Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
4  
Overall Experience
3.6  
Price
3.8  
Quality of Work
3.6  
Service
1.6  

Dealer Reviews

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Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Attempted to buy a vehicle.

By Andrew123 on 7/26/2017 at 4:08 PM. Helped by Gerry.

Went in looking for a specific vehicle. I was shown EVERYTHING BUT that vehicle. I asked the financial guy to run the numbers on a SPECIFIC vehicle. He said he would and would call me back. We called him back TWO DAYS later...he didn't run the numbers on that car. BUT he ran the numbers on another car...that we specifically stated we didn't want!! He AGAIN stated he would run the numbers on the vehicle we wanted and call us back. We're still waiting...it's been 5 days. We decided to head up the road to Harris. Got the vehicle we wanted for 10,000 less than at wille.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So easy

By Dunlevy75 on 4/2/2017 at 2:48 AM. Helped by Patrick,Brett..

Super easy painless experience. I have 3 boys 2.4yrs,9,13 . They had us out and driving after we agreed on #s in less then 2 hrs. No hassle and next to no work on my part. We traded up and are quite happy with the outcome recommend Willie to anyone serious about buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest vehicle purchase

By NLMD on 9/12/2016 at 8:47 PM. Helped by Frank and Gerry.

We've bought 4 vehicles from various dealerships around town and never had such an easy transaction. We spent months looking for a good 7 seater vehicle at what felt like every dealership from Duncan to Victoria and finally settled on Willie Dodge for the 2016 Journey. When we came in a half hour before the dealership closed we were greeted by Frank who was easy going and willing to help us find what we needed. We went for a test drive and checked out the different options available. He wasn't pushy at all but was very willing to help us find what we needed and within our budget. We went home and decided to go ahead and make the purchase. It was super relaxed, didn't feel forced into a deal, wasn't being pushed into buying a vehicle with options we didn't need. I sat with Gerry from finance and again, he didn't rush through thing despite them being busy, wasn't pushing extra warranties, and was very knowledgable with and patient with my many questions. All in all it was a great experience and I'd highly recommend Frank and Gerry.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Barely fit for the road

By Nick Laro on 7/18/2016 at 6:24 PM. Helped by Geoff & Mike.

We looked at a used vehicle with this dealership, which was claimed to be accident free and in excellent low mileage condition. However, we found deep scratches along one side, and a cracked bumper by the rear tail lights, with further scratch marks on the rear. We had a quick check underneath and found it was really very rusty for a vehicle that was only supposed to have 36,000kms on it. We also noticed that the tires had very little tread left on them, especially the rears which were unevenly worn too. We pointed out this to the dealer, and they admitted the tires were worn and uneven, but refused to replace the tires for something safer. We checked the tires depth with a tire gauge, and in parts they were less than 3mm. We asked if they would offset the cost of replacement tires against the price of the vehicle, but they refused. They eventually asked us to pay for half the cost of the tires onto of the asking price. We felt this was unreasonable, and the sale man just walked away! So we went elsewhere, we would not recommend a dealership that seemed perfectly happy to sell a car with almost illegal tires, that was really rusty underneath, and has clearly been hit. Buyer beware.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Friendly Service

By WesSan on 6/8/2016 at 5:59 PM. Helped by Mike, Joe and Marcus.

We knew what we were looking for - a 2016 Jeep Trailhawk - just had to find out which dealer would give us the best sale - and it was Willie. Mike and Joe were both very helpful, as well as Marcus in the Parts Department. We are enjoying our new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attentive, knowledgeable and caring staff!

By Ang L on 5/4/2016 at 11:51 PM. Helped by Mike Willie // Chris Upshon.

I was more than impressed with the entire buying experience at Willie Dodge. Mike and Chris were able to put us in the perfect vehicle for our families needs. From the "just looking" stage, all the way to our purchase day, all of our questions were answered promptly and in detail. I walked into the dealership with a list of everything I need in a vehicle, the price I was looking at spending and the things I didn't care to have and they were able to find me the perfect vehicle with EVERYTHING on my list. Plus they got us a great price on our trade in. Mike Willie went out of his way for us and listened to our every concern and question I had, and I had A LOT of questions. I highly recommend Willie dodge to anyone looking for a comfortable, non pushy and not rushed sales experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new vehicle, great experience, highly recommend.

By Coop660 on 3/9/2016 at 6:21 AM. Helped by Mike Wille, Mario Velazquez.

I was looking to purchase a charger srt 392. We found one in Edmonton, but that dealership was very difficult to deal with. Mike Willie quickly found me another one and had the vehicle delivered next day. Smooth purchase, highly recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never Again!!

By KJ16 on 3/21/2016 at 8:51 PM. Helped by Darcy, Dan, Gavin.

If I could rate this service department lower than a 1 star I would... Nothing but problems from day one ... Had issues this car lot with warrenty work... Found Dan and Darcy Campbell impossible to work with... Again it was all warrenty work ... After many calls into Chrysler Canada.... We now are recieving excellent service elsewhere. Gavin was a breath of fresh air in the service department...

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Dave From Victoria on 3/9/2016 at 2:06 PM. Helped by Bryan (Newf) & Steve.

Bryan was very friendly, knowledgeable and didn't pressure us at all. He played out the options clearly and let us choose the best option for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for the great service on my new purchase.

By vanman on 1/31/2016 at 8:02 PM. Helped by Chris, Steve and others..

Just purchased a new Dodge Grand Caravan after weeks of indecision. Thanks to Chris, Steve and the other staff who were so accommodating and patient. NO PRESSURE!!!! I appreciated that...I would recommend you to anyone who asked... the experience was wonderful. Again .. Thankyou.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Dan Moeller on 1/15/2016 at 9:03 PM. Helped by Brian, Dan, Joe.

If you are looking for a competent and friendly sales person who doesnt try and cram an overpriced lemon on you, ask for Brian White "The Newf". Even after the sale was completed he continued to introduce me to the service staff for warranty items, and didn't abandon me for the prospect of another sale. I have found all negative comments online to be without foundation based on my experiences with Wille Dodge, their service staff Dan and Joe were always helpful and informative.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Slower than slow.

By magster on 12/22/2015 at 12:17 AM. Helped by service dept.

I went in last week to book a time to get 4 new tires. They said it's no problem, come by around 10-10:30 and they can quickly put a set on. I went in at 10:30 today. They said come back at 1 to avoid waiting. Wait to avoid a wait... ok. I came back at 1 and then had to wait until 3:15. This wasted my entire day. The staff were nice but sorry, this is a total fail. Go to West Coast tire or Costco and get prompt service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By coryhooper on 11/30/2014 at 1:19 AM. Helped by Darcy Campbell.

We could not be happier with the service this company provided. We had an awful experience at a Dealership in Duncan and these guys were willing to fix it. They did an amazing job, right from the minute I walked in the door, I knew these guys were professional. All of them are very happy to help, they like being at work and they certainly like a challenge. The mess the other guys left us in, was something not one wanted to attempt. These guys did it, and the job was amazing. Just what we expected from the first place, but better. The staff were always friendly, accommodating and went over and above on each detail of our truck. We will be glad to work with this company again. We would highly recommend every department in this business. We also bought tires from them and were extremely happy with how they treated us. We will be back. Thanks for all your hard work. You took a bad situation and made it perfect. We are extremely happy now. cheers

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

The whole experience was really good. I have a bit of...

By dgarnham on 2/4/2014 at 5:17 PM. Helped by Dan.

The whole experience was really good. I have a bit of experience with cars but not always enough for the big jobs and Willie Dodge are my go-to guys. They are very straight forward with what needs to be fixed and when they find additional problems I hadn't taken the car in for, they broke it down to a "really needs to be fixed for safety reasons" and "not a big deal but we can do it at the same time if you like". I don't feel pressured at any time to buy anything or add services I don't want. I have done my homework as far as shop rates and quotes go and Willie was middle of the road for price but I got great value for my dollar, the work was done quickly, correctly and they stand behind what they did. I will be going back to them.

I would recommend this dealer.