Dealer 2-Year Rating

Overall Rating

1.3 / 5
Customer Service
1.2  
Friendliness
1.7  
Overall Experience
1  
Price
1.4  
Quality of Work
1.2  
Service
1.3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

What a joke!

By Worldcarsux on 9/28/2018 at 3:01 PM. Helped by Service writer service manager.

I get a 9am appt, for a mazda recall that should take less than 10 minutes. They say its going to be 2 hrs- i say fine, ill go run an errand and be back. They quickly take the car back like they’re going to work on it but here i sit, for hours... no errand. The service manger is a xxxxx when i approached him about it. Service writers are liars. I’ll never be back, xxxx sure wont buy a car here. They don’t know how to treat customers. They’re “comfy lounge” is some crappy tables and chairs. Find somewhere else to do car business, this place sux.

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

More interested in making me a get loan...

By xfladycakes on 6/25/2018 at 10:30 PM. Helped by Arturo.

I was once a satisfied customer, but not anymore. When I first got my 2014 Nissan Versa with salesman Andy and Izza who are no longer there, things were well. However, now that I'm trying to trade my car in, I'm getting nothing but rejections, and getting my hopes high all for nothing. So the first time, I was turned down because I wasn't at my job long enough (even though I was emailed by World Car about a trade in - getting my hopes high for nothing). Recently, I went back to see if I could trade my car in, but this time they said that I'm not making enough despite the fact that I have never been late with any of my car payments, or need any help paying my bills. So, I get yet another tempting email about how my car is HIGH DEMAND for trade off, so I go back yet again...thinking that things would be different since I got the email and made an appointment. I was only met with the exact same nonsense of not being paid enough to get a loan or something like that. I was suggested to get a co-signer which I wasn't going to do, and NO, I'm not looking for another job either. Couple this with going through the trouble of having to prove that I actually have a job, I felt like I totally wasted another trip believing the hype of vague emails. No more, and never again with World Car Mazda. My car is in good shape, but I'll trust in the Lord and find some place else to trade this car in. It's not so much that the salesmen were jerks, but I've had enough of having my hopes toyed with. There must be another place that'll take my car without all the nonsense.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Stay Away

By Customer service is dead on 6/7/2018 at 1:52 PM. Helped by It is not just the responsibility of one person..

Made an appointment to diagnose an issue. had my car the whole day called once to update me that they had not found the issue and then never called back again. I called them close to closing time and they didn't answer. I had to call sales because they stay open later than service but was told they couldn't assist me, and that someone would call me around 10am the next day. Never told me they were keeping my vehicle overnight so that i was able to make arrangements for transportation to work. They called the next day saying they were still working on it and that the reason they were slow is that they put others ahead of me who said they would wait on the premises. Finally called me around 2pm and said it would cost $2200 dollars to fix issue. I don't usually complain but customer satisfaction is not their top priority, and I will vote with my wallet by Staying away from this place!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Service Horrible Wait No accountability

By Petertrevino1 on 5/8/2018 at 5:33 PM. Helped by Mary,Service Manager.

just now I took my wife's kia to get it checked for abs,hill assist and traction control lights being on. All I wanted was for the vehicle to be checked. 3 hours later they tell me the car is fixed and they were open recalls. Great they fixed my problem and something else with the kia transmission. I leave grateful everything is ammended. I head to work for the remainder of the day. As I'm leaving work I notice my kia is acting up and the starter is spinning and not starting and some noise in the engine. I'm thinking odd so I head home. Once I get home the vehicle is having problems starting. I call kia and let them know what going on they said mo problem bring it in and well take care of it. I show up the next morning at 730 they take the vehicle to get checked no updates for 4 hours. Finally someone comes to talk to me to let me know the starter is going out. They had the kia in their possession and I had no problems prior to them working on it and start blaming me when all I wanted was my car fixed. They offered to fix it for the high price of $500. Here's what's not right and I hope you be careful when getting your car serviced at this location. I had no ignition problems prior to taking the car in now I have a problem. No one took accountability for the error they made at kia. I feel like I was cheated by world car kia and I would not reccomend or ever purchase another kia. You should have taken care of your customer and I hope who ever reads this thread lightly on doing business with world car kia as it seems they are out to ruin your vehicle. I now have a problem vehicle over the wrong doing of your service department.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Very Poor Service.

By Gil on 4/9/2018 at 6:11 PM. Helped by Ross.

Not only can they not install factory accessories, they cannot change the oil without an oil leak. I had my oil changed 5 days ago at this dealership and found approximately a cup of oil on my garage floor.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Much could be better

By galbsadi on 2/9/2017 at 4:50 PM. Helped by Mary.

Went in knowing they were just down the street from my work, and came across a vehicle that I actually liked (a 2014 Lancer). Did some research on it, and turns out their price was a bit higher than FMV for a dealer. (Not a big deal, right? That's why you negotiate.) Anyhow, so I start to talk it over with Mary and one of the managers, and they tell me that they 'price to sell' and 'can't negotiate.' Being a reasonable person, I understand that sometimes companies pay too much for their cars, etc., so I thank them for their time and am on my way. At this point, they'd still have a 5 star review, if not for the following: Next day they call me back, asking to have me come in again and telling me that they are willing to negotiate (okay, that happens). I come in, point out FMV, and tell them that is my firm offer. They offer me $250 less than their original asking price (and $300 above FMV). I explain why that is not acceptable, point out the damage on the vehicle, point out a competing offer I have open from another dealer for a newer version of the same vehicle (with lower mileage and a cleaner title) for a fraction more than they're asking ($700 more, to be specific, for a year newer and 30k mi rather than 55k...oh, and automatic rather than manual). I tell them that I will make one final offer...I'll pay them $50 ABOVE FMV, and not a penny more. They wander around helping other people for another 15 minutes, then tell me "you do our price we already gave or no deal." Not only is this a complete waste of my time, but it's insulting. So, THANK YOU for wasting my time, World Car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice and courteous employees.

By Cargal on 9/26/2016 at 5:00 PM. Helped by Mira Cervantes, Mary Melchon.

Mary and Mira were very helpful and nice. All employees were nice and friendly. The waiting area was comfortable and clean. Great job on the oil change and tire rotation.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

worst service ever

By gm.juarez on 9/23/2016 at 8:14 AM. Helped by No name.

I purchased a new car from dealership fell good about my purchase. But it's when I had to take it in for service at the dealership. The worst Service ever I think the girl that waited on me was more worried about being off the clock then on the clock.. she reminded me that they were closing in a hour. And it was like they never checked reason my tire light was on. Even thou it is under service warranty she recommended me to take my car to another place down the street firestone. They no longer do tire repairs so, my tire light is still on. The worst service center ever I would recommend any other dealership. STILL NOT SATISFIED! !!!!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant

By Buddha450 on 9/12/2016 at 3:31 PM. Helped by Gilber, Mateo and Edward.

Always take my cars for service..enjoy the simple things..love how they started to offer snacks. And the fact that they have the shuttle service. My whole family comes for servicing their vehicles now.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Worst customer service in Service Department EVER!

By Micmacmegan on 3/31/2016 at 3:58 PM. Helped by Unknown man from service department.

I purchased my vehicle from this dealership three years ago, and felt good about the decision. However, last week, I called the service department because my ABS, Traction Control, and Incline lights were all on. I was connected with a man in the service department, and I explained that the lights came on after I had new tires put on. He immediately responded that the tire techs must have damaged the rear wheel sensor, and there wasn't anything he could do about it under warranty. I asked if I should bring it in to be looked at to see if there really was damage, and he said I could take it anywhere to get is diagnosed if I felt like it, but since warranty wouldn't cover it, there was no point in bringing it in. My husband took my car to another local Kia dealership (Legend), and they determined that there was no damage, but there was a defect in the rear wheel sensor. They replaced it the same day. Fast forward a couple of days, and suddenly my battery light was on, and my in-dash screen was flashing "Battery Discharge Warning" in the middle of the highway while it's raining. I was really worried about what this warning could mean...in smaller type, it read, "...to avoid discharge". This sounded dangerous given my surroundings. I happened to be driving downtown at the time, so I decided to stop into the World Car service department for help. I got lost on the way and ended up stopping at an Auto Zone who tested my battery and determined that my 5 month old battery was low, and while they suspected it was the alternator, the charge was too low to confirm. When I finally made it to World Car, I had to search for a human upon entering the building. Eventually I found a person who paged someone from the service department-- I waited. I suspect it was the same man I spoke to on the phone a few days before, because again, I was met with the same apathy and was told that they were backed up a week, but I could leave my car if I wanted. I asked if they had loaner vehicles, "no"; what alternatives do I have, "don't know"; if I take my car to a private mechanic, would the alternator be covered under warranty there if that was the problem, "probably not"...and so on. It felt like he was going out of his way to not be helpful. I would have appreciated even a little helpful guidance. I tried hard to remain calm, but I got tired of the short, apathetic, insolent responses and decided to call Legend Kia's service department from World Car's parking lot. Legend Kia told me to bring my car right in, and they would take care of me. I was thankful the battery allowed me to get that far, and my alternator was replaced within 6 hours despite being busy. And they offered me a shuttle ride home-- that is real customer service. World Car could definitely learn a thing or two (or twenty) from them. I will never return to World Car...not for service, nor to purchase another vehicle.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ripped off by this dealership service department / Stay Away

By Susan S on 11/4/2015 at 2:10 AM. Helped by Gilbert - Service Manager / Anthony - Service Rep / Jeff - General Manager.

This dealership ripped me off and will not warranty their work. I took my vehicle to World Car Kia, 4220 Fredericksburg, San Antonio, TX (210-732-2222), 3 months ago and after two weeks of xxxx they finally replaced my compressor and another part. Now no cold air again. I go back to the dealership and they say the air conditioner discharge hose has a small hole in it and all of my Freon has leaked out. When I took it in before - I had a full charge of Freon and no hole in my hose. They will not warranty their work after admitting that their tech did disconnect the hose and he might have kinked it and it caused the hole but since it has been 3 months they will not warranty their work. I took it to another reputable auto repair shop and another KIA dealership in San Antonio and called several air conditioner shops and all of them told me to go back to dealership and demand they fix it. Everyone has stated with such a small hole (that you cannot see by the naked eye and you have to see it with the dye) that it could take 3 months for the Freon to leak out. They all stated if the tech did not disconnect the hose - then this would have not happened and everyone is shocked that they are not warranting their work. So I did go back and I talked to the service manager - Gilbert (and then called the general manager - Jeff). Both admitted that their tech did disconnect the hose and that he could have kinked it and put the hole in it. But since I did not come back for 3 months they will not honor it. I told them that everyone said with such a tiny hole that it would take 3 months for it to go out and I cannot help that he did not put a bigger hole in it and it all leak out faster so that I would know and I would have been back sooner. So I did not have a hole in the hose and I did have full Freon. The tech did disconnect the hose to put in the compressor. If he would have not touched the hose - I would not be sending this to you. It was their fault and now I am to pay $400 or $500 for a hose and Freon. I have told all my co-workers and many shops in town and they cannot believe it....that they admit their tech disconnected the hose and will not warranty it. Stay away from this dealership and KIA.

I would not recommend this dealer.

Overall Rating

1.4  

3   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beware of their so called technicians!

By John on 9/22/2015 at 12:25 AM. Helped by So called technician Gilbert and service department manager Gilbert.

It is with a very heart that I write this review! I bought my Suzuki there in 2007 and I have been taking my car there for oil change. This year in April,I'm was told that my car had a leak. I took it in to be fixed. When it came out it started making a grinding noise. I took it back in. After few days they called me to let me know that it was the valves. They wanted my permission to fix it! I gave them permission! They called me to let me know that the car was ready! I went there and started the car I. From of one of the service agent. It was making more noise than when I had taken it in. After challenging him, he told me that the camshafts had to be changed.bthey were charging me around $2000 for the previous work which did not solve my problem and they wanted me to pay $1100 for the camshafts plus labor. After discussion, they agreed for me to pay for the parts only and that labor was going to be the one they charged me for installing the valves. I went ahead and bought my camshafts for $638.00 and took them to them. They installed them and they called me to pick up the car. I paid them the $1400 they wanted. After a week or two my car started making noise again! Being a priest, I asked one of of my parishioners to look at it. Guess what? Their so called factory certified technicians had put the tensioner backward! I called them to inform them of what they had done. They said that their technicians could not make a mistake like that ! They asked me to take the car in. I told them that I did not trust them anymore. My parishioner tried to order the part but it was dealership only! So I had to go back there and they refuse to admit that they had made a mistake! Gilbert, the service manager said that he stood by his factory certified technicians! I told him that even the best doctors make mistake! He could not admit that! So I tried to order the parts from. Them, they wanted me to pay $136.00. The internet had it for $87.00. So I decided to sever my relationship with them. From April to August, they got around $5,000.00 and never fixed my car. Guess what else? I had at least a dozen screws and clips missing from my car! I am very disappointed ! If you have to go for oil change, that's all right. If it is something more, beware of their so called technicians! They just guess what the problem is! Of cause they want to be making money out of you so it will be one thing after another! They will be the one destroying your car so that you can take it back there and pay more money! So beware!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We'll Help No Matter What!

By Mr. Ritmo on 8/9/2015 at 3:15 PM. Helped by Chris Treviño.

My experience at this dealership has been fabulous since I first visited two years ago. I bought my first Kia there. In May 2015, my wife and I were watching the TV commercials for the new 2016 Sorento. While running errands one day, we stopped to take a closer look at them. That's when I met Chris Trevino. His attention to detail and disposition to help were par none! I decided then to trade my 2013 for a new one. Better yet, since then, I hear from him every so often to make sure all is good and offering to help with whatever we would need. It doesn't get better than that!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

Imelda Trevino Garcia's Review

By imeldatrevino on 7/24/2014 at 5:41 PM. Helped by Gem Bartone, Nick Hernandez, Chris (Finance).

My experience at World Car Auto Group (Mazda) was more than pleasant. My decision to purchase was certainly impacted by General Manager, Gem Bartone's professionalism and willingness to help and salesman, Nick Hernandez's enthusiasm sincerity. I've been boasting to whoever will listen about the great deals and the great way one is treated at World Car Mazda.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

I received a very warm welcome from Billy Romo, he was...

By Corinaramirez on 3/11/2014 at 8:52 PM. Helped by Billy Romo.

I received a very warm welcome from Billy Romo, he was very helpful and knowledgeable about the vehicles I was asking on. I purchased a used 2012 Kia Shortage with his help along with the financing crew. I did recommend this dealership along with the sales person Billy to family and friends. Billy "THANK YOU"!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Visited their service department and spoke with Gilbert...

By wrightfw on 2/18/2014 at 2:02 PM. Helped by Gilbert Pena - Service.

Visited their service department and spoke with Gilbert Pena about the service needed for my 2007 Mazda 6 with 87K. Gilbert was very helpful explained what services were needed and the cost. He kept me as when my vehicle would be ready and it was delivered when promised. I've bought all my cars from World Car and have had all major services done by them and have felt that i've been dealt with fairly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I wish to say from the time we purchased our car and each...

By harleyr on 1/6/2014 at 10:28 PM. Helped by Christie Martinez and her select team.

I wish to say from the time we purchased our car and each and every visit my wife makes to World Car, she has been treated with professionalism.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Why I have given this rating is because this is my second...

By ann00000 on 11/27/2013 at 6:01 PM. Helped by Manager Jim.

Why I have given this rating is because this is my second time coming there and bought time I lost my on insurance on a car. The first time was in August I was buying a 2008 Nissan Sentra as the the deal as going down with the finance and world car kia I notice the car had something wrong with it so I Took the car back I only had the car for 4 days then I talk to the manager he had service department to look at it and found out the Transmission was not work right, and a few other things wasn't working we when after the transmission first it still had warranty on the transmission so I drove it to the dealer to fix the transmission they took three days after I pick up the car the it was worst the wheel was trying to lock on me while I was driving the car it was dangerous to drive. The inspection sticker was going out in two days. I said I will wait until you all get car in like. Because they chose that car for me and that was a big mistake. The second reason I seen a car on the internet a Chevrolet Malibu 2009 blue vin #1GLZH57B59F18927 I call their and talk to the sale person and told her about the car when I got their the manager Jim just took over he did the deal with out the finance man he push the deal saying that he raising the price of the by 1,000 dollars but he still was going to sale it to me for the same price. He was pressuring me to get a warranty on the car 34.00 month for the warranty I said my bankruptcy only let me pay that much, he told me not to sorry about that he had me to get insurance and told me I couldn't get the car until the bank pay him he want his money first. So that next morning i call to see if the car still have warranty on and it did so I call Jim back and told him I didn't want the warranty he has a fix he said no the do not have warranty he said that the warranty is over at 60,000 miles the Malibu have 62,000 miles. But I talk to the dealer and the said the warranty is over at 100,000 miles. Then Jim told me I don't want to sale you this car with out warranty. It still more little things but I'm going to end this complaint with Jim sent the papers work to the finance company with the warranty on it after i told him to take it off. I lost auto insurance money 149.00 twice. And still no car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We have had our Kia Spectra and Kia Forte in for service,...

By ckoza45 on 11/19/2013 at 10:46 PM. Helped by Richard Chavez.

We have had our Kia Spectra and Kia Forte in for service, and Richard Chavez has been most helpful in pointing out what needs attention each time we come in. Mostly this is for routine service, but if there ever is a special problem or concern, he is very helpful in aiding us to make the right decision regarding repairs, etc. World Car has always been able to solve our problems for us, and we believe the prices are fair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our service experience with service manager Gilbert Pena...

By dmarroquin002 on 11/19/2013 at 10:16 PM. Helped by Gilbert Pena.

Our service experience with service manager Gilbert Pena was excellent. > Gilbert made sure that all our instructions for service were followed and > kept us informed as to the status of the service. The waiting area was > clean and provided us with coffee. I will continue to use World Car Auto Group for service on my 2008 Suzuki XL7. My daughter also brought her 2008 XL7 for service at this location and was very pleased. > > Sincerely, > David >

I would recommend this dealer.