Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Will never buy here again

By SadCustomer on 2/3/2017 at 7:11 PM. Helped by Don't know I think it was Jeff and the owner.

Customer service ends the moment you sign the check. They don't do as promised and ignore you one they have your money. I will never buy here again.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Wolfchase Auto Sales with the owner Herbert Philips...

By wgentr on 11/14/2013 at 9:37 PM. Helped by Herbert Philips.

Wolfchase Auto Sales with the owner Herbert Philips demonstrated one of the worse car buying experiences I have ever had. I made an agree to purchase a 2002 BMW X5 4.6is. For days we talked about the deal and came to an agreeable price on November 13, 2013. I purchased an airline ticket to fly from Atlanta to Memphis November 14th arriving at 8:30am. The night before (Nov 13) Phillips texted me at 8:30pm to confirm my arrival time which I immediately responded with the details. Next he texted me at 8:55pm "Cool." I went to bed feeling all was good. I woke to get ready to go to airport and noticed he had texted me at 12:55am stating "the truck was sold." I'm thinking this can't be real! I called and texted him and no response. I spoke with Kim (salesman) and he confirmed the truck was sold. Then after the call with Kim ended he accidently sent me at texted that was no doubt meant for Philips stating I was going to contact the BBB and Obomo (he doesn't even know how to spell the President's name), which I never told him I would do. At no point have I received a call from Philips personally though that's the only person I have the agreement with. Now I don't have the car and I'm stuck with a $265 non-refundable airline ticket! Let this be a lesson to anyone considering purchasing a car from them. Be very careful and this company! I wish I had paid more attention to his reviews and the complaints filed with the BBB.

I would not recommend this dealer.