Whitten Brothers of Richmond
Dealer 2-Year Rating |
Dealer Reviews
Buy from here!
From inquiry on the internet to delivery of my new vehicle, everything was GREAT and they were very easy to work with ! I would recommend them : )
I would recommend this dealer.
Electronic & Transmission Warranty Issues
Took truck in for service because of electronic messages on my radio/phone/nav systems telling me to contact dealership. In addition, I've been having problems with vehicle shifting to and from over drive. They upgraded software on radio that somehow fixed all issues for two days, however on the 3rd day resurfaced. As a result My Service Adviser, Tracy Boone was able to get it diagnosed quickly and the tech determined my system needed replaced. As far as the transmission goes, my truck was test driven, but in city where the problems don't exist. It usually only happens after driving at speeds over 55 for a longer period of time. Unfortunately, I have to wait until my transmission starts to fail more frequently costing me additional revenue in gas mileage. Truck went from HWY average of 21.5 MPG to 17 MPG.
I would recommend this dealer.
service is beyond excellent
This was my third vehicle I had bought from this dealership. Their service has always been excellent but it has only gotten better and easier. I called my sales person, Margaret. I bought my previous two vehicles from her. She is smart, nice and knows exactly how to deal with people. (I am not the easiest customer.) through several conversations and a few visits, she found the truck I wanted and then I talked to Jeff, who I believe is a sales manager. Jeff was also just as awesome. He was nice and very helpful. He was very transparent in our conversations. (Which you dont always have at car dealerships) Then came time to sign the papers with Hope. Hope was great also. The paperwork was pre-done so I was not there for very long. She was very knowledgeable and very sweet. My advice to people going here, please ask for these people. You will not be disappointed. I wont buy another vehicle from any other dealership or person. Those three make a great team and provide a great experience.
I would recommend this dealer.
Excellent customer service with Jevon Goodman for my...
Excellent customer service with Jevon Goodman for my vehicle maintenance at Whitten Brothers as always! No hassles, no fuss and Jevon was a pleasure to work with! Thanks so much Jevon!!
I would recommend this dealer.
Everything was great . Probably my easiest car purchase .
We contacted Whitten Bros. via email while were traveling . We were just looking , and then Bruce Anderson got involved . We decided that our first choice was not going to work out , and Bruce looked into an alternative vehicle , which is now our new car . He was a pleasure to deal with , and was everything I would look for in a salesperson. The entire staff was great , and made my purchase one of the best ever .. I was very impressed with Whitten Bros.
I would recommend this dealer.
Emissions Recall
Very efficient check in, repair done on schedule. Car pickup smooth, quick and clean. My service advisor, Adam, was great! And Mary helped with the rental car, which I appreciated. Very satisfied
I would recommend this dealer.
Scheduled maintenance
Great experience. I was greeted by name when I arrived, all my service requests were reviewed and I was kept informed of the service/progress with texts throughout the day. When I went to pick up my vehicle, I was again greeted by name, the paperwork was out and ready and my car was brought around very quickly. Very polite and professional people and a wonderful experience.
I would recommend this dealer.
Airbag recall and oil change service
everyone was friendly from the start to finish, and I received timely texts and phone calls as to the status of the vehicle, overall a very good experience
I would recommend this dealer.
Service Department
Excellent Service Department and Tracey Boone is the Best or the Best. Always working for the customer, knowledgeable and maintains communication during repair. All work is completed on time as promised.
I would recommend this dealer.
Service Dept
I had an issue with my Jeep that was purchased 9 months ago. Got me in same day , ordered part, kept me informed through out the repair. Best customer service I have had in a very long time.
I would recommend this dealer.
Years a satisfied customet
Any department I have encountered has always treated me with respect and curtosy. Keith makes sure my,car needs are met and I am a happy customer. I went elsewhere once, quickly knew I had made a mistake, traded it in for a Pacifica and now I am a Whitten customer for life
I would recommend this dealer.
Awesome sales consultant
Trevon is a wonderful sales consultant that made purchasing experience terrific. He is VERY knowledgeable about the products on the lot and went the extra mile to pair my phone, handle my insurance change and teach me about my new Durango. The dealership is welcoming and spotless and all of the folks I interacted with were friendly and professional. This is the second car I bought there and have always been pleased with service (Tracy Boone is fantastic) and parts as well. Highly recommend!!
I would recommend this dealer.
Great to work with. I
They graciously worked my vehicle in on the last day of August to get it inspected AND took care of a recall!! They made me feel special!
I would recommend this dealer.
Great service
Tracy was my advisor and I waited in the waiting while the repairs were done to my truck. The staff was very friendly and inspected what I had concerns with on my vehicle. They knew I had to head back work so I was in an out pretty fast.
I would recommend this dealer.
Great car buying experience
Willie is friendly, professional and has a great personality. No pressure sales and took the time to answer any and all questions. Like dealing with an old friend!
I would recommend this dealer.
Oil change new battery
I experienced great customer service as they were professional, polite, and timely. The service department contacted me throughout the process and gave me regular updates.
I would recommend this dealer.
Excellent Customer Service
I recently purchased a Jeep Renegade from Whitten Brothers- Curtis Smith was my Sales Person. Curtis was very knowledgeable, friendly, professional and no pressure Sales Man. During the whole time he asked questions to get what I was looking for and my understanding of the process. I received a complete overview of the Jeep and invite to contact him for nay further questions or concerns. I would have to say this was the smoothest transaction purchasing a new vehicle that I have had. I highly recommend Curtis to anyone who wants a Top Notch Sales Man.
I would recommend this dealer.
Best Deal ever
Even listened to my needs showed me available trucks and never pressured me into buying something once. This is the type of salesman I like to work with.
I would recommend this dealer.
Service department is extremely busy
Would easily have been a 5 star rating but appointments are weeks out. If you call the dealership they say they are a month out. If you go to their website I was able to get appointments 2 and 2 1/2 weeks out for my truck and wife's car. Bought both vehicles new here and there was no charge for anything - even the rental cars were free.
I would recommend this dealer.
Great service, friendly staff
Buying a new vehicle can be a lengthy process, Whitten made this easy and Jon was great to deal with. no pressure, let me decide what i wanted to do, made the pricing simple and didn't push me to purchase any extras i wasn't willing to purchase. Overall a great experience. Definitely will come back.
I would recommend this dealer.