Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"Didn't have time to waste."

By nothappy.10 on 3/19/2018 at 9:29 PM. Helped by Rodney.

So I came in to look at a car told it should fit my price points etc , it did not so instead it was a Buick encore i was showed next. Wasn't too thrilled about it after being shown other cars, but the sales man said they could get my old ring out of my car I saw fall down in the counsel. they were so sweet. After trading cars I had been messaging the dealer for 3 days (March 5th-March8th)back and fourth about the ring, said they had tried once, and they were having another guy try. I messaged him March 12th asking of anyword since no one ever got back to me in the previous days. He said oh I think they're getting into it today ill double check. then I got a text back 3 days after that (March 15th) that they did it finally and couldn't find it. That i personally saw fall down there, and i called because I HAVE to have that ring back its in a contract, which was expressed to the salesman during the purchase. I was speaking to Rodney about what can we do, can i return the car and get mine back since they can't get it out, do they honor buyers remorse or offer a return policy 30 days etc as I know some do. He got upset, very rude, and short quickly. HE said i set your car to the side 3 days already, I'm not wasting more time and money on this. I do not have the time. You can not return it, it is already a done deal. I need to have ur car ready to sell. No we do not honor buyers remorse either. There is no returning your new car. He was very rude and short tempered. this review is about the disappointment treatment by this Rodent guy, because they already have my money. Tony my salesman was great very sweet and helpful.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Purchase

By Luke on 9/30/2016 at 7:53 PM. Helped by Laura Belledin.

I had an exceptional sales experience with Alex Buker, He was great to answer all my questions and he was nice to show me how to work things in new vehicle. He set my Onstar and Bluetooth up and I really enjoy those two conveniences. I will recommend this Dealership to others. Gary Lucas. Thank you again.

I would recommend this dealer.