Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.3  
Service
3.5  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

The best experience!

By Antoniuk’s on 9/19/2019 at 3:16 AM.

We dealt with Altaz with the purchase of our vehicle, and it was the best experience by far. He was knowledgeable, very straight forward, and definitely went the extra mile for us. We highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drew was caring and honest

By F1rebird on 9/15/2019 at 5:04 PM.

I had a great experience buying my 2019 Honda Passport from Wheaton Honda and highly recommend Drew and the rest of the staff. I felt they cared, offered a no pressure experience and made sure I was happy throughout the sale and support experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

"YOU DIDNT BUY BMW"

By Ian13 on 9/1/2019 at 1:13 AM.

Poor service. This particular service advisor is a unprofessional. I bought my 2017 pilot from this dealership. After 1 month found the paint inside the fender is starting to peel off. Brought my car to service (wheaton) and honda canada covered the repair. After the repair found the air filter cover is scratched. This guy advised me they will change it. After service I found they just sprayed black cleaner to make it black. I asked him why they didnt change it and he told me because they are not the one who did the painting. I told him Im not the one who send my car to that body shop and that their responsibility. And he told me the scratch is ok as " You didnt buy BMW". I just walked away as I realized talking to this person is not worth it. Search for part # of the air filter cover and its only $30. One star is too high for this advisor.

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
1   Friendliness
2   Overall Experience
2   Price
4   Quality of Work

Unfriendly staff

By Honda32 on 8/27/2019 at 12:26 AM.

The staff were not very friendly and I didn't feel that they were very caring either when I went to service my Honda. It felt like they were just doing their jobs and I didn't feel that they cared for me or my car. It felt like they were just providing a government service, and even at government services, the government staff are friendlier and more welcoming.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great dealership

By Love on 8/21/2019 at 5:29 PM.

This is the great place to buy a car. Extremely helpful staff and mechanics are fully trained and keep your vehicle long lasting. Completely satisfied with their service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All round excellence!

By Sam Mc on 8/13/2019 at 11:46 PM.

Starting from Mark greeting me once I got there to taking the car out for a test drive, with Shannon helping simplify the financing section and all the other paper work, the Wheaton Honda team made buying my first new car an absolute dream. Smooth sailing from start to finish.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Ray sold me on the vehicle I was looking at.

By Stealth5! on 7/24/2019 at 2:12 PM.

Purchased my F-150 with Ray and Shannon, they gave me a very good impression of the company and themselves, helped me find exactly what I was looking for in a vehicle. Will no hesitate to come back to wheaton Honda again and buy another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Santos,James578 on 7/11/2019 at 8:15 PM.

Wheaton Honda is always my Dealership. I went there for my car key replacement. They provide me with excellent service for the repair and maintenance of my vehicles. Very honest in a way that they will tell me of what is need to be done on my vehicle. Very honest on the pricing, and the time that it will be done. And the people are very friendly and very professional. I always have a peace of mind, knowing that they will keep my vehicle in excellent condition. Wheaton Honda and its team is highly recommendable!!! It's like a home away from home!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Evans Magiri, The best car salesman!

By GraceM on 7/1/2019 at 5:31 AM.

Evans was an absolutely fantastic salesman to work with. He took the time to understand my needs when it came to buying a car. He was kind to work with, and you could tell he really worked hard to make sure that he got you the best deal for the car that I required. He truly went above and beyond. I would highly recommend Evans to anyone who is looking to buy a car at Wheaton Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Support for Customers

By John and Allison on 6/16/2019 at 12:32 PM.

We had a challenge with our Honda vehicle and Mike stepped to support us which made all the difference. His follow through and commitment to his promises where excellent. Because of him, we recommend Wheaton. John and Allison.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not that sleazy feeling

By CB on 6/15/2019 at 3:49 PM.

Loved the atmosphere, friendly and accommodating for a walk in customer. Mark Tucker had the patience & took the time to show me how the drive assist programs and fun electronics all worked on the vehicles I test drove.( I drove a plain no frills vehicle prior)

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Awesome

By Snoopy on 6/8/2019 at 7:18 AM.

Out family appreciates the high quality service we receive every time. Staff are very accommodating. The shuttle drivers are the best! Would recommend to friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surprisingly positive, painless service experience!

By jnehring on 5/23/2019 at 10:01 PM. Helped by Aman Waraich.

I don't usually take the time to right reviews, but thought this service deserved some positive feedback. We purchased a vehicle from this dealership a year ago, and recently went in for our first service appointment. Nothing major- oil change and tire rotation. My experience with service at car dealerships has been that you go in for one thing, but a bunch of other things "happen" to come up and you end up spending an arm and a leg. Alternatively, the reps communicate poorly and I leave with a bad taste in my mouth. At Wheaton Honda, I was pleasantly surprised! When dropping off the vehicle, I was in and out within 10 minutes. That included being greeted nicely by the service rep, updating our contact information, reviewing the work to be done, and picking up a service loaner. At other dealerships, I've had to wait a long time for my appointment, dealt with rude service reps, they've forgot about the loaner, or they try and up-sell you on the service required. The vehicle was ready hours before the scheduled pick-up time. When I came back, the service reception was polite in answering my questions, and quickly got my account in order. The vehicle was freshly washed, and I was happy to see personalized notes requesting feedback on both my service statement, and an envelope left in the car. It shows that they really care about the job they're doing, which can't be said about all dealerships. Thanks Wheaton Honda! We'll be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

15 years of excellent service

By Doug F on 5/17/2019 at 6:36 AM.

My 2005 Pilot just keeps going, thanks in no small part to the folks at Wheaton (nee Millwoods) Honda. In particular, I enjoy the fact that Rick knows me on sight after all these years. I've also enjoyed the rewards program. The free shuttle service is also excellent.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
5   Quality of Work

Satisfied

By drp on 5/16/2019 at 4:58 PM.

Just dropped my ’17 Civic Sedan today. AC blowing hot air. Received a call from services manager now saying that they can’t be sure that is a warranty covered problem or not. Freon discharge and recharge are covered only when a warranty covered part have a manufacturing defect. All over the internet, there’s dozens of complains about the condenser / compressor being replaced under warranty due to a clear manufacturing defect on this part. When this defect is found, discharge and recharge is covered as well. However, despite the fact that they can’t guarantee what was the cause of the Freon leak, they are still charging me for the discharge and recharge, but at the same time, can’t tell me is its due to a manufacturing defect just yet, and that I have to wait for a couple of weeks, and CAN’T GUARANTEE that I would be reimbursed in the future if that’s the case. Why do I need to pay upfront for a service that is covered under warranty in certain occasions if the technicians can’t rule out if it’s covered or not just yet? I don’t mind paying, but I wanted to have the guarantee that if it’s found that it’s a warranty covered problem, that I would be reimbursed right away without any problems. -------------------------------------------------------------------------- Feedback: After complaining in several websites, I've got a call from the service desk informing me that they wouldn't charge for the service after all. Got a call from the quality manager as well, following up. I really hope they change the process when it comes to this problem, to avoid new costumers getting frustrated like I did. Mistakes can happen and, when it gets rectified right away, it feels nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Yagameel on 5/13/2019 at 11:59 PM.

I have been dealing with this dealership for years and wont go anywhere else. Great service and great people. Proffesional and honest. Always happy to work around my time

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
5   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Service was great...this time.

By Val M on 5/8/2019 at 9:21 PM.

I rated this experience 3 Stars only because my last few experiences with Honda South Side dealership were so awful that I tried Sherwood Honda and they were no better. So I came back to the South Side Honda and this time was surprisingly impressed. This time, I would have rated them a 5 Star but my confidence in the dealership was already at a 1 Star. During this experience, they provided me with an LRT ticket, as they could not accommodate my drop off location, they communicated with me reasonably well about pick up options. They contacted me to review the list of concerns they had with the vehicle, I requested they note it and they did, unlike my previous experience when they alerted me to their concerns and placed a RED FLAG/WARNING on the vehicle regarding the brakes instead of just noting it. Needless to say I had someone else look at the brakes and they reassured me that the brakes still had more wear than what the dealership was panicking about. I ended up driving the vehicle another 8 months after their assessment. When I picked up the vehicle this time, they had washed it, I was impressed that they took the time to do this, as this has NEVER happened in the 8 years that I have taken my vehicle for servicing at Honda dealerships and they threw in a coupon for a donut at Ohana's. I originally bought my new 2011 Accord from south side Honda and my paint is already peeling on the roof, as well as around the rear window and when I brought it to their attention at the time, their response was to give me a card to a third party and did not even look at my concern. I do intend on returning to the South Side Honda dealership and I will definitely give them a better review if it is warranted, so I'm hopeful but still not convinced. Thanks for this 1 great experience. Would you recommend this service center? Answer is - Maybe

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I received excellent professional service from Wheaton Honda

By honda guy on 5/3/2019 at 6:11 PM.

Wheaton Honda reacted to my service concerns and did their utmost to alleviate these concerns. I had a rear end noise checked out and diagnosed as a faulty wheel bearing which was replaced on warranty. My service was completed on time and I was very pleased to find that they had washed my car .I would definitely recommend Wheaton Honda for servicing your vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Free oil change is a complete ripoff

By LB12 on 4/27/2019 at 8:16 PM.

I purchased 2017 Honda Pilot with free oil change for life. But they never tell you that you are obligated to purchase all the extra inspections every time you go for an oil change. You cant refuse or you lose your free life change. Free oil change costs $85 but the mandatory services can run up $350. This is a ripoff. I purchased Mazda CX5 with free oil change for life but never been forced to purchase extra inspections. They offer to do more but its My choice if I want to do it or not. When we purchased the vehicle, free oil change was suppose to be a purchase incentive not a way for Wheaton Honda to Wiesel their way to make more money. This is ridiculous. Never buy a vehicle from Wheaton Honda. Its all about filling their pockets. They don’t care about if consmer can afford it or not.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lots of trial and error with no success

By Silver Honda on 4/8/2019 at 2:58 AM.

They can't fix the exact problem with my car's oil leakage. They kept replacing parts, breaking non-faulty parts to get to the part that needs replacement. These are expensive parts and labor. At the end, the technician still did not get it right. Was advised to change more parts and MAYBE it will fix the leak. Upon completion of the last service, drove 10 km alternator stopped working, taught the diagnosis should have picked that uh? This is Honda not just any shop for crying out load. Don't trust this location for any work more that oil change.

I would not recommend this dealer.