Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

6 Stars ******

By Ed Pawelko on 8/23/2019 at 4:07 AM.

I experienced a flash flood earlier this year during an overnight stay in Kearney, NB. Within a span of 10 minutes, the hotel parking lots were inundated with water that almost reached my door handles. Luckily I was inside my hotel room but was sickened to look out the window at my 3 month old ES350 in this mess. I made it back home to Schaumburg four days later and Woodfield Lexus was one of my first stops. I had leased several autos from them and always had a great experience but I never expected the unreal level of service I received from these folks.. To shorten a very long story, Jack Rossman spent several days searching the entire country for a similar auto to mine while Dan Rosen did everything he could to make the experience as pleasant as possible under the circumstances. It took a few days, but Jack ultimately located a virtually identical match to my totaled automobile. Had he not found it, I would have been forced to either take a different car (which I really didn’t want) or wait around 4 months for a 2020 special order. Woodfield Lexus arranged to have the car shipped cross-country, provided me with a loaner vehicle in the interim and set my lease payments slightly lower than they had previously been. And the best news for me was the Lexus Financial practice of maintaining gap insurance coverage on their leases so my sole out-of-pocket was a $100 deductible! This dealership and these gentlemen represent Lexus at the highest standard and have my unending gratitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Woodfield Lexus dealership is top notch

By JMK on 8/21/2019 at 3:40 PM.

I purchase my first Lexus at Woodfield many years ago and have continue to find the customer service to be exemplary. From sales to service the level of attention to achieving customer satisfaction is outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase used vehicle

By Aby on 8/5/2019 at 8:49 PM.

Gilbert Claudio showed excellent customer service. His approach and honesty about the vehicles as well as sharing the info were awesome. He was courteous during the sale. Kudos to Gilbert. Keep up the good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Genuine Customer Care

By Sanceda2015! on 8/3/2019 at 8:31 PM. Helped by Lowell (finance).

Eugene went out of his way to answer our questions and ensure our needs were met. We’ve worked with some shady car salesmen in the past and Eugene really to the time to give us honest feedback even if it wasn’t what I wanted to hear. I appreciated the straightforward, reason based answers - it wasn’t just a guy trying to make a sale. Robert and Lowell also helped me get the most trade in value for my car and reduced my monthly payments to a manageable amount, even though I was upside down on my previous loan. I’m ever so grateful to get out of the lemon I was in and obtain peace of mind with a Lexus certified vehicle. Would definitely recommend to anyone in need of handholding through the buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good people selling great cars

By BruceJ on 8/3/2019 at 2:15 PM.

I just leased a 2019 Lexus RX from Woodfield Lexus and was completely satisfied with the experience. All aspects of the process were fair and professional. Thanks Marty for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Debbie on 8/2/2019 at 2:18 PM. Helped by Tammie.

Tammie was wonderful in explaining what was wrong with my brakes. I am not a fan of going to get my car fixed to begin with. So Woodfield Lexus makes the effort to make me feel comfortable in the process. I love the complementary loaner they provide. My experience was excellent and my car was in great shape the very next day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SC430 Convertible

By liz8688 on 7/30/2019 at 8:40 PM.

My husband and I purchased a used SC430. Great car overall. Wonderful experience with Mustafa and Woodfield Lexus. We would definitely return to purchase another vehicle from them but have no intention of ever selling our fun convertible!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer:)

By Mongoose on 7/22/2019 at 7:25 AM.

Was referred to this dealership and had a great experience. Got to trade in my very much loved old Lexus for a new beauty:)) Shopping for a car can be stressful, but not at this place. Isaac and Mustafa both were very helpful, very straightforward and answered all my questions. Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Cbell21 on 7/21/2019 at 5:09 PM.

We just purchased our third Lexus from Woodfield Lexus. Our salesman Mustafa was amazing, so friendly and patient. Isaac, the sales manager was genuine and a pleasure to work with. The car buying experience was wonderful and I will bet we will be back for our fourth Lexus in a few years!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING

By markrwilhelm on 7/21/2019 at 2:35 PM.

The service and attention to detail provided by Rich Palicka - Service Mgr, was and continues to be OUTSTANDING!! I always look forward to making my service appointments with him. CHEERS

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By Toni B on 7/21/2019 at 2:19 PM.

Always work with Mandeep when car is being serviced. He scheduled service and directed me to Nick who would be working on the day I was there since he would not be working. Mandeep is always helpful, friendly and knowledgeable. Nick was also great (helpful, friendly knowledgeable). I always have a good experience when I take my RX in for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing

By Lexus loyalty on 7/21/2019 at 4:25 AM.

Mustafa did a great job from the beginning till the end of our purchase. He’s been with Lexus for many years and you can tell he does by his professionalism, kindness, and efficiency.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change and brake pads

By Dan on 7/17/2019 at 2:21 PM. Helped by Jenny.

Jenny exemplifies what you would want in an employee. Over and above service. Got a yellow rub off my fender, provided a loaner without hesitation and came out after I returned to make sure all was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark Demma Rocks!

By Tedsoldit on 7/16/2019 at 2:18 AM.

Woodfield Lexus Went above and beyond with my new purchase. I was able to trade in my car and get top dollar and purchased a Lexus certified GX 460. Love the unlimited warranty and it’s nic went above and beyond with my new purchase. I was able to trade in my car and get top dollar and purchased a Lexus certified GX460. A big shout out to Mark Demma my sales person who did a great job but also after the sale went out of his way to take care of a few things that made this a perfect car purchasing experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience as always!

By robertsoftware on 7/15/2019 at 10:36 PM.

We have been purchasing Lexus since more than 10 years ago and this is our 4th Lexus and we purchased all of them from Woodfield Lexus and Mark Demma is always the guy we went to when we need another new Lexus. Their car is great, comfortable and quiet, enough power to handle whatever we throw to it. And the service is second to none. Mark is very nice, helpful and professional every time we dealt with him. And he always tried his best to get us the best pricing. Would highly recommend anyone looking for a Lexus car stopping by Woodfield Lexus and have a conversation with Mark Demma. You will like him and like the car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By PackerBacker4266 on 7/14/2019 at 7:51 PM. Helped by Erick, Clark.

Everyone I encountered did an excellent job. I was given updates and told what exactly was being done. I have been going here since I purchased my 1998 Lexus- dealership was then located in Hoffman Estates. I kept that Lexus until 2016..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Purchasing a Certified Lexus" Gigi

By Gigi on 7/12/2019 at 7:51 PM. Helped by Lowell Massie.

Woodfield Lexus is the Best! Dan Rosen is the Best! He was the most gracious, helpful, incredibly professional, friendly and very informative. He is trustworthy and overall the best of the best when it came to fulfilling my desire for outstanding customer service. Lexus RX350-an awesome car and a wonderful experience! Thanks Dan, I will always recommend you in the future. I must also say that Lowell Massie went out of his way to give me the best terms for financing as well as helping me to take advantage of the extended warranty options. This was my best car shopping experience ever! Finally, my car needed some touch up. I made an appointment, spoke to Dave Thermen-technology specialist, left my car for 1 day and the job was done. Excellent, looks great, I am very pleased. Great service! Thank you all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tirees and an oil change

By Financialguy123 on 7/10/2019 at 2:10 PM.

Tonya, as always, was exceptionally helpful and straightforward. She new the process and product and explained everything to me in advance over the phone. Please give her a raise as it is well deserved! Paul Donato

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance service

By Billszeto918 on 7/10/2019 at 4:16 AM.

They have done the job and have my car wash in an hour !And they keep in touch with me for the process,good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a new Lexus

By Happy customer on 7/9/2019 at 10:42 AM.

Very professional , knowledable and nice while purchasing my new Lexus. Would recommend the Woodfield Lexus sales person and entire team to friends and family.Thank you

I would recommend this dealer.