Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.3  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ziegler Jeep Downers Grove

By hlp11@comcast.net on 8/18/2019 at 9:55 PM. Helped by Paul C..

Quick lube express did a great job with our Wrangler. I highly recommend that you get your services done at this location. The staff are very accommodating to your needs. Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

They falsely advertise

By Cwilli1 on 8/17/2019 at 4:57 PM. Helped by None of the above.

They falsely advertised their information online and when I went into the location they told me another story. They stated they go off your income, never stating you have to be there for 6 months. Then i spoke to another gentleman and he stated it based off credit amd they wanted $2000 down when online it says 0 down. They were not clear about how they advertised getting a vehicle amd I would not recommend anyone to go here to get a vehicle.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Basic service

By M.A. on 8/14/2019 at 7:50 PM. Helped by Cody Pena.

Went in to have oil change and tire rotation. In and out in about 35 minutes. Pretty good service. Service writer was very friendly and accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Jeep Wrangler

By Stever39 on 8/12/2019 at 2:29 AM. Helped by Darren Donofrio and Eric.

Thought the dealer and personnel working there to be very nice. Not pushy at all and patient with all my questions. Highly recommend this dealer and found them to be more informative then other local dealers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very knowledgeable and accommodating.

By Alex Demos on 8/9/2019 at 6:26 PM. Helped by George Necas.

We needed the specialized high performance components added to our Dodge Demon. George Necas in service was extremely knowledgeable accommodating. He helped us understand the process and communicated through the entire process. Our Demon was handle with extreme care and professionalism. We could not recommend any one more than George and this Dealership.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Nothing Accomplished

By Pas10 on 8/4/2019 at 12:02 PM. Helped by No one gave their name or even introduced themself.

After finding out the EXTENDED warranty doesn't even cover oil changes... the most basic service with any car, especially a brand new one bought months prior to this visit, needless to say I was disappointed I bought this huge/costly package. Then, not only did I have to pay for the service, I had to buy some 4-use deal where it covers 4 oil changes... for $235!! Overall I go in thinking I'm gonna walk out with a free oil change...but nope, almost spent 300 bucks in this lengthy visit. Annnnnnnnnd they don't even wash your car anymore after servicing? What kinda place is this?!?!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service was quick.

By Cathi on 8/3/2019 at 9:48 PM.

Service was quick and responsive. Went in and job done right! Attentive and experienced service manager who was very pleasant to work with and took care of customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

always a great experience

By Ivan lopez on 7/29/2019 at 11:59 PM. Helped by Ian.

Good quick service. Great staff. Remember you. Purchased my car here and always get great service whether it’s a purchase or an oil change.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Cole on 7/26/2019 at 1:03 AM.

Zeigler Dodge did a great job. I got an oil change. Price was reasonable and job was done quickly. I will return to Zeigler for future service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick Fix

By klitavsky on 7/25/2019 at 3:36 PM. Helped by Dave.

The guys at the dealership were friendly and prompt and kept me abreast of any issues.Dave was great and very informative. I will use this service center again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Babie5665 on 7/17/2019 at 5:56 PM. Helped by Ken Aboor, Matt Ott.

I have been to other Jeep dealers looking for the best price and great customer service. I finally found that at Ziegler. The salesman that helped us was easy to work with. Great guy. Everyone that sees my Jeep says it is a beautiful truck and asked where I got it and I tell them at Ziegler.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Customer Service

By Ritajeep on 7/17/2019 at 1:07 AM. Helped by David in service.

Everyone that I came into contact with was very courteous. I appreciate that they kept me informed through the process of them fixing my car. I also appreciate that they fixed the time on my clock in my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Damon Clark was of excellent service

By TL Spi23 on 6/28/2019 at 1:31 AM. Helped by Damon Clark.

Damon Clark was very patient and informative with explaining all the details for my purchase. I wasn't waiting long and the staff was tentative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Aditryk on 7/7/2019 at 5:54 PM. Helped by Donald.

From the beginning to the end the process was smooth. Our salesman Donald was very friendly and knowledgeable. Made the whole process stress free. So happy with my new Jeep.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Inexcusable experience from Manager and asst. GM

By Mercedes Owner on 7/7/2019 at 2:40 AM.

Today we called for help for two front tires that were never balanced correctly on our 2011 Grand Cherokee. The tires which we purchased a year ago from the dealership are worn to the cords which are visible. After having the problem assessed we tried to work through this issue with management. We were blown off after going in person and phone calls were never returned. The Asst. GM let us leave the dealership with unsafe tires which is concerning after being loyal customers for so long. After dropping thousands of dollars at this dealership for service and being told by Michelin that they are an authorized dealer this is upsetting. Take your business elsewhere as the service mechanics do not fix problems as they say and your money will be more appreciated at another dealership. Shockingly terrible service to repeat customers and because of it we will never purchase a Jeep ever again!!!

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Didn’t listen to anything I asked for or said

By Gioia2012 on 7/6/2019 at 8:39 PM. Helped by Gabriel Jimenez.

Was a little frustrated with my experience I just had. I have never leased a car before and my parents have never either. So I go here to just get some information because I hear they’re a reputable company. Far from it...I sit down and tell this new salesperson that I still have 3k left on my student loans I would like to pay off first and then save for a down payment. I wanted him to calculate what the down payment should be on a jeep for my payments to be around $300 a month (for a 36 month lease with an allowance of 25k miles per year). I told him if he was helpful, I’d come back late summer during labor day to set something up .... he didn’t listen to a word I said. He showed me the car, it was nice and I had fun driving it. I liked the car and thought I’d try to make it work, who knows maybe I’d try to sign sooner and just pay the $350 a month. So, I sat down and his “deal” was that I put $2500 down and my payments would be $428 a month FOR A 72 MONTH LEASE AND 10k MILES A YEAR...LOLLLLL. Okay...I came in here for you to calculate what I need to put down for a $300ish monthly payment on a 36 month lease with 25k allowance - you didn’t give me any of that information. So when I re-explained to him what I wanted, he said if I signed today I could just pay the $300 a month for the jeep. Again...I didn’t want 72 months, I wanted 36, and I needed 25k miles per year not 10k (who only drives 10k miles a year??). So he got his manager to come over and they both just press me for the same deal? Neither of them listened to me about what I wanted. I’ve worked in sales before and the biggest thing you need to focus on is listening to the customer. neither of them did that and gave me a really bad snakeoilsalesmen vibe. It’s a nice place and has a nice selection of cars, but the staff isn’t very good at selling. Will definitely go somewhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair.

By Larry R on 6/29/2019 at 12:13 AM.

Brought car in for service on air suspension. Was told that the backlog was a week. Was called the next day with the issue to be addressed. Was told the car would be ready the next day. To my surprise I was called at 11 AM and was told the car was ready. Great service and fast turnaround.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent on customer service

By Elizabeth on 6/28/2019 at 3:34 PM. Helped by Stephanie.

I took my car for service and i had the best customer service. I had the best experience also they offer a car rental incase my car was not done the same day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Dodge4Life on 6/25/2019 at 8:37 PM. Helped by Darren in sales and Bill in finance..

How refreshing to work with a salesperson who listens to you, is professional and accommodating! Transaction was complete in one day with no wasted time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Ddn123 on 6/20/2019 at 2:49 PM.

I came in for quick service and the oil change and inspection was done in under 10 minutes. They were very friendly, courteous, prompt, and professional.

I would recommend this dealer.