Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience!

By Durango on 10/9/2019 at 2:53 PM. Helped by Don DiPaulo.

Excellent dealership, excellent sales by Don DiPaulo. The entire process was smooth and streamlined. Left feeling very happy with the whole process. I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure dealership

By JefMat on 10/8/2019 at 5:45 AM. Helped by Jared Nelson.

Jared Nelson is the guy you want to deal with, not only knowledgeable on vehicles , but funny too. Made the whole buying experience a pleasure and not forced like some other dealerships. I highly recommend Wickstrom Auto Group in Barrington to purchase your next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership!

By Mark S. on 10/1/2019 at 4:10 PM. Helped by Tony DiPaulo.

Tony DiPaulo is the man to see! He made the entire process extremely smooth. I would highly recommend him to anyone looking for a new car. His knowledge and professionalism was exceptional. Even after the purchase of my 2020 Jeep Gladiator was complete, he followed up to make sure i was loving the new ride.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Aweful service department

By GiGi on 9/28/2019 at 11:06 PM. Helped by Angel.

Brought car in for oil change and hole in windshield wiper container. Hour and a half for oil change and to tell me there’s a hole and would be another hour for that an alignment. Hour and a half later still waiting to finish alignment and nothing else fixed!! Wasted over 3 hours! Crap service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service Experience

By Rosa F. on 9/26/2019 at 6:36 PM. Helped by Eric Jensen, Denise Ryman.

My boyfriend was looking to buy a new car and after having a pretty unhelpful experience at another dealer, we chose to try Wickstrom Auto Group. I am so glad that we did! We met with Eric Jensen who patiently listened to my boyfriend’s needs and worked with him to find the right vehicle. The entire time we were there, Eric answered all the questions that were asked and even set me up in a private space so I could get some work done while he and my boyfriend finished their transaction. Overall I was blown away with how supportive and patient Eric was to us and how easy he made it for my boyfriend to drive away with the vehicle he wanted. If you need help with buying a new or used car, I would suggest asking for Eric Jensen at Wickstrom Auto Group. You won't regret it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied car buyer

By schwelld on 9/18/2019 at 2:16 AM. Helped by Eric Jensen.

Eric Jensen of Wickstrom Jeep Dodge helped me purchase a used car and I will definately go back to him for my next vehicles when the time comes. Not only did he take great care of me but the process was painless...unlike previous experiences at other dealerships. He was also very helpful when it came time to bring my car in for service. Eric showed professionalism and was in no way salesy. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Fantastic

By lhearn on 9/11/2019 at 11:07 PM. Helped by eric jensen.

I had the pleasure of buying a vehicle here yesterday. Eric Jensen was extremely helpful and informative during the entire process. It was clear that my best interest was in mind the entire time. This was the best car buying experience I've ever had. I would highly recommend anyone to come to this dealership and work with Eric!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience buying a RAM 3500

By Paul J. on 9/9/2019 at 2:06 PM. Helped by Eric Foret.

Eric Foret was excellent in not only his passion for his knowledge in trucks especially the RAM series, but his knowledge, responsiveness and excellent interpersonal skills as well. He never pressured me through the entire process. He spent a lot of time answering all my questions. I called him on a trip with a technical issue and he was the only one who quickly solved the problem. I would recommend buying from Eric and this dealership. The owner and sales manager are very hands on for customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional Experience - Don DiPaulo & Wickstrom

By mmcgrat on 8/31/2019 at 11:01 PM. Helped by Don DiPaulo.

I was searching the Chicagoland area for best price offers on the Jeep Gladiator. I had specific option and trim setting specifications. Don DiPaulo's response and engagement to answer all my questions fully, honestly and transparently easily set him (and the Wickstrom dealership) apart from almost every other dealership I interacted with across a 40-mile radius of my home. Don's responses were timely and it was clear from the beginning that he valued my satisfaction over simply pushing a quick sale of a vehicle that may not be perfect for me. He provided information and suggestions, including potential factory builds and other customization, that displayed a quality of care far beyond the other dealer salespeople that I interacted with. Unfortunately, Wickstrom didn't have the exact model and options that I wanted in stock, and a couple other dealers did. Don did everything he could to make it work at Wickstrom, but when it became evident that the best/easiest answer for me was to go with a good price I had been able to negotiate at another dealer, Don continued to provide me with useful information and feedback even after he knew I would not be able to purchase the vehicle from him. In my experience his actions were unheard of when dealing with car salesman, and it made a big impression. I will be referring any friends interested in a CDJ to Don and Wickstrom as they really set themselves apart from other dealers across Chicagoland in terms of customer service, professionalism, transparency and honesty. Thank you Don and Wickstrom for your time and professionalism. I look forward to working with you again on a future car purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By daniellejeep99 on 8/30/2019 at 1:15 AM. Helped by Eric Jensen.

Wonderful experience, great service, and good pricing. Eric was so kind and helpful while I was purchasing my first car here! I cannot recommend enough!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Eric Jensen Sales Consultant

By Rev on 8/29/2019 at 4:03 PM. Helped by Eric Jensen.

I have worked Eric Jensen Sales Consultant at Wickstrom Jeep in Barrington, IL over several years and multiple vehicle purchases. I cannot emphasize enough the quality of the buying experience with Eric and Wickstrom. Most important Wickstrom retains top talented sales professionals like Eric which is reflective of a long term view/relationship with its customers and how it treats its sale team. Eric knows me from working with him over years and as a result can quickly help me identify what vehicle features are important for me. My most recent purchase with Eric was predictable, pleasant and straightforward. I purchased a 2020 Jeep Wrangler Rubicon Unlimited. Eric is extremely knowledgeable about the Wrangler and reaching agreement on the price was fair from the start to finish. If you are considering a Jeep purchase I encourage you to stop by Wickstrom and ask for Eric. Also, I should mention Wickstrom’s service department is very efficient and customer friendly as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Third purchase here - Don DiPaulo is great!

By MrEd on 8/26/2019 at 6:46 PM. Helped by Don DiPaulo.

Ordered a Charger through Don DiPaulo. This is my third time dealing with Don/Wickstrom and I'm very pleased with my experiences, especially compared to some dealers I've dealt with in the past. Don and the other dealership personnel are professional and easy to deal with, and no games like other dealers. They were very honest upfront regarding the availability of my vehicle, and also the pricing. Don kept me informed of the status throughout the process, and when he wasn't available, his Sales Manager provided information. I'll definitely be back for future purchases!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ram Buying at its best

By New Ram guy on 8/21/2019 at 2:35 PM. Helped by Josh Reed.

Our Wickstrom buying experience was ideal. Josh took care of us and gave me time to research, shop and Wickstrom was ultimately the place I started my journey and finished my car buying experience. It was a great experience and one that is consistently the same with each car we buy from Wickstrom. Their customer service is unmatched, the facilities are fantastic and their service department is fast and comfortable. I only wish that I had not wasted time shopping around as Wickstrom gave me the best deal anyway. 5 stars every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eric Jensen is the best

By glo on 8/13/2019 at 11:16 PM. Helped by Eric Jensen.

We'd would be pleased to give you a review of our experience with you and Wickstrom Auto Group. Eric Jensen is a total professional and very knowledgeable Salesman. He gave us complete details about the car we were looking to purchase, a 2018 Dodge Caravan Van. He answered all our questions, since its been about 14 years since we bought our last van. We went for a tour of the facility and service bay and then went for a test drive of the new van pointing out all the details. We had such a pleasant experience we would definitely recommend not only Eric Jensen as the person to see when thinking about buying a new Van, Jeep or SUV but go to Wickstrom for their shopping experience. Thank you again, David and Gloria Yaeger

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best!

By Dderita on 8/12/2019 at 4:54 PM. Helped by Jared.

Love going to Jeep! The service is amazing. The staff is awesome and so helpful. We always go see Jared in sales. He’s great with finding what we need and want and always gives sincere advice! He isn’t trying to just sell you a car. He truly cares about you and what’s best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep

By Zeppelin15 on 8/10/2019 at 1:42 AM. Helped by Andrew Nichols.

Bought a new Jeep Gladiator at Wickstrom through Costco's Auto Program. Andrew helped me out. He was very knowledgeable of the Jeep lineup and answered all my questions and concerns. Wickstom is not the closest Jeep dealership in my area but their reputation speaks for themselves. Glad I made the right choice. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By MBRAM on 8/6/2019 at 12:55 AM. Helped by Eric Jensen.

Eric Jensen is a very attentive and accommodating sales professional. I have worked with Eric on a few purchases and he has been consistent with each transaction, taking the time to understand my needs and do his best to meet my expectations. If you are looking for a knowledgeable sales professional who has your interest in focus, Eric is the right person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Jackie2626 on 8/4/2019 at 2:43 AM. Helped by Eric.

Had a great experience the past 2 cars I got from there. Very helpful! Eric was my sales rep and helped me out with everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Work with Eric Jensen!

By MRK1369 on 8/1/2019 at 7:02 PM. Helped by Eric Jensen.

Worked with Eric Jensen to purchase a used 2017 Jeep Grand Cherokee and the experience was excellent - Fast, convenient, and most importantly no surprises. I would recommend him to anyone searching for a new/used car!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great job!

By Monica1206 on 7/29/2019 at 7:04 PM. Helped by Andrew Nichols.

Thank you Andrew Nichols for a job well done. Your professionalism and courtesy was very much appreciated. Excellent follow up and customer service! Denise was also great to work with and provided valuable information and follow up!

I would recommend this dealer.