Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.8  
Price
4.4  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Over and beyond customer service.

By Matt on 4/26/2017 at 12:38 AM. Helped by Neil.

As a new resident to Dover, I had a seamless transition from my previous VW dealer. The service was pleasant and the service departments pays attention to the details. I look forward to continuing my business here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service was top notch!

By VWguy on 4/21/2017 at 8:20 PM. Helped by Neil & Susan.

Friendly accommodating staff in a beautiful brand new facility. They offered refreshments while I waited. They always give me a complimentary car wash when my vehicle is serviced.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

04/19/17 Service Visit

By Amy M. on 4/21/2017 at 7:04 PM. Helped by Neil Burger.

Neal Burger was very helpful. The shuttle driver (Sorry, do not recall his name) was very courteous as well. Car was ready at the time I requested. Another good experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

service

By dk on 4/17/2017 at 1:30 PM. Helped by initially James Montgomery; service - Neal.

everyone was very helpful and courteous. I appreciate the prompt service. Thanks to everyone who helped me with the car and with all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

service visit

By john on 4/9/2017 at 1:48 PM. Helped by Brooke.

oil change and car wash completed in 45 Minutes! Brooke is outstanding, knowledgeable, and polite. She greeted me by name, and was respectful in every way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carol Northcutt is and has been awesome.

By vpaupe on 4/7/2017 at 7:55 PM. Helped by Carol Northcutt.

She is the reason I feel very comfortable dealing with Winner Subaru. Since I purchased my car in November of 2014, she has gone the extra distance to insure my satisfaction,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

5 Stars

By EWhite on 4/2/2017 at 7:49 PM. Helped by Neil.

The staff was professional, courteous, and attentive. Service was prompt. The beautiful remodel and additions to the dealership make going to a service center more enjoyable.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Good service, diagnostic fee pricey

By pinaymama on 3/24/2017 at 7:45 PM. Helped by Don't remember.

I appreciate the service provided. Only negatives were that the diagnostic fee is a pricey for something I knew was already wrong (radio not working, replacing fuse on my own didn't resolve the issue) I had to call to follow up and then show up in hopes my car was ready for pick up.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service for my Forester

By A Gabe on 3/19/2017 at 3:26 AM. Helped by Carol set up my appointment, but another women actually helped me, as Carol was at lunch. She was really nice and helpful..

The dealership is very clean and the waiting area is very comfortable. They have light refreshments, couches and a TV. The staff is fantastic and really helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job

By Fbrittain on 3/16/2017 at 5:58 PM. Helped by Service Tech.

Great service and considerate of my time and vehichle. The waiting area is plush and I like the snacks provided. The service manager always answers any questions I have

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By jmruizreed on 3/10/2017 at 3:53 PM. Helped by Nick Reed and entire team.

Winner VW Nick Reed and team were Outstanding. My wife and I would purchase a new car again from Winner VW and likewise recommend the dealership to anyone looking to purchase a new car. My wife and I truly appreciated the time and patience of the Winner VW team.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Warm and welcoming visit to Winner VW Subaru

By UNCLE NUFF on 3/10/2017 at 12:31 PM. Helped by I forgot her name....but she was very pleasant in the service department..

Thanks for the caring and friendly atmosphere at Winner VW. I remember a 6 years ago when I first moved to Dover, I tried buying a car. The salesman were not as interested in giving me the car I wanted; they tried to sell me something else. I don't mind pushy salesman as long as they are interested in my end result but that experience was not good. I recently started coming back to the Dealership even though I bought my 2014 VW Jetta Sportwagen at Smith VW in Wilmington, DE, the service department had a nice quality and welcoming vibe in the air. The young lady working over there is top notch and on her game. I was looking at going back to BMW for my next purchase but may come over and chat with Winner VW about a Touraeg or maybe a Jetta for my 16 year old son Adam. thanks for the redeeming experience... Chief Warrant Officer Kevin Watson, U.S. Coast Guard

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Christina82 on 3/9/2017 at 9:56 PM. Helped by unknown.

Quick efficient service. Much better than other VW dealerships in the state. I've waited HOIURS at other dealerships. Winner is always quick with completing the service and offers to give your car a wash at the end. win win.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

60,000 mile oil change

By Flygirl on 3/3/2017 at 11:58 PM. Helped by Brooke Willis.

Immediately upon my arrival, Brooke Willis greeted me by name. I was taken in promptly at the scheduled time period. The waiting area was extremely comfortable, with an assortment of hot teas, coffee and snacks. An electrical outlet was convenient so that I could charge my phone while waiting. Service was prompt, including my complimentary car wash. However, the cost to remove a nail in my tire was was high, $30.00.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional work and professional service

By Philly on 2/15/2017 at 11:29 AM. Helped by Terry.

Great great service the service techs were very knowledgeable in every part of the VW service center I diffently would recommend this center for other customers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trailer Hitch Installation

By William Yeager on 2/18/2017 at 8:14 PM. Helped by Brooke Willis.

I arrived slightly early but check in was quick and efficient. Installation was completed in less time than quoted. Brooke kept me informed as the work progressed. Very pleased.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service

By WILLIAM B SHEDAKER on 2/11/2017 at 10:53 PM. Helped by don't know..

I was greeted right away. The service was done in a timely manner. I thought the cost for the service was high, but i will probably return for service again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease of 2017 Passat SE 1.8T was a great experience!

By J. Snyder on 2/4/2017 at 1:50 AM. Helped by Jennifer Shaughnessy, Marcus Walters, Oliver Woolfolk.

I arrived at Winner VW and was immediately greeted by Jennifer Shaughnessy, an extremely helpful and knowledgeable salesperson. During the hours at the dealership I interacted with several Winner employees. Each and every employee was friendly, courteous and capable. After test driving three vehicles with Ms. Shaughnessy I decided to lease a VW Passat. The car was immediately prepared for me to drive it away but I opted to return to Winner the following morning to collect my beautiful car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mitch was trust worthy and listened

By Dftowner on 1/31/2017 at 7:48 PM. Helped by Mitch and Marcus.

Went to multiple dealerships most wanted to sell is what we didn't want. Winner Subaru listened to what we wanted and delivered. I would deal with and recommend Mitch to anyone.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

40K Service

By Drums411 on 1/26/2017 at 1:04 AM. Helped by Not sure.

Great job! The overall experience was great. The dealership was clean and effective. The staff was nice. The facility was nice. Overall, I am satisfied with the service.

I would recommend this dealer.