Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.4  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Awesome Experience!

By TheNunns on 10/3/2017 at 1:01 PM. Helped by Henry.

We purchased a used car from them on the condition they would fix a few things and they went above and beyond to address our concerns! Will definitely buy from again if we are still in the area when we decide to get another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kind, Polite, Professional

By J.Hooks on 8/7/2017 at 3:53 PM. Helped by Casey Hefner, Michele (loaner car rep), Terry (shuttle driver).

The folks at Wynne Ford have been wonderful during the process of trying to figure out what is going on with my Ford Edge. I am specking specifically of Casey Hefner, Terry (shuttle driver), and Michele (loaner car rep). They always maintain a pleasant, professional, caring demeanor and really represent Ford and Wynne Ford extremely well. Amazing people! : )

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wynne Ford

By kukini2 on 6/21/2017 at 11:23 PM. Helped by Michael Shimer.

Wynne Ford is an excellent dealership because of their very professional staff. From my salesman, Michael Shimer, the sales manager, after market manager and financing, they are all simply wonderful. I am a tough customer and knew what I wanted when I visited. The took care of me. I love my 2017 Ford Explorer Limited and appreciate Wynne Ford's help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Raptor guy on 3/11/2017 at 2:47 AM. Helped by Scott Richardson.

I live in Chesapeake Virginia and although there are closer Ford dealership to where I live they don't compare to the professional sales staff and personal at Wynne Ford. I am a very satisfied customer and will return for all my future business needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful experience

By Thomas O'Neil on 1/22/2017 at 5:37 PM. Helped by Rich , used car manager and finance manager.

This was the nicest and quickest experience buying a vehicle we ever had. Great customer service. I will recommend this dealership to all my family and friends. I was called the next day to make sure we were satisfied and we were.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

good service second time around

By mikeh on 1/3/2017 at 7:12 PM. Helped by ?.

The service manager contacted me and I explained why I felt I did not receive the proper service, and why I felt the excuses were just that and I would want to be aware of the issue. They made another appt for me gave me loaner to use while they were looking into the problems I had mentioned and all is well. I would however say there still is a bit of confusion on the part of the service dept I had to talk to several people that day and still they seemed bit on confused side about where to drop off truck. So I would advise you to make sure upon taking the vehicle in you make sure they understand why the vehicle is there. The other advise is to try to document the problem with vehicle, the comment I had was they could not duplicate the problem I complained about. But I my comment to them was they just did not understand my level on concern.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

scamer

By scamerwynne on 9/23/2016 at 12:20 PM. Helped by vietnamise.

WYNNE FORD ON MERCURY BLVD ARE A SCAM THEY SEND YOU A FLYER TO SCRATCH AND I WON A 60 IN. TV . AND WENT TO THE DEALER THE SALES PEOPLE THEY MEET AT THE PARKING AND ASK CAN I HELP YOU I SAD TO HIM YES I WON A PRIZE I SHOW HIM MY PAPER HE CHECK IT AND SAID OH CONGRATS. YOU DID WIN A 60 INCH TV AND THAT WHEN YOU WIN THAT'S MAKE YOU ELIGIBLE TO WIN MORE AND HE SAID YOU WON A LOTTERY HE SAID TO ME THANK YOU FOR COMING AND I TOLD HIM WHEN I ENTER THE DEALER THAT I HAVE A 2016 MINI VAN I TOLD HIM WHERE IS MY TV THE I WON HE SAID OH NO THIS AD IS ONLY TO BRING THE CUSTOMER IN I TOLD HIM PUT IT SAID NO PURCHASE IS NECESSARY HE SAID NO TV PLEASE DON'T GO TO WYNNE FORD THEY ARE SCAMMER BIG ONE THIS DAYS NO ONE WITH OUT TV BUT IF FREE YOU TAKE IT SHAME ON YOU WYNNE FORD I YOUSEf

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest buying experience ever!

By junewat53 on 9/4/2016 at 6:50 PM. Helped by Keith.

I recently had the best car buying experience of my life! Keith at Wynne Ford in Hampton VA was very helpful and just made everything so easy. I drove in from out of state , and they had done all the research on my state's sales tax and traded my old car and then just handed me the keys to my new car. Everything was done by email and phone. It was so easy. Thank you Wynne!?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch parts guy!!!

By Rickster on 9/1/2016 at 6:09 PM. Helped by Scott in parts.

I ordered a 5th wheel hitch adaptor from Scott in the parts department. Apparently, there was only one on the whole East coast. Scott went above and beyond to make sure I had the part in time for my Labor Day camping trip. The part made it all the way from NJ to Richmond but wasn't going to be delivered to Wynne until the day I was supposed to leave. He sent his driver all the way to Richmond to get my part so I didn't have to delay my trip! That's the best customer service I've experienced in a long time...from any company!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Professional Professional Professional

By Edward East on 8/19/2016 at 7:24 PM. Helped by Richard Edwards,Michele Lawrence, Lauren Austin.

If five stars is all I can give, count me in. Being at the dealership was an experience that I will remember. My granddaughter was totally surprise. Thanks to all that made the buying experience great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional, courteous, and "painless" transactions.

By ggsmith on 3/28/2016 at 2:22 PM. Helped by Carlando, Marvin Smtih.

I have been completely satisfied with my car buying experience. I anticipate further dealings with this company--certainly in research for my grandson's graduation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experiance.

By nano1 on 2/20/2016 at 9:04 AM. Helped by Henry, Lauren.

From the first question asked about the vehicle to the tags being placed on the vehicle this was the best and easiest time we ever had buying a vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessionally ran

By rae_beam83 on 2/1/2016 at 8:18 PM. Helped by Sales Manager.

I only gave one star because it is the lowest option. If you want to sit and wait for two hours (being told the vehicle is on its way when it never left the other location) for them to honor an already scheduled appointment just to be told they sold the car you scheduled to test drive then by all means go here!!! And they lack organization between the dealership and the website requests.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought new vehicle

By PLUMMER 5000 on 12/4/2015 at 1:30 AM. Helped by MR. QUINN--MR. GORDON--MIKE AND OTHERS.

I WAS VERY IMPRESSED BY THE FOLKS AT WYNNE FORD. THE TEAM THAT HELPED ME IN THE PURCHASE OF A NEW FORD TRANSIT VAN DISPLAYED THE UTMOST PROFESSIONALISM, INTEGRITY, COURTESY, AND GREAT CUSTOMER SERVICE SKILLS. I WAS GIVEN A GREAT PRICE AS WELL AS A FEELNG OF SECURITY. THIS HAS BEEN MY SECOND NEW VEHICLE PURCHASED HERE AND I WILL BE BUYING HERE AGAIN I"M SURE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Refreshing New Car Purchase

By longoma on 11/17/2015 at 11:34 PM. Helped by Hunter Boswell and Scott (Sales Manager).

My wife and I recently made a new F-150 purchase at Wynne Ford after initially shopping multiple competing Ford dealerships. In a time when the customer has numerous avenues to conduct research and understand what is a fair price for any given vehicle for me what separated Wynne Ford from its competitors was friendliness by the sales staff, their ability to adjust their sales approach to meet my specific needs, and their Wynne new car benefits program. Our young and friendly salesperson; Hunter, was more than accommodating to my specifics requirements and appreciated my level of knowledge of his products and adjusted his approach to be able to effectively communicate on that level. Hunter worked with Scott (Sales Manager) to conduct an area search for a vehicle that met my criteria, a vehicle was found that met my criteria but was outside the local area. I asked Scott if he would mind appraising my car and providing me a written estimate to determine if we could come to a deal. After a short time Scott and Hunter provided me with a fully disclosed written estimate and explained each line's value and how that specific number was arrived at, to include breaking down the current sales price of the vehicle, all available rebates, my trade in value, and the bottom line price to complete the deal. This was the process that was not done at Bowditch Ford and was the sole reason for me failing to complete a deal with them earlier in that same evening. After some additional negotiation on my trade-in value with Scott we both decided to agree on a deal. In an extension of service Hunter personally agreed to go and retrieve the vehicle since it was out of the local area. On the day that he left to get the vehicle Hunter notified me via text to keep me aware of his trip's status and again notified me to let me know when to meet him at the dealership to finalize the deal, all of this attention to detail was not required but was appreciated and personalized the process. Not only was the paperwork ready when I arrived but he also had the vehicle washed and prepped and ready for inspection. As the dealership was closing for the evening Hunter stayed to ensure my wife and I were aware of and knew how to work all the new technology gizmos that the new 2015 Ford F-150 had to offer. This process took an additional 30 minutes pass closing time but Hunter never seemed to mind. In a business where transparency can be hard to find, Wynne Ford, our Sales Manager Scott, and our personal Sales Person Hunter, catered and met all of our needs and provided a good foundation to a hopefully happy relationship! I would gladly recommend this team to anyone looking for a refreshing new car experience! Mr. Longo

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

You won't find a more professional, courteous,...

By telathia on 1/21/2014 at 5:00 PM. Helped by Gene Lancour, Walter Ratliff.

You won't find a more professional, courteous, customer-focused team than those at Wynne Ford. I live in Texas but received better customer service and purchased my new 2014 Ford Fusion from this Virginia dealer located 1600 miles away from me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have purchased my second car from Wynne Ford and have...

By wbracey1 on 12/17/2013 at 3:36 PM. Helped by Robert Quinn.

I have purchased my second car from Wynne Ford and have been very happy with the vehicles and service performed on them. I have recommended other customers to Wynne Ford for new or used vehicles.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I came in to get service on my truck. Heather was quick...

By John757 on 10/9/2013 at 7:34 PM. Helped by Heather Lee.

I came in to get service on my truck. Heather was quick to help and get me on my way. The other dealers i have been too always seemed so slow.

I would recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

I would not recommend using the service department here. ...

By pword33 on 4/1/2013 at 10:37 PM. Helped by juan,.

I would not recommend using the service department here. Every time I bring my car in for service, I leave with another problem; my tire. I came in months ago to have a part replaced and my tire was put on backwards. What was suppose to be on the outside of the rim was on the inside. Either the mechanic is an idiot or has the "I don't care attitude". Good luck with trying to contact the service manage. I left several messages on his phone, had him paged several times for at least a week and a half with no return phone call. I will post again after I make attempt to reach the service department on the second issue I just experienced.

I would not recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price

We initially solicited price quotes via Consumer Reports'...

By tcrocket on 2/3/2013 at 1:18 AM. Helped by Gene Lancour, Dawn Lacey, Walter Ratcliffe.

We initially solicited price quotes via Consumer Reports' Build and Buy service, which directed us to Wynne as one of two participating dealers in our area. Gene Lancour spent a good chunk of his Saturday morning with us, showing us all the features of the Ford Escape we were considering and suggesting options to meet our specific requirements. He let us take an Escape on an unaccompanied test drive, and we were impressed with the comfort and feel of the vehicle. We subsequently solicited quotes from three other dealers in our area, but none bested Wynne's pricing. To get the combination of features we wanted, and to avoid having to pay for features we didn't need, Wynne had to order the vehicle from the factory, but that process went smoothly and the vehicle arrived in the expected time frame, about six weeks later. Wynne arranged financing for us with a minimum of hassles, simply by filling out their online form. Picking up our new vehicle and trading in our old one went smoothly, although the whole process took about an hour-and-a-half -- longer than it needed to be, really. Nonetheless, the staff was friendly and helpful, and the pricing was excellent, so based on our experience, we would recommend that folks in our area who are shopping for a new Ford should include Wynne on the list of dealers that they consider.

I would recommend this dealer.