Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.3  
Friendliness
3.2  
Overall Experience
2.6  
Price
2.6  
Quality of Work
2.9  
Service
1.4  

Dealer Reviews

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Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price

Dont bother with trade in

By zoomzoom on 3/30/2019 at 9:50 PM. Helped by Brasure.

I did a Kelly blue book value on my car. Very nice person contacted me about selling my car outright. I respond that I not willing to sell my car for auction price. He says that the low figure and to bring the car in to check it out. I go there and they offer three hundred dollars over auction price. Even saying the car looks immaculate and garage kept. What an insult 7 other dealerships have the same car on their lot for five thousand dollars more. wasn't looking to get that just a reasonable price over auction price. I guess the bottom line is if you have a trade don't go here.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worse dealership

By Wa on 9/10/2018 at 8:09 PM. Helped by Kurt.

Bought a BMW 5 series from I G Burton on 9/8 /18. As we were signing papers , they took our car to cleaning only to bring it back with damaged bumper. Their response was that it is not a big deal and they can paint it . I just paid $52000.00 for this and Manager Kurt don't understand why I wouldn't want it be paintef. They also lied to me that I couldn't get out of my loan because BMW wouldn't allow it , which is not true according to BMW.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrific customer service

By Unhappy customer on 7/16/2018 at 5:53 PM. Helped by Brandon, manager, finance manager.

They ran my credit 16 times. I ended up have any put $20000 down. I will never ever go back there I'm going to have corporate chance for my contract to another BMW dealership. Don't go to this place. The manager couldn't even apologize he just kept making excuses even though I was standing in front of him. For hrithik experience I was gonna buy a Jeep next door but never will I ever deal with ID Burton again

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy Transaction

By DrCole on 7/3/2018 at 12:06 PM. Helped by Bob Gallagher.

Bob G. was helpful and patience with me and all of my questions the entire time it took me to make a decision. Staff was knowledgeable and helpful. I would definitely return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience...

By christycat on 4/3/2018 at 5:02 PM. Helped by Alex Portnoff.

Just purchased a 2018 BMW X2 from this dealership and I am thrilled with my new vehicle!!! I highly recommend Alex Portnoff, he was very knowledgeable about the product, professional and attentive. He was also extremely patient, as I was somewhat indecisive on what I wanted. Overall a pleasant experience and I will be back!!!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

Untrustfull dealer

By Borko83 on 2/19/2018 at 7:17 AM. Helped by Not sure.

They offer me new tires to change i bouth new tires few mints ago they haven’t checked just try to sell you and rip you off , also customer service is bad I waited there too long and not happy with service don’t respect customer want go back I ll drove rather philli or Annapolis for service .

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Tricksters *and* untrustworthy

By Kzin on 11/6/2017 at 12:51 PM. Helped by No Rememberance.

Drove down from Newark for a used car they'd advertised. Reached an agreement (cash deal) within a few dollars of their asking price, contingent on my mechanics inspection. (A) They tried to get me to sign a promissory note for the full price before I took it to my mechanic. A promissory note is equivalent to agreeing to a loan, that's payable on demand, oh, and BTW, the note said nothing about the car, I would just have owed them the money, technically with nothing in return. (B) They reneged, in written agreement, on making some paint repairs. "Oh, we'll take care of that anyhow, don't you worry" ....With these guys, you'd better worry! I finally walked away from the transaction. Wasted time, raised blood pressure, overall bad taste in mouth. IG Burton, G_D bless them, and keep them, *far away* from me.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thank You Tom Kashner

By BMW girl on 9/14/2017 at 1:02 PM. Helped by Tom Kashner.

Tom spent his day off helping me go over all the options on my new car and programmed my garage door opener for two cars. Super service, super nice😊 Barbara McCoy

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Costly parts body shop upsell????

By Not stupid on 9/6/2017 at 2:59 PM. Helped by Parts. Body shop.

Terrible customer service and parts are 4x what you would pay ordering them from BMW yourself. Body shop told insurance company I got upset cause she tried to "upsell " me so I took my car to another BMW dealer you should as well High price. Low effort.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

BEWARE!!!! They are sneaky and will rip you off.

By Seasoned BMW Driver on 8/16/2017 at 3:03 AM. Helped by Angie.

My car broke down in Rehoboth Beach and rather than having it towed to Philadelphia I decided to use the closest BMW Dealer. (That was my first mistake). One coil replacement turned into all the coils being replaced, along with the spark plugs. ($1500.00) As if I did not learn my lesson, I went back to have my air serviced a few weeks later. All I needed was a charge, it was blowing hot air ($250.00). The minute I drove it off the lot it started acting up. I called to complain that it was not working properly, and I wanted to bring it back. The first appointment was a week later (No air and it was 100 degrees). When I brought the car back, I was told that I need to replace the blower part. I said to the service agent, that nothing was wrong with the blowers when I brought it in, her response to me was......"It was an inconvenience coincidence". ($500.00) I asked to speak to the service Manager, .they were not available to speak to me, but I was given a 10% off coupon. Should have gone to Pep boys, it would have cost $50.00 tops. A few days later they had the audacity to call and ask about my experience, I explained that I was not happy, and again requested to speak to the service Manager....I'm still waiting. (Two months later). Don't fall for the glitz and glamour THEY WIll RIP YOU OFF!!! I have been driving BMW's for the past 35 years, and have never been treated with such disrespect.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

i.g. Burton Is the Place To Go...

By WRR on 6/7/2017 at 4:51 PM. Helped by Bob Gallagher.

i.g. Burton is a top BMW dealership! Their customer service and inviting showroom beats everyone around hands down! Bob Gallagher is an amazing client advisor... open to any and all scenarios when it comes to selling a car THE RIGHT WAY!!! Whether it be about walking the lot and looking at options, taking the test drive, walking the customer through a special order, finding fair and flexible financing, or just spending quality time getting to know each and every customer, Bob Gallagher is the sales guy for you! Not only is he knowledgeable about the product but he will always go the extra mile to make sure all needs are met... before, during, and after the final sale! I can't say enough about his personal touch and welcoming nature. The management and service crews are just as exceptional... always able to find solutions and get you on your way! I am new to the world of BMW cars, but I will not shop anywhere else... this is the place to go! Top Rate across the board!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Just go to a different dealership- not much on integrity

By Jon on 3/28/2017 at 2:46 AM. Helped by Sales manager and salesman..

I purchased a used BMW from IG Burton. Very important information regarding the cars history and condition was not disclosed. I am a female buyer and feel I was taken advantage of. At my first oil change when the vehicle was on the lift, I finally saw what they did not and should have disclosed. When I called the sales manager he was more argumentative than customer satisfaction oriented . I would be very wary of this dealership in fact I recommend just not do business with them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience at dealership in my life!

By Amy Sullivan on 8/17/2016 at 6:09 PM. Helped by Jeff.

Arrived at 8:40am with my 2008 X5 for an oil change and brake pads. Was told whole job should be 1.5 hours. They didn't even look at my car til after 11:15 when I learned that it was much more "serious" ...with lots of other issues that needed attention and a proposed bill of $2100. I said NO, JUST brake pads and oil change. They said that they couldn't do brake pads w/o rotors too b/c they were too thin and "below specs." I think that is complete crap b/c my husband, the jet engine mechanic who works on the B-1 Bombers and C-5's (2nd largest plane in the world) looked at the rotors the day before, said they were great. According to IG Burton BMW, I couldn't even leave w/o getting both done. So a simple, somewhat cheap job costed $890. I didn't end up leaving until 1:15pm. That is 4.5 hours at the dealership. You would think IG Burton BMW would invest some snacks for those of us wasting our entire day at the dealership and who didn't bring their lunch b/c they thought it was a quick job as promised. I have heard that most dealerships DO offer some actual food. Yes there was water, sodas and coffee but xxxx it was 1 o clock...I was HUNGRY and pissed! At one point, talked to a manager and he assured he would try and find out what was going on, since the service guy helping me was a rare sight. The mgr proceeded to return and question where I purchased my car and if it was inspected and such. UM hello, he could see it has Delaware tags..yes it passed inspection and just b/c I purchased it at a used car dealership, that doesn't change the fact that it is a CPO vehicle with absolutely every service ever performed on it done by a BMW dealership and we have documents to prove it. How dare him try and act like my car is some piece of crap. Thanks for wasting 4.5 hours of my day. I will NEVER, EVER return to IG Burton for anything. I can see they are clearly making a business of trumping up bogus "work" that "needs" to be done right away. This is a seriously awful dealership...steer clear! Next time, I am headed to Middletown.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ripped off

By Scott on 1/10/2016 at 11:57 PM. Helped by James.

After agreeing to a deal on a 2013 Ford Fusion hybrid, my daughter put money down and financed the remaining agreed to amount for 72 months. About 6 weeks later when she asked when her tags would be in, she was told she would have to give $500 over what she agreed to or they would not register her car and give her the tags. The salesman quit and the sales manager would not honor the agreement. He refused to give my daughter her tags without extorting her for more money. They didn't make enough money on the deal apparently so they went after a 20 year old first time buyer. It's sleazy and disgraceful and shows why used car salesmen and dealers are the butt of jokes. I would never buy from IG Buton dealers ever again, nor will any of my family, friends, or anyone else I can tell about this sorry excuse of a dealership.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

they simply don't understand customer service!

By johnnymac1962 on 11/29/2015 at 11:13 PM. Helped by andrew.

on multiple occasions, my experience makes me feel like it is my privilege to have them work on my car. I had a major warranty problem (10 days without car) and they continue to remind me of how much they did for me- in servicing a car they sold me less than 6 weeks earlier i had a minor issue that was technically not covered by warranty. They refused to even help with a $75 repair on a $35,000 car. NEVER AGAIN!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A++++

By Amaproracin on 1/15/2015 at 7:12 PM. Helped by Kurt, Lisa, Paul, Justin, Kim, Rick.

The service here at Ig Burton BMW is top notch.. Kurt the sales Manager knows how to make you feel at home and doesn't pressure you to make a decision on the spot. You can go to him with any question about BMW and he will have a answer for you. and will go above and beyond to get you in a car that you want!! Rick the finance guy was a pleasure to deal with while signing my paper work and also works really hard at getting you the best Rate. Lisa the services manager is very knowledgeable when it comes to problems with your BMW and when it comes to servicing. She works really hard at getting your car in and out in a timely manor. She understands the importance of time management an making you feel you are in good hands. The service tech Justin that worked on my car was top notch as well. He informed me of up come things to look out for they may be any issue with my BMW and to give him a call right away when and if they start to happen.. Only the best at IG burtons! .. over all rating 10.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kellie Draper the ultimate buying experience

By Roger on 1/8/2015 at 3:21 PM. Helped by Kellie Draper.

For first time BMW buyers it was a very unique experience to personally choose all the special options available for our 4 series. It might have been daunting if not for the excellent assistance from Kellie. Not only did she listen to our wants and needs but assisted us in choosing which options suited us best. After delivery of our 2015 BMW she spent at least an hour or more on two different occasions giving us an exceptional and very informative orientation in the use of our "Ultimate Driving Machine".

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer Beware

By mllobell on 1/8/2015 at 2:33 PM. Helped by david.

I purchased a used vehicle from IG Burton and specifically asked about its history. Very important information regarding the cars history was not disclosed. The cars condition was misrepresented. I would be very wary of this dealership.

I would not recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales staff great

By Eastonagent on 1/2/2015 at 7:30 PM. Helped by Gregg, Kelly and financing.

Sales staff was super, Gregg and Kelly. Not so impressed with the financing presentation, off putting and high pressure to buy extra coverage. Used high cost of bmw maintenance and parts to push extra coverage, almost changed my mind about buying bmw.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

ESatchell

By esatchell on 11/5/2014 at 12:57 AM. Helped by Keith Lomax.

I have purchased automobiles all of my adult life but this is the first time that I was really pleased with the sales process. My sales representative Keith Lomax was very polite, professional and exhibited a willingness to listen to what I wanted in an automobile and negotiated what I consider to be a fair price. After the sale was made he was very thorough and patient in walking me through the complex technologies of the new automobile and even did several follow-up calls after I drove the vehicle home making sure that I fully understood the "bells and whistles". I would strongly recommend I G Burton to my family and friends. Ernest Satchell

I would recommend this dealer.