Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.4  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy. Very satisfying. Thanks for everything.

By Carsrlovely78 on 6/15/2019 at 8:15 PM. Helped by Aaron, cisco.

Did a great job replaced my 2017 with a 2019 hyundai tucson. They have met all of my requirements and i recommend world Hyundai to my friends and family. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience!

By Sheri04 on 4/9/2019 at 3:58 AM. Helped by Erik Garcia sales and Edwin Sales manager, Shvone general manager.

The sales team made me feel very comfortable. They went above and beyond to find me the car I love , and fit into my budget. I can't thank Erik and Edwin enough!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bad experience

By older consumer on 1/4/2019 at 12:54 AM. Helped by Manager: Randy.

Extremely rude and disrespectful. Years ago, this was a nice place to do business with. I am better over recent purchase and the treatment received.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Bought a Hyundai Genesis

By mdogm on 10/17/2018 at 3:19 AM. Helped by Marques Slasher and Dante.

Was considering purchasing a Hyundai, took a friend to purchase a car during slasher event and I ended up buying a 2015 Genesis. Nice car no complaints and good customer service. Salesman Marques Slasher

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Inconsiderate

By Djones on 9/11/2018 at 11:01 AM. Helped by Edwin, Teri.

They called me and made it seem as if the would give me great help and would walk me through this new car process and oh yea we see you have a car from us already Great come in . When I got there it seemed as if no one wanted to help me. They didn’t going to detail about my Options and it was like they were just pushing me out the door . I felt like it was because I was a female and I was by self with my daughter. The salesman I was suppose to have Edwin was not even my salesman when I got there, the guy who did help me seemed uninterested they just gave me a quick over look and sent me on my way. No options no talking, it was like the felt like I was a waste of time. The crazy part is the car I got I brought from them. They made me feel unwanted and like my business wasn’t needed. I feel like it was because I’m a woman and I was alone and I look kinda young they felt as if they didn’t have to waste there time really giving me the customer service I deserved. I won’t be going back. Options

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Joann on 8/30/2018 at 8:55 PM. Helped by Ebony Waters.

I love Ebony and World Hyundai. They helped to get me out a bad vehicle into a brand new Elantra...:.: I will recommend them to anyone looking for a vehicle

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORLD HYUNDAI ARE LIARS

By ncres on 8/13/2018 at 11:07 PM. Helped by UNKNOWN.

I was told via texted that a deal on a lease was going to be made right down to the dollar amount if I would take a ride there. I question several times if it was going to happen and was told for sure. I asked them to be honest with me because I live very far away. When I went to the dealer, after sitting there for over 2 hours, and being told via texted that the deal would happen, I was told by the man who runs the numbers that it in fact this lease deal can not be done and I could not afford that car. I had two people lie to me before I even stepped into World Hyundai. I will never step foot into this dealership again. The only thing my sales person said was well I guess I gave you the wrong information via texted. I would tell you now to not trust this dealership. World Hyundai does not even deserve 1 star. BEWARE

I would not recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Not very trustworthy

By Pastor Dale on 8/10/2018 at 12:08 AM. Helped by the new girl, the sales manager, the owner.

Really big on the bait a switch with car deals. Internet people seem to be strait up in trying to help find you car in advance. But once you're in the door They work hard to get you in to something else and always more expensive. I'll never go back.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Will not honor the Manufacturer Warranty on a 2016

By Don’t buy from World Hyundai Matteson on 7/13/2018 at 9:13 PM. Helped by Randy and the service Manager that left.

Just want to know why the Service Manager and and a few others have now left World Hyundai Matteson, after so many years there, it won’t be long before this place is shut down for good

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very unprofessional, will never go back

By ryanp on 6/10/2018 at 12:47 AM. Helped by Service Department.

I brought my 2014 Hyundai Elantra in for a recall and had them also check on a ticking noise that had just started days before. It turns out there was a bad lifter in the engine which required a full engine replacement. They refused to provide me with a loaner until the service was approved by corporate. I was without a car for 4 days. Every time I called to find out what was going on, I could not get an answer. They told me they would call me back in a few minutes, but they never returned my calls at all. I was originally quoted 10 business days for the engine replacement. It has now been over 3 months and I still don't have my car. The staff has been very rude towards me and have been no help at all. I still have no idea what is going on with my car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not buy used cars other than a Hyundai from World Hyundai

By Bigdog$912 on 5/15/2018 at 3:48 AM. Helped by Sales managers and services.

They say my car was inspected but haven't. Had my Dodge.Journey for two weeks and been having nothing but problems. My dash lite up like a space ship and had to fight for them to fix that. But that’s after catching a blowout driving ona tire that had cuts lashes and gashes in it. But that just start the hud bearings on the driver side rear they want me to pay for it and it was going bad before I I had it a good two weeks, I never seen the car fex of the cAr and they’re signs posted talking about car fex . I will never send anyone to buy abused car from World Hyundai unless they’re buy buying a Hyundai. A fat 0 in my book my whole Saturday was wasted settling up there 9 in morning until service was about to close at 4 o’clock. And still didn’t check what my concern was with the rubbing and grinding I was and still hearing. They what to say it wasn’t nothing wrong before I bought it. If I can wear out hud breaings on a car. That I didn’t have for a good two weeks. This SUV was inspected though. Don’t think some

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris Davis best salesmen ever!

By TaddPole on 3/24/2018 at 7:50 PM. Helped by Chris Davis.

I found this dealership online. I ended up working with Chris Davis who was extremely helpful and knowledgeable about the cars he sells. I am walking away with a brand new car and am very happy. I would definitely recommend World Hyundai Matteson to anyone looking for an awesome car sales experience!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Place needs to be shut down

By BB on 3/21/2018 at 4:55 PM. Helped by Rosi-Who works in finance. Eric- Sales Manager, who is terrible at managing, and several Sales associates.

These people are some of the rudest people I have ever met in my life!!! I would not send my worst enemy to them for business. Please try the Hyundai in Orland Park, Illinois!! Also, try Shaffer Hyundai in Indiana! If I could give this place a 0 I would!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By gwopelli on 2/26/2018 at 7:11 PM. Helped by edwin hernandez.

My experience with Edwin was great he got me in and out with a new car. He will work with you. He is very patience with his costumers.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By Lovely18 on 2/23/2018 at 1:27 PM. Helped by Ebony and Joe.

These people tell you anything just to get you into the dealer.. They have bad customer service , they tell nothing but lies and completely wasted my time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great customer service

By markL76 on 1/19/2018 at 7:34 PM. Helped by Edwin Hernandez.

Edwin excellent people skills he answered all question about car a very great worker to have working here. Will send people to buy from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By jbrian498 on 12/27/2017 at 5:22 PM. Helped by Rudy moreno.

I had a great experience buying my new car. Thank you all. Rudy knows his stuff. I will be coming back for all my future cars.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By jackie.jaksnc on 12/23/2017 at 5:25 PM. Helped by Alex.

I really enjoyed my purchase experience. Alex gave me excellent service. Everyone was extremely nice and explained the whole buying process to me in a very satisfactory manner. This is my second time buying a vehicle from World Hyundai because of the superior service that exceeded my expectations. Thank you so much. Happy Holidays to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By jewlb28 on 12/23/2017 at 5:22 PM. Helped by Alex Abu.

This was the best experience I've had with a dealership and would recommend my friends and family. Alex was great and professional. I would buy from this dealership again if need be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice

By blessedlisa7 on 12/19/2017 at 5:16 PM. Helped by Alex.

Alex was very informative. He answered all of our questions. He took the time to show me all of the Velosters they had in stock. He asked me "how do you feel driving the car?" My comfort was important. The goal was not to sell a vehicle the goal was to find a car that would make me happy.

I would recommend this dealer.