Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loyal customer for 13 years

By Malibugirl on 1/11/2019 at 9:58 PM. Helped by Mary. Shuttle service.

This morning was another perfect example of why I stay a loyal customer not only with Chevy but this local dealership . Every now and then when a little crisis happens , the staff are patient, informative and honest . Many thanks to Stephen Moon for his sound advice and calming attitude, and to Mary for the shuttle to and from . The hours are convenient and it’s usually a speedy process . Again. , many thanks for your service . Mary Beth Maroney

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Everything was explained and I received best service ever.

By csg615 on 11/15/2018 at 10:54 AM.

The sales person was great and really knowledgeable. She was excellent in the service rendered and was a great help in making my decision. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure - wonderful

By Natalie07 on 9/4/2018 at 2:17 PM. Helped by Angelia Huddleston.

We went to the dealership to just look. Everyone was so easy to get work with and answered so many questions without any pressure. We ended up buying same day! Will definitely be back in the future.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Inexcusable experience

By Not Pleased on 8/29/2018 at 2:20 AM.

I have had an absolutely inexcusable experience at this dealership. Avoid this place at all costs. I scheduled an appointment online on Sunday, August 5 for the following Saturday, August 11. I noted that the appointment was to update the infotainment system and also check for updates to the TCM/ECM. I drove to my appointment and was told it would only take a couple hours, but the technician that is able to perform these updates is only available during the weekdays. It would have been nice to know this during the week so I didn't waste a Saturday morning, but it happens. Anyways, I work during all service hours so we determined I would need a loaner vehicle for a day. The man helping told me he would call me Monday, August 13 to set up an appointment. I did not receive a call from them on Monday so I called them. I was told I would receive a call later in the week. Later in the week I still hadn't received a call so I call yet again and was told that they would call me the following Monday, August 20th. They did call me on August 20th and told me the closest appointment was Tuesday, August 28. I went to the appointment only to be told that they could not give me a loaner car (for one day) because I was 23. I bought a $30k truck, but could not be given a loaner car for a day. I had previously bought a new Mazda and was granted a loaner car for 5 days while a recall was being performed. I have also been given loaner cars from enterprise while my car was getting repaired after being rear-ended. This dealership has wasted a month of my time over an upgrade that should take 2 hours. Avoid this place like the plague.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Ever

By RonS on 8/21/2018 at 11:41 AM.

Best experience ever in purchasing a vehicle. Everyone we delt with went out of their way to help us with the purchasing experience. Our salesperson Melody was absolutely the best! Highly recommend this dealership if you’re looking for a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Traverse

By Crowe75 on 8/19/2018 at 3:03 AM.

Melody is amazing!! She is non pressure, answered all our questions, and made the process quick and painless. Dealership staff was nice and friendly and the atmosphere was calm and relaxing.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

The place to shop and buy.

By dondk2 on 8/3/2018 at 1:42 PM.

Nice people. Clean facility. Great inventory. No pressure. We will be back to shop in the future. Ask for Melody... a great sales person with a sweet personality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Truckguy2017.gentry on 7/31/2018 at 3:06 PM.

Great people and good pricing, i will recommend wilson county motors to all my family and friends, thanks for the great experience of buying our first new trucj

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience.

By Champion on 7/5/2018 at 7:19 PM.

Aside from the test drive and signing of paperwork, the entire process was done by email and phone. Everyone was prompt and professional. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy from Brent Spears. Genuine and easy going!!

By corona on 6/10/2018 at 7:52 PM.

I just moved back from Germany and at the time could only communicate through email. Brent was Extremely patient throughout the process and my million or so questions and concerns. Once I arrived at the dealership, Brent had the truck ready to go! We talked Price, packages and just in general; Brent is genuine and sets a good representation of Wilson County Motors. Oh, and those sugar cookies in the waiting area! I had a few! I returned my rental car the following day at the Nashville airport; Brent awesomely came and picked me up. Now I'm driving my new truck. Thank you Brent!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tremendous Experience - Highly Recommend

By JBCHEVYLOVER on 6/9/2018 at 4:43 PM.

I have three wonderful experiences with this dealership. In 2007 when I needed some advice concerning purchasing a vehicle, I met Mitchel and he was extremely kind in advising me about my situation. I did not forget about his willingness to help, and his kindness. In 2016 when my Mom in Law needed a new vehicle, I recommended she go to Wilson Co Motors to take a look. (we live in Murfreesboro). My wife and I went with her, and I was impressed with the low pressure sales experience. Not personally having a car payment for the last several years has been great, but my wife and I were in a situation where we needed a newer, dependable vehicle. Don't get me wrong, both our 99 Silverado with 256,000 miles and our Equinox with 202,000 miles are still going strong! I contacted Wilson Co. Motors and spoke with Brandon, after a 2015 Certified Pre-Owned Traverse caught my eye. He answered many questions via text and phone. My family went the next day to look at this vehicle, and Austin was a great salesman. Certainly there was some negotiating that went on, but it was not this painful haggle over price like I had experienced years ago. I had also done my research and knew what I felt comfortable paying. Once we settled on a price, Belinda was great at explaining the different finance options. We remembered her from two years prior, when my mom in law purchased her car. Everyone we have dealt with at Wilson Co. Motors are kind, professional, and they provide a GREAT experience. I can not say enough good things about this company. I think the 92 years of business within the same family speaks volumes. I would honestly drive past 10 dealerships to get to this one!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Impeccable Customer Service!

By The Haynes Family on 6/6/2018 at 8:05 PM. Helped by Marcos Dos Santos.

Must commend managment for bringing Marcos Dos Santos onboard! Marco “hosted” my wife and I when we recently looked at vehicles at the lot. He was incredibly informative and knowledgeable about the vehicles we test drove and asked about. Because we were traveling, Marcos made sure to stay in contact regarding vehicles we wanted. He was never pushy, and always kept his word when I needed him to get back to me about a particular SUV. Truly, one of the better car shopping experiences I’ve had with a salesperson in the last two decades!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buying from a dealer.

By Pbnj on 6/4/2018 at 2:17 PM.

This was our first time buying a non used vehicle and I have to say I was impressed. Tom was very helpful in making sure we got all the features we asked for in our new car. Even though it took a little time to find the car it turned out to be perfect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By cdradt on 5/10/2018 at 12:46 AM.

Everyone was very nice and helpful. Ordered my vehicle and it came on early. Have also used the service department on the past and the are great as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A really great experience

By Katherine on 5/23/2018 at 3:03 AM.

What a great experience! Austin greeted us while we were perusing the used inventory. He was polite, helpful, respectful of both our wants and budget, and he was very accommodating of our young daughter. Austin provided excellent customer service and completely exceeded our expectations for the entire process of purchasing a new (to us) car for our family. Thanks Austin, it may not be for a while, but we will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impeccable service

By AWatts on 5/22/2018 at 7:37 PM.

I began coming to the dealership for some general service and through time found that the people working there always exude kindness. They're knowledgeable and professional without some of the pushiness of other dealers. I worked with Rod and his service was second to none, he was generous with his time and always went the extra mile. Thanks again for a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tahoe

By Bekah23 on 5/19/2018 at 1:50 AM.

Austin was amazing to work with! He did not push and let us find exactly what we wanted. He worked so hard to make sure we stayed within our budget and still got everything we wanted. I love my Tahoe and so glad I got the pleasure to work with Austin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesman!

By Lisa on 5/19/2018 at 10:58 PM.

My husband and I wasn't sure which vehicle would fit best for us. Josh took time to explain about various perks of each vehicle. He was not pushy but guided us through the process with integrity and patience. Awesome salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best buying experience ever!

By Larryl on 5/18/2018 at 8:20 PM.

RJ/ Tom/ Louis / Angela are the best! I have always had a good experience at this dealership! Let’s not forget about Randy Jackson he is working among the. Best as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Smooth transaction

By F150124 on 5/5/2018 at 11:46 PM.

Excellent experience. Only complaint was one of the financial people were out so we were backed up for a while waiting on that. Otherwise excellent!

I would recommend this dealer.