Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Tomcio25 on 7/31/2019 at 6:20 PM. Helped by Sergio ACOSTA.

SERGO ACOSTA HELP ME TO BUY MY NEW ALTIMA . HE IS A GREAT SALESMAN. I RECOMMEND HIM . HE REALLY CARE ABOUT HIS CUSTOMERS. GREAT DEALER

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service department !

By P. on 8/8/2019 at 4:14 PM. Helped by Luis, Coryna, and Austin thanks :).

The service dept is the best ! Friendly and professional. They explain everything to you, keep you updated while you wait They get you in and out fast !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Michael T. on 7/31/2019 at 6:49 PM. Helped by Austin.

Fast, courteous, and professional: couldn't have left more satisfied. I was in and out in less than one hour. I give their service department my highest recommendation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing Service

By Staceythoma on 7/10/2019 at 3:44 PM. Helped by Steven Hibbing.

Purchased my 2019 Nissan Altima from Steven. The entire process was seamless. I expressed my concern in regards to getting the perfect payment to meet my needs, and they were more than accommodating. I found the vehicle that fit my needs and lifestyle, but most importantly, they LISTENED, and made it happen. The finance team is amazing and offer top notch service. I highly, highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service every time I go there to service my vehicle

By Luis L on 7/8/2019 at 8:27 PM. Helped by Luis and Karina.

All of the people there are very nice Luis and Karina are always very friendly and explain everything very well. Great job both of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had some lose rooftop molding issues.

By Charlie922 on 6/24/2019 at 8:36 PM.

Had some rooftop molding issues, these guys had the parts in stock, and were able to replace. The were even able to work out a deal with the warranty to give me a great price. Was also repaired in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service team excellent

By foxlakegary14 on 6/22/2019 at 4:58 PM. Helped by Ron Stewart service writer.

The service writers are very good and they really listen to you and work with you to make sure you are going to get exactly what you expect. I worked with Ron Stewart and he was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service

By Mario5563$ on 5/30/2019 at 10:25 PM. Helped by Luis.

Good work tanks for the service tanks good work the very good service the number one dealer take care the customer and they have the time for take care

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Excellence

By Scgallo on 5/14/2019 at 12:34 AM.

The online appointment tool works great. Very easy to use including confirmations. The team did a great job explaining what they thought was wrong and was very detailed about explaining what they found. Car was cleaned as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenace on my vehicle

By Ros on 5/8/2019 at 4:33 PM.

Great place to take your car for maintenance. The employees there are very friendly and welcoming. They are very informative about your vehicles and they recommend what’s best to get work done.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

they took a chance on me

By ipodrax on 4/30/2019 at 8:04 PM.

They took a chance on me after coming off a divorce and and bankruptcy my credit was a mess they got me financed at a high rate which I knew going in but it was lower than what my bank quoted me at. A little over a year later and I saw a car I liked on their web site I went in and they worked their magic I got the car I wanted at a rate way lower than expected. My only complaint is they need an oil chang Express an oil change shouldn't take an hour even if its free

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

No pressure with great sales rep.

By Teresa on 4/29/2019 at 9:09 PM. Helped by Nick Shiakallis.

It took us quite some time to find a car that we wanted. We had visited this dealership a couple of times and worked with Ken each time. At no time ever did we feel as though he was pressuring us to buy. Even better, he listened to everything we said and moved us toward a vehicle that would better suit our needs and wasn't too much car for what we really wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Transmission Replacement

By Shree on 4/18/2019 at 8:44 PM. Helped by Ron Stewart.

My 2013 Altima with 85000 miles stalled while driving. It used to judder a lot right from the time it hot 60000 miles. I towed it to Zeigler Nissan, they were able to reproduce the problem and asked me to leave the vehicle for further inspection. I was given a new 2019 altima as a loaner. I got a call a couple of days later telling me that the transmission needs replacement and it would cost me about $5000. I refused and told about my experience with the other two nissans I have (all 3 have judder issues). My service adviser was Ron, he told me about the Nissan Goodwill program where NIsaan contributes a certain amount to the repairs depending on the overall mechanical health of the car. He contacted nissan corporate and was able to convince them to contribute 70% of the total cost. All this plus the trans replacement took a couple of weeks but in the end saved me a lot of money. Ron & Zeigler NIsaan are truly great professionals, I would definitely recommend them above anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By Redlion20! on 4/15/2019 at 9:07 PM.

I bought a 2007 Xterra new from the dealership and it is running strong. The maintenance is excellent and some of the mechanics have over 20 years experience and they can fix the quirks you get after 100,000 miles. The dealership is in a brand new facility so it is completely ok to wait for the shot service needs and be in a comfortable lounge. The customer service is excellent and more than once I have had a complex issue explained in detail and it is best to have that dealership experience when the mechanics troubleshoot the problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Oil change

By Chandler, Susan on 4/12/2019 at 7:38 PM.

Called for a appointment but they said I didn't need one just drive in to the service department. I handed my keys to a guy and waited 15 minutes in the lounge area. One cup of coffee later my oil change was finished. I went back to where I dropped of my vehicle and it was even washed for me. It had to have been the fastest oil change I ever experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and Service department

By Farah on 4/12/2019 at 4:02 AM. Helped by Chris, Coryna, Kurt and Luis.

Everyone is friendly and helpful with you. Any question you have they answer in a fast timely manner. I would definitely recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good and comfortable but long

By Njay414 on 4/2/2019 at 12:51 AM.

For the most part the ppl were very nice. But the guy that did the financial part Ken was a little rude and mean when we said no to the bumper to bumper coverage. And he kept bringing it up. The wait time was long but they did a wonderful job on the vehicle. Over all I am very happy with the service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Big Mac on 4/8/2019 at 3:35 PM. Helped by Curt Barnes.

Excellent Sales and Service Department In and out very Quickly. Comfortable waiting room, easy to get work done while I waited. And Starbucks Coffee!!!! What’s not to like?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By RichCat on 3/31/2019 at 1:12 AM. Helped by I forgot the name of the guy who helped us with paper work.

The staff are friendly and helpful. Straight forward with transaction. Ken made sure that we knew how everything works with the new vehicle, like setting up our phone with the blue tooth. We highly recommend Ziegler Nissan (Gurnee).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

50000 mile service

By Tim’s Frontier on 3/29/2019 at 3:55 PM.

Needed service. Always friendly. Explains required work and why it needs to be done. Waiting room comfortable and work is done quickly. All employees are knowledgeable and friendly.

I would recommend this dealer.