Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience, ask for Jim Fauci!

By ANON77 on 2/1/2018 at 11:39 PM.

I had a great buying experience at York Ford. Jim Fauci was very personable and down to earth. We went for a test drive and he answered all our questions about the CPO vehicle. After the drive, he handed me the CARFAX and said "Please reach out to me if you have any other questions." ...that's it! He didn't pressure me to buy the vehicle or pry for any personal information. I didn't receive any nagging phone calls, and within a few days I contacted him with an offer. He was relaxed, upfront, and honest, and it was quite a different experience than my prior business with car salesmen. He was easy to reach by text message, and always responded promptly...has a great sense of humor too! That being said, I highly recommend Jim Fauci and York Ford. They were quick to assist me, made no "funny-business" negotiations, had paperwork done on time, and detailed the car bumper-to-bumper for me to pick up. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Exceptional experience!!!!

By GERARDO CASERTA on 11/29/2017 at 4:28 PM.

Quick, efficient and friendly. No BS!! Jim Fauci was especially helpful, no pressure, truly felt like he was looking out for my best interest. I would recommend this dealership to anyone that asks:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No Pressure Purchase

By Richard's new Explorer on 10/29/2017 at 5:50 PM. Helped by Rob Rapazzo, Asst. Business Manager.

I had been to two other Ford dealerships before landing with York Ford (Saugus, MA). One dealership acted as if I had no other choice of dealership to bring my business to and another had a sales person who called me incessantly, as if I could't decide for myself when I was ready to make a purchase. I had been to York for collision work and found the service pretty good and when I returned to make a purchase, the salesperson, Jim, who I met with was really cool and relaxed, had all the information I needed and made the process really easy and smooth. Buying a new vehicle can be stressful. It's a lot of money on the line and you want to deal with a salesperson who isn't going to pressure you and respects the fact that the buyer knows what he wants. Respect is the key word in this interaction and because I felt respected I knew I found the right dealership. And while most of the transaction was with the salesman, I received the same level of respect from the finance guy, Rob. Very straightforward on my finance options, got me a descent rate, and a solid deal on an extended warranty. I definitely feel that the owner of York Ford cultivates a sales/finance staff that respects their customers and places cutover satisfaction over squeezing customers for every penny they can get out of a sale.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Repairs/oil changes

By Derek26 on 10/27/2017 at 1:51 AM. Helped by Melvin (who was actually great to deal with).

Horrible service, never rotated tires or topped off fluids on my oil change like they were supposed to, hope they did change the oil, vague warranty guidelines, I’ll never buy another car there, couldn’t give it zero stars

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied and happy

By BtF-150 on 10/26/2017 at 5:30 PM. Helped by Steve Aletras.

The ease and comfort knowing that the salesman and the finance department were actually working hard to get me a deal I could be happy and comfortable with was a nice change ,being railroaded into a deal you’d regret was what I was trying to avoid. Cheryl Pereira , the financial services manager, was absolutely amazing getting me the best rate and deal I could be comfortable with. Steve Aletras , the salesman, also was great with all he did to make my experience easier. Both Cheryl and Steve answered all my questions until I was completely satisfied. I will not hesitate to recommend York to anyone, and I will definitely come back in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Redeemed!

By Dan Jay Hick on 10/20/2017 at 2:19 PM. Helped by Robert Rios, Dave O’Shea.

In the mid 90s I was looking to by an Explorer snd went to York Ford. I was there a total of 15 minutes and felt the sales rep was short with me, condescending and immovable. I left there and bought my explorer elsewhere. 23 years later, I spotted a used truck that fit practically everything I needed it for and had super low mileage. However, I was dreading going to check it out because of from my last experience there. (I guess I hold a grudge) But, my desire to check this truck outweighed my bad experience so I reluctantly returned. My sales Rep was Jim Fauci. He was pleasant, a regular guy and even witty. As far from a stuffed shirt as you can be. My decision to purchase the truck took about a week with all the consideration. When I finally decided to buy the truck, I got a whole York team involved and they were great! They got me a better rate than my own credit union could and got me tremendous warranty coverage! I would highly recommend them to ANYONE. If you were there before and haven’t returned, you may be pleasantly suprised!! I’d like to personally thank: Jim Fauci, Bobby Rios, Cheryl Pereira and Dave O’Shea! YOU ALL ROCK!

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
3   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

York ford

By Ajames14 on 9/13/2017 at 2:41 PM.

Jim is a good sales man and treated me very fairly and well. There were only a few hiccups in the sales process but Jim did a great job in facilitating the sales process through to the end with what he could control to ensure I was satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Leasing Deal!

By CMax Man on 7/28/2017 at 11:40 AM. Helped by Brad, Dave, Bobby.

Jim Fauci is a class act who immediately identified what the best and most practical CMax for me to lease would be if that was my intention. We spoke on the phone a couple of times because he knew my lease was expiring and wanted to connect with about my future leasing/buying plans. It was low pressure but the offer was so good it was something I pursued without hesitation. The Ford CMax I just leased is perfect with additional features I was not expecting at an extremely fair monthly payment.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Poor customer service, failure to answer service issues

By A.I.Alpert on 7/7/2017 at 3:33 AM. Helped by Melvin Deleon, Ryan Dodge.

I had a very frustrating experience at York Ford, Saugus MA. yesterday July 5th (the second in less than a year), when I brought my 2010 Explorer (which I purchased there new) in for service due to an illuminated “check engine light.” After three days of looking for the issue (which according to the Invoice was code for a EVAP vent valve that was stuck open, so why did it take 3 days to locate the problem?) and then order the part; the car was finally ready on Monday. Due to the holiday, I couldn’t pick it up until Wednesday. When I went to York Ford to pick it up, these are the chain of events: • After paying the cashier, she said “your car is out to the left of the building, if it’s blocked in, let me know and I’ll have someone move what’s blocking it.” Whatever happened to customer service? I have to walk through a parking lot of 75 or more feet in 80 degree sunny weather to retrieve my vehicle and if I can’t locate it (which I didn’t). I walked back and told her I couldn’t find it. What ever happened to someone bringing your vehicle to you and explain what was wrong and explain the process to repair? She told Melvin, a service advisor and he paged someone to come to the service desk. After seeing me standing there for a few minutes he said, “can I help you?” I told him that I am trying to get my car and I’m running late for an appointment. He once again called to have someone come to the counter. He then took the keys from me, asked me to describe the car and walked out the door, with me trailing. As we walked out he looked to the right and said, “isn’t that your car?” (in a not so pleasant voice). I said “yes but I was told that my car was to the left.” There were two cars in front of mine (one that didn’t start -they must have just serviced it- and the other, they couldn’t find the keys and spent the next 10 minutes looking for the keys, they finally realized they couldn’t find the keys (I’m missing my appointment). There were three cars behind me that they eventually moved. • As I approached my vehicle I observed the sun roof partially opened and the driver’s seat in a semi reclining position, the interior was dusty. I immediately went to the service desk and asked why the car was like that; I was told, “I don’t know.” As I returned to the car to wait while they were playing, keys-whose got the keys? I decided to start my car and wait in an air conditioned environment as I was hot due to the weather and the manner in which both my car and I were treated. Apparently customer satisfaction at Ford went with the Edsel. • When I attempted to start the car, I found that my two month old battery installed at York was dead! I immediately went back to the desk and said to Melvin, “why is my battery dead?” “I don’t know, I’ll have someone come out and jump it.” I told him “I want some answers as to why all this has taken place.” He gave me the business card of Ryan Dodge, the Corporate Service and Parts Director’s (fancy title) which contained his cell phone number. • I called him and explained the chain of events and I said, “I have to get out of here and I want some answers.” He said he would call Melvin. • My car was jump started by a very nice young man and he assisted with the removal of the three cars behind me, I left. • Fifteen minutes later, when I was more than two miles away, I received a call from Ryan Dodge who explained that my car would be jump started and the cars behind me would be removed. I told him “that was done 15 minutes ago but I still wanted answers as to why my car was left out for a day or more with an open roof, a reclined front seat and dead battery.” He assured me that I would hear from him by the end of the day. I never heard back yesterday and waited until 3:39 today to call, as I want answers to my questions. He did not answer the phone or return my voice mail. • On the numbered tag on the rear view mirror, there is a note that states, “IMPORTANT, you will receive a survey from the manufacturer shortly. Your Complete Satisfaction is our goal. If for any reason you can not give us a “Completely Satisfied” please contact the service manager before mailing the survey. Well folks, I tried.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Service

By Rob & Charlene S. on 7/1/2017 at 2:43 AM. Helped by Alex.

We have been going to York Ford for 20 years now. The reason why we keep coming back is customer service and no pressure sales. That is most important to my husband and I. We first went there in 1997 to buy an Expedition. Brad York personally came over, congratulated and thanked us. That really stood out to us, it was very impressive. We have developed a great relationship with Brad, Bobby Rios and Dave O'Shea over the years. We have seen Brad and Bobby outside of York and they always ask how is the vehicle and if we are happy with it. They even remember what we bought! Jim Fauci has been our salesman for over 6 years now. He is extremely knowledgeable on the vehicles. He has always taken the time to listen to what we want and have never felt pressured. If you know Jim he is very personable, laid back and funny. He always makes our buying experience fun. We have developed a great relationship with him also. Brad and/or Jim will personally call to tell us if a certain vehicle is coming in, just for us to take a look at it! That to us is above and beyond!! We just went in there to trade in my husband's truck. They gave us a great deal on our trade in and a fantastic price on a brand new F-350. If you are thinking of buying a vehicle, new or used, we highly recommend York Ford. Ask for Jim, he will take great care of you. Thank you to everyone at York Ford for making such a great buying experience each and every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Place to do business

By Dave C on 6/26/2017 at 1:57 PM.

Brought my 2011 Ford Escape in for a service issue a few weeks ago and after receiving a video from the shop tech Lou visually and verbally explaining the problem and providing an estimate of repairs I had to think about putting money into a vehicle with a 112,000 miles on it. I have always maintained the vehicle religiously keeping up with recommended services. I do appx. 25-30,000 miles a year on my vehicles and I had to weigh the decision seriously. The Service Advisor Christine Morganelli was extremely helpful and mentioned a program the dealership was running regarding their courtesy vehicles. The discount off list price for the swap of 3,000 miles was very intriguing. After speaking with Jim Fauci, who I purchased the '11 Escape from, we made arrangements to view and test drive a couple of the 2017 "courtesy" vehicles. Well, besides the few more gray hairs Jim and I have acquired in the years since our last transaction, it was as if we had just transacted a deal last year. The comfort and familiarity dealing with Jim leaves me with a complete sense of trust in his competence and help with this new transaction. You won't go wrong dealing with Jim. In addition, the finance person, Cheryl Pereira is a complete professional securing the financing from the bank and discussing warranty options and costs all the while fitting this into my monthly budget. In closing, you will not have a better service or car buying experience than you will at York Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience at York Ford

By Uncle Sid on 6/19/2017 at 8:32 PM.

Sales person was Jim Fauci who was very knowledgeable of all models and the operation of the vehicles. Because of the excellent selection and maintenance/service, we have been very satisfied with the York Ford and have purchased six previous vehicles over the years from this dealership. This is the first time that we have chosen to lease a vehicle because it fit perfectly to our current needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

customer service

By newcarguy on 6/14/2017 at 8:57 PM. Helped by Jon Benoit.

I recently bought a '17 Ford Escape and was very fortunate to have two sales people: Jon Benoit & Jim Fauci. They went above and beyond to accommodate all my wishes.(which were many). My lease of a Toyota was not due up for a month and a half and York Ford held my car with just my word of buying. The buying process and registration was flawless. I am 77 y.o. and buying my first new car was a big investment. Jon & Jim made it easy. I am so excited looking at my new car in the garage!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nicole rocks!

By Robert Lehman on 6/6/2017 at 12:02 PM. Helped by Nicole hayes.

I have been a loyal ford customer since 1992 I come back for the product but the service was top notch Nicole went out of her way to make sure I was happy and she was very respectful for my lack of time and never wasted my time jim gay I was great trying to make my experience the best it could be I've already referred one friend would do it again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car shopping made easy

By Debkelky on 6/12/2017 at 10:31 PM. Helped by Nick.

We had a great experience when shopping for a van for my husband. Salesman was pleasant and not all pushy! Financing went well and manage of financing was amazing. She worked to get us best deal. Couldn't be happier! Dan and Deb Kelly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car AND Best Sales Consultant

By Nicole on 6/9/2017 at 6:27 PM.

Not only do I LOVE my new Ford Escape, I can't get over how helpful and attentive the sales consultants are over at Ford in Saugus on Route one! Jim Fauci helped me find the perfect car and was extremely patient with me. If you're looking for a new car to own or to lease, head over to Jim.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and helpful, great experience,

By bbartzoff on 5/18/2017 at 7:45 PM.

This was by far the best experience I have had in over 60 years of buying/leasing cars. Jim Fauci and Cheryl were outstanding. They made the experience easy and extremely pleasant and hassle free. Jim in particular guided me the whole way and demonstrated his understanding of my needs and driving habits. In the end he showed me that I could get a bigger car for the same or less money than downsizing. I can't thank Brad York and his staff for the time, attention and making leasing a car so enjoyable. This is the 5th or 6th Ford from York Ford and it is by far the best. Thank you York Ford!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Sales staff was fine, but collision and service are horrible

By Sales fine service horrid on 5/11/2017 at 12:15 AM.

Leased a 2016 Fusion from York and got the service agreement. Everything was fine until the sunroof started leaking. We called and made an appointment 2.5 weeks in the future. Dropped the car off with collision center on a Monday, didn't hear anything by near closing time so called and was told they didn't have time to look at the car they were booked up with leaks. Why have appointments then? Was told tomorrow. Same story on Tuesday, no call, no return call after trying them. Guess we'd be without a vehicle for 3 days. Nope. Didn't get the car back until Thursday evening, and no work had been done as they needed clearance from Ford to make the repair, on a lease. If Paul had his way we would have left the car there until he got the ok, which would have been 3-4 weeks, and without a courtesy car. I'm not surprised as courtesy seems to be the least of their worries. To wrap up, we finally get the repairs scheduled, and are still waiting for Paul to return a call with the status of our car. Looks to be another 3-4 days car-less with no warning or communication. Also, we kept getting different stories from collision and service. Neither one knows what the other is doing or responsible for. Icing on the cake was he basically told my wife that I am a liar by denying a conversation I had with him.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, very nice staff and no pressure to buy!

By katrina santisi on 5/6/2017 at 4:50 PM. Helped by Rob Rapazzo.

Jim Fauci was my sales man. He was very knowledgeable and a pleasure to work with. He went over all the option with me as I was deciding if it was better to buy or lease. Rob Rapazzo the Finance manager was also very knowledgeable when it came to picking an extended protection plan. They are a team and worked really hard to get me into the car I wanted. They even helped me return my lease vehicle a another dealership. I would definitely buy another car from them and recommend them to my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Customer Service at care rental

By Nissa on 5/1/2017 at 6:32 PM. Helped by Angella at Ford Rental.

I had to repair my car and use a rental at the dealership. First I was refereed to Hertz for my rental. It was not a good experience. I had to wait about 20 minutes for the rental agent to get there. When she got there, she convenience me to pay more than what my insurance company will pay, and to top that she had a larger vehicle that I could not drive, the driver seat was so lower and it was manual movement which didn't help me what so ever. Then she drove me to their office in lynn, and I was told they didn't have a small suv to give me, and left me at her office while she went to take care of someone else. In the meantime, I called the YourkFord and explain what was happening, I was very frustrated at this time, a couple hours has passed. The person (I think her name is Cheryl, the desk person) who answered the phone at Yourkford told me to come back and she also called the Hertz and told them to drive me back, but I had to wait until the woman came back and finally drove me back to the dealer. When I returned to YourkFord, the desk person sent me to the Ford Rentals and I was taken care of right away. Angella, who attend to me, said she would make it so I wont pay anything out of pocket, (unlike the Hertz agent who over prized the rental) and arranged a smaller suv that fit me perfectly. She didn't waste one second of my time, and was so nice and efficient. After returning the vehicle, I called her to check on the deposit they kept when I rented the vehicle, and she once again provided the best customer service, giving prompt attention and efficiently taking care of everything. Angella deserves a A+ grade for the service she provided. I think Ford is lucky to have a employee like Angella as an employee.

I would recommend this dealer.