Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
2.4  
Friendliness
3.2  
Overall Experience
1.6  
Price
2.6  
Quality of Work
1  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible Service Dept and Manager

By ripoff on 8/5/2017 at 3:26 AM.

Purchased a 2016 Lincoln MKX for cash. Took the sales person over 3 hours to process the paperwork. And sh indicated she had worked there for over 20 years. Knew nothing about processing the sale nor the products be sold. Major issues with the services dept. Cut off part of the shielding under the car that helps streamline the undercarriage for gs mileage. The stated it was a "mis-communication". So many issues with the car that we asked the General Manager, Mr. Witt to purchase our car due to the problems we have had. He stated that they were not interested in repurchasing the car from us (due to problems). Also, car was delivered with loose fender that was not properly secured. Stay away from Witt Lincoln dealership and do not purchase a Lincoln.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Failed to replace a part under the car the was not secured.

By ripoff on 7/17/2017 at 3:34 AM. Helped by Todd Witt.

Purchased a new 2016 Lincoln form this dealership. The wife liked the colors better than what Cadillac offered. Brought the car in for the first recommended service oil change. Few days later while driving to the airport, something was making a lot of noise under the car. Contacted AAA Road service and the tow driver surveyed under the car and determined large plastic streamlining cover was hanging down and dragging on the road. He stuffed it up into the underside in order to drive the car to Witt Lincoln. Was provided a loaner and they stated the car would be ready the next day. It was and I asked if everything was back wear it belonged under the car. I was told everything was replaced. Apparently the Witt Serviceman did not secure it after the oil change. When I arrived home with the Lincoln, I looked under the car to survey the replaced cover. It had been cut in half rather than replaced. The Service Mgr. had lied to me. I immediatly phoned Witt Lincoln's Service Mgr. to complain. He stated there must have been a miscommunication. We requested Mr. Witt purchase the 2016 Lincoln from is as we were not interested in this car any longer. The response was "we would take a bath on selling the car to Witt." We traded it on a bew Cadillac the next week. Absolutly very poor service, sales follow up and honesty!

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Great Experience-First Time Buyer

By 1stcar2017 on 2/9/2017 at 3:46 PM.

Nothing but positive to say about our experience. Started with online shopping which lead to an email. They called the next day and had the perfect car for us. Made everything very easy and went above and beyond to make us feel welcome and part of the Witt family. Also had some good laughs along the way. Just ask for Emilio (AKA Ryan).

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sold a Lemon

By Letsdothis on 2/6/2017 at 6:01 PM. Helped by I do not have any problems with any specific person, just the dealership as a whole.

We bought our 2013, 40,000 miles, Chevy Malibu (yeah I know, bought a Chevy from a ford dealership) from Witt in march of last year (2016). This was our first major car purchase and initially we loved the car and the customer service. We babied our new car (new to us) and took a lot of care with it, even trying to avoid driving it, so as to extend the life of it. We have since then brought the car in for repairs 4 times. So far we have replaced a wheel bearing, a major computer sensor, and a leaky valve. Some of this was covered by warranty and some of it was out of our own pocket. On this 4th time bringing it in we heard a humming noise, and knew that it needed new tires because the ones that were on it at purchase were crap and worn down. We thought there nothing else could possibly be wrong with it since we had already fixed so much in the last 10 months that we had it. I was then told a super long list of problems. All 4 break pads were worn down to nothing, another 2 wheel bearings went out, a bent rim (how does that even happen?!), and the tires were exorbitantly priced. The total came to 1800 dollars that would be all on us. So how does a car that we have owned for less than a year, and took extra special care of, rack up this high of repair bills!? Because we were sold a lemon! I would never buy a car from Witt if they were the only place in 100 miles to buy a car. I would literally travel to a foreign country and buy a car there, before I would ever buy a car form Witt again. But wait this gets better- After being told our bad news and all the problems we then decided to cancel all order repairs and take the car to our local mechanic that would give us a much better repair deal. When I called to cancel this service and come get the car, I explained how upset I nobody really cared at all. then I was told that the tires were already on the car and an oil change already done and that I would have to pay for those things. Are you kidding me!!! For anyone that reads this please save yourself the headache and don't do any business with Witt. don't buy a car there, and do not take your car there for repairs. Ever. Most expensive rip op of my life.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lying advertisement

By Me on 2/25/2016 at 12:58 AM. Helped by Don't remember his name he's at witt auto of Green Bay.

The advertisements a sham they will not work with all types of credit and if you have no credit or bad credit and I tell you need money down all they ever say is it's a significant amount they will not give you a number

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Letter to Witt about New Car purchase that went horrible

By webknuckle on 9/17/2015 at 9:30 PM. Helped by Crystal Sotka.

Hello Joe, I wanted to drop you a note to allow you the opportunity to put attention in areas of your dealerships that need it. I stopped in your big sale at the Resch and test drove a 2015 Taurus Limited. Crystal went on the ride with me. Not a bad car, but it didn’t have some things I was looking for. No moon roof and no Sony stereo. When I left she gave me her card, but didn’t bother to get any of my contact information. I overlooked this because I was once a young salesperson too, and honestly that would ultimately be her loss. I started scanning the internet and had a handful of cars I was interested in. I narrowed it down to the Bronze Fire Taurus Limited that was on your lot in Crivitz. I called to speak to a salesperson before I drove up to make sure it had all the options I was looking for. I had found the VDP’s were different on both your websites. Everything seemed to be what I wanted so I rushed up after work on the 21st. I took the car for a drive and I really liked it. I was on the fence because it didn’t have the Sony stereo. Crystal then told me that it didn’t come in the Limited’s, Not didn’t come Standard; just came in the SHO’s. I found that it comes as an optional package. Looks like a missed opportunity for an additional sale. I am sure I would have paid for that one over an extended warranty. When she brought me the sheet of paper to ask if I was committed to purchasing the vehicle if the numbers were right, I asked her if she didn’t mind staying late. She replied that she would stay until 10 if she needed to. So it was the normal payment/finance back and forth. But, Dan closed the deal. Through the process of paperwork and such, I noticed Crystal was more worried about closing her coffee station and other things around the shop instead of delivering my car. When I was finished with the financials and was ready to leave, I had to ask for the tank of gas. So much for being willing to stay until 10. Pretty inconvenient to wait for something that could have been done in place of closing the coffee station down. I noticed when I got home, the floor mats were not put down and the clock was not set. Do you not deliver your vehicles? I was given a “We Owe You” slip for the speaker cover in the dash that appeared to need repair as it looked like it was warped and didn’t fit, and a detail. A bit more than a week Crystal called me to see how I liked my vehicle. I stated I liked it a lot but needed to call and make an appointment for Saturday for the detail. She replied that she would call to Pulaski to make the appointment for me because her fiance worked there. Great! Yet, she never called back. There was no service to this sale. This past Saturday I had an appointment at 10AM for the detail and to get the speaker looked at in Pulaski. I arrived 20 minutes early and left my car. I was told they would have it done as quickly as possible and I shouldn’t wait long. I had other plans so I left with my partner and ran some errands. An hour and a half later I received a call to let me know that the speaker cover was not warped from heat. The speaker was actually being pushed up by the air duct. This would be a 5 hour fix and I would have to come back another day. Then I was asked if I still wanted the detail. Of course I did. Also, why was this car on your lot for a few weeks and not fixed. It was very noticeable. We ran out of errands in Pulaski, so I returned to wait for them to complete. Not sure how, but the Quick lane Manager and I started talking about my experience with Witt. I stated I was not happy at all. I asked if any Ford dealer could fix the dash, as it was under warranty. I explained about the sales process. He apologized, then went to help dry my car off as to not make me wait any longer. He first gave me his card and let me know to call him if I ever needed so0mething from Witt, to call him first and he would let others know I am a valued customer. Fifteen or twenty minutes went by and he returned with my car. As I got in I noticed there were water spots on my center console and crumbs or dirt in my cup holders. I called him back and explained that this was a “New Car Detail”. Unacceptable, the center console was never wiped. He took it back and I waited a bit more than a half hour. I then was really getting tired of spending my Saturday at your dealership. I walked back to the wash bay and let them know no one needs spend about 4 hours here on a Saturday unless they are getting paid. They were just finishing up shining my wheels. Not sure why this wasn’t done before. They asked if I wanted them to back it out. I was done and needed to go. I entered my vehicle and left. Today I noticed there are finger smudges all over the inside of my windows. No attention to detail. After all this Joe, it was a HORRIBLE new car buying experience at your dealership. If I were to do it again, I would not spend $38,000 at your dealership. Best Regards, Robert

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price

Awful

By Momof2girls on 8/15/2015 at 2:06 PM.

We decided to give Witt a try because my husband found a truck. We drove to Green Bay to a sale they were having. my husband had been pre approved prior. They looked at our trade and basically said they needed extra time and would call Wed. Nothing and its Saturday. Needless to say we walked into Les Stumpf and walked out in an hour with a new truck. Poor customer service at Witt will NEVER give them my business was a waste of time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best i ever had a a car dealership

By RANDY BERNDT on 8/2/2015 at 12:23 PM. Helped by crystal scott shier.

painless and awesome was looking for a ford flex crystal and katie bent over backwards for us.to find the flex i"m now driving i drove 2 hours to get there it worth the drive the best salespersons i have ever dealt with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless And Pleasant Experience (2nd Time For Me)

By EricHeroux79 on 2/14/2015 at 12:47 AM.

Found exactly what I wanted and got it to me in less than three days. Made finding a new car after a stressful accident another great experience with Witt. Worked hard to get rebates and rewarded my loyalty. I'll be rewarding them with my loyalty for a long time to come. Scott is a no nonsense salesman and a joy to work with. Honest and forthright. I gave 5 stars on all categories and I mean 5 stars. Tony makes the finance part of things a breeze. Drive past Green Bay if you're looking to get treated right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Sue on 12/22/2014 at 8:55 PM.

Best customer service and got the best deal! They were very friendly and helpful. It was totally worth the hour drive! I would defiantly go back to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic!!!!!

By Nubs56 on 12/16/2014 at 5:01 PM.

This was our first time buying a new car. Awesome place. Would recommend to everyone. Stayed within our budget. Very friendly. Answered every question we had. Very friendly staff, made us feel welcome. Will go back.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great First Car Experience

By archgirl827 on 7/27/2014 at 11:51 PM.

This was my first time buying a car and I couldn't have asked for a better experience. Scott was great when it came to looking around; never making me feel pressured. He had all the answers to my questions and worked with Tony to make the price right for the one I wanted. I would definitely consider buying another car from him in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By mirandasabotta on 5/22/2014 at 6:59 PM.

This was the first time we have gone to Witt's. I was absolutely impressed. Scott Shier made us feel like had known him for years. He listened to what we wanted and stayed within the budget we had. I absolutely loved going car shopping this time and would definitely go back. My husband can't wait until it's his turn to get a new vehicle. Not only was the service with the staff at Witt's outstanding, but I love my new impala! Great job everyone at Witt's! I will most definitely be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service!

By ttlachac on 4/6/2014 at 5:46 PM.

We received incredible customer service from the entire team at Witt. We were considering a purchase from another dealer, but the friendly and prompt responses from our sales person, Scott Shier, sealed the deal. He was informative and always ready to assist us. We would definitely recommend this dealer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I was treated like an old friend at Witt. I am glad I...

By mwilcox221 on 3/20/2014 at 11:58 AM.

I was treated like an old friend at Witt. I am glad I took the drive to visit them. Scott made my first new truck purchase a very enjoyable experience. Their pricing and willingness to go the extra mile for me to have a new truck was awesome. Thank you!!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bought a used vehicle from Witt-3 times said I would come...

By 012495 on 11/12/2012 at 9:08 PM. Helped by Dan Vandenhuevel, Julie.

Bought a used vehicle from Witt-3 times said I would come back Friday or Saturday but let myself get pushed into doing the deal the same night. Didn't get the promised rate or trade in amount. Spoke with Dan who did make it right the next day and while no warranty came with it that they would stand behind the cars they sell for 30 days. Brought it home on a Friday and did not use until the following Friday as was out of town for work. Called Dan and told him I had concerns and was taking it to my mechanic. My mechanic found there was a bullentin on a noise I heard when starting it, the tire pressure warning light never went off and that was a systm malfunction, one of the window switches didn't work and the key fob to open didn't work. Dan said to bring it in and make a list of what needed to get fixed. Got a call from Julie in the service dept-would cost $1000 but they'd spilt in half-I told her to talk to Dan as he said he'd stand behind it and I had the Wisc. Buyers Guide signed by him that all was fine she said she had-I told her to talk to him again. Dan called me next day and now we're at $1300 to fix-I said I'd go as high as 20% on the fix he said he'd talk to one of the Witt guys who was on his way to Miami and that they never cover drive trains for 30 days-just 1/2. Dan called back the following Monday said they'd fix everything for $350-I agreed. Now car is in Green Bay getting "fixed" -Julie said they were not fixing everything so am waiting to hear again what the "damages" are. Was supposed to be ready last week Thursday, then tomorrow (11-13-12) now don't count on it being ready by the end of the week.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

I called Witt Auto sales comparing vehicle quotes given...

By Joeh81 on 5/21/2012 at 1:34 AM. Helped by Patrick Hopkins.

I called Witt Auto sales comparing vehicle quotes given the model, color, and optional package I wanted. I requested a firm quote on the best deal taking into account rebates and financing minus taxes and licensing. I spoke three times before leaving the house where they gave and confirmed a quote to me of $18,800 for the desired vehicle. I told them I accepted their quote of $18,800 and I would be in route over 1-1/2 hours away. I called once while in route. Upon arrival the salesman stated they couldn’t sell the vehicle for $18,800 but would for $18,900 as my wife can confirm. I agreed to the new price. They requested to make a quote on a trade where upon they produced a paper showing a bunch of numbers and pointed to what the trade was worth. We declined the trade. I stated I would agree to the price they quoted. At no point at this juncture did they inform me they had changed the price again. We were handed over to a second party to do the paperwork. He stated he just writes up the paperwork that is given to him. The payments were much different than anticipated. I had to question the guy to get where they had added costs to the item (exceeding their quote). They were not forth coming but were trying to slip it by. They were not straight forward. We eliminated all that they had added. We signed the papers with none of the numbers showing what was quoted of $18,900 but assurances were made it was taking into account all the dealer numbers, rebated and down payments and taxes. Upon returning home with a calculator we went from joy to extreme discontent that we had been lied to. Not only did they add another $99 to the car they also added $169 service fee all of which were not taxes and license as quoted. We contacted the dealer with our concerns. They stated we agreed to the new, (new) higher price of $18,999 plus the $169 company fee i.e. raising the price an additional $369 from original. In several phone calls thereafter, the integrity of the dealership became very clear. The more they talked the deeper the whole they dug. They first tried to bribe me by giving me $100 providing that I rate them as all excellent rating on the Ford questionnaire. I had told them they should send me the $100 and I would rate them fairly for what they had earned and by making it right I would reflect that. In my questioning the salesman said he had to talk to his manager. Less than 5 minutes later he called and in further discussion he said he had to talk to his manager again but the manager at that point was said to be out of the office for more than an hour. Which was it? You were just talking to him less than 5 minutes ago or he is out of the office for an hour? Considering I’m just starting my cycle of purchasing 4 vehicles over the next 3 years I can clearly state I will not be returning, or doing any servicing on my way to my daughters place or recommending this company to anybody. All I’ve asked is for them to put on big boy pants and live up to what they promised and make it right. So far I haven’t seen anything to alter my assessment of the company from just another “used car salesman”.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Apparently this dealership thought i was a joker with no...

By 9thstreetauto on 4/18/2012 at 12:40 PM. Helped by Katie/ Don.

Apparently this dealership thought i was a joker with no money. I purchased a 12 F-150 Lariat super crew and a 12 Fusion Sport in the last week or so from Broadway Ford because of the way i felt they treated me. I bought the truck first. I called their to get thier best price on similar truck they had and never even got a call back. The fusion took all day for them to call me back even after i recalled and left a message for i believe her name was Katie and when they did i felt like they werent taking me serious like it was some kind of game and i wasnt really gonna buy a car. I called the manager I believe his name was Don and got talked down to also. Got treated like a king at BROADWAY FORD ( AMY GRAFF ) and the price was the same. I am just beside myself with the experience ive had with these people. I think the owner of this place probably doesnt realize the rudeness of his staff. Go to BROADWAY FORD for your new Ford and you will be treated better by far. They will appreciate your business.

I would not recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

I bought a used Ford Five Hundred Sept 2010. When you...

By natalie44 on 11/30/2010 at 3:09 PM. Helped by Katie.

I bought a used Ford Five Hundred Sept 2010. When you look at a car there, their first comment is that the cars are inspected by their mechanic from front to back. I guess that is true they did not finish the story that if they see a problem they do not fix it. On Ford Five Hundreds they are know for there sway bars to go. So they know this yet over looked it, also if take it for a ride, which they say they do there is no missing the sound. Yes they said they would fix it after fact (which is great) but you better be local. My fault that I was not local, so not easy to drive 4 hours back to get something fixed that shouldnt be a problem to begin with. Would I do business ther again? ONLY IF YOU ARE LOCAL. If they would have said as is, that would have been cool. But to tell you that it has been gone over and it as not. NOT COOL

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Quality of Work

I had a vibration in my truck so I took it to Witt Ford &...

By G,Gayhart on 11/5/2010 at 7:59 PM. Helped by SERVICE MANAGER.

I had a vibration in my truck so I took it to Witt Ford & had the tires rotated and balanced. When I picked up the truck I was told the rear brakes were bad and the front suspension needed repair. The vibration was still there so I took it in and had the brake work done. When I picked up my truck I asked to see the paper work the service manager had in her hand done by the tech that worked on my truck. My truck had 40+ thousand miles and wanted to find out why it needed so much work. The service manager told me she wouldn't show it to me because it was the tech notes and I had no right to see them. After several minutes of asking to see what was in the repair paper work she had in she turned the folder over and wrote "replaced your rear brakes" and held it up in front of my face and walked away. For 300+ dollars I don't know what work was done and I still have the vibration. I will not be back for any more work. I had been a customer for years and had good service until I incountered this rude employee. Beware if you are a Witt Ford customer. Customer service is not a strong point.

I would not recommend this dealer.