Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.1  
Friendliness
4.4  
Overall Experience
3.9  
Price
4.2  
Quality of Work
4  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Nissan Leaf purchase

By EVDave on 10/7/2017 at 5:34 AM. Helped by Keith, David, Heather.

Upon doing some casual looking at Nissan Leafs at Westwood Honda, (with a woman who happened by doing the same) we were approached by Keith. He was on his way home, but stopped to talk to both of us. He gave us good info, as well as his business card. There was no pressure, but I contacted him the next day, and subsequently did a deal. I'm thrilled with the purchase of my Leaf! My first EV!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Jkcars on 10/7/2017 at 12:00 AM. Helped by Mark Blight.

Great experience at Westwood Honda. Very friendly, informative and helpful sales associates. Not pushy at all, just really great service. I would highly recommend it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing my first car

By 32323232 on 9/27/2017 at 3:36 PM. Helped by Keith, Amanda, Wes, Heather.

I was nervous when I went to honda because I didnt know much about cars but as I walked in i was welcomed by Keith. He was very friendly and helpful and wanted to make sure I was 100% happy with the car I chose. It all took less than three days to get my car. I was impressed with everything being organized with the paperwork and insurance. Thank you again for everything I am glad I decided to go with honda for my first car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Pressure, Great staff

By Kharris694 on 9/26/2017 at 1:13 AM. Helped by Wes, Lillian.

The service was excellent from the time I walk I walked in the door. Wes was very knowledgeable and did not pressure a sale. Financial services and ICBC on site were excellent too

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Customer service

By H ehteshami on 9/24/2017 at 12:36 AM. Helped by Customer service.

Hi there, I'm one of your customers, I had an service appointment today(09/23/2017) And unfortunately I'm not happy for your customer service I've recommended all my friends to buy Honda and 3 of those have done. But I never do this for sure After 4 hours your guy gave me a car wash coupon? And said you can go in Saint John st for car wash and charged me 285$ for just service! I suppose you must change these manners. Best regards

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Crappiest service I've ever had

By Neveragain on 8/12/2017 at 6:33 PM. Helped by Mac.

Extremely incompetent sales person, unable to arrange testdrive. "Totally forgotten" appointment despite the fact he called in to remind previous night. Fairytales about dozens of couples queued to buy that exactly car holding bucks in the sweat palms. "Boss has just gone for toilet paper" on the car we booked for the testdrive three days before. "Oh that couple has already taken the key, no it doesn't matter you booked an appointment". Wouldn't recommend Westwood Honda for anyone. Complete waste of time. Really disappointing.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experience with the sales team

By Manny i3 on 7/24/2017 at 4:36 AM. Helped by Sayeed, Morri.

i was searching for used electric cars and found out that Westwood Honda carries a lot of electric cars. Went there yesterday first thing in the morning as I don't have any appointment with the sales team. Then theres Sayeed and Morri to the rescue, they helped me out on choosing the right car for me with out giving me any pressure. They stayed with me until i was happy with my choice and helped me out with the trade in of my old car as well as the financing. I very happy with my purchase and surely with recommend Westwood for the great service. Everyone is very nice, friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Look for Wes Steele

By AK123 on 7/20/2017 at 6:22 PM. Helped by Wes Steele.

Wes Steele helped us find the right car between a Nissan Leaf and a 2016 Honda Civic. Great service, professional, and keeps his promises. Highly recommended!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I am continuously disappointed by this service department

By civicgirl on 7/13/2017 at 2:18 PM. Helped by Mark and a Girl (unsure of her name).

I brought my vehicle in to get my passenger side airbag replaced due to recall however they then called me to suggest services that I needed due to get done for safety. This is funny because I was in a car accident in the last 6 months and one of the items they informed me was completely torn had been replaced after my accident. Also when I went into pick up my vehicle I asked about my compliance bushing (which is what they said I needed to get done) and the service adviser did not know what it was. This is not the first time they have suggested something that was not right. They previously called me about a "summer special" on something that my vehicle does not even have, and I was told it was time to replace it. I wish I received better service because it's so close to my home but I think I will have to take my vehicle out to Marv Jones Honda in Maple Ridge because I have never felt taken advantage of.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Cmo26 on 7/11/2017 at 12:50 AM. Helped by Jamie, Dan, Alishia and Kayll.

We drove in from Richmond and everyone at Westwood Honda made our trip worth it. Everyone we came across were very friendly and super helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had EXCEPTIONAL service from James, Jordan and the team here

By BeeGee on 6/16/2017 at 8:39 PM. Helped by James Jordan.

I rented a car and heard terrible clunking noises whenever I went over a bump. Was told by the rental company to take it into Honda to have it looked at. No problem - busy Friday afternoon...perfect. James and Jordan took care of me and had the rental company on the phone within minutes. They were extremely busy but took their time to look after me even when I wouldn't be spending any money there. Great customer service - great people.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awsome, relaxing and confident in my purchase.

By Rob G on 5/25/2017 at 2:04 AM. Helped by Wes Steele.

My experience was exceptional in every way, with Wes Steele, the salesperson and the finacing it was an easy process. my Honda civic is an amazing driving vehicle. I highly recommend Westwood Honda and you can't go wrong working with Wes!!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Experience dealing with Jamie and crew

By sgfocus on 5/19/2017 at 10:10 PM. Helped by Jamie.

I purchased a 2014 i3 from Westwood Honda. The salesman Jamie did excellent job. I never felt like I was being taken for a ride. He answered all my questions as well as he could on the car, he treated me with respect. He even went as far as fixing some cosmetic damage on one of my rims, even after the deal had been penned. I received fair market value on my trade in and I couldn't be any happier with my new car. The only reason I give it only 4 stars is that they had not had the car detailed when I arrived to pick it up. They ended up doing a half xxx job while I waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank to Mike who gave us the best ever service

By Ramin on 5/13/2017 at 5:30 PM. Helped by Mike Afshar.

It was the second time we leased a car from Westwood Honda and Mike Afshar took the time to give us all of our options and was never pushy. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the Bluetooth with my phone and showing all other features. I wouldn't be happier than this with the service and highly recommend Westwood Honda. Special thank to Mike for taking the time and hard work to make us happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience!

By Dano on 5/5/2017 at 7:15 PM. Helped by N/A.

I have worked with Jamie Fisher on to vehicle purchases as well as for recommendations to friends. He always does a great job it's good to know that I can send people to them without fear of them being disappointed or feeling unheard or uncared for. I would not hesitate to send anyone to Jamie. Thanks so much for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wes is the best!

By Ozfromvc on 4/24/2017 at 6:48 AM. Helped by Wes Steele.

My truck broke down, and I had the one day to find a car, get approved and finalize the deal. When I walked in Wes was the first person to acknowledge me, I told him what I was looking for, he showed me what I wanted, we took it for a test drive, but they didn't have the color I wanted in the model, so he found one for me! Unfortunately it would take a day to get it to Westwood, but within that day, they also got the tint, under spray, paint sealant and fabric and leather treatment done! When i picked up the car I was so happy! Thanks Wes and thanks to everyone else that made getting my car a breeze. Take care

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love our van!!!

By MB on 4/23/2017 at 11:51 PM. Helped by Wes and Dan.

We were very happy with the service given to us at Westwood Honda. We went in to browse and walked out with a brand new van that we absolutely love. One of the best purchases we've ever made! Thank you to all involved that made this happen for us :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By HissTiss on 4/18/2017 at 7:38 PM. Helped by Wes, Jonathan, Dave.

I was very impressed with how these guys went out of their way to make sure I got the car I loved. Wes was incredibly patient with me and my family and drove my new car all the way to Kelowna for me. I would highly recommend this place, as this is the 3 Honda I have purchased from Westwood!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service

By Carol on 4/15/2017 at 4:57 PM. Helped by Jaime and Dan.

Jamie was great from the start. I called in to get some information and he offered to text me, which I really appreciated with my busy schedule. He replied to all my questions promptly and thoroughly. No other dealership I called was willing to do that. In person, I dealt with both Jaime and Dan, who were both very personable and good listeners. Even after our purchase, Dan did his best to call other dealerships to see if he could get us our vehicle asap. When we came back to pick up our vehicle, Jaime was caring and accommodating. Throughout the process, I never got the feeling from him that he was ever trying to pressure me into a sale. I would absolutely recommend him and Dan if you're looking for a Honda vehicle.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of my time !

By a very unhappy customer on 4/9/2017 at 2:33 AM. Helped by sales manager.

Today I went to this dealership, to look at purchasing a vehicle. I was very interested in one, and sat with the salesmen and sales manager. They joked around alot to ease me into the process but when it came down to business, it was an absolute joke. Trying to tell me that there was no room to negotiate on a used vehicle is absolutely ridiculous. We all know that there is always negotiation. BECAUSE I AM A WOMAN, DOES NOT MEAN THAT I DO NOT UNDERSTAND HOW CAR SALES WORK AND HOW THEY MAKE THEIR MONEY. I did alot of research prior to visiting this dealership and I perfectly know that used cars is where they make the most money. I did not appreciate them saying that the price is the price and adding that they are well known for Best Price Guarantee. I was made to believe that Honda WAS MUCH BETTER THAN THIS. This is nothing more than greed.

I would not recommend this dealer.