Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By JD on 7/17/2019 at 4:40 PM.

I just bought my third vehicle at Whaling City and it's always an easy experience. Dan gave me his input, let me drive the most comparable vehicle on the lot and then found the perfect truck for me. Aaron helped make all the details come together and I can't wait to drive this truck off the lot!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out in one day.

By Scott H. on 7/14/2019 at 11:01 PM.

Dan B. was great. He took the time to listen to what we were looking for in a car. Asked very pointed questions to get to understand what we were looking for and budget that we had. Was able to lead us to the perfect car right away. It hit all the points that we were looking for and gave us more than we expected in the price point we were looking for. No pressure to try to put us into a car that was over our budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of Dan Burden and Mazda Dealership

By pennysmemories on 7/7/2019 at 3:11 PM. Helped by Dan Burden.

The 2019 Signature CX-9 that we just purchased was the fourth new Mazda we have purchased from Whaling City Mazda (three Cx-9's and one CX-5). We continue to purchase new Mazdas from this dealership and salesman Dan Burden because we believe Mazdas are the best value product available on the market and because Dan is a true professional. Dan is also courteous and friendly and he is knowledgeable of the features in the new models and can explain them in a simple straight forward manner. In short, Dan does what he says he will do. The Whaling City Mazda dealership helped us resolve a problem with our previous CX-9 and in the process saved us a lot of money. With the continued support from the dealership and with Dan as our salesman, we will continue to be loyal to both. Signed: Mike and Penny Sprague

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place ever

By Mr mr Ferrari!! on 7/6/2019 at 2:48 PM.

I have never had a better experience in my life in a dealership. The best place ever! Thanks for my new car!!!! Thanks to Bruno and Aaron.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional experience

By ncdddd1987 on 7/3/2019 at 1:10 PM.

This is the first time I had the pleasure of purchasing a vehicle from whaling city and what a great experience it was. My salesman was excellent and made it an outstanding experience Going above and beyond. I will definitely be purchasing other vehicles from whaling city in the future. Out of the 12 plus vehicles I have purchased this was by far the best experience and I would definitely recommend them to anyone looking for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan Burden was fantastic!

By rosalieri on 7/2/2019 at 1:52 PM.

Buying a car is stressful for some of us, especially older folks like me, but, Dan Burden made my buying experience a lot easier. I would buy from Dan again and will recommend him to friends and acquaintances.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Dealer experience

By Ct Grandma on 6/26/2019 at 8:40 PM.

My experience was very good under the circumstances , which is I'm a older women and do not care to sit in a garage for a long time. I know there's a procedure and things that must be done. But maybe cutting the time or extending to another day would be a option. So maybe asking the customer if they are tired they can do this sale next day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

valerie muller and company

By chas1989 on 6/22/2019 at 3:59 PM.

This was an easy process all staff made us feel welcomed and especially Valerie Muller she was amazing to work with from the very beginning to the very end... I am very pleased I came to them will see you all soon ! thank you guys for all youve done and the work that was put into it..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By Roset on 6/8/2019 at 6:35 PM.

From start to finish, Angel and Darnell make the process easy. They found me exactly what I was looking for within the price range I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Andrea.c on 6/7/2019 at 5:24 PM.

Party was amazing at helping me pick out my first car and making sure it fit with the style I wanted and my budget I love the service her personality was truly amazing so sweet which made the long process fun and less stressful. Darnell was amazing with helping us out figure things out great service all together. 100% recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By lucelizgrullon on 5/25/2019 at 5:01 PM.

I had an amazing time buying my vehicle at Whaling city ford. Dan C. is a wonderful person was able to get me out of my lease and into a pre owned certified vehicle. I am very pleased with their services. Dean was also very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Very nice to work with

By nancy48 on 5/18/2019 at 1:26 AM.

Jordan was a very nice salesman to work with. Very polite and worked hard to find the car that I wanted. Also very knowledgeable of all the new technology and my new car had lots of it. Spent a lot of time going through it with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST

By Happy.girl2019 on 5/6/2019 at 7:36 PM.

My salesperson Patty Smith greeted me promptly and was very friendly. She went above and beyond on everything from start to finish and even after the sale. Her personality and personal touch were amazing! Aaron was very approachable and reasonable in our negotiations. This has been THE BEST experience I have ever had in my life and I have purchased lots of vehicles from numerous different dealerships. I highly recommend My Whaling City to anyone and everyone! You will not be disappointed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They care about what is best for you!

By ESimonson on 5/3/2019 at 1:13 PM.

I am very pleased with the service provided at this dealership. My salesman Jordan and the rest of the Whaling City employees were extremely patient with me, working through different questions or concerns that I had about the vehicle I was buying. The experience was very friendly and transparent. They will meet your accommodations and then some! Highly recommend stopping by if you are looking for a new or used vehicle in Southeastern Connecticut.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy Peasy!

By weisskk on 4/30/2019 at 7:58 PM.

Great experience. The sales manager worked with me to get a good deal for all. He was more than fair with my trade in. Jordan, the salesman, did a fantastic job. Very personable, friendly, and knowledgeable. The cleanest, and one of the nicest, dealerships I have ever been in. Overall, a fantastic car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They work hard

By FordGuy91 on 4/27/2019 at 11:16 AM.

I went in knowing exactly what vehicle I wanted and they worked hard to get me a deal that worked for my budget. I was a bit concerned when I saw an 18 leftover with 114 miles on it but the car ran great and was clean and well kept. The salesman's Jordon was great along with the rest of the team there. They weren't pushy about selling me the car that day and worked with my busy schedule. I would definitely recommend them to anyone in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New F150

By Lmmarcotte on 4/26/2019 at 10:59 AM.

This is the 4th Ford bought here. Friendly and helpful staff. We are very happy with our new truck and hope to have many great years in it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Needed a new Van For Work Quickly

By Chart Man on 4/23/2019 at 11:35 PM.

I was on my way out of town on business with old faith full 2012 Ford E250 Van and lost the transmission at 281,000 miles. First major problem besides normal maintenance brakes tires etc. Called Bear Dalton who I have been in communications with of the last few years, and explained to him that I need a new van asap. He did his research found the Van, got all the paper work going, set me up with Big Dan to do the delivery and was back on the road working the next day. High Five to Whaling City Ford. Eric

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A grate experience

By Shirley on 4/23/2019 at 5:57 PM.

Whaling City Ford Lincoln was a grate experience. The staff is so friendly and helpful, it was a pleasure to buy a car from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Valerie is AMAZING

By Katesteroo on 4/22/2019 at 10:06 PM.

Honestly, Valerie is one of the sweetest, most genuine sales people that I have ever met. Not only did she give me a really great value for the car, but as well, it was super easy to connect with her, and I really enjoyed working with her. I will definitely buy from her again.

I would recommend this dealer.