Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.5  
Friendliness
3.4  
Overall Experience
3.5  
Price
3.6  
Quality of Work
3.5  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kudos to John Jang....

By Ruby on 9/5/2019 at 4:33 AM. Helped by John Jang.

I would like to commend John Jang for his exceptional professionalism and trustworthiness in customer service . He has been able to keep my vehicle alive and well since 2004. He is world class and is a champion of serving customers with respect and has an extensive knowledge of all products . Thank you, Karen Petch

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bad experience

By dziadek on 6/20/2019 at 1:32 AM. Helped by hamid asfrat.

bad expirenc tways both car never again layers no experience in sale toyota best car service zero dealer ship shout be out off beusness no respect for castumers

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Buyers remorse

By Paul on 6/24/2019 at 8:24 PM. Helped by Salesman wasn Lenny. Service guy was August..

Very disappointed with new 2018 RAV 4. Too many issues in first 8 months and less than 10000 km. Poor customer service. Toyota seems not to care after they cash your cheque. Dealer and service department just toe the company line. Have been a car owner since 1976, many different makes. Worst experience ever. Worst prior experience was also Toyota but I thought it was coincidence. My bad....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Dealing with Mario Alpoplii

By S. Schacter on 6/19/2019 at 1:08 AM. Helped by Andriy Dunets, Victor Corrales.

I just bought a 2019 Toyota Corolla from Yorkdale Toyota. This dealership is heads above others I had been to in their professionalism and dealing with a salesperson like Mario Alpoplii made for an even greater experience. Mario is extremely knowledgeable. He is also a kind and helpful person with a lot of patience. He will take as much time as is needed to answer all your questions in a clear and understandable manner. He gave me the comfort level and reassurance I needed in making my purchase. I would not hesitate to recommend Yorkdale Toyota and Mario Alpoplii to friends and family in the market for a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Test drive

By SUV123 on 4/23/2019 at 10:43 PM. Helped by Kathryn Legare.

Our family is shopping for a new SUV so we visited Yorkdale Toyota to test drive the 2019 RAV4. We dealt with Kathryn Legare who was very professional and helpful. She explained all the features of the RAV4 and was extremely thorough and patient. She answered all of our questions. We did like the RAV4 but we have chosen an SUV from a different company. We would highly recommend Yorkdale Toyota and especially Kathryn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Karen74 on 4/4/2019 at 9:59 PM.

I purchased a 2019 Toyota Corolla Hatchback.Excellent Vehicle.My sales Consultant was Mario Alpopii he is great at his job.If anyone is looking for a new Toyota I would recommend you go to Yorkdale Toyota and ask to see Mario he’s awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mario Apopii sales man

By Adrian on 4/2/2019 at 3:26 AM. Helped by Ricardo Sanchez.

Mario Alpopii thank very much for your support !!!!....we know you for long time at least more than 10 years and if we don,t know another dealership its for you ...you are a professional sales man but the most important thing you are an excellent adviser and that"s why we are all time coming back to you...Mario thank you again and see you the next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Toyota dealer to buy and get service

By Hopewell on 2/5/2019 at 12:46 PM. Helped by Mark, August and Abraham technician, Mario and Hormoz sale manager.

My families and friends bought our cars and get service done here on the regular bases. Mario and Hormoz is the best person to see for buying car(s). Go see Mark, and August, at the service and ask Abraham to do the work. They are extremely friendly and Excellent Customer Service. Abraham is Excellent Technician which you won't be disappointed. I would recommended this location and these staffs to anyone at anytime.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer Satisfaction

By Kathy.30 on 2/1/2019 at 1:38 PM. Helped by Mario Alpopii, Jeffrey Ricarte.

I'm so Happy, satisfied for what I got. Then the people I meet there are so friendly and accommodating. If I can rate more than 5 stars I will.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Toyota dealer in Canada

By Nea on 12/18/2018 at 7:46 PM. Helped by Service dept..

Nobody knows what they are doing in service dept..go to a good dealership and get treated properly. Wish I could give them zero. Service dept. told me they have no manager and couldn’t care less what Toyota Canada has to say about them they are independent.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience !

By Nader Moghaddari on 11/30/2018 at 9:45 PM. Helped by Kathryn Legare.

Kathryn is the best new car salesperson I saw in Toronto . She is very nice and kind and great ***** ! I’m very very happy to buy my new Rav 4 from her .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service and terrible pricing

By Harry on 12/9/2018 at 4:22 AM. Helped by Razzaq.

Worst customer service at the dealership and worst customer service in used car sales. Had terrible experience with customer service person (Razzaq), literally ridiculous and waste of time and energy visiting the dealership. Not recommended place for used or new vehicles!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasant experience

By KTC on 12/8/2018 at 12:56 PM. Helped by Mario and Simoma.

Marian was excellent. We used the unhangle service that offered a substantial price discount. Marian accepted the price with no argument even though it was substantially below list. He listened to what we wanted and did not try to distract with upsell or pushy tactics. His support and training before we took possession of our C-HR was outstanding. He spent over an hour reviewing our features and set up the bluetooth and Entune service while we watched and learned. Simona, business manager, reviewed the after sales packages and was very flexible with little pressure. Great Service all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff

By Toyotacarguy on 11/26/2018 at 2:32 AM. Helped by Omid Rezaee.

My experience with Omid Rezae was great, he was so nice, friendly, and helped me quickly. I really appreciate his help and his expert advice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very satisfied

By lovetoyota on 11/27/2018 at 9:21 PM. Helped by Omid Rezaee.

Customer Service was very good, Omid Rezaee keep me up to date until my car was ready.I pay less than I though that I would have to replaced my battery, which was a very nice surprise.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed with Service

By frustrated customer on 11/22/2018 at 8:37 PM. Helped by Prefer not to say as I believe this is a location wide problem..

I purchased my Highlander at this location in 2015. After owning the vehicle for 2.5 years I have been experiencing trouble with the battery. If I don't drive the vehicle for 2 or 3 days the battery will be dead. The service investigation determined that the battery was bad and it was replaced. Five hundred dollars later,after two days the new battery was dead once again. I returned the vehicle to Yorkdale Toyota to continue an investigation and it was determined that this was due to a draw coming from an after market alarm system that I had installed on the vehicle shortly after purchasing it. I had the alarm system disconnected and once again, after a couple days the battery died, Very frustrated at this point, I made an appointment at Yorkdale Toyota and was told that the battery would likely not be replaced under warranty as there is probably a cut wire. This was the first time hearing of a cut wire. My interpretation of this is that it is yet another attempt to blame issues on the after market alarm system that was disconnected. I took the car in for service anyways only to hear continued assumptions about the problem before it was even in with a technician. I am very disappointed and frustrated with this situation and have not found this service location to be helpful in assuring me that they will find the problem. Wish me luck!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer Service and Toyota

By GZi1995 on 11/20/2018 at 11:02 AM. Helped by Alfredo Veloz, Mike Bracken and Alex.

We are proud Toyota RAV4 owners since 2010. Recently, we purchased our second, a 2015 RAV4. CUSTOMER SERVICE we received @ YORKDALE Toyota was COMMENDABLE. At first, we thought we would walk away, but ALFREDO saved the day by answering all our questions. He took the time to explain to us what we needed to know. MIKE too deserves a mention because he made sure that we know the basic operations of this SMART car. He was very helpful and tried hard to accommodate us. Both these guys responds to our email swiftly. This dealer location we HIGHLY RECOMMEND. Simply, service with a SMILE 😊 We are proud members of TOYOTA FAMILY here and abroad. We also have a 2018 Toyota INNOVA back at our vacation home in PH. George & Zaida Mavroukas /15 November 2018.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent service department

By dr.h on 11/4/2018 at 11:52 PM. Helped by Tony Raso.

I have been using the service department at Yorkdale Toyota for the last 15 years and I continue to be impressed with the level of service,affability and professionalism of the service team.In particular,the assistant service manager,Tony Raso,is the epitome of high-level professionalism and customer-centered service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Gave us all the time we needed!

By Sue on 11/4/2018 at 3:09 PM. Helped by Brian, Mario, Bilal, and Simona.

The staff was welcoming, friendly and patient while we made a final decision about a car! Took the time to make sure we felt 100% comfortable with our purchase.

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
4   Friendliness
5   Overall Experience

Pleasurable.

By Sheila on 10/31/2018 at 5:18 PM. Helped by Mario Alpopii, ( see comments above), Alex Mow.

Buying my 2017 Corolla iM turned out to be a pleasurable experience. Staff were very friendly and helpful. Mario Alpopii, my Sales Consultant, was knowledgable, polite, easy to work with and meticulous about explaining details of the car. For me, he took the stress out of purchasing a car!

I would recommend this dealer.