Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.5  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Biggest Bluffers and playing games...

By Kay on 9/7/2017 at 1:30 AM.

I visited 3 times and deal was made for SUV with all features.. But I did wanted to take delivery on an auspicious day so I asked them I will take the delivery after 3 days. When I went into take the delivery they were trying to give me Base model. I did argue and tried to make them understand but the manager and the rep told me we never told you about the SUV model with all features.. I took day off from my work and I had to take a rental from indiana as I work there at Fort Wayne. I did loose my half day pay, loose rental money and also asked my wife to stay home as she works in evening.. So all to gather we lost almost $700 which got wasted.. Rep also turned down his words and lied. I am highly disappointed and never recommend anyone to even visit this Dealer. A Big NO... Never Ever go this Dealer and waste your precious time money and get fooled !

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service. Helpful sales staff

By Jim on 8/7/2017 at 2:36 PM. Helped by Phil Panzarella, Paul Ketz, Anthony Miceli.

I purchased a car from them in 2002 and again in 2017. In both cases, Schaumburg Nissan was excellent. Phil Panzarella asked what we were looking for and directed us to the cars that fit our needs. We were able to pick out a car, test drive it and start the purchasing process in about 45 minutes. Phil was nice enough to set up the bluetooth and walk my daughter through the functions on the car. Shoutout to Anthony Miceli and Paul Ketz who were also very helpful. The finance guy was great to but I don't have a card with his name, unfortunately. Easily 5 stars!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Customer Friendly

By Hargo on 7/26/2017 at 1:33 AM.

We visited Woodfield Nissan several times and were quite comfortable with the sales staff. They were courteous, helpful and knowledgeable without being pushy. Up front and easy to deal with!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Another great Car Buy

By Honesto P LLanes Jr. on 7/11/2017 at 5:02 AM.

Seven (7) Nissans over the years says it all! and from the same dealership. I am a Nissan fan and proud of it. Just look around and see the number of Nissans being driven. Woodfield Nissan is the best dealership around. From cleanliness, appearance and salesmanship it is hard to beat.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible Experince

By Gracie on 7/7/2017 at 8:40 PM.

Horrible... I was told that the car would be waiting for me when I arrived at the dealer. No one knew where the car was... Once car was found and I decided on a different car I was not told about the hidden add on for Vehicle Identification number etch. I did not know about this until I signed the papers. The vehicle was not clean at time of delivery, sticker still on the rim, all tires had factory marks , plastic under floor mats, wheel wells dirty, door jams dirty etc. NO ONE WENT OVER THE CAR IN DETAIL WITH ME... EXTREMELY DISAPPOINTED. I will say that Kim K. internet sales was exceptional. She was very responsive and helpful . She is why I went to this Nissan dealer.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

An Experience

By Dennis5 on 7/7/2017 at 2:09 PM.

When we all started to understand each other then then process of buying a new car became easy. I was not fond of the internet pricing.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Buying a car made easy and stress free

By Phil924 on 7/5/2017 at 9:24 PM.

From the moment that I stepped out of my car with my wife and 3yr., 5yr. children the dealership employees made sure we were all attended to. Looking to purchase a car or truck can be a stressful experience before you even get to a showroom. The anxiety can really kick in when the dealership sales people swarm you, BUT that was not the case here. Our salesman Brent Alexander was top notch and from my past purchases of four vehicles from different dealerships he is only the second salesperson that I have said this about. Even better it did not stop there, the customer relations manager, sales manger, and finance manger, were all over the top courteous, kind, helpful, and made the entire processes fast and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By alinah on 6/28/2017 at 2:31 AM. Helped by Carl.

One of the most rewarding experiences at a car dealership,. The car was exactly what we were looking for, right price. fast service, very happy with the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase

By Jurek on 6/26/2017 at 2:41 PM.

Even I spent half of the day a dealership (I bought two cars, so maybe that was a reason) I had to say - that was easy and smooth purchase. Salesman (Brent) was very nice and answered all of my questions. I'd definitely recommend Woodfield Nissan for all my friends...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By Angel on 6/12/2017 at 6:06 PM.

I give that reating because I was bought 3 cars already there and every time your team gave me a good service. In special Renan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and through.

By betty4425 on 6/6/2017 at 10:51 PM. Helped by Anthony.

I loved the idea of using the internet to purchase my car. My time is very important to me and by using the internet the purchase was quickly completed and less negotiation.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was great!

By Aynur on 6/6/2017 at 3:30 AM.

They are very fast, friendly and extremely helpful. I am very happy with my new Nissan Versa. It was a great experience for me. I would recommend this place. Thank you for the great work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience was both positive and successful

By Mike on 5/27/2017 at 3:00 PM.

We liked the friendly staff, inventory selection, cleanliness of the facility, and geographic location. Sales manager Mark Wenc is great. We bought the 2017 Murano.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Happy!

By happycust on 5/22/2017 at 2:14 PM.

I was super happy to have came here! Rey and his boss (forgot his name but he was awesome!) were very professional and nice. They took their time to get us a great deal that would suit our lifestyle. They did their best to help us get outta the hole(balance owed on trade in) we were in. We are a little over desired budget but Well worth it in 3 yrs. Rey stayed past closing hours still going over everything. They were not rushing at all whatsoever. And he even put some videos on the iPad for us to watch all the features our car had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase (Nissan Rogue 2017 SV)

By Pruthvi_Rao on 5/20/2017 at 2:56 AM.

Everything was perfect for me at the dealership. I was a first timer buying a new car and every staff @ Woodfield Nissan made the entire process simple and easy. I would like to put in a special recommendation for John Palazzolo. He was fabulous at his work and assisted me in every possible way. I should seriously say that he was the sole reason for me to come back to Woodfield Nissan. He is very commendable, sincere, extremely patient and answered all my questions very politely. Not to forget, he got me the best quote across all other internet quotes i had received.. He never made me feel that i need to visit another dealership. Thanks John. I would recommend this dealership to everyone and rate it with the highest possible stars..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Kenneth Watkins on 5/16/2017 at 2:09 PM. Helped by Danielle Smith.

I was between 3 dealerships and really wanted to get it here if possible because of the location. Great to work with all the employees, they made the experience worth coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great working with Danny and Gabriel

By Jay on 5/13/2017 at 7:52 PM.

Danny and Gabriel made things so easy to do. They were fast and efficient. They take the pride in their jobs and are always concerned about the customer experience. The level of experience and expertise that I received was like no other. I would highly recommend seeing Danny and or Gabriel for anyone's next purchase. Thanks for making my experience on buying an auto a pleasant one. Great job!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Nissan Murano

By Chelle3112000 on 5/8/2017 at 6:18 PM.

Our encounter with Brent Alexander was a very pleasant experience. He showed that he cared about us as customers and was kind and patient. I have already referred him to my friends who are in the market to purchase a new car. We did and would again drive for over 30 minutes to purchase a car from him. He will be the first person we contact to purchase our next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable. Professional stressfree

By Happy man,tim13 on 5/5/2017 at 9:58 PM. Helped by Anthony miceli.

I love woodfield nissan cause from the minute you walk in they treat you like a family member always nice polite and helpful. They know there line of cars very well and never pressure me to buy. I always have a great experience from beginning to end. I always get the best prices. It all starts with great management. Thanks for another car and great experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly helpful

By Melyocampo88 on 5/3/2017 at 2:05 AM.

Danny Lozano was very helpful in selecting a great choice for a car we did look at many models before actually choosing one. And with a great and affordable price, I'm very satisfied with the service!

I would recommend this dealer.