Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

2.4  

3   Customer Service
4   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

my used 2010 Escape nickels and dimes me.

By Tina Lang on 2/1/2019 at 7:16 PM.

Bought it used,except a few things but this is ridiculous. The dealer replaced 2 shocks under warranty., but they never aligned it and now i have 2 cupped tires.So far its been the main window switch.That was going to be 300.dollars after owning it 2 mths. The back wiper dosnt work.I had to replace the battery, it went dead. Now off to get an alignment and 2 new tires.Lost the light on dash for speedometer. Never will i ever buy a used car from them again.Everythings all good till after the sale.😞

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific and wonderful u

By Jessie.Lynn619 on 1/9/2019 at 3:01 AM. Helped by Toby Lester.

I found a car on cars.com. I sent off an email Jeff was very prompt and returning my email which was wonderful because it was after closing hours. He put me in touch with Toby, she was very knowledgeable, very helpful, very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying

By pops on 1/7/2019 at 4:40 PM.

My wife , son & I went there 0n Sat. Jan. 5th to trade cars Toby Lester met us outside not long after we parked our car. She was Very helpful & was very professional in our car buying experience. The finance office worked above and beyond to make the car buying easy as possible. Yes I would recommend Yemm Ford as a excellent place to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service - Oil Changes

By JUSTINA on 12/30/2018 at 6:30 PM. Helped by Ryan Holmes.

I have always taken my vehicles to Yemm Ford for oil changes because of the Ford Advantage benefits. I have never had a problem with the service department. They get you right in and out when you schedule appointments. Ryan Holmes has always been easy to work with and very personable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience for recall work

By Gmacarole on 12/26/2018 at 6:39 PM.

Took car in for recall work. Oil change needed, but did not schedule it at the same time. They were able to do the recall work and change my oil at the same appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.

By rvfell on 12/26/2018 at 2:27 AM.

I was able to get my service appointment on the day I wanted. Their service of picking up my truck and returning it to me was greatly appreciated during this busy time of year.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trust Yemm Ford!

By cat.catryan on 12/19/2018 at 6:49 PM. Helped by Steve Stone, Tom Smith excellent employees. Have dealt with several times..

They scheduled my truck for recall service and an oul change and did great work. They kept me updated on how long it would take, and made sure I knew what they were doing.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

Big help!

By EngelsS on 12/18/2018 at 4:35 AM.

My power steering went out on my Fusion while I was in Galesburg shopping. I live about 35 minutes away and did not know what to do so I called the service department and Brian (I believe) told me to bring my car straight there and he would help me out. Come to find out there was a recall on my car. They put me in a rental right away and kept me updated with the progress of the work being done on my car! Everyone there was professional, polite, understanding and reassuring! They went above and beyond any Ford dealer I’ve dealt with! My car is great now! Thank you for your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In for a recall

By glasmasterflash on 12/16/2018 at 6:58 PM. Helped by Tom Smith.

This dealer was great had went in for a recall went quick for the work that beeded to be done. Got a great detail from it and had got my exhast fixed from sitting. But yemm fixed it all made my car look great! Recomed to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Hennie on 12/15/2018 at 3:08 PM.

Greg Stacie was easy to talk to and deal with. Everyone was friendly and helpful. Overall it was a very pleasant experience. Thanks to all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought a new car everybody was so helpful a wonderful to d

By Diane Illinois 5 on 12/14/2018 at 8:17 PM.

Everyone was so helpful and very pleasant I had a wonderful experience with not a very long wait to close the deal. I don't have anything else to say except everyone was wonderful.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Headlights

By Jules on 12/13/2018 at 10:28 PM. Helped by Ryan and Brian.

The staff was very professional and friendly. I was on a time limit and they made sure that I was on my way in a timely matter so I wasn’t late.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Looking for a car

By Pjones on 12/13/2018 at 5:02 PM.

Dustin was awesome. Got a Ford Edge. Love it. Had a little problem, but they fixed it right away. This is our 4th vehicle from here, so hoping to enjoy this one as much as the others.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good experience

By JDMAASKE on 12/12/2018 at 8:06 PM. Helped by Brian.

Had routine maintenance completed. They noticed the battery had an issue and resolved it promptly. Having my service records here helped determine the battery was under warranty. Great news!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Convienent

By Lloyds on 12/11/2018 at 7:43 PM.

I called Friday for an oil change. Agreed on an appointment date and time-Tuesday 9am. Yemms courtesy shuttle took care of transportation so i missed no work. I paid over the phone and even had the receipt e-mailed to me.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

Air bag recall

By bailey.conner on 12/11/2018 at 7:02 PM. Helped by Tom.

Overall my experience was good. The only problem I had was that the airbag light came on after they replaced the system in the front due to a recall. Currently they are working to fix that issue!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By escapefan on 11/29/2018 at 3:37 AM. Helped by Ryan Holmes.

I am a 8 yr customer and always drop my car off before work; all the guys at the service desk are always very pleasant; I also love the shuttle service; they make sure I am to work on time and when my car is done they bring it to me! Thanks guys...Keep up the Exellent Service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless and Pleasant

By Virgie on 11/27/2018 at 7:18 PM.

My time spent from the call to Dustin Evans and him sending me photos online I never felt pressure. Told them what I was looking for and they delivered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Indy on 11/27/2018 at 6:26 PM.

Worked very fast on changing the oil in my car & topped off my fluids for me. Very accommodating to customers so they don’t have to sit & wait for a long time. Even have a free shuttle service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very quick no BS

By Tahoe on 11/25/2018 at 6:50 PM.

Good price for trade got me in and out in 2 hrs friendly staff, got a nice local trade, Finance worked their sources to get me the best deal

I would recommend this dealer.