Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer and Service Experience

By Kdf43217 on 7/22/2019 at 5:10 PM. Helped by Jay in Finance.

Overall great experience! Willie did a great job making sure we got the products we wanted for the best deal. Willie was very courteous and professional from start to finish - initial discussions, buy process, demonstrating car set up, to drive away. Jay was also very courteous and professional during the paperwork process. Margaret was great in setting me with a warm intro to Monty and Willie. Overall great dealership experience! Everyone we encountered was welcoming and willing to offer assistance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kevin and the red magic school bus

By Red magic school bus on 7/22/2019 at 2:39 PM.

Kevin was great! He told you the features but want a pushy sales person! I also enjoyed the upfront pricing and even the upfront trade in values. They also found new a better interest rate then USAA, which is not easy. It took a while but that was not surprising ... we asked a lot of questions and he always had or got the answer. He also FILLED THE TANK ALL THE WAY! I've always hated buying a car with half a tank of gas! Keep Ole kev around, he's great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Good pricing,helpful agent and staff,Great experience

By Dave1 on 7/19/2019 at 9:06 PM.

Josh was most helpful and able to answer all our questions. Although we didn't purchase any additional coverages, they were good plans and well presented. Facility was amazingly clean. I will purchase from you in the future and will recommend you to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Morgan221 on 7/19/2019 at 12:00 AM. Helped by Hope.

We had a wonderful experience at Whitten! From the moment you walked in they were friendly and made the new car buying experience amazing! We couldn’t be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone were wonderful

By David on 7/18/2019 at 7:25 PM.

From the moment I walked through the door everyone were nice and helpful. Everyone worked hard to get me in the truck I wanted. I would love to work with the staff again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Melody12 on 7/18/2019 at 6:47 PM.

Howard from the beginning was really helpful and understood my situation and went up and beyond to find the best deal for me and my family. Thanks Howard

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Honest and open experience.

By flint2 on 7/18/2019 at 1:10 PM.

Josh was great to work with, he was Patient and answered all questions honestly and completely. Paperwork was quick and easy and done with humor and very little paper..

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Made car buying easy

By car buyer on 7/17/2019 at 1:23 PM.

Curtis was our sales consultant and he was great. He answered all of our questions and let us test drive it numerous times. There was no pressure to buy right then and there which was very nice. The finance department was also a pleasant experience. Overall it was a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a jeep

By Cweakley on 7/12/2019 at 2:07 AM. Helped by Emma couch.

Trayvon was an excellent salesman. He was patient and polite. He was not pushy at all. He answered all of our questions with a complete knowledge of the vehicle. Trayvon is an asset to Whitten brothers and I wish him him all the success in his career. I would definitely return to purchase from him in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The team was so helpful

By Carly H. on 7/12/2019 at 12:17 AM. Helped by Evan Lanier.

I’ve been to this dealership twice now in the past few years. They seem to genuinely love helping you find what suits you best and are willing to work with you. I dealt with Evan Lanier and he picked the perfect car for me right off the bat and was very patient with me in getting all of my ducks in a row to trade in my vehicles. Would recommend to anyone and everyone!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great Service with No Pressure

By SNAP35 on 7/9/2019 at 10:50 PM.

Willie Stewart was interested in helping my son and myself find vehicles that suited us, not just making a sale. I ended up buying my son's car elsewhere but went back and purchased a new RAM 1500 from Willie. Easy and good experience...….certain I'll enjoy my RAM for years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Vehicle

By Jeep Couple on 7/9/2019 at 11:43 AM.

We bought a Jeep Wrangler from Trevon. I loved driving it so much, we went back and bought a Unlimited Rubicon. We always have a great experience with Trevon and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a car!

By Mandiez1 on 7/8/2019 at 5:04 PM.

After having a not so great experience with your Ashland location Kevin Raj made our Midlothian experience amazing! We were greeted kindly at the door and the warm welcome never wore off the entire time we were there! They were very knowledgeable about the car we were there to buy and explained the whole process to us. He made car buying fun and personable, he even got a goody hat ready for our 3 year old daughter ( which she went crazy over!!! ) We have sent a friend in your direction after they fell in love with the Charger! If anyone ask about where to buy a Dodge it will be Midlothian Whitten Brothers! Thank you guys so much for your time and an awesome ride :) !!! ~ Mandie Reed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BestJeep Dealer in Virginia

By JT74 on 7/5/2019 at 6:28 PM. Helped by Hope.

I sent an email request for information about a specific car on Friday evening after they had closed. I received an instant automated response and a call the next morning within 30 minutes of the opening. Ryan was professional and polite. She scheduled an appointment that afternoon for us to come in and see the car. It was a 2 hour drive from where we live to the dealership. We were met upon arrival by Howard who instantly got the keys and pulled the car up. We took a quick drive and were on our way back home in just under 2 hours. Hope herded us through the financing and paperwork as fast as humanly possible with completely transparent, clear explanations and recommendations. "Top notch"! We were home with our new car in under 6.5 hours! 4 of those hours were driving down & back. You can not go wrong doing business with these folks. Courteous. Good listeners. Fair. Will work hard to make you happy. Best car buying experience you can have anywhere in the Mid-Atlantic.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Comfortable, efficient, enjoyable.

By Bo43 on 7/4/2019 at 3:56 PM.

Able to accomplish our goal of purchasing a vehicle at a fair price. Kevin Rah guided us through the process in a clear concise manner and his manager was honorable and fair to negotiate with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying at Whitten Brothers

By mgdicken on 7/3/2019 at 11:20 PM.

I visited the web site and was able to find a vehicle and every detail about it. It was super easy to navigate through. The first person I talked to on the phone was extremely pleasant, her name was Ryan, so I set up an appointment. Josh Turner greeted us at the door and walked us through the buying process with a smile. He was professional and knowledgeable throughout the whole transaction. I would definitely recommend Josh and Whitten Brothers to anyone in the market for a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle free experience...

By Don G on 6/30/2019 at 1:11 AM.

Had a great buying experience at whitten brothers this week. Thanks to Willie Stuart for his knowledge and easy going attitude. The entire process was streamlined and took very little time. Very happy with my new truck...!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Super Buying Experience; Price can't be beat!!

By James and Diana 2019 Durango RT on 6/28/2019 at 2:04 PM.

The Sales Representative (Errol Raj) was FANTASTIC!! The General Sales Manager (Sheri) was straight forth and provided a deal that NO ONE could beat. Would be great if Whitten Brothers would open a dealership close to Fort Lee and surrounding area that would surely provide the ultimate savings buying experience to consumers in the area. My wife have been buying automobiles for over 40 years and this dealership Sales Representative and General Sales Manager rate in our top three buying experience. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Howard Hall was very helpful and professional.

By BigJim on 6/24/2019 at 7:44 PM. Helped by Jeff Boyer and Michael Shatzburg.

I would not buy a car anywhere but Whitten Brothers. I always feel like I get a good deal. Howard Hall was very helpful and very professional. The staff at Whitten Brothers is friendly and attentive. Even the Finance specialist was easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Returning Customer

By MMarkland on 6/24/2019 at 8:22 PM.

Abdul was exactly what we needed for buying the car. He pointed us in the right direction to start our seach and was not pushy. When I asked for space, he did it exactly as I asked and when I was ready, he was ready. Very easy to talk with and great to get everything done. Work was quickly done and he fully explained everything and made my wife comfortable with the purchasing process.

I would recommend this dealer.