Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.4  
Service
2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought Used Ford Fusion - Highly recommend Jim Fauci

By Judyr on 8/3/2019 at 3:06 PM.

We needed to look for a new car but I was not looking forward to going to a dealership. My past experiences had been less than positive with high pressure sales techniques. Our experience with Jim Fauci was great. He helped us find the right car at the price we could afford with no sales pressure. I highly recommend you contact Jim Fauci if you are looking to purchase a new car. We bought a Ford Fusion Hybrid which we love. Jim was knowledgeable, friendly and helpful with the entire process from test drive to pick-up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome experience

By Vinnyi123 on 6/6/2019 at 5:45 PM.

Jim Fauci made the transaction smooth and quick .Even offered to bring the vehicle to me because of my busy schedule. I would recommend him and everyone at York Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Finally bought another Ford after 20 years

By RC2019 on 6/4/2019 at 5:42 PM.

Its been over 20 years since I bought my 97 Cobra. I’ll miss it, but thanks to Jim Fauci at York Ford, I now own another new Ford, and look forward to another twenty years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By John Barthelmes/RuthRich on 5/22/2019 at 11:47 PM.

Great place with excellent customer service. Jim Fauci was so helpful in the sale, he went out of his way to accommodate my interests. He was super friendly and polite, will definitely recommend Jim to anyone looking for a vechicle!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent vehicle purchase

By KHalli1000 on 5/22/2019 at 4:27 PM.

Hello, My wife and I recently purchased a new vehicle for our growing family from York Ford. Our salesman, Jim Fauci showed us around and guided us through the available cars at the dealership. He worked with the finance manager and ran numbers for us on a few different vehicles which helped us find a vehicle that met all of our wants and needs. I must say that this was my best car shopping experience ever! Jim was very informative and he was answering every question of ours patiently and honestly. We didn’t feel rushed at any point in the process. His expertise in the process from start to finish was so valuable. In my past experiences with buying cars there is always something that gets held up for one reason or another but not in this transaction. Thankful to say this transaction was smooth and went off without a hitch. We will be coming to York Ford and working with Jim for the years ahead after this great car buying experience and you should too! Regards, Keith Hallissey

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Very espensive Service !

By tony1b2000 on 5/10/2019 at 10:21 PM.

Had some service work done. When I got the invoice and looked up the part online, they charged 3 TIMES MORE than what you can get the part OEM online. Their reason, because they warranty it for 12 months... Labor rates $150 hr. Cost for me was $300 to diagnose and replace a easy to get at part with only 2 bolts. Their reason, labor rates are fixed and they are one of closest to Boston. If you want convenience, go there. But you will pay for it $$$$

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Rocky 427 on 5/7/2019 at 2:20 PM.

I bought from York Ford Saugus. Jim Fauci was very helpful . If you plan to buy a car York ford is the place to go

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A simple as 1 +1

By Helene on 4/16/2019 at 5:56 PM. Helped by Bill Barbozza.

I do recommend York Ford for the simplicity and effectiveness of the process for leasing a car. I have always loved my Ford Escape and see no point in changing the brand and make, so every 3 years I go to York Ford and choose a new one. In one hour the process is set and I have a new Escape in the next days without major change in price. The staff is nice and perfectly listens to your needs so they keep their customers through the years with a good continuum of service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The only place to buy a car!

By GingerD on 3/5/2019 at 3:24 PM.

I just drove home the 4th car I've gotten from York Ford in Saugus, specifically from Jim Fauci (The Ford Whisperer) and Cheryl Pereira (words fail me, I love her so much!). My first experience with them is what keeps bringing me back. They make recommendations, they don't pummel you with the hard sell. They listen to you and they care about how you feel. Jim can just tell what you need in a car; why I started calling him The Ford Whisperer. Cheryl tells you what your payment will be and will not above that number. I always ask her what SHE thinks would be best and she hasn't steered me wrong yet. They are the team that ALL other car dealerships (Ford and otherwise) should use as examples of how to win and keep customers. Just go, talk to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy your next ford

By Craigjames46 on 2/16/2019 at 11:40 PM. Helped by William barboza.

Best experience I’ve had buying a new car bill b my salesmen and Cheryl p in finance they were very professional They all worked hard to earn my business and they all went above and beyond to get the deal done couldn’t be more happier than the way it turned out if your looking for a great low pressure place to buy your next new or used car or truck I highly recommend them thanks guys for my new 2018 mustang gt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over the Edge of Perfection

By CanuckInBoston on 2/13/2019 at 9:16 PM.

Great experience purchasing our new Ford Edge. Jim was knowledgeable and made the process easy. He worked with us to find the right model, price and payment.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lack of communication at their end.

By Tony D. on 2/5/2019 at 9:36 PM. Helped by Don’t know their names..

Took my truck there cause engine light came on and problems with faulty door ajar indicator showing doors open. They fixed the engine light issue but not the door ajar indicators. I was suppose to have 90,000 mile tune up but the price was through the roof so I didn’t have that done but they mis understood me that I still wanted the door ajar issue to be fixed so they didn’t do it !! They kept my truck for two days just to work on the engine light!! Their bodyshop is also a nightmare, took my truck there 3 years ago!! I was disappointed both times. Prices also outrageous!! I’m never taking my truck back there ever again!! They need to regroup and pay more attention to their customers are explaining!!

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Went to trade my truck for newer

By Ford1 on 2/4/2019 at 1:51 PM. Helped by Lily.

I went in knowing exacwhat I wanted. I found the truck on the website. I worked with Lily in the sale and Cheryl for the financing. Cheryl did amazing work. And since the purchase they have been nothing but helpful with all of my needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great great great

By E.graffam1 on 11/21/2018 at 10:19 PM.

I have been a York ford customer for years now and wouldn’t go anywhere else. I deal with Jim Fauci anytime I’m in the market for a new vehicle. So do my parents. The whole York ford family is very friendly and knowledgeable and will get you the deal you need. I just bought my third vehicle from them. We love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Honest Experience!!

By lleddirs on 11/10/2018 at 11:42 PM.

I have been with York Ford for 3 Yrs and I'm on my second lease. Back in 2016, I wanted to get an F-150 Truck. I shopped at several Ford Dealerships in the area and between Service and Price, no dealer could beat York Ford. I've worked with a couple Salesman at York and both were outstanding. If you're looking particularly to Lease, go to York Ford and see Jim Fauci. They always do everything they can to help you... with no judgement!! I had a very bad year (credit wise) because my son was diagnosed with Type 1 Diabetes, and it can be very expensive. My credit took the hit due to the cost associated with a loved one having Diabetes. York helped me out when no one else would touch me. Cheryl Pereira from Yorks accounting dept, worked with Ford Credit and she was relentless to get me financed when they originally said no. They are a great bunch of honest people up at York Ford. Absolute best experience with leasing car(s).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Successful Purchase!

By Yarby on 10/31/2018 at 9:00 PM.

York Ford assisted me in getting the vehicle I really wanted. I had some specific requests in relation to the vehicle I was looking for. Jim Fauci took the time to show me what was on the lot and then further assisted me in locating the vehicle to meet my exact specifications. Jim was easy to reach and guided me through every step of the process. He provided guidance with the paperwork and explained the process every step of the way. Even after I got the vehicle he contacted me to be sure I was truly happy. If you're looking for a dealership and salesman that will help you in the every confusing car process, I would highly recommend York Ford and particularly Jim Fauci.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience at York Fordi was wonderful!

By Nancy on 10/21/2018 at 4:29 PM.

Our experience with Jim Fauci at York Ford was wonderful! His personality is very laid back so he didn't "push" cars at us. It's obvious he was very knowledgeable and was able to answer all our questions. Jim helped us find the exact car we wanted and guided us through all the required paperwork. He even found a car at our target price. We wouldn't hesitate to recommend Jim Fauci and York Ford to any of our friends. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Fauci at York Ford in Saugus , MA was excellent!

By Sherri55 on 10/3/2018 at 4:53 PM. Helped by Rob in Finance.

I just bought a car at York Ford in Saugus, MA. My experience with Jim Fauci, my car salesman was beyond fantastic! Jim is not your “typical “ car salesman, who are pushy, overbearing, or only care about the sale of the car. He is personable, knowledgeable, and has the patience of a saint! He even picked me up at my house to fill out all the papers that needed to be signed. I would highly recommend Jim and York Ford when buying a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership treats me like a family member.

By Audrey123 on 9/24/2018 at 5:07 PM.

I am so fortunate to live near York Ford in Saugus Ma. I have been around a long time and I have never found a dealership anything like this one. Jim Fauci is the # 1 reason I return every couple of years! Does not give me any run around. I tell him what I want, he finds it & he & Bobby give me their best price. Done deal, no spending days at other dealerships wasting my gas! I know with these people I have the best possible price! On a personal note, I am living with a newly diagnosed cancer diagnosis. I informed Jim & explained I get tired fast! Because of that he made me as comfortable as he could in his office. Pulled a filing cabinet over to me so that I did not have to stand for anything! Brought the car to the door so I did not have to walk anywhere to look it over! Even fed my dog bones while I did my paperwork! Other employees were so kind stopping in to say hello! This is why I say they treat me like a family member! Where else could you go to purchase a new vehicle and be treated like that? My guess is nowhere! Try out York Ford in Saugus Ma. And don’t forget to ask for Jim Fauci !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Knew what I wanted and got me the best deal!"

By sgertz on 9/21/2018 at 2:32 PM.

I am a new car buying customer and so going into dealerships has been more than overwhelming. Pushy salesmen and time being wasted waiting around for a "deal" made me not want to come back to a dealership. However, I went to York Ford to check out a Ford Fiesta '17 and was helped by Jim Fauci. He was incredibly nice and knew exactly what I was looking for, what my budget was, and what I needed for a car. I left the next day with a Ford Fiesta '17 for an amazing deal, and he helped me get deals related to my recent college graduation. For anyone looking for a Ford, I would highly recommend this dealership!

I would recommend this dealer.