Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Buyer!

By Mary L. on 12/13/2017 at 4:14 PM.

I have been contemplating buying a car for about a year now, as my first car has been slowly dying on me, so family and friends recommended that I go to CarSmart and talk with Guy Alfieri. He was incredibly helpful by working with me to figure out the type of car that would be best for me! Tyler, Rich, Rey, and Guy worked together flawlessly and made for an easy and "at-ease" first time car purchase! I would highly recommend CarSmart to anyone who is contemplating buying a new vehicle!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Awesome

By Satisfied customer on 12/7/2017 at 3:08 PM.

My experience with Car Smart was Awesome. I spoke with Rich over the phone and informed him of what expected! We did everything over the phone. He told me that I had been approved and to come by and see what I liked. When getting there, he had a vehicle already picked out for me!. I loved the personal attention that he gave me. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!!

By Itama C. on 12/5/2017 at 5:58 PM.

I was in a bad experience with another car dealer. I was recommended to Rich by my family member. I went in expecting the same typical sales people at a normal car dealership, but how everyone at CarSmart treat their customers is amazing!!! Everyone was very kind, warming, and very experienced. It's wasn't like a sales transaction, it was very comfortable and simple. They explain everything, they go over everything in great detail with you, and they take the time to make sure that you understand everything that you are agreeing to and signing to. Nothing was hidden or "sugar coated". I dealt with Rich and Chris (they are wonderful). I've already told so so many people about the great experience I've had with CarSmart. I just thank everyone for getting me in my wonderful car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Car Purchase Ever!

By Judy Inman on 12/2/2017 at 8:59 PM.

I had a great experience with the Team in purchasing my 2015 Cadillac SRX. They had me pre-qualified before I got there and the process when very smooth and I was out the door in no time with keys in hand. They even delivered my old Escalade back to my home in Murfreesboro the next day. Tyler, Rich, Rey and Anita are the best! Rey was awesome helping me get my payment to where I wanted it. Great bunch of people :) Judy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Great Experience

By kkjay on 12/1/2017 at 9:11 PM.

I had an awesome experience purchasing my 2016 Toyota Camry. The entire staff was exceptional. Adam , Tyler , and Rich were the most friendly and helpful people. I recommend anyone to stop in and visit. Thanks guys!!! Y’all are awesome!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seemless experience

By Jason on 11/30/2017 at 11:57 PM.

Adam was extremely helpful and responsive. He made the car buying experience enjoyable. I would recommend anyone looking for a new ride to give him a call.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car at car smart

By Car on 11/28/2017 at 4:30 PM.

My name is Barbara Bolling . I just recently bought a car from Car Snart . I have bought 2 cars from them in the past . They are very honest and truthful about their cars . Always willing to help you in anyway they can . I have been to other dealerships . It was terrible . The staff at Car Smart are always trying to make it easy for you . Buying a car can stress you out . The staff is so nice and they do understand every situation . I highly recommend these people .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying Made Easy

By Billy Haley on 11/29/2017 at 4:21 AM.

This was the first time my wife and I had bought a new(er) car. We've been looking online for a minivan for about a week solid. We were hesitant to go to a dealership due to the reputation of high pressure sales and over-priced vehicles. The team at Car Smart was a breath of fresh air for us. There was no pressure to buy. They were very transparent about the cost of the vehicle we were looking at. We felt very comfortable to make a good decision about our purchase. I highly recommend Car Smart for your next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jonathan Barber on 11/27/2017 at 10:46 PM.

This dealership made the purchase of my new (to me) minivan a breeze! I was able to test the vehicle extensively and did not feel pressured at anytime. Great buying experience and I would happily recommend the sales team to anyone looking to purchase their next vehicle. If I need a vehicle in the future, this will definitely be my first stop!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Very attentive.

By Ellieunicorn on 11/27/2017 at 8:54 PM.

He helped us get exactly what we wanted. Price was great. Very friendly and knowledgeable. Very easy to talk to and not feel pressured. Very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Shane37091 on 11/27/2017 at 8:25 PM.

I drove all the way up from Marshall County and had a great experience with these guys. They stay communicating with you and walk you through anything that needs to be done. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best!!!

By BigAl75 on 11/22/2017 at 8:19 PM.

Wow where do I begin... I have never felt more comfortable and at eased... The people were honest and did everything to get me in a vehicle that I liked... No pressures and everyone was kind... Only thing wrong is there weren't enough Tennessee Vol fans there lol just kidding... My experience was great and I truly appreciate everyone whom talked to me just to make sure that I was ok during the process... Y'all are the Best!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing people and service

By Jules123 on 11/16/2017 at 9:26 PM.

Carsmart got me in very quickly and attended to all my needs at a very affordable rate! They are always willing to help and do whatever you need! I will always do my car shopping, trading, or fixing at Carsmart!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time Buyer

By Nbressner on 11/10/2017 at 3:16 PM.

I went to CarSmart thinking there was no way I could afford to trade in my current car, no matter how bad I needed to. The people there worked with me on my financial situation and gave me an amazing deal! They exceeded my expectations exponentially! I'm glad I went to CarSmart.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Dk2k4 on 11/9/2017 at 12:09 AM.

Best experience I’ve ever had buying a car. Great customer service and the entire team worked together to get me the ride I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience. Thanks, Rich.

By Gloria Gregory on 11/2/2017 at 3:16 AM.

Rich was able to find exactly the car I wanted (I was very specific). The process was very minimal and easy. Thanks, Rich, for making sure the car was well prepared and for taking care of all the little items.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had one issue

By Janie on 11/8/2017 at 2:03 AM.

I bought a car and spent over 14000.00 before all the other charges got added on and I had one issue it looks like they are working on it and trying to make it right. That’s great. Honesty is all we are looking for in a car dealer. They seem to stand behind their cars and are true to their word. Way to go that how to get repeat customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Medic912 on 11/8/2017 at 1:04 AM. Helped by Rod.

I had a good experience with Car Smart. They where very friendly and kind. From now on that is where I will be buying all my vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful and quick experience

By Cmitch1962 on 11/7/2017 at 4:53 PM.

What a wonderful experience working with Chris Dyer in purchasing my SUV. No pressure in buying and was treated respectfully by Chris and Cas Dunlap. It was nice to see a car dealership like this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personable treatment

By 2sargeantj on 11/4/2017 at 11:15 PM.

Rich and Chris treated us very respectfully and showed that they are about people and you leaving happy. It would be nice if all dealerships were that easy. Then it would be an enjoyable experience. Excellent service!

I would recommend this dealer.