Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
2.5  
Quality of Work
3  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Department - Amazing!!!

By monroe00 on 5/22/2018 at 11:04 PM. Helped by Barnes.

Let me first send a big Thank You to Barnes in the service department at Ft Walton BMW. I have been a customer for the past seven years and have always been satisfied with the service that was given to me. When Bill Higginbottom left BMW service I was devasted because he had always made sure my car was in good shape and more importantly safe for my family. I had been through other individuals at the service department but none that really stuck in my head that treated me the way Bill had done. I just took my car for service and repairs and finally I met an individual who gave his time and effort to assuring that everything was simple and easy for me. Barnes at Ft Walton Beach BMW service just treated me like I was his only customer and I was his top priority. I will definitely make sure that Barnes is always there to take care of all my car needs. Thank you again Barnes for being absolutely amazing! i appreciate everythin you have done to make my service experience great again!!!! Wendy Rodriguez

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rip offffffffff!!!!!!

By Jesse DeLeo on 4/18/2018 at 1:29 AM. Helped by Jimmy legal.

Worst experience ever with a car dealership. I had to end up suing ZT MOTORS because they sold me a piece of crap with an extended warranty. Then denied the claim.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior experience

By K kontos on 6/14/2016 at 11:08 PM. Helped by Tom Wilcox.

Could not have been Happier with my sales experience Tom Wilcox showed me more about the BMW then I had ever known before although I've been driving these cars for 20 years his expertise made the sale easy and the paperwork was a snap

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Noway on 6/14/2016 at 11:02 PM. Helped by BMW.

It was a great experience working with Tom. He showed me all functions of the 4 series vehicle in addition to the 5 series BMW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Center

By Rinod72 on 11/17/2015 at 3:07 AM. Helped by Ken.

I had this long winded comment, but I'll just say the service department and Ken specifically (I think that's his name) are the Mother Fing men. Appreciate the quick and awesome work even though I was a complete tight wad.... Signed: James S

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Blues

By happy01 on 3/13/2015 at 10:47 PM. Helped by mechanics on the team!.

I recently purchased a 2012 BMW X5 from a different franchise dealership and decided to get it serviced at quality imports BMW. After getting a diagnostic done I was told the fuel pump had to be replace I was so upset!!!! Due to a planned fun getaway that will have to be canceled due to the circumstances. Bill in service was awesome and genuine. He pulled all the stops to make sure the plans stayed on track. Definitely great customer service and hard worker with a great team. Thank you Quality Imports!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality Imports; More that just a Name!

By 1claseelady on 8/30/2014 at 11:56 PM.

This is the 5th car my husband and I have purchased from Quality Imports in Fort Walton Beach, but our first experience with their BMW dealership. Tom Wilcox, our sales associate, was key to ensuring a stress free experience. He met us on the lot the day we were "window shopping." Despite 100 degree temperatures that day, he climbed in the back seat and patiently answered my many questions while pointing out the many features of the car. Several weeks later, when we took possession of our new car, Tom once again thoroughly reviewed specific details of the car which put me more at ease driving off the lot. Loving my new BMW!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience!

By grayton4 on 8/5/2014 at 9:10 PM.

We recently purchased a BMW from Quality Imports and this was the best car buying experience we can remember. We worked with Ron Vernon whose product knowledge and professionalism were outstanding. Ron made the process informative and comfortable and made us feel confident purchasing our BMW from Quality Imports was the best decision we could make. We can now easily recommend Quality Imports and Ron Vernon and we will return again when we purchase our next BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Aymantaha on 5/16/2014 at 4:17 PM. Helped by Tom Knighten.

I really have a good experience with Quality import dealership. I would recommend it to my friends for any future business. I had the best experience ever. Tom was really one of the best salesman I dealt with. He is very professional, knowledgeable and patient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Car Buying Experience I've Had in 25 Years!

By Class5Kayaker on 5/8/2014 at 5:42 PM. Helped by Ron Vernon.

Ron Vernon and the Quality BMW staff made this my best car buying experience ever. The online ad was very descriptive and contained detailed pictures. I scheduled a test drive with Ron to take place during my lunch hour and he had the vehicle out front waiting for me when I arrived. He was extremely knowledgeable about the vehicle and its features and didn't try to limit the length or route of the test drive. After the test drive, we negotiated a very fair price in a record-setting time. Total time from when I started my 30+ minute test drive to when I had signed all the paperwork and the car was mine was less than two hours (note: I came in with a pre-approved loan, which probably sped up the process a bit). Ron then had the car detailed that same afternoon while I was back at work and I drove it home that evening. This was a pre-owned vehicle and although Quality BMW could have sold it to me "as is", they went the extra step and had a red juice stain in the back seat carpet professionally removed (their normal detailer was unsuccessful), and they also ordered a new center console piece to replace the existing one which had some dings in it at absolutely no charge to me. I will definitely refer my friends and family to Ron in the future and will certainly be a repeat customer myself.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my 3rd BMW and 4th vehicle from Quality Imports. ...

By j_swin on 4/3/2014 at 1:40 PM. Helped by Tom, Ryan, and Robert (Sales Manager).

This is my 3rd BMW and 4th vehicle from Quality Imports. I highly recommend them to anyone. True professionals that have and will always be my car salesmen going forward.

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bad experience!!!! I was just on spring break when my...

By Writeareview1 on 3/22/2014 at 9:57 PM.

Bad experience!!!! I was just on spring break when my daughters BMW started acting up. Being 500 miles from home I wanted to visit what I thought would be a trustworthy, knowledgeable, and reliable business. Explained my issue to Bill in the service department, waited a few hours before calling back - everyone was at lunch, and when I did I was told it would be a few days and over $1,800 to fix it. I asked if they could just do enough so I could drive it home, but I was told that they couldn't. Decided to get another opinion and drove the 1 1/2 hours back to pick up the car. I paid the $150 for the diagnosis and that is when my day started getting much better. Pep Boys - in Destin - said they couldn't get to it in the time I had left but they recommended "Tuffy Tire &Auto Service in Destin - 850-269-2300 - ask for Kendall. My $1,800 bill just got reduced to $150. They were extremely busy but I told them we were supposed to leave in the morning. They squeezed me in yesterday and we just drove the car home without the first problem. I don't usually write these, but my experiences were soooo different that I wanted to share my story.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience. I am a first time BMW owner &...

By dhamm924 on 3/13/2014 at 3:53 PM. Helped by Tom Knighten.

Excellent experience. I am a first time BMW owner & of the new 2 series, 228i. Quality Import's Tom Knighten, helped me choose a car on the lot that was best for me. He explained the options and differences between series with no pressure whatsoever. I felt I was in control the whole way. It was comforting seeing previous BMW owner's coming in for a trade up or just up grading their own series. That was the deciding factor and gave me a very fair price for my trade in. The finance department was on top of the sale and provided excellent service. What an excellent sales team here and a lot to chose from! I'm looking forward to years of fuel savings and luxury. I'll be back! dlb

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Received price quote for new car configured with...

By Bill22u on 2/16/2014 at 7:34 PM.

Received price quote for new car configured with preferred options by internet/email. Price quoted was shown as very good by True Car and near invoice. No hassles, no tricks, just upfront pricing and friendly customer service. This was our second car from this dealer. Ron Vernon was very helpful explaining all the new car high tech options to my wife (the actual driver). Spent time making my wife comfortable in the car. Helped set up bluetooth with her phone, sat radio subscription, and other programmable options. Very quick and easy deal--all paperwork completed in about 30 minutes with tag and registration on the spot. Car was detailed while we completed the paperwork. Great price, friendly customer service, and quick hassle free dealer. What else could you want when buying a new car? Highly recommend this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best car buying experiences I've ever had...

By Roland17 on 2/13/2014 at 1:47 AM. Helped by Bill Brock.

One of the best car buying experiences I've ever had in terms of friendliness, pricing, & no pressure sales! Buy anywhere else and you might be sorry! Try out this dealership before making your buying decision.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quality Imports has a professional & courteous staff....

By FrankGaglio on 7/24/2013 at 2:17 PM. Helped by Frank.

Quality Imports has a professional & courteous staff. We received a loaner vehicle of equal quality while our vehicle was being serviced, making the day more enjoyable.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Ron has been a great pleasure to deal with in purchasing...

By dwillhoit on 7/5/2013 at 4:29 PM.

Ron has been a great pleasure to deal with in purchasing my certified preowned BMW. That said, do not take delivery of the vehicle if there is anything that you have greed to have addressed during the purchase process (we owe list). What started as a great experience, has turned irritating as I have tried for the past month and a half (almost two months) to get the we owe list completed. That said, each time I call Ron is extremely friendly, professional, and has good follow up. I know that a lot of this is out of his control, but I had hoped the dealership would be as eager to recondition the vehicle as agreed as they were to sell it to me in the first place. However, I must give them a great deal of credit for sending a driver an hour away to my office pick up the car to perform the work and another hour to return it to me....unfortunately they had completed only half of the agreed upon work when they returned it to me. I'm still trying to get the other items resolved. I feel partly responsible as my gut told me not to take the car home until everything was the way we agreed, but at everyone's encouragement and reassurance that they would fix everything, I took it anyway.Yet even with my ongoing frustration, I would still highly recommend doing business with them as it was a good buying experience...just make sure the car is how you want it before you buy it and drive it off of the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A excellent experience overall from start of the sale to...

By volsrno1 on 7/2/2013 at 1:08 PM.

A excellent experience overall from start of the sale to the end of the sale. Tom helped expedite the process as quickly as possible. The Finance department was also a quick and efficient process.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

This morning getting 2 new rear tires, flat spotted after...

By KerryGrink on 6/29/2013 at 2:15 PM. Helped by Mike Mashburn, Tom Bryne.

This morning getting 2 new rear tires, flat spotted after being at Quality BMW in Fort Walton, this afternoon getting new windshield cracked while at Quality BMW in Fort Walton. Avoid Quality BMW in Fort Walton. total $650 and I haven't replaced the radar detector or GPS that were stolen while Quality BMW had my car. Also another dealer found one bolt on track bar mission and another loose after the car left Quality Imports.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service experience couldn't have been any better....

By smithkath on 6/1/2013 at 3:37 PM.

The service experience couldn't have been any better. We were given a "next-day" appointment, taken right in upon arrival, offered a loaner car and then were called to pick up the car sooner than expected! Keep up the good work!

I would recommend this dealer.