Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My salesman was on my side!

By Kjfaith1 on 7/13/2019 at 1:11 PM.

My experience here was very pleasant! My salesman Melvin was such a nice guy and went above and beyond to find just the car for me. I felt as if he was an advocate for me and left very satisfied! I highly recommend Whitten Brothers Mazda and be sure to ask for Melvin, he’s been there for 19 years and knows his stuff!! You won’t be disappointed!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Customer Focused!!!

By MM on 7/3/2019 at 3:20 AM. Helped by MICHAEL SCHATZBERG.

We were just beginning our search for a new vehicle, but after working with Myron Green initially, and Bill Edwards we began to feel Whitten Brothers Mazda was more interested in working with us than anyone else. Ron Spector and Bill Edwards worked very hard to work around our budget to get us a great price. Mike Schatzberg continued these efforts, working well past normal business hours to provide us with great financing terms. Bill stayed hours past closing so he could go over the car with us and answer any questions....Thank you Bill!!! Everyone worked extremely hard to get us into the vehicle we fell in love with and marry that with monthly payments that fit our budget. In short, the staff at WBM did everything they could possibly do to make our dreams come true! Thank you Bill, Ron, Mike, Myron, and Ryan!!! If you want to work with people who work very hard to make YOUR dreams come true, then go to Whitten Brothers Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would recommend Whitten Brothers Mazda to everyone!

By Hlclark on 6/22/2019 at 11:41 PM.

This is our second car purchase from Whitten Brothers Mazda. The staff is friendly and knowledgeable across every department and both times have been the best car buying experience I've had at any dealership, hands down.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By swing on 6/20/2019 at 2:24 PM.

Geraldine and Mike are great to deal with. The whole facility is very nice. Beautiful showroom...explained every feature on the car in detail. Stop by and ask for Geraldine or Mike...you will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

"Above and Beyond help"

By Ole MiMi on 6/18/2019 at 11:11 PM. Helped by Margaret, Chris, Hope and a gentleman whose name I forgot.

Both Curtis and Margaret where so very attentive and helpful with my son, Earnie, and myself today helping me to purchase my Mazda ex 5. Curtis was so thorough and helpful and he made me feel very comfortable with all he did and with his explanations. He and Margaret are a real asset to Whitten Brothers. Thank you for your first class operation and staff Hope was excellent also. Betty Markham

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easiest car buying experience!

By StephG18 on 6/16/2019 at 8:21 PM. Helped by Hope.

My husband and I bought our 2018 Mazda 3 Touring from Whitten Brothers this past weekend. We had been interested in the car earlier in the week, and the whole team from Whitten Brothers worked with us to make sure this was the car for us and that we would be able to buy it. Our sales rep, Harold toast, was super helpful from start to finish; the whole team was zero pressure (which was appreciated). We would definitely buy from Whitten Brothers again!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Appreciated the attention

By Carr66 on 6/16/2019 at 12:41 PM.

Bill Edwards at Whitten Mazda was great! We purchased a used Mazda CX-5 for our daughter. Bill was very knowledgeable about the car and very easy to work with. The entire team was very responsive and customer focused.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Leasing with Whiten Brothers Midlothian VA

By jeter2 on 6/4/2019 at 8:08 PM. Helped by Hope, Mike.

Bill and the entire TEAM at Whitten Brothers were very knowledgeable and easy to work with. They "all" answered my questions and kept there word to stay within my budget. They were very flexible and sincere helping me and my wife through the leasing process. I highly recommend Bill as the best Salesman I've ever worked with. The staff was a pleasure to deal with. Thank you all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mazda Review 2019

By Eliz2019 on 5/31/2019 at 9:28 PM. Helped by Mo Bouhafra (5 Star).

Mo Bouhafra was an exceptional sales rep. He was very knowledgeable about the vehicle plus he provided excellent customer service. I have purchased plenty of new vehicles through a variety of sales rep but Mo out did all of them.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Stand up dealership, that's all you can ask!

By wlpowell on 5/30/2019 at 11:31 PM.

I purchased a pre-owned vehicle from Whitten Brothers last fall. So far the vehicle seemed to be high quality. The buying process was pleasant and low pressure. The upper management is top notch and willing to go the extra mile to make sure the customer is treated fairly. Rare positive experience purchasing a car. Kudos to Whitten Brothers! Now, there were other cars I was looking at that were priced a little lower, but Whitten Brothers was the best "deal" all things considered (quality of vehicle, warranty, customer service, management standing by their dealership, etc.). I will definitely consider them the next time I'm ready to purchase another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Whitten Delivers

By 2018MZDa3 on 5/28/2019 at 1:40 PM. Helped by Mo Bouhafra.

The entire purchase process was efficient. I started the process online and found a 2018 Mazda3 that I was interested in. I completed the online form. Whitten reached out to schedule a test drive and to request that I email my driver's license and current insurance. I arrived for my test drive and the car was ready to go with the A/C on. No waiting!!!! After I completed my test drive, I discussed numbers with Mo and Ron. I was not prepared to purchase then and there, and they did not try any funky tactics to make the sale that day. They followed up with email and I was able to email back on my proposed purchase price. We agreed and set up a time to close on the deal. I completed my paperwork, provided down payment, and drove off in my new car. Overall it was my best new car purchase experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very smooth and made the purchase very easy and non stressfu

By Cmdneo on 5/26/2019 at 10:30 AM. Helped by Allen Stewart.

Bill was top notch and very patient. He worked with us as we went from car to car trying to decide on a purchase. He understood how big a purchase a car is and worked with us through the whole process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful guidance through buying - 3 cheers for Melvin

By cx9cx3 on 5/24/2019 at 8:19 PM.

Whitten Mazda has largest variety of Mazda vehicles in Richmond VA area- esp for used vehicles. Overall the dealership made us feel welcome. Our sales consultant- Melvin - was very helpful ensuring through the test drive process that my daughter was actually comfortable with the car. Closure of the process was fairly smooth and fast. Like other dealerships, they did try to sell add-ons, but were not too pushy. In my case- I had to go back to get an add-on installed after purchase of the car. Dealership did provide me a good price and prompt service. Overall a prompt, smooth and pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Friendly!

By cstabile115 on 5/23/2019 at 5:58 PM. Helped by Mo Bouhafra.

Mo B., Hope G. and Michael S. were a great team to work with! Everyone was quick, informative, and friendly. Down to earth pricing options too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service by all, especially Harold Toast III

By ddodgen on 5/20/2019 at 10:01 PM.

excellent service by all, especially Harold Toast III. All other functions performed flawlessly Thank you to all at Whitten Mazda. Will see you soon. ok

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The Mazda Experience

By Sokrbob on 5/10/2019 at 8:29 PM. Helped by Myron Green, Hope and Dave.

Wonderful sales people and staff at Whitten Mazda, contributed to a satisfying purchase. We are now the proud owners of a 2019 Mazda CX-3 and could not be happier. Love our Mazda Experience. Sincerely, J&B Knieriemen

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Surprisinigly Good Experience

By Nick on 4/18/2019 at 2:18 PM.

Like so many people I'm not a fan of the whole buying a new car thing, but our experience with Whitten Bros. Mazda was surprisingly pleasant. Pleasant enough that we ended up buying a new CX-5 on the spot - despite our initial plan to leave and think about it! Harold Toast was informed on his product, wasn't pushy, and made us feel comfortable dealing with him. Same for Nick the manager who gave us a reasonable price and fair trade-in allowance. Not so great though is the picking up the car stage. The paperwork aspect on the financial side could be improved, but that may be the case at all dealerships. And at this stage I wasn't in the mood for the hard sell on the extras - sealants, warranty extensions, etc. I just wanted to get my new car! To be fair this is probably the same at all dealerships, and upselling is part of it, so I don't fault Whitten so much as the industry practice. Despite that it was a surprisingly good experience and we are enjoying our new CX-5 immensely. So thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personalized service

By beachlvr on 4/14/2019 at 10:32 PM. Helped by Monty Baker.

The team was not pushy, but informative. Things that I had concerns about, the personnel I worked with Monty Baker did an awesome job to take care of those things and made sure we felt comfortable with our new purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Whitten Brothers Mazda is top of the line

By Carolyn123 on 4/10/2019 at 10:50 PM.

My experience at Whitten Brothers was top of the line. My sales associate was kind, knowledgeable and patient. He took the time to accommodate every concern and request I had. All in all I am very happy with my purchase and the service I was given at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth, easy car buying experience

By Jcm7401 on 4/7/2019 at 1:32 PM.

Ron and Bill were very professional and helpful in the purchase of a new Mazda3, while helping me in the process of turning in a leased Mazda6. I feel I received a fair deal, and didn’t have to spend much time in the closing process. Would have preferred a little less of the sales of add-on services, but understand that is an inescapable part of the process.

I would recommend this dealer.