Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
1.9  

Dealer Reviews

Show:  

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Highly disappointed

By tomicajb on 2/1/2019 at 1:47 PM. Helped by Lenny Donner, David W.

I have done business with Wright Hyundai in Wexford in the past and have been 100% satisfied. I do not know what has changed from 3 years ago, possibly management because I definitely notice a huge difference in service and I am very disappointed! Although I have impeccable credit and a clean lease history, I was sort of dismissed, rushed, unappreciated, and unimportant. As if the staff would rather be anywhere else than trying to work with me to get into a car I like and could afford. I was very clear about my budget and the price/terms I was willing to obligate to. Wright staff came off as if I bothered them for needing help in obtaining the lowest priced car deal! Wright's came back with extremely high estimates! I was shocked! The staff had the attitude that because I already pay a certain amount for my SUV then I should be willing to pay the same amount for something else. I even went so far as to explain why I know they are giving me too high of an estimate and my dissatisfaction towards it! They were not phased and could care less. They definitely had a "take it or leave it" demeanor. I ended up just going to another Pittsburgh Hyundai dealer and GOT the brand new car I was originally inquired about and I got it for a much better price! Apparently, it's not an issue with Hyundai but an issue with Wright Hyundai in Wexford! I guess if you don't look the part, save yourself the trouble and negative experience and go somewhere else!

I would not recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Upset with time to fix car

By Gadsoy on 1/31/2019 at 8:37 PM. Helped by Dan.

I have a six month old car. I have come to this dealership twice for service. Now since this is a fairly new car one might think it would not take long. Well surprise surprise it took two hours on both check ups. This is really not acceptable with a new car. I won’t buy a car from Wright Hyundai again

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Two horrible experiences

By Suzie Q on 5/31/2018 at 2:30 PM. Helped by Dan— Service Advisor.

Made appt one week ago to replace rear back up camera only to find out I wasn’t in the computer. I even gave them the names of the two guys I spoke with. Told me it would take 2-3 hours. I am 1 hour into appt & car is still sitting outside. Same thing happened to me in December.... after waiting for 3 hours I was told camera couldn’t be fixed & had to order. Don’t buy here EVER. Service Dept is the VERY worst I’ve ever experienced & I’ve owned many cars over the past 50 years! Too many other dealerships to buy from. Planning to trade this one in the end of summer & this place couldn’t GIVE me a car for free!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy.

By rayandjackieb on 12/24/2017 at 5:20 PM. Helped by Randy Gredlein.

Very nice people to work with. Happy with all my dealings with Wright. First time I bought a car at Wright. Randy was great to works with.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Recent purchase

By swainsh on 12/24/2017 at 5:20 PM. Helped by Corey!!!!!!.

I can not give an excellent rating on this dealership because of my recent experience with the service department. Up to this point it has been excellent! And I will buy another car from Corey!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealer

By kcin41 on 12/24/2017 at 5:19 PM. Helped by Nick.

They aren't pushy and really just want to get you into a car you are happy with. The prices are fair as well, overall I highly recommend looking for a car here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good dealership

By mikegreer730 on 12/21/2017 at 5:18 PM. Helped by Wayne.

Great experience. Very helpful and gave me a good deal. will go back for my first oil change. Happy to go back again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

See previous notes

By marlene.lotzmann on 12/13/2017 at 5:17 PM. Helped by CORY SWANBERG.

I had a Hyundai Sonata for nearly 5 years. Liked the car a lot!! I had no intentions of getting a new vehicle. I needed a new batter--while car was being serviced, I walked the outside lot--it was very cold and damp out. Cory approached me in a very pleasant way and --- the rest is history!@! Cory was excellent to work with--not pushy. Very professional. He had to order the luggage rack for me -- when it came in--he had a client--he excused himself and told me he would be a few minutes. Before I knew it--two other men came out and installed the racks! Very nice working relationship among the salespeople etc. Thanks for another great experience with Hyundai!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My overall experience

By cif0001 on 12/9/2017 at 5:22 PM. Helped by Rob Phillips,Rich Wall.

Everybody was very helpful since the first time i contact him to check the availability of a car, he made the process very easy and explained me all that it needed to be done in order to purchase the car ( as i have never purchase a car before in the US and I am not from this country) . Then they help me after the purchase to introduce me to the maintenance staff and also show me the car and how to use all the functionalities. Also all the doubts that i had after the purchase, regarding the title information and all dmv stuff also help me a lot (as i am from another state) Overall i would definitely recommend that dealership to someone else

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By borner3352 on 12/8/2017 at 5:16 PM.

As a repeat customer my overall opinion is that all of the staff I have dealt with have been professional, sensitive to my needs and concerns and I would recommend to all of my family and friends to visit your showroom.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Customer Service

By danajohnson22288 on 12/7/2017 at 5:45 PM. Helped by Brian Parsons.

The folks at Wright Hyundai had excellent customer service. They were very helpful with great integrity. The staff was very knowledgeable of the vehicles and also very accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!

By baileyyordnoff on 12/7/2017 at 5:38 PM. Helped by Wayne.

Explained lease and all pricing in a professional manner. Easy delivery and contract signing. Vehicle was clean and came with full tank of gas. Salesperson Wayne was helpful and friendly, and would definitely recommend him to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent Service

By monica_murphy on 12/7/2017 at 5:35 PM. Helped by Wayne.

Staff was professional and kind. They worked with me to find the vehicle that was best for my budget. Was in and out with a new vehicle in a matter of a couple hours!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I have no idea what you are looking for here

By cidwayne on 12/3/2017 at 5:16 PM. Helped by Randy Gredlein.

Randy was wonderful to work with. My wife bought a car from him earlier this year. that experience was so good that I decided to come to Randy when my Kia lease was up and switched to a Hyundai.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

“A” on buying experience “F” on review

By srmjr on 11/30/2017 at 5:39 PM. Helped by CJ Landolfi, Ryan Arena.

I was happily to do this review because I had a pleasurable buying experience, but you should not make it mandatory to have to write a written review in order to submit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By ashart33 on 11/30/2017 at 5:32 PM. Helped by RICK SMITH AND NICK.

GREAT EXPERIENCE AT THE DEALERSHIP. THIS IS USUALLY A LONG PAINFUL PROCESS. YOU GUYS MADE IT EASY. THANKS RICK AND NICK FOR ALL OF YOUR HELP

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By lorrgrech10 on 11/29/2017 at 5:21 PM. Helped by Vee Sin.

Everyone was very nice and helpful . I would recommend to my family and friends. Also I am very happy with my Tucson as it is very comfort to drive in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair & Simple

By gbam5612 on 11/28/2017 at 5:25 PM. Helped by Randy & Rick.

I like the fact the Wright Genesis does not over complicate the sales process. Just simple process with fair pricing. I would definitely recommend to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thrilled

By j.henle on 11/26/2017 at 5:18 PM. Helped by Randall.

By far this dealership is the best I have ever worked with. Yes, they actually work WITH you. As usual, I have no doubt that I got a fabulous deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchase Experience

By mweil23 on 11/25/2017 at 5:18 PM. Helped by Rod and Randy.

This is my 4th Hyundai. I had pruchased the last 3 from a different dealer but they were unwilling to work with me on this purchase. The staff was very honest and professional and I look forward to returning for service and future purchases.

I would recommend this dealer.