/11/2019 at 1:13 AM. Helped by Jimmy.

Muath Alghadhfan was great!! He really went over and above to help me with my new Fusion!! I was in a car accident less than 12 hours after purchasing the vehicle and Muath has Called me everyday since.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Dag on 4/9/2019 at 3:52 PM.

I had the best salesman David Figueroa he made me feel important I am recommending all my friends and family to him and everybody was so nice and cheerful the management financial were outstanding also. I am so happy me son refer Peter Castro refer there.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price

No help once you have paid

By MSmith on 4/8/2019 at 6:09 PM. Helped by Must have a fast turn over-.

After paying cash for the car, dealership refused to mail the title of my car to my home. Had to get state investigator involved only to find out the title was mailed to a state office without my permission and without notifying me. No the title is missing and dealership won’t return my calls. Once they have your money they could care less. DON’T GO HERE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Is The Reason

By 1angel on 3/25/2019 at 3:41 PM.

Muath Alghadhfan was the salesman who helped me and I must say that he was so kind, so knowledgeable about this Ford Escape and really made this experience a very good one. He did all he could and went out of his way to make me happy. This salesman was very professional in every way and that right there is the reason that I keep coming back to Westway. Bernice the Finance Lady was sharp as a tack! She definitely knows her stuff. Very helpful to me.

I would recommend this dealer.