Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy from here!

By Lisa G. on 10/20/2019 at 7:58 PM. Helped by Finance, Jay Dawson, Internet, Emma and Sherry... and sales Woogie ( I think ). All of them were SUPER !.

From inquiry on the internet to delivery of my new vehicle, everything was GREAT and they were very easy to work with ! I would recommend them : )

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Electronic & Transmission Warranty Issues

By Mark Alexander on 10/15/2019 at 1:31 PM. Helped by Service, Tracy Boone.

Took truck in for service because of electronic messages on my radio/phone/nav systems telling me to contact dealership. In addition, I've been having problems with vehicle shifting to and from over drive. They upgraded software on radio that somehow fixed all issues for two days, however on the 3rd day resurfaced. As a result My Service Adviser, Tracy Boone was able to get it diagnosed quickly and the tech determined my system needed replaced. As far as the transmission goes, my truck was test driven, but in city where the problems don't exist. It usually only happens after driving at speeds over 55 for a longer period of time. Unfortunately, I have to wait until my transmission starts to fail more frequently costing me additional revenue in gas mileage. Truck went from HWY average of 21.5 MPG to 17 MPG.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service is beyond excellent

By Doug Forren on 10/14/2019 at 4:35 PM. Helped by Jeff-manager Hope-finance Margaret will always get 5 stars.

This was my third vehicle I had bought from this dealership. Their service has always been excellent but it has only gotten better and easier. I called my sales person, Margaret. I bought my previous two vehicles from her. She is smart, nice and knows exactly how to deal with people. (I am not the easiest customer.) through several conversations and a few visits, she found the truck I wanted and then I talked to Jeff, who I believe is a sales manager. Jeff was also just as awesome. He was nice and very helpful. He was very transparent in our conversations. (Which you dont always have at car dealerships) Then came time to sign the papers with Hope. Hope was great also. The paperwork was pre-done so I was not there for very long. She was very knowledgeable and very sweet. My advice to people going here, please ask for these people. You will not be disappointed. I wont buy another vehicle from any other dealership or person. Those three make a great team and provide a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent customer service with Jevon Goodman for my...

By Ruth on 10/9/2019 at 1:48 PM. Helped by Jevon Goodman.

Excellent customer service with Jevon Goodman for my vehicle maintenance at Whitten Brothers as always! No hassles, no fuss and Jevon was a pleasure to work with! Thanks so much Jevon!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was great . Probably my easiest car purchase .

By Phoenix1 on 10/6/2019 at 6:58 PM.

We contacted Whitten Bros. via email while were traveling . We were just looking , and then Bruce Anderson got involved . We decided that our first choice was not going to work out , and Bruce looked into an alternative vehicle , which is now our new car . He was a pleasure to deal with , and was everything I would look for in a salesperson. The entire staff was great , and made my purchase one of the best ever .. I was very impressed with Whitten Bros.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Emissions Recall

By Jay on 9/30/2019 at 3:04 AM. Helped by Adam, & Mary.

Very efficient check in, repair done on schedule. Car pickup smooth, quick and clean. My service advisor, Adam, was great! And Mary helped with the rental car, which I appreciated. Very satisfied

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Scheduled maintenance

By Suzy on 9/29/2019 at 2:55 PM. Helped by Jevon in service.

Great experience. I was greeted by name when I arrived, all my service requests were reviewed and I was kept informed of the service/progress with texts throughout the day. When I went to pick up my vehicle, I was again greeted by name, the paperwork was out and ready and my car was brought around very quickly. Very polite and professional people and a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Airbag recall and oil change service

By david on 9/23/2019 at 1:19 PM.

everyone was friendly from the start to finish, and I received timely texts and phone calls as to the status of the vehicle, overall a very good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Jw on 9/21/2019 at 12:56 AM. Helped by Tracey Boone.

Excellent Service Department and Tracey Boone is the Best or the Best. Always working for the customer, knowledgeable and maintains communication during repair. All work is completed on time as promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept

By Amp on 9/20/2019 at 11:41 AM. Helped by Adam in service Dept.

I had an issue with my Jeep that was purchased 9 months ago. Got me in same day , ordered part, kept me informed through out the repair. Best customer service I have had in a very long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Years a satisfied customet

By Oma4997 on 9/20/2019 at 12:17 AM. Helped by Keith.

Any department I have encountered has always treated me with respect and curtosy. Keith makes sure my,car needs are met and I am a happy customer. I went elsewhere once, quickly knew I had made a mistake, traded it in for a Pacifica and now I am a Whitten customer for life

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome sales consultant

By Bully Momma on 9/11/2019 at 10:56 AM.

Trevon is a wonderful sales consultant that made purchasing experience terrific. He is VERY knowledgeable about the products on the lot and went the extra mile to pair my phone, handle my insurance change and teach me about my new Durango. The dealership is welcoming and spotless and all of the folks I interacted with were friendly and professional. This is the second car I bought there and have always been pleased with service (Tracy Boone is fantastic) and parts as well. Highly recommend!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to work with. I

By MsAdkins on 9/6/2019 at 9:10 PM. Helped by Kevin in service.

They graciously worked my vehicle in on the last day of August to get it inspected AND took care of a recall!! They made me feel special!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By nick.pinero on 9/5/2019 at 5:09 PM. Helped by Tracy Boone.

Tracy was my advisor and I waited in the waiting while the repairs were done to my truck. The staff was very friendly and inspected what I had concerns with on my vehicle. They knew I had to head back work so I was in an out pretty fast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By L&M on 8/23/2019 at 2:01 PM.

Willie is friendly, professional and has a great personality. No pressure sales and took the time to answer any and all questions. Like dealing with an old friend!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change new battery

By Mdodge on 8/18/2019 at 11:52 AM. Helped by Tracy boone.

I experienced great customer service as they were professional, polite, and timely. The service department contacted me throughout the process and gave me regular updates.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Kenr31 on 8/12/2019 at 7:44 PM.

I recently purchased a Jeep Renegade from Whitten Brothers- Curtis Smith was my Sales Person. Curtis was very knowledgeable, friendly, professional and no pressure Sales Man. During the whole time he asked questions to get what I was looking for and my understanding of the process. I received a complete overview of the Jeep and invite to contact him for nay further questions or concerns. I would have to say this was the smoothest transaction purchasing a new vehicle that I have had. I highly recommend Curtis to anyone who wants a Top Notch Sales Man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Deal ever

By Booforu24 on 8/11/2019 at 1:34 AM. Helped by Evan.

Even listened to my needs showed me available trucks and never pressured me into buying something once. This is the type of salesman I like to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service department is extremely busy

By soldierpj on 8/8/2019 at 2:45 PM. Helped by Adam in the service dept..

Would easily have been a 5 star rating but appointments are weeks out. If you call the dealership they say they are a month out. If you go to their website I was able to get appointments 2 and 2 1/2 weeks out for my truck and wife's car. Bought both vehicles new here and there was no charge for anything - even the rental cars were free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, friendly staff

By LS87 on 8/5/2019 at 11:51 AM.

Buying a new vehicle can be a lengthy process, Whitten made this easy and Jon was great to deal with. no pressure, let me decide what i wanted to do, made the pricing simple and didn't push me to purchase any extras i wasn't willing to purchase. Overall a great experience. Definitely will come back.

I would recommend this dealer.